Mr Y complained that the Practice had not responded to his complaint about the care and treatment provided to his late mother.
The Ombudsman found that it had been 6 months since the Practice acknowledged the complaint, but it had not investigated or provided a response. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Practice’s agreement to apologise to Mr Y and provide a complaint response, within 10 working days.
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202510403 | 09 Apr 2026 | Mr A complained about the care he received at a GP Practice in the area of Swansea Bay University Health … | Resolved / Early Resolution |
| PSOW-202502494 | 18 Mar 2026 | Mrs B was concerned that, despite her husband, Mr B, experiencing significant pain in his abdomen and ribs in 2024, … | Not Upheld |
| PSOW-202408569 | 21 Nov 2025 | Mr C complained that a GP Practice in the area of Swansea Bay University Health Board (“the Practice”) had not … | Upheld |
| PSOW-202407727 | 04 Nov 2025 | Cwynodd Mrs A am y gofal a ddarparwyd gan y Feddygfa i’w phartner diweddar, Mr B, y diwrnod cyn iddo … | Not Upheld |
| PSOW-202503427 | 10 Sep 2025 | Ms X complained that a GP Practice in the area of Swansea Bay University Health Board had failed to respond … | Resolved / Early Resolution |