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Ms X complained that she had not received a response from the Health Board to concerns raised in April 2021 regarding the care and treatment provided to her late grandfather by his GP practice.
The Ombudsman was concerned about the length of time the Health Board was taking to conclude its investigation. It has agreed to finalise its decision and issue a response by 24 December 2021.
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202600070 | 25 Jun 2026 | Ms A complained about the care and treatment received by her late husband while admitted to hospital (“the Hospital”). Ms … | Resolved / Early Resolution |
| PSOW-202509410 | 18 Jun 2026 | Mrs A complained about her husband’s management and care at the Grange Hospital during his admission in 2025. Mr A … | Resolved / Early Resolution |
| PSOW-202502459 | 17 Jun 2026 | Ms B is prelingually deaf (deafness that occurs before learning speech and language). She complained about the care she received … | Partly Upheld |
| PSOW-202601356 | 12 Jun 2026 | Mr A complained that Aneurin Bevan University Health Board failed to respond to a complaint he submitted in September 2025 … | Resolved / Early Resolution |
| PSOW-202600487 | 08 Jun 2026 | Mrs B complained that the Health Board did not appropriately investigate her late father’s possible Stevens-Johnson Syndrome and that it … | Resolved / Early Resolution |