Ms H complained that Betsi Cadwaladr University Health Board had failed to respond to the complaint she had submitted in January 2022.
The Ombudsman decided that there had been a significant delay in the Health Board’s response which had caused inconvenience and frustration for Ms H. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to apologise to Ms H and offer her redress of £100 in recognition of the delays. The Health Board also agreed to provide Ms H with a complaint response within 4 weeks.