Mrs H complained that the Health Board had delayed its response to her complaint about treatment she received in November 2020.
The Ombudsman found that the Health Board had failed to appropriately update Mrs H during its investigation of her complaint. Therefore, the Health Board agreed to complete the following actions within 4 weeks of the Ombudsman’s decision: a) Apologise to Mrs H for the delay in responding to her complaint and failing to appropriately update her.
b) Provide its complaint response to Mrs H.
c) Pay £50 to Mrs H for the time and trouble in making her complaint to the Ombudsman.