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In considering your complaint, the Ombudsman was concerned that Ms X had not received a response and she had been inconvenienced by the organisation’s actions. The Ombudsman decided to settle the matter without an investigation.
In settlement of the complaint, WAST agreed to provide Ms X with a response by 10 January 2022.
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202309055 | 12 Mar 2024 | Mrs N explained that she and her family made numerous calls to 999 and the 111 service on behalf of … | Resolved / Early Resolution |
| PSOW-202307929 | 20 Feb 2024 | Ms B complained that she was dissatisfied with Welsh Ambulance Services NHS Trust’s complaint response. The Ombudsman decided that WAST … | Resolved / Early Resolution |
| PSOW-202202481 | 26 Jan 2024 | Mrs A complained about Welsh Ambulance Services NHS Trust (“WAST”) and Swansea Bay University Health Board (“the Health Board”). The … | Upheld |
| PSOW-202204639 | 25 Jan 2024 | We investigated a complaint by Mr A about the delay in obtaining an Out of Hours GP visit for his … | Upheld |
| PSOW-202302509 | 18 Jan 2024 | Ms Z complained about the appropriateness of the categorisation given by Welsh Ambulance Services NHS Trust (“the Trust”) to an … | Other |