Miss A complained that the Health Board had failed to issue a complaint response to her in accordance with an agreement it had previously reached with the Ombudsman’s office (ref: 202200979). The complaint response should have been issued to Miss A by 17 August 2022.
The Ombudsman contacted the Health Board and it agreed to complete the following actions by 28 October 2022: a) Apologise to Miss A for the further delay in providing the complaint response.
b) Make a time and trouble payment of £100 to Miss A in recognition of the further delay and having to re-contact the Ombudsman’s office.
c) Issue the complaint response.
The Health Board issued its complaint response to Miss A on 27 September 2022. The Ombudsman accepted this and the other actions set out above as an alternative to issuing a Special Report.