Cardiff and Vale University Health Board had failed to acknowledge or respond to her complaint which she had made to it by email in early October 2021.
In settlement of Mrs H’s complaint, the Practice agreed to complete the following actions within 6 weeks of the Ombudsman’s decision: a) Apologise to Mrs H for failing to acknowledge or respond to her complaint.
b) Provide its complaint response to Mrs H.
c) Pay Mrs H £25 for her time and trouble in making her complaint to the Ombudsman.
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202510789 | 20 Apr 2026 | Miss A complained that the Practice failed to respond to the complaint she submitted in October 2025. The Ombudsman found … | Resolved / Early Resolution |
| PSOW-202509891 | 14 Apr 2026 | Mrs A complained about the care and treatment she received from the GP Practice. In particular, Mrs A complained that … | Resolved / Early Resolution |
| PSOW-202409371 | 20 Mar 2026 | The investigation focused only on whether Mr A’s consultations with the GP Practice clinicians between July 2023 and February 2024 … | Not Upheld |
| PSOW-202504002 | 16 Mar 2026 | Mrs A’s complaint centred on whether her gallstone management by the GP Practice had been appropriate, given her blood test … | Not Upheld |
| PSOW-202507697 | 05 Mar 2026 | Miss A complained that the Practice ignored her complaints and reasonable adjustments and did not provide her with a long … | Resolved / Early Resolution |