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Ms A complained about the Health Board’s failure to provide support for her Binge Eating Disorder, and to provide a diagnosis, support and therapy for her Post Traumatic Stress Disorder.
The Ombudsman decided that the Health Board’s complaint response did not fully address the issues raised by Ms A.
The Ombudsman sought and gained the Health Board’s agreement to provide a response to the outstanding issues within 3 months.
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202500998 | 28 Apr 2026 | Ms A complained about the care and treatment provided to her daughter, Miss A, by a GP Practice managed by … | Not Upheld |
| PSOW-202507000 | 27 Apr 2026 | Ms A complained about the inpatient care and treatment her late grandfather received from Betsi Cadwaladr University Health Board. She … | Resolved / Early Resolution |
| PSOW-202500274 | 16 Apr 2026 | The investigation into Mrs A’s complaint centred on whether her late son, Mr B, had received appropriate and timely care, … | Not Upheld |
| PSOW-202510227 | 15 Apr 2026 | Mrs A complained about how Betsi Cadwaladr University Health Board had dealt with 2 referrals for her son, B, to … | Resolved / Early Resolution |
| PSOW-202510764 | 09 Apr 2026 | Mrs A complained that Betsi Cadwaladr University Health Board failed to fully address the concerns raised in her complaints to … | Resolved / Early Resolution |