Themes | Healthcare & Patient Safety | The Accountability Index

AMR and health inequalities data

Link between antimicrobial resistance (AMR) and health inequalities, with limited routine data collection on this issue.

217 items 12 sources 2 inquiries
Source spread

Where this theme appears

This theme appears across 12 independent accountability sources, so the source mix matters as much as the headline total.

7 inquiry recs 2 PFD reports 55 committee recs 1 HSSIB rec 3 CQC actions 8 NAO recs 4 DHR recs 125 LGO/SPSO decisions 1 MNSI report

Browse by source

Source-grouped records are useful for tracing where a concern came from. Large sections show the 50 strongest matches for that source; counts still show the full theme total.

12 sources
Inquiry recommendations(7)
R40 — Prudent antibiotic prescribing
Vale of Leven Inquiry
Recommendation: Health Boards should ensure that the key principles of prudent antibiotic prescribing are adhered to and that implementation of policy is rigorously monitored by management.

Words of: Scottish Government, The Scottish Government's Response to the Vale of Leven Hospital Inquiry Report, section 1.3, 18 June 2015

Gov response: The Scottish Government accepts its responsibility for the failings identified in the report and we apologise unreservedly for the suffering and loss caused. We accept in full all of the report's recommendations.
Accepted
R35 — Antibiotic prescribing monitoring
Vale of Leven Inquiry
Recommendation: Scottish Government should monitor the implementation of policies and/or guidance on antibiotic prescribing issued in connection with healthcare associated infection and seek assurance within specified time limits that implementation has taken place.

Words of: Scottish Government, The Scottish Government's Response to the Vale of Leven Hospital Inquiry Report, section 1.3, 18 June 2015

Gov response: The Scottish Government accepts its responsibility for the failings identified in the report and we apologise unreservedly for the suffering and loss caused. We accept in full all of the report's recommendations.
Accepted
R34 — Antimicrobial guidance implementation
Vale of Leven Inquiry
Recommendation: Health Boards should ensure that changes in policy and/or guidance on antimicrobial practice issued by or on behalf of Scottish Government are implemented without delay.

Words of: Scottish Government, The Scottish Government's Response to the Vale of Leven Hospital Inquiry Report, section 1.3, 18 June 2015

Gov response: The Scottish Government accepts its responsibility for the failings identified in the report and we apologise unreservedly for the suffering and loss caused. We accept in full all of the report's recommendations.
Accepted
COVID-M4.3 — Improve Vaccine Uptake Monitoring and Evaluation
COVID-19 Inquiry
Recommendation: Each of the four UK public health or health security agencies should work together to: maintain accurate, UK-wide insight into the state of vaccine uptake and hesitancy; and understand the measures proven to be effective in increasing uptake across the …
Gov response: No formal government response published. The Northern Ireland Executive had not published a response to the Module 4 report of 16 April 2026 when the Executive Office's publications list was checked on 25 September 2026.
Accepted
COVID-M4.2 — Formalise Community Vaccine Equity Networks
COVID-19 Inquiry
Recommendation: The UK government, Scottish Government, Welsh Government and Northern Ireland Executive should maintain networks with local communities to produce targeted vaccination strategies and communications. To achieve this: The Scottish Government, Welsh Government and Northern Ireland Executive should establish local community …
Gov response: No formal government response published. The Northern Ireland Executive had not published a response to the Module 4 report of 16 April 2026 when the Executive Office's publications list was checked on 25 September 2026.
Accepted in part
R41 — Laboratory specimen processing
Vale of Leven Inquiry
Recommendation: Health Boards should ensure that there is no unnecessary delay in processing laboratory specimens, in reporting positive results and in commencing specific antibiotic treatment. Infection control staff should carry out regular audits to ensure that there are no unnecessary delays …

Words of: Scottish Government, The Scottish Government's Response to the Vale of Leven Hospital Inquiry Report, section 1.3, 18 June 2015

Gov response: The Scottish Government accepts its responsibility for the failings identified in the report and we apologise unreservedly for the suffering and loss caused. We accept in full all of the report's recommendations.
Accepted
R37 — CDI senior assessment and treatment
Vale of Leven Inquiry
Recommendation: Health Boards should ensure that any patient with suspected CDI receives full clinical assessment by senior medical staff, that specific antibiotic therapy for CDI is commenced timeously and that the response to antibiotics is monitored on at least a daily …

Words of: Scottish Government, The Scottish Government's Response to the Vale of Leven Hospital Inquiry Report, section 1.3, 18 June 2015

Gov response: The Scottish Government accepts its responsibility for the failings identified in the report and we apologise unreservedly for the suffering and loss caused. We accept in full all of the report's recommendations.
Accepted
Prevention of Future Deaths reports(2)
Mary Marshall
06 Mar 2015 · Manchester (West)
Concerns: The coroner identified a lack of awareness among healthcare practitioners, especially General Practitioners, regarding the significance of GDH positive results for Clostridium Difficile risk and future antibiotic prescriptions. Concerns were also raised about the absence of consistent procedures in hospitals nationwide for communicating these results to primary care providers.
Response (Department of Health1): • NHS England's Antimicrobial Resistance work programme has promoted C. diff testing through national workshops and a study, making materials available online. • NHS England will work with partners to … (AI summary)
Responded
Susan Karakoc
20 Dec 2024 · Nottingham and Nottinghamshire
Concerns: The coroner identified that search engines readily return websites selling addictive prescription medications, with insufficient monitoring of online supply chains. Concerns were also raised about banks' involvement in criminal enterprises and the ineffective detection of these operations.
Response (Department of Health and Social Care): • The Medicines and Healthcare products Regulatory Agency (MHRA) investigated the website accessed by the deceased, which resulted in its suspension in March 2024. • The MHRA plans to enhance … (AI summary)
Response (DSIT): • The Online Safety Act 2023, which received Royal Assent in October 2023, establishes duties for online platforms and search services to address illegal content, including the unlawful sale or … (AI summary)
Response (FCA): • The Financial Conduct Authority stated it would share its response with HM Treasury. (AI summary)
Response (Medicines and Healthcare Products Regulatory Agency): • The Medicines and Healthcare products Regulatory Agency (MHRA) confirmed that a domain suspension request was issued in March 2024 for the website accessed by the deceased, which resulted in … (AI summary)
Overdue
Select committee recommendations(55)— showing 50 strongest matches
#57 —
Science and Technology Committee (Commons)
Recommendation: The Government should ensure its ‘levelling up’ agenda includes specific policies to reduce health inequalities, with a particular focus on ensuring that certain groups, including people from Black, Asian and minority ethnic backgrounds, do not continue to face unequal health …
Response attribution not verified
#54 —
Science and Technology Committee (Commons)
Recommendation: Staff from Black, Asian and minority ethnic backgrounds are crucial to the NHS and care sectors. The covid-19 pandemic has brought the experiences of these staff into sharp focus. It is telling that the first ten NHS staff to die …
Response attribution not verified
#53 —
Science and Technology Committee (Commons)
Recommendation: During the initial phase of the pandemic Black, Asian and minority ethnic people experienced significantly higher levels of severe illness and death from covid than was typical the population as a whole. Research conducted so far suggests that the drivers …
Response attribution not verified
#57 —
Science and Technology Committee (Commons)
Recommendation: The Government should ensure its ‘levelling up’ agenda includes specific policies to reduce health inequalities, with a particular focus on ensuring that certain groups, including people from Black, Asian and minority ethnic backgrounds, do not continue to face unequal health …
Response attribution not verified
#54 —
Science and Technology Committee (Commons)
Recommendation: Staff from Black, Asian and minority ethnic backgrounds are crucial to the NHS and care sectors. The covid-19 pandemic has brought the experiences of these staff into sharp focus. It is telling that the first ten NHS staff to die …
Response attribution not verified
#53 —
Science and Technology Committee (Commons)
Recommendation: During the initial phase of the pandemic Black, Asian and minority ethnic people experienced significantly higher levels of severe illness and death from covid than was typical the population as a whole. Research conducted so far suggests that the drivers …
Response attribution not verified
#7 —
Environmental Audit Committee
Recommendation: We have heard disturbing evidence that sewage treatment works and the rivers that they discharge into are becoming breeding grounds for antimicrobial resistance. There will need to be cross-sector collaboration to reduce the growth of antimicrobial resistance genes in rivers. …
Response attribution not verified
#46 — VMD's animal health surveillance relies too heavily on private testing and limited species data.
Public Accounts Committee
Recommendation: For the clinical surveillance of animal health, VMD is very reliant on private testing of animals. Some infections of some species are reportable by law but VMD’s access to other data can be difficult.116 VMD told us that its routine …
Response attribution not verified
#45 — Strong indications link AMR to health inequalities, but routine data on this issue remains limited.
Public Accounts Committee
Recommendation: There are strong indications that AMR is also a health inequalities issue. The most deprived quintile of the population being nearly 50% more likely to get a drug-resistant bloodstream infection than the least deprived quintile (38.1 people per 100,000 as …
Response attribution not verified
#43 — Significant data collection gaps persist across UK sectors despite the 'One Health' approach.
Public Accounts Committee
Recommendation: The UK government’s ‘One Health’ approach encompasses human health, animal health, food safety, and the environment and is intended to facilitate collaboration between these sectors.108 DHSC commended the very close relationship in the UK between human health experts and vets, …
Response attribution not verified
#9 — Prioritise better data collection, sharing, and analysis across One Health sectors
Public Accounts Committee
Recommendation: There are shortcomings in data collection and sharing, hindering efforts to tackle AMR. The UK government operates a ‘One Health’ approach to AMR, encompassing human health, animal health, food safety and the environment, and intended to facilitate collaboration between these …
Response attribution not verified
#20 — Ensure refreshed Women's Health Strategy addresses poor outcomes for Muslim women's healthcare.
Women and Equalities Committee
Recommendation: Tackling disparities in women’s healthcare is a key focus of the Women’s Health Strategy. The Government is due to refresh the strategy in the coming months. The Government should ensure that addressing poor outcomes faced by Muslim women, including in …
Response attribution not verified
#17 — Provide key statistics on income and employment by religious affiliation, gender, and ethnic group.
Women and Equalities Committee
Recommendation: The Government should provide the key statistics on income and employment by religious affiliation and gender as well as by ethnic group in order that ongoing intersectional inequalities can be fully understood and addressed. This includes the statistics provided through …
Response attribution not verified
#16 — Insufficient up-to-date data on income and employment for Muslims and religious groups.
Women and Equalities Committee
Recommendation: There remains a lack of up-to-date data on income and employment related to Muslims and other religious groups. Current data based on ethnicity only offers a partial insight into current trends. It is disappointing that this data gap has not …
Response attribution not verified
#1 — Scotland's deindustrialisation created lasting legacies of worklessness and health inequalities in unsupported communities.
Scottish Affairs Committee
Recommendation: Scotland’s experience of deindustrialisation over the past four decades demonstrates the profound and lasting consequences of industrial transition when communities are not properly supported. The loss of major industries has left a legacy of worklessness and health inequalities. Despite Scotland’s …
Response status not verified
#8 —
Environmental Audit Committee
Recommendation: We welcome the Environment Act’s inclusion of a requirement on water companies to reduce the impact on public health of sewage discharges. We recommend that this includes consideration of antimicrobial resistance.
Response attribution not verified
#44 — Disconnected health data systems and lack of central repository hinder effective antimicrobial stewardship.
Public Accounts Committee
Recommendation: Lord O’Neill told us there is an underlying data problem in the health sphere, with many data systems not connecting properly.111 Better data in health would make it easier for clinicians making decisions on infection management and prescribing antimicrobials. The …
Response attribution not verified
#23 — Lack of progress on diagnostics target due to data limitations; no new quantitative goal.
Public Accounts Committee
Recommendation: The 2019–24 NAP had a target to be able, by 2024, to report on the percentage of prescriptions supported by a diagnostic test or decision support tool. However, this was not achieved due to continuing limitations with data, including diagnostic …
Response attribution not verified
#15 — Past animal health AMR targets were unchallenging; new plan lacks targets amid rising usage
Public Accounts Committee
Recommendation: We asked VMD whether the targets set for animal health in the 2019–24 NAP were challenging enough given that they were successfully achieved. VMD acknowledged that while reaching the targets was a big success, it also considered that this was …
Response attribution not verified
#8 — Develop a long-term strategy for securing adequate animal vaccine supply to the UK
Public Accounts Committee
Recommendation: The Department does not have a strategy to tackle shortages in animal vaccines. Vaccines play an important role in preventative health and disease control programmes in animals, including managing antimicrobial resistance. However, there have increasingly been 5 supply shortages of …
Response attribution not verified
#17 — Accelerate development of the maternal morbidity indicator and provide a clear timetable.
Health and Social Care Committee
Recommendation: We are concerned that progress on developing a maternal morbidity indicator has been unacceptably slow, despite a Government commitment to do so over two years ago. We recommend the Department work with the National Institute for Health and Care Research …
Response attribution not verified
#14 — Insufficient ethnicity data on maternal morbidity prevents monitoring and improving outcomes.
Health and Social Care Committee
Recommendation: Collecting robust, consistent, and equity-focused data on ethnicity and maternal morbidity is essential to enable health services to monitor and improve their services guiding improvements in maternal outcomes. Without it, it is significantly harder to produce accurate comparisons across all …
Response attribution not verified
#55 —
Science and Technology Committee (Commons)
Recommendation: People with learning disabilities have experienced significantly higher death rates from covid-19 than the country as a whole. Deaths have been especially high among younger adults with learning disabilities. Initial research suggests that people with learning disabilities entered the pandemic …
Response attribution not verified
#52 —
Science and Technology Committee (Commons)
Recommendation: The impact of covid-19 has been uneven across the population, with some sections of society suffering significantly higher illness and deaths than the nation as a whole.
Response attribution not verified
#55 —
Science and Technology Committee (Commons)
Recommendation: People with learning disabilities have experienced significantly higher death rates from covid-19 than the country as a whole. Deaths have been especially high among younger adults with learning disabilities. Initial research suggests that people with learning disabilities entered the pandemic …
Response attribution not verified
#52 —
Science and Technology Committee (Commons)
Recommendation: The impact of covid-19 has been uneven across the population, with some sections of society suffering significantly higher illness and deaths than the nation as a whole.
Response attribution not verified
#13 — Public acceptance of phages is crucial for their effective role in tackling AMR
Science and Technology Committee (Commons)
Recommendation: The public will need to be convinced that phages are safe and effective. This will be key if phages are to play a role in addressing AMR in healthcare and as part of a One Health approach to addressing AMR …
Response attribution not verified
#12 — Integrate phage clinical use into medical training and ensure access information for healthcare staff
Science and Technology Committee (Commons)
Recommendation: If phages are to be used more widely within the UK’s healthcare system it is important that healthcare professionals are aware that they are an antimicrobial alternative, especially when antibiotics have failed or are failing. We recommend that information about …
Response attribution not verified
#11 — Require DHSC to respond to phage network proposals and outline plans for knowledge sharing
Science and Technology Committee (Commons)
Recommendation: We recommend that the Department for Health and Social Care responds to the UK’s Phage Knowledge Transfer Network’s proposals within six months of their publication. The Department should set out how it will help develop a network for phage-related knowledge …
Response attribution not verified
#10 — UK phage expertise and resources remain fragmented, hindering potential exploitation
Science and Technology Committee (Commons)
Recommendation: For the potential benefits of phages to be fully explored and, if possible, exploited in the UK, with competitive advantage, it is important that existing phage- related assets are properly aligned and integrated, connecting the various sectors, institutions, and actors …
Response attribution not verified
#7 — Set out steps and funding for developing new antibiotics for gonorrhoea and other STIs.
Women and Equalities Committee
Recommendation: It is worrying that we are seeing antibiotic resistance to some STIs—particularly gonorrhoea, where the rate of diagnoses has reached record levels, and for which young people and other communities at greatest risk are most likely to experience drug resistance. …
Response attribution not verified
#1 — Committee received evidence on the threat of antimicrobial resistance in the UK
Public Accounts Committee
Recommendation: On the basis of a report by the Comptroller and Auditor General, we took evidence from the Department of Health and Social Care (DHSC), NHS England, the UK Health Security Agency (UKHSA) and the Veterinary Medicines Directorate (VMD) at the …
Response attribution not verified
#23 — Ensure UK and partners disaggregate programme data by age, gender, ability, and displacement status
International Development Committee
Recommendation: The FCDO should ensure that the UK and partners disaggregate monitoring and programme data by age, gender, ability and displacement status at a minimum; do so systematically; and make this data available publicly. (Recommendation, Paragraph 104) 37
Response attribution not verified
#22 — Start systematically tracking and publishing official data on spending for refugees overseas
International Development Committee
Recommendation: To help determine a baseline and future targets, the FCDO should start systematically tracking and publishing official data on how much it spends on supporting refugees and internally displaced people overseas. (Recommendation, Paragraph 103)
Response attribution not verified
#21 — FCDO's sub-optimal data collection limits accurate targeting of displacement spending
International Development Committee
Recommendation: The FCDO may be limited in its ability to accurately target displacement- related humanitarian and development spending owing to its sub-optimal data collection. (Conclusion, Paragraph 102)
Response attribution not verified
#53 — Record detailed post-16 pathway and long-term outcome data for care-experienced individuals.
Education Committee
Recommendation: The Department must record data on post-16 pathways and attainment for those with care experience—including detailed data on qualifications, course types and completion rates. The Department should also monitor long-term outcomes—employment quality, income levels, and 100 higher education progression for …
Response attribution not verified
#45 — Utilise local data to address barriers in areas with below-average qualification attainment.
Education Committee
Recommendation: We also recommend that the Department utilises local authority-level data to identify and address the unique barriers in areas in which attainment across qualification pathways (including A Levels, T Levels, AGQs) is below the national average. (Recommendation, Paragraph 171)
Response attribution not verified
#17 —
Women and Equalities Committee
Recommendation: Poor housing conditions have adverse impacts on health; living in poor quality housing is an aggravating factor in experiencing coronavirus severely. Pre-existing housing inequalities may have exacerbated the impact of coronavirus on BAME people. We welcome the Social Housing White …
Response attribution not verified
#4 —
Environment, Food and Rural Affairs Committee
Recommendation: The Environment Bill should be amended to include a health inequalities target, to reduce the number of deaths associated with air pollution; and to require the Secretary of State to take account of human health considerations when setting or reviewing …
Response attribution not verified
#3 —
Environment, Food and Rural Affairs Committee
Recommendation: Many of the areas with the highest levels of social deprivation are also the most exposed to air pollution and this link is also more pronounced for people from ethnic minority backgrounds. Further research is urgently needed to fully understand …
Response attribution not verified
#33 — Produce clear Government statement on phages and comprehensive support plan for AMR.
Science and Technology Committee (Commons)
Recommendation: We recommend that the Government produces a clear statement on its assessment of phages. If it concludes that phages are to play a significant role in fighting AMR, it should produce a comprehensive plan as to how they will be …
Response attribution not verified
#32 — Government and agency statements on phage role in AMR lack clarity.
Science and Technology Committee (Commons)
Recommendation: If the antimicrobial use of phages is to move beyond ad hoc compassionate cases, the Government and its agencies should reflect on what role they are to play in the fight against AMR. At the moment, phages are referred to …
Response attribution not verified
#9 — Report annually on 'One Health' progress for phage technologies and therapies
Science and Technology Committee (Commons)
Recommendation: The Government, the World Health Organisation and a number of the witnesses we heard from have highlighted the importance of a “One Health” approach to tackling AMR across sectors including human and animal health, the food supply chain, and the …
Response attribution not verified
#1 — Robust clinical trial data lacking for long-term phage safety and immune interactions
Science and Technology Committee (Commons)
Recommendation: The safety of phages has been well established mainly on the basis of observational evidence drawn from specific clinical interventions. However, as with all medicines, robust clinical trial data is important to provide and develop assurances around all aspects of …
Response attribution not verified
#8 — Expand government support for fungal research, conservation, and legislative scope.
Science and Technology Committee (Commons)
Recommendation: Should our successor Committee wish to examine the Government’s approach to fungal research, we recommend it considers: • How the Government and UK Research and Innovation can support research into the antifungal resistance in the environment, animals, and humans, to …
Response status not verified
#1 —
Women and Equalities Committee
Recommendation: Comorbidities pose a risk for BAME people to experience coronavirus more severely and, at times, with adverse health outcomes. To tackle comorbidities, primary prevention should be prioritised. We are concerned that the decision to disband Public Health England could result …
Response attribution not verified
#26 — Publish clear guidance on interpreting official gambling statistics alongside new survey
Digital, Culture, Media and Sport Committee
Recommendation: Alongside its new gambling survey, the Gambling Commission should publish clear guidance about the interpretation of official gambling statistics.
Response attribution not verified
#25 — Explore conducting regular Patterns of Play-style gambling research with UKRI collaboration
Digital, Culture, Media and Sport Committee
Recommendation: We recommend that the Government and the Gambling Commission should work with UKRI to explore how a study similar to the Patterns of Play research could be conducted on a regular basis.
Response attribution not verified
#24 — Gambling data remains problematic; new research must be accurate, representative, and understood.
Digital, Culture, Media and Sport Committee
Recommendation: We recognise that much of the data relating to gambling is contested, misapplied, or entirely absent, and welcome that actions from the Government’s White Paper and changes to the Gambling Commission will mean that more research evidence can be commissioned. …
Response attribution not verified
#2 — Further clinical trials required to prove consistent effectiveness of phages and combinations
Science and Technology Committee (Commons)
Recommendation: Clinical data indicates that in many cases phages have been observed to reduce bacterial infections in patients. We also heard that their use in animals has also been shown to be effective. However, further clinical trials are required to prove …
Response attribution not verified
HSSIB safety recommendations(1)
CQC inspection actions(3)
NAO audit recommendations(8)
Investigation into how government is addressing antimicrobial resistance
The government should consider how maximum beneficial impact can be achieved from the classification of AMR as a chronic risk and whether there is value in publishing the government?s full list of chronic risks so that universities, funding bodies, businesses …
Investigation into how government is addressing antimicrobial resistance
The government should consider what the UK?s aquatic environment is currently contributing to rising AMR, particularly wastewater treatment and spills, and, as a result, whether new commitments or targets are needed in this area.
Accepted
Investigation into how government is addressing antimicrobial resistance
The government should consider how the results of the new NHS antibiotic subscription model will be tracked, evaluated and made public, including any effects on the research and development of new drugs.
Accepted
Investigation into how government is addressing antimicrobial resistance
The government should consider whether targets for no increase in a range of human infections are stretching enough to make a contribution to the vision of reducing the burden of infection.
Accepted
Investigation into how government is addressing antimicrobial resistance
The government should consider how delivery of its current targets and commitments can be more successful than in NAP19?24, including through the use of strengthened performance monitoring and deadlines for implementation
Accepted
Regulation of private renting
d) Improve the quality and availability of data in the sector to support good decision-making at both national and local level. It should work to understand the barriers it faces in getting good data and plan to address this in …
Accepted
Resilience to animal disease
Defra and APHA should, over the next 18 months: d develop a coherent, time-bound strategy and plan that sets out how they will ensure resilience to animal disease within the context of increasing risk from factors such as climate change …
Accepted
Progress in preventing cardiovascular disease
DHSC and NHSE should assess the effectiveness of data flows between DHSC, local authorities and primary care to inform a data improvement programme. This should include an assessment of the feasibility of adding Health Check data to CVDPREVENT and of …
Accepted
Health investigations(2)
Independent reviews(6)
Acheson Report — Rec 1.2
We recommend a review of data needs to improve the capacity to monitor inequalities in health and their determinants at a national and local level.
Health & Social Care
Nurse RDI Review — Rec 9
New research institutes and units should be considered when strategic RDI priorities best supported by focused research missions are identified by Government, UKRI and other funders. Possible examples include enhanced activities in climate change and its mitigation, antimicrobial resistance, synthetic biology, and artificial intelligence. Themes should be identified through mapping …
Other
Sewell Commission — Rec 11
Establish an Office for Health Disparities This Commission recommends that the government establish a new office to properly target health disparities in the UK. This Office would be an independent body which would work alongside the NHS, as part of, or in place of, the redesigned Public Health England, to …
Other
Acheson Report — Rec 39
We RECOMMEND Directors of Public Health, working on behalf of health and local authorities, produce an equity profile for the population they serve, and undertake a triennial audit of progress towards achieving objectives to reduce inequalities in health.
Health & Social Care
O'Neill AMR Review — Rec 4
Improve global surveillance of drug resistance in humans and animals 4.1 WHO to provide global leadership and coordination to efforts – supported from governments, regional organisations, and philanthropic organisations – to establish a global surveillance system to monitor the emergence and spread of drug-resistant infections. 4.2 National governments/regulators and globally-representative …
Health & Social Care
Darzi Review — Rec 3
The state of the NHS is not due entirely to what has happened within the health service. The health of the nation has deteriorated and that impacts its performance. Overall life expectancy increased in the 2000s, but plateaued during the 2010s, before decreasing during the Covid-19 pandemic. It has started …
Health & Social Care
LGO / SPSO decisions(125)
PSOW-202309026 — Betsi Cadwaladr University Health Board
Miss A complained that Betsi Cadwaladr University Health Board had failed to provide an independent review into her gynaecological care and failed to respond to her concerns in a timely manner. The Ombudsman found a review into Miss A’s gynaecological care was still not complete despite it being announced in …
PSOW (Public Services Om… Health Apr 2024
PSOW-202309578 — A GP Practice in the area of Swansea …
Mr Y complained that the Practice had not responded to his complaint about the care and treatment provided to his late mother. The Ombudsman found that it had been 6 months since the Practice acknowledged the complaint, but it had not investigated or provided a response. She decided to settle …
PSOW (Public Services Om… Health Apr 2024
PSOW-202309854 — Cwm Taf Morgannwg University Health Board
Mrs F complained that Cwm Taf Morgannwg University Health Board failed to issue a response to her complaint, which she made to it in October 2023. The Ombudsman found that the Health Board had not issued a complaint response and had not provided regular and meaningful updates. She said that …
PSOW (Public Services Om… Health Apr 2024
PSOW-202400216 — Aneurin Bevan University Health Board
Mr A complained that Aneurin Bevan University Health Board had failed to respond to the complaint made to it in June 2023 or proactively provide updates. The Ombudsman found that the Health Board had issued several holding letters to Mr A, some after being prompted by his advocate. The Health …
PSOW (Public Services Om… Health Apr 2024
PSOW-202400400 — Betsi Cadwaladr University Health Board
Mr A complained that Betsi Cadwaladr University Health Board failed to provide a response to his complaint, which he made to it in January 2024. The Ombudsman found that whilst the Health Board had acknowledged Mr A’s complaint, it had not provided regular and meaningful updates and a complaint response …
PSOW (Public Services Om… Health Apr 2024
PSOW-202400605 — Hywel Dda University Health Board
Ms T complained that whilst Hywel Dda University Health Board had acknowledged her complaint, which she made to it in February 2024, it had failed to issue a response to her complaint or provide any updates. The Ombudsman found that the Health Board had failed to provide regular and meaningful …
PSOW (Public Services Om… Health Apr 2024
NIPSO-201916356 — South Eastern Health and Social Care Trust
We found that the Southern Trust should have put in place a plan to treat and monitor a patient’s symptoms earlier than it did.
NIPSO (NI Public Service… Health & Social Care Feb 2023
NIPSO-201917137 — Southern Health and Social Care Trust
A woman complained that her late husband was not treated properly for pain and swelling in his leg. We found he was appropriately looked after in the Emergency Department of Craigavon Area Hospital, but were concerned that medical staff did not record discussions they had with him about his care.
NIPSO (NI Public Service… Health & Social Care Feb 2023
NIPSO-201915506 — Northern Health and Social Care Trust
A Trust’s failure to accurately report on a patient’s CT scan meant she and her family could not prepare for her end-of-life care.
NIPSO (NI Public Service… Health & Social Care Mar 2023
NIPSO-202000572 — Belfast Health and Social Care Trust
We found that the Trust should have retested a patient for COVID when it found her previous sample had not been processed.
NIPSO (NI Public Service… Health & Social Care Mar 2023
PSOW-202001768 — Aneurin Bevan University Health Board
Miss J complained about the care and treatment she received from Aneurin Bevan University Health Board (“the Health Board”). She was concerned that after the breakdown of her therapeutic relationship with the Principal Psychologist in July 2018, the Health Board failed to accommodate her request that the Principal Psychologist should …
PSOW (Public Services Om… Health Upheld May 2021
PSOW-202102805 — Aneurin Bevan University Health Board
Mr X’s complaint concerned the care and treatment which he received in relation to chest pains which he suffered in July 2020. He complained that the Health Board had failed to provide a written response to his formal complaint in accordance with the Putting Things Right Regulations 2011. Following discussion …
PSOW (Public Services Om… Health Nov 2021
PSOW-202101121 — Aneurin Bevan University Health Board
Mr X complained that Aneurin Bevan University Health Board (“the Health Board”) had not delivered services that it had previously agreed it would. These services included life story work and psychological, CPN and occupational therapy assessments. In addition, he said that the correct assessments had not been undertaken by NHS …
PSOW (Public Services Om… Health Aug 2021
PSOW-202105659 — A GP Practice in the area of Cardiff …
Mrs H complained that a GP Practice (“the Practice”) in the area of the Cardiff and Vale University Health Board had failed to acknowledge or respond to her complaint which she had made to it by email in early October 2021. In settlement of Mrs H’s complaint, the Practice agreed …
PSOW (Public Services Om… Health Nov 2021
PSOW-202104047 — Aneurin Bevan University Health Board
Mrs X complained to Aneurin Bevan University Health Board (“the Health Board”) about the care and treatment provided to her late mother. She sent her letter of complaint in November 2020. Mrs X complained to the Ombudsman that the Health Board had failed to provide a response. Following discussion with …
PSOW (Public Services Om… Health Nov 2021
PSOW-202105255 — A GP Practice in the area of Swansea …
Mr X complained about the poor care and treatment he had received from a GP practice in the area of Swansea Bay University Health Board (“the Practice”). He was unhappy that he had not received a response to his complaint. In making enquiries with the Practice, the Ombudsman was advised …
PSOW (Public Services Om… Health Nov 2021
PSOW-202105645 — Aneurin Bevan University Health Board
Ms X complained that she had not received a response from the Health Board to concerns raised in April 2021 regarding the care and treatment provided to her late grandfather by his GP practice. The Ombudsman was concerned about the length of time the Health Board was taking to conclude …
PSOW (Public Services Om… Health Dec 2021
PSOW-202105810 — Welsh Ambulance Services NHS Trust
Ms X complained that she had not received a response to her complaint made to WAST in February. In considering your complaint, the Ombudsman was concerned that Ms X had not received a response and she had been inconvenienced by the organisation’s actions. The Ombudsman decided to settle the matter …
PSOW (Public Services Om… Health Dec 2021
PSOW-202105948 — Aneurin Bevan University Health Board
Mrs H complained that the Health Board had delayed its response to her complaint about treatment she received in November 2020. The Ombudsman found that the Health Board had failed to appropriately update Mrs H during its investigation of her complaint. Therefore, the Health Board agreed to complete the following …
PSOW (Public Services Om… Health Dec 2021
PSOW-202105068 — Aneurin Bevan University Health Board
Ms B complained about Aneurin Bevan University Health Board’s (“the Health Board’s”) handling of her complaint, submitted in respect of her late father’s care and treatment. She said that she found herself in a worse position than before she submitted the complaint due to receiving so many incomplete, inconsistent and …
PSOW (Public Services Om… Health Dec 2021
PSOW-202002671 — Cwm Taf Morgannwg University Health Board
Mr B complained that, following his diagnosis of polyps in his colon in January 2020, the Health Board failed to take appropriate action to provide him with treatment within a reasonable timeframe and failed to keep him informed about the impact of the COVID-19 pandemic on the Health Board’s ability …
PSOW (Public Services Om… Health Upheld Dec 2021
PSOW-202107541 — Betsi Cadwaladr University Health Board
Ms X complained about the Health Board’s handling of her complaint about the care and treatment provided to her mother following her admission to hospital. Whilst Ms X understood the reasons for the cancellation of two scheduled meetings to discuss her concerns, she was concerned that a meeting scheduled in …
PSOW (Public Services Om… Health Apr 2022
PSOW-202108047 — Betsi Cadwaladr University Health Board
Ms X complained that there had been a significant delay in receiving a response to her complaint, which she had submitted on 25 October 2021, and that she had still not received a response. The Ombudsman was concerned that Ms X had not received a formal response to her complaint …
PSOW (Public Services Om… Health Apr 2022
PSOW-202108175 — Betsi Cadwaladr University Health Board
Miss X complained about her husband’s care and treatment on admission and discharge from hospital. She also complained that there are several unanswered questions that she would like answers to. The Ombudsman decided that the Health Board should provide Miss X with a further written response (within 3 weeks) to …
PSOW (Public Services Om… Health Apr 2022
PSOW-202100173 — Aneurin Bevan University Health Board
Ms B complained about her late mother, Mrs C’s, treatment in 2 hospitals within the Health Board’s area. She queried whether the Health Board: • Should have done more to assist in obtaining new dentures for Mrs C after they went missing during her admission? • If the insertion of …
PSOW (Public Services Om… Health Upheld Apr 2022
PSOW-202100257 — Aneurin Bevan University Health Board
Mr Y complained about the care his wife, Mrs Y, received following admission to hospital in January 2019 with a severe headache. Following a clear head scan, a decision was made to carry out an Epidural Blood Patch (“EBP”, a procedure commonly used to treat spinal headaches). 2 days later, …
PSOW (Public Services Om… Health Upheld Apr 2022
PSOW-202202410 — Hywel Dda University Health Board
Following its response to her complaint, Ms X complained that she had not received a further response from the Health Board in relation to her additional concerns regarding the care provided to her late mother whilst she was in hospital. The Ombudsman found that the Health Board had failed to …
PSOW (Public Services Om… Health Jul 2022
PSOW-202200979 — Betsi Cadwaladr University Health Board
Ms X complained that the Health Board failed to take her daughter’s mental health seriously despite referrals made by her GP, Social Services, and her school nurse. In considering this complaint, the Ombudsman noted that the complaint was raised with the Health Board in February 2022 but no Putting Things …
PSOW (Public Services Om… Health Jul 2022
PSOW-202201322 — Aneurin Bevan University Health Board
Ms A complained that the Aneurin Bevan University Health Board had failed to respond to a complaint, submitted to them on 6 July 2021. The Ombudsman found that the Health Board had failed to respond to Ms A’s complaint in accordance with The NHS (Concerns, Complaints and Redress Arrangements) (Wales) …
PSOW (Public Services Om… Health Jul 2022
PSOW-202201409 — Hywel Dda University Health Board
Mr X complained about events which led to his mother contracting COVID-19 during a hospital admission. He also complained about poor communication with him and his family, particularly surrounding the decision not to ventilate his mother. The Ombudsman found that the Health Board had not provided a comprehensive response to …
PSOW (Public Services Om… Health Jul 2022
PSOW-202201986 — Betsi Cadwaladr University Health Board
Mr A complained about the care provided to his late wife atWrexham Maelor Hospital shortly before her sad death in May 2021. Whilst Mr Ahad received a formal complaint response from the Health Board in respect ofhis concerns about his late wife’s care, he indicated to the Ombudsman’s officethat he …
PSOW (Public Services Om… Health Aug 2022
PSOW-202203838 — A Pharmacy in the area of Betsi Cadwaladr …
Mr B complained that he was having difficulties with his medication supply at the Pharmacy. He further complained that despite putting a formal complaint with the help of an advocate, neither he nor his advocate had received a response. The Ombudsman was concerned that the Pharmacy had not yet responded …
PSOW (Public Services Om… Health Sep 2022
PSOW-202204144 — Betsi Cadwaladr University Health Board
Miss A complained that the Health Board had failed to issue a complaint response to her in accordance with an agreement it had previously reached with the Ombudsman’s office (ref: 202200979). The complaint response should have been issued to Miss A by 17 August 2022. The Ombudsman contacted the Health …
PSOW (Public Services Om… Health Sep 2022
PSOW-202201551 — Cardiff and Vale University Health Board
Mrs A complained about the care and treatment provided to her late husband shortly before his sad death in December 2021. The Ombudsman decided that there was an opportunity for an independent external view to be sought by the Health Board in respect of the complaint. The Ombudsman sought and …
PSOW (Public Services Om… Health Sep 2022
PSOW-202201684 — Betsi Cadwaladr University Health Board
Ms A complained about the Health Board’s failure to provide support for her Binge Eating Disorder, and to provide a diagnosis, support and therapy for her Post Traumatic Stress Disorder. The Ombudsman decided that the Health Board’s complaint response did not fully address the issues raised by Ms A. The …
PSOW (Public Services Om… Health Sep 2022
PSOW-202204534 — Welsh Ambulance Services NHS Trust
Ms X complained that she had submitted a complaint to the Trust in May 2022regarding a delayed Ambulance. The Ambulance did not arrive for 43 minutes, and her husband suffered a cardiac arrest and sadly died at home. Despite receiving 2 holding letters from the Trust, Ms X was yet …
PSOW (Public Services Om… Health Nov 2022
PSOW-202203717 — Swansea Bay University Health Board
Mrs X complained about the Health Board’s handling of her complaint about her mother’s fall at hospital and her clinical care. Although the Health Board was continuing to consider the care element under the PTR redress provisions, and had provided Mrs X with some information, she had heard nothing further. …
PSOW (Public Services Om… Health Nov 2022
PSOW-202203209 — Swansea Bay University Health Board
Mr F complained that he was dissatisfied with Swansea Bay University Health Board’s response to his complaint about his mother’s inpatient care and treatment. The Ombudsman found that there was a delay and miscommunication in the handling of Mr F’s complaint. The Health Board had not provided Mr F with …
PSOW (Public Services Om… Health Nov 2022
PSOW-202206521 — Swansea Bay University Health Board
Miss L complained that Swansea Bay University Health Board had not responded to a complaint she made to it in April 2022. The Ombudsman concluded that the Health Board had failed to comply with its statutory complaint’s procedure and had not kept Miss L updated with its investigation. She said …
PSOW (Public Services Om… Health Feb 2023
PSOW-202207273 — Aneurin Bevan University Health Board
Mrs F complained that she had not received any correspondence from Aneurin Bevan University Health Board regarding her complaint since December 2022. The Ombudsman decided that the Health Board had failed to provide regular and meaningful updates. She said this caused frustration and uncertainty to Mrs F. She decided to …
PSOW (Public Services Om… Health Mar 2023
PSOW-202207352 — Cwm Taf Morgannwg University Health Board
Mrs A complained that a GP Surgery in the area of Cwm Taf Morgannwg University Health Board had not responded to a complaint, submitted to it in January 2022. The Ombudsman found that although the Surgery had apologised to Mrs A and provided an explanation for the delay, it had …
PSOW (Public Services Om… Health Mar 2023
PSOW-202207429 — Aneurin Bevan University Health Board
Mr X complained that the Health Board had not provided him with a response to the complaint he submitted to it in October 2021. The Ombudsman decided that there had been a substantial delay in the Health Board’s complaint response, which led Mr X to contact the Ombudsman. She decided …
PSOW (Public Services Om… Health Mar 2023
PSOW-202207737 — Betsi Cadwaladr University Health Board
Ms H complained that Betsi Cadwaladr University Health Board had failed to respond to the complaint she had submitted in January 2022. The Ombudsman decided that there had been a significant delay in the Health Board’s response which had caused inconvenience and frustration for Ms H. The Ombudsman decided to …
PSOW (Public Services Om… Health Mar 2023
PSOW-202204038 — Betsi Cadwaladr University Health Board
Ms Y complained about the care and treatment she received whilst an inpatient at Ysbyty Gwynedd’s Maternity Unity in January 2022. Ms Y complained that her views and wishes were not listened to, her right to choice was withheld, she was not adequately prepared for labour and inappropriately booked in …
PSOW (Public Services Om… Health Upheld Mar 2023
PSOW-202206004 — Betsi Cadwaladr University Health Board
Ms A complained about the Health Board’s handling of her complaint concerning issues she experienced whilst her Aunt, Mrs B was in hospital. In her complaint to the Ombudsman, she raised concerns about the timeliness of the Health Board’s response; a discrepancy with her Aunt’s time of death; and communication …
PSOW (Public Services Om… Health Mar 2023
PSOW-202300239 — Welsh Ambulance Services NHS Trust
Mr B complained that Welsh Ambulance Services NHS Trust had failed to provide a response to his complaint which he made in December 2022, and that he had not received any updates from the Trust. The Ombudsman decided that the Trust had failed to provide regular and meaningful updates and …
PSOW (Public Services Om… Health May 2023
PSOW-202103837 — Aneurin Bevan University Health Board
Mrs A complained about the care and treatment her late mother, Mrs B, received, after transfer from the Royal Gwent Hospital (“the First Hospital”), during an admission to Ysbyty Ystrad Fawr (“the Second Hospital”) between 19 August and 8 September 2020. She complained that the Welsh Government’s COVID-19 guidance about …
PSOW (Public Services Om… Health Not Upheld May 2023
PSOW-202306139 — Aneurin Bevan University Health Board
Mr U complained that Aneurin Bevan University Health Board failed to respond to complaints submitted in February and June 2023. The Ombudsman found that the Health Board had complied with the Putting Things Right process but determined that there had been a significant delay in the Health Board concluding its …
PSOW (Public Services Om… Health Jan 2024
PSOW-202207083 — Hywel Dda University Health Board
Mrs A complained that her husband Mr A’s discharge from hospital on 8 April 2022 was unsafe as he was re-admitted the following day, and that he should not have been discharged late in the evening. She said that the decision to discharge her husband when he had COVID-19 meant …
PSOW (Public Services Om… Health Not Upheld Jan 2024
PSOW-202305944 — Cwm Taf Morgannwg University Health Board
Mr A complained on behalf of his mother, Mrs A, that there had been significant delays in the Health Board’s consideration of his mother’s complaint under the NHS Putting Things Right redress process. Mrs A first complained to the Health Board in July 2020. In August 2021 the Health Board …
PSOW (Public Services Om… Health Feb 2024
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