Mr U complained that Aneurin Bevan University Health Board failed to respond to complaints submitted in February and June 2023.
The Ombudsman found that the Health Board had complied with the Putting Things Right process but determined that there had been a significant delay in the Health Board concluding its investigation which caused additional frustration to Mr U. She therefore decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to issue a response within 3 weeks.