Cardiff and Vale University Health Board had failed to acknowledge or respond to her complaint which she had made to it by email in early October 2021.
In settlement of Mrs H’s complaint, the Practice agreed to complete the following actions within 6 weeks of the Ombudsman’s decision: a) Apologise to Mrs H for failing to acknowledge or respond to her complaint.
b) Provide its complaint response to Mrs H.
c) Pay Mrs H £25 for her time and trouble in making her complaint to the Ombudsman.