Mr X complained that the Health Board had not provided him with a response to the complaint he submitted to it in October 2021.
The Ombudsman decided that there had been a substantial delay in the Health Board’s complaint response, which led Mr X to contact the Ombudsman. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to issue its complaint response and apologise for the delay within 3 weeks. It also agreed to pay Mr X financial redress of £250 in recognition of the time and trouble he had expended.