Source · PSOW (Public Services Ombudsman for Wales)

Aneurin Bevan University Health Board

PSOW (Public Services Ombudsman for Wales) Resolved / Early Resolution Reference PSOW-202104047 Sector Health Category Health Decided 18 November 2021

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Mrs X complained to Aneurin Bevan University Health Board (“the Health Board”) about the care and treatment provided to her late mother. She sent her letter of complaint in November 2020. Mrs X complained to the Ombudsman that the Health Board had failed to provide a response.

Following discussion with the Ombudsman, the Health Board agreed to provide a written response to Mrs X, including an apology and explanation for the delay. The Health Board agreed to do so within 10 working days of the Ombudsman’s decision.

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Other decisions involving Aneurin Bevan University Health Board

Reference	Date	Summary	Outcome
PSOW-202600161	28 Apr 2026	Ms Y complained that Aneurin Bevan University Health Board failed to respond to her complaint submitted in August 2025 and …	Resolved / Early Resolution
PSOW-202502263	20 Apr 2026	Mr F complained about the care his father, Mr G, received from the Health Board following a diagnosis of an …	Not Upheld
PSOW-202511097	20 Apr 2026	Miss B complained that Aneurin Bevan University Health Board failed to provide a response to her complaint, which she made …	Resolved / Early Resolution
PSOW-202509251	08 Apr 2026	Ms A complained about the care she received from Aneurin Bevan University Health Board (“the Health Board”) in December 2025. …	Resolved / Early Resolution
PSOW-202510582	07 Apr 2026	Ms A and Mr B complained that Aneurin Bevan University Health Board failed to respond to the complaint submitted regarding …	Resolved / Early Resolution

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