Source · PSOW (Public Services Ombudsman for Wales)

Aneurin Bevan University Health Board

PSOW (Public Services Ombudsman for Wales) Resolved / Early Resolution Reference PSOW-202102805 Sector Health Category Health Decided 10 November 2021

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Mr X’s complaint concerned the care and treatment which he received in relation to chest pains which he suffered in July 2020. He complained that the Health Board had failed to provide a written response to his formal complaint in accordance with the Putting Things Right Regulations 2011.

Following discussion with the Ombudsman, the Health Board agreed to provide a formal written response to the concerns raised by Mr X. The Health Board agreed to do so within 30 working days of the Ombudsman’s decision.

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Other decisions involving Aneurin Bevan University Health Board

Reference	Date	Summary	Outcome
PSOW-202600070	25 Jun 2026	Ms A complained about the care and treatment received by her late husband while admitted to hospital (“the Hospital”). Ms …	Resolved / Early Resolution
PSOW-202509410	18 Jun 2026	Mrs A complained about her husband’s management and care at the Grange Hospital during his admission in 2025. Mr A …	Resolved / Early Resolution
PSOW-202502459	17 Jun 2026	Ms B is prelingually deaf (deafness that occurs before learning speech and language). She complained about the care she received …	Partly Upheld
PSOW-202601356	12 Jun 2026	Mr A complained that Aneurin Bevan University Health Board failed to respond to a complaint he submitted in September 2025 …	Resolved / Early Resolution
PSOW-202600487	08 Jun 2026	Mrs B complained that the Health Board did not appropriately investigate her late father’s possible Stevens-Johnson Syndrome and that it …	Resolved / Early Resolution

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