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Miss X complained about her husband’s care and treatment on admission and discharge from hospital. She also complained that there are several unanswered questions that she would like answers to.
The Ombudsman decided that the Health Board should provide Miss X with a further written response (within 3 weeks) to address her outstanding concerns.
The Ombudsman considered this to be an appropriate resolution to the complaint instead of conducting an investigation.
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202504789 | 30 Jun 2026 | Mr B complained about the care and treatment received by his late wife, Mrs B, from the Health Board. The … | Partly Upheld |
| PSOW-202601887 | 26 Jun 2026 | Mr A complained that the Community Mental Health Team at Betsi Cadwaladr Health Board had failed to provide him with … | Resolved / Early Resolution |
| PSOW-202601134 | 25 Jun 2026 | Ms A complained about the care and treatment provided by Betsi Cadwaladr University Health Board to her late sister. Ms … | Resolved / Early Resolution |
| PSOW-202601280 | 19 Jun 2026 | Mrs A complained that the Health Board did not adequately address her concerns and that further improvements were needed toits … | Resolved / Early Resolution |
| PSOW-202600764 | 10 Jun 2026 | Mr X complained that Betsi Cadwaladr University Health Board failed to fully address his concerns that the correct process was … | Resolved / Early Resolution |