Mr X’s complaint concerned the care and treatment which he received in relation to chest pains which he suffered in July 2020. He complained that the Health Board had failed to provide a written response to his formal complaint in accordance with the Putting Things Right Regulations 2011.
Following discussion with the Ombudsman, the Health Board agreed to provide a formal written response to the concerns raised by Mr X. The Health Board agreed to do so within 30 working days of the Ombudsman’s decision.