Mrs F complained that she had not received any correspondence from Aneurin Bevan University Health Board regarding her complaint since December 2022.
The Ombudsman decided that the Health Board had failed to provide regular and meaningful updates. She said this caused frustration and uncertainty to Mrs F. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to apologise to Mrs F and provide appropriate updates whilst her complaint goes through the redress process.