Mr F complained that he was dissatisfied with Swansea Bay University Health Board’s response to his complaint about his mother’s inpatient care and treatment.
The Ombudsman found that there was a delay and miscommunication in the handling of Mr F’s complaint. The Health Board had not provided Mr F with a timeframe for conclusion of the case or its decision regarding redress.
The Ombudsman sought and gained the Health Board’s agreement to apologise to Mr F and notify him of the timeframe for completion of his case within 10 working days, and to provide a final response within 4 months.