Weak Government Accountability & Scrutiny
Lack of clear departmental responsibility for budgeting tax reliefs and insufficient parliamentary scrutiny of government non-executives.
Source spread
Where this theme appears
This theme appears across 16 independent accountability sources, so the source mix matters as much as the headline total.
291 inquiry recs
19 PFD reports
4331 committee recs
11 CQC actions
7 HMICFRS recs
18 ICIBI recs
5 PPO recs
209 NAO recs
7 PHSO recs
2 VC recs
57 IMB recs
1 Article 2 learning point
10 detention investigation recs
39 PHSO decisions
996 LGO/SPSO decisions
Browse by source
Source-grouped records are useful for tracing where a concern came from. Large sections show the 50 strongest matches for that source; counts still show the full theme total.
Inquiry recommendations(291)— showing 50 strongest matches
99 — Honours forfeiture for CSA convictions
Recommendation: The criteria for forfeiture of all honours must be formally extended to include convictions, cautions and cases decided by trial of the facts involving offences of child sexual abuse. This must be set out in a published policy and procedure, …
Gov response: On 30 September 2021, the Cabinet Office updated its guidance in relation to honours forfeiture. Anybody convicted of a sexual offence will be considered for forfeiture regardless of the sentence they receive. Anybody found to …
Accepted
60 — Independent school governance standards
Recommendation: The Department for Education and the Welsh Government should: amend the Independent School Standards to include the requirements that there is an effective system of governance, based on three principles of openness to external scrutiny, transparency and honesty within the …
Gov response: On 30 June 2022, the UK government stated that it agreed with the first two points of the recommendation in principle. It stated that it intended to consult on revised Independent School Standards in 2023 …
Accepted in Part
52 — Lambeth Council comprehensive action plan
Recommendation: Lambeth Council should develop and publish a comprehensive action plan which details the actions that it will take in response to the issues raised throughout the Inquiry's investigation report. The action plan should be developed and published within six months …
Gov response: On 15 December 2021, Lambeth Council published an action plan in response to the Inquiry's report, including timescales for planned actions.
Accepted
49 — Catholic non-compliance framework
Recommendation: The Catholic Bishops' Conference of England and Wales and the Conference of Religious should publish a clear framework for dealing with cases of non-compliance with safeguarding policies and procedures. That framework should identify who is responsible for dealing with issues …
Gov response: On 30 September 2021, the Catholic Council for the Inquiry stated that the trustee bodies of all Catholic dioceses and religious orders were invited to subscribe to the Catholic Safeguarding Standards Agency. The Catholic Safeguarding …
Accepted
FR-3 — Cabinet-Level Minister for Children
Recommendation: The Inquiry recommends that the UK government creates a cabinet-level ministerial position for children. The Inquiry recommends that the Welsh Government ensures that there is cabinet-level ministerial responsibility for children.
Gov response: We accept the importance of placing the best interests of the child front and centre in policy and decision making at the highest level of Government. This role is already fulfilled through the work of …
Accepted
7 — Catholic complaints policy with escalation process
Recommendation: The Catholic Bishops' Conference of England and Wales and the Conference of Religious should publish a national policy for complaints about the way in which a safeguarding case is handled. The policy should deal with communication with complainants during the …
Gov response: On 30 April 2021, the Catholic Council for the Inquiry stated that a framework and template for complaints was ratified by the Bishops. The framework and template include the need for clear communication between the …
Accepted
FENN-130 — Railway Inspectorate to vigorously discharge duties concerning London Underground safety.
Recommendation: The Railway Inspectorate must be more vigorous in the discharge of its duties on London Underground.
Unknown
P2-25 — Maintain public record of inquiry recommendations
Recommendation: That it be made a legal requirement for the government to maintain a publicly accessible record of recommendations made by select committees, coroners and public inquiries together with a description of the steps taken in response. If the government decides …
Gov response: The government accepts this recommendation in principle. We will establish a record on GOV.UK of all recommendations made by public inquiries since 2024, and will consider making this an enduring legal requirement. The government agrees …
Accepted in Part
RHI-42 — Ministerial Code Revision
Recommendation: The Code of Conduct issued to Northern Ireland Ministers in 2007 (contained within the Northern Ireland Ministerial Code 2006) should be revised and brought up to date reflecting the findings of the RHI Inquiry and drawing on relevant best practice …
Gov response: [Note: The NI Executive responded to recommendations 5-7, 25, 37, 39-43 together as a group under the 'Ministers and Special Advisers' theme.] NI Executive Response (October 2021): These recommendations can be accepted in full, with …
Accepted
COVID-M2.6 — Enact Socio-economic Duty
Recommendation: The UK government should bring into force in England section 1 of the Equality Act 2010, implementing the socio-economic duty. The Northern Ireland Assembly and Northern Ireland Executive should consider an equivalent provision within section 75 of the Northern Ireland …
Gov response: This government is committed to ensuring that everyone, no matter their background, can thrive. The government therefore agrees with the Inquiry's recommendation, that commencement of the socio-economic duty could drive the routine consideration of the …
Accepted
COVID-M2.5 — Advisory Group Terms of Appointment
Recommendation: The Government Office for Science (GO-Science), the Scottish Government, the Welsh Government and the Department of Health (Northern Ireland) should each develop standard terms of appointment for all participants in scientific advisory groups. These terms should include: clarity around the …
Gov response: No formal response published by this government.
Accepted
COVID-M2.4 — Publish Technical Advice During Emergencies
Recommendation: During a whole-system civil emergency, the UK government and devolved administrations should each routinely publish technical advice on scientific, economic and social matters at the earliest opportunity, as well as the minutes of expert advisory groups – except where there …
Gov response: No formal response published by this government.
Accepted
COVID-M2.2 — Devolved Nations SAGE Attendance
Recommendation: The Government Office for Science (GO-Science) should invite the governments of Scotland, Wales and Northern Ireland to nominate a small number of representatives to attend meetings of the Scientific Advisory Group for Emergencies (SAGE) from the outset of any future …
Gov response: No formal response published by this government.
Accepted
COVID-M2.1 — NI CMO Independence
Recommendation: The Department of Health (Northern Ireland) should reconstitute the role of the Chief Medical Officer for Northern Ireland as an independent advisory role. The Chief Medical Officer for Northern Ireland should not have managerial responsibilities within the Department of Health …
Gov response: This recommendation is not for the UK government to respond to.
Unknown
POH-17 — Establish standing public body to administer future redress schemes
Recommendation: As soon as is reasonably practicable, HM Government shall establish a standing public body which shall, when called upon to do so, devise, administer and deliver schemes for providing financial redress to persons who have been wronged by public bodies.
Gov response: Department for Business and Trade acknowledges this recommendation and sees clear advantages in establishing a standing public body for financial redress. However, the government recognises that establishing such an independent redress body requires careful consideration …
Response Unclear
MAI-142 — Compel LRF attendance from Category 1 and 2 responders
Recommendation: The Home Office should consider empowering the leadership of local resilience forums to compel the attendance of a senior representative of its Category 1 and Category 2 responders at all local resilience forum meetings. Inspections by His Majesty's Inspectorate of …
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
MAI-63 — Monitor LRF attendance and flag concerns
Recommendation: Local resilience forums should monitor attendance and participation at their meetings, and flag promptly any concerns about attendance by members to the leadership of the organisation concerned. The Home Office should ensure that this is being done by local resilience …
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
MAI-61 — Independent inspection regime for LRFs
Recommendation: Local resilience forums have a vital role in the preparation for the response to any Major Incident. The Cabinet Office and the Home Office should consider implementing an independent inspection regime for local resilience forums.
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
MAI-58 — Amend section 36 for pre-emptive witness enforcement
Recommendation: It is recommended that the Ministry of Justice, possibly in conjunction with the Law Commission, give consideration to amending section 36 of the 2005 Act to make provision for issuing pre-emptive enforcement proceedings for witnesses in relation to whom there …
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted in Part
MAI-57 — Amend section 21 for witness interview requirements
Recommendation: It is recommended that the Ministry of Justice give consideration to amending section 21 of the 2005 Act to include the express provision for requiring a potential witness to participate in an interview.
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted in Part
MAI-56 — Address extradition difficulties for section 35 offences
Recommendation: It is recommended that the Home Office give consideration to addressing the difficulties in extradition in relation to an offence under section 35, given that the maximum sentence for such an offence is below the minimum qualifying threshold for extradition.
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted in Part
MAI-52 — Consider Commission for Countering Extremism report
Recommendation: In 2021, the Commission for Countering Extremism published a report entitled Operating with Impunity. Hateful Extremism: The Need for a Legal Framework. I recommend that the Home Office consider and respond to this document as a matter of urgency.
Gov response: Home Secretary Suella Braverman made a statement to Parliament on 6 March 2023 following publication of Volume 3 on 2 March 2023. She stated: 'We will carefully consider the report's findings and recommendations in full' …
Accepted
MAI-48 — Statutory powers for witness attendance at inquiries
Recommendation: It is recommended that consideration be given to the creation of statutory powers under section 36 that can be used to prevent a material witness to an inquiry putting themselves beyond the reach of the existing powers to compel a …
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted in Part
R3 — Non-acceptance notification within three months
Recommendation: With the exception of Recommendations 88 and 89 (R88 & R89) any other organisation that does not accept a recommendation for which it is named as responsible, should write within three months of this report to the DoH Permanent Secretary …
Response Pending
R2 — Public acceptance of recommendations within six months
Recommendation: The DoH should indicate publicly within six months of this report which recommendations it accepts and those it does not accept (and why). This should include the recommendations for all organisations for which the DoH holds primary responsibility. In relation …
Response Pending
100 — Posthumous honours forfeiture policy
Recommendation: The Cabinet Office should re-examine the policy on posthumous forfeiture, in order to consider the perspectives of victims and survivors of child sexual abuse.
Gov response: On 30 September 2021, the Cabinet Office updated its guidance in relation to honours forfeiture. The policy allows for a formal statement to be published in instances where forfeiture proceedings would have been initiated if …
Accepted
82 — Metropolitan Police investigation into Lambeth Council
Recommendation: The Metropolitan Police Service should consider whether there are grounds for a criminal investigation into Lambeth Council's actions when providing information to the coroner about the circumstances surrounding LA-A2's death.
Gov response: The Metropolitan Police Service informed the Inquiry that it has accepted this recommendation.
Accepted
50 — Independent validation of Catholic audit programme
Recommendation: The Catholic Safeguarding Advisory Service should have the effectiveness of its audit programme regularly validated by an independent organisation which is external to the Church. These independent reports should be published.
Gov response: On 30 September 2021, the Catholic Council for the Inquiry stated that the Catholic Safeguarding Standards Agency (CSSA) Board is committed to the independent verification of its audit processes, and would undertake a formal process …
Accepted
47 — Catholic lead clergy for safeguarding
Recommendation: The Catholic Bishops' Conference of England and Wales and the Conference of Religious in England and in Wales should each nominate a lead member of the clergy for safeguarding to provide leadership and oversight on safeguarding matters to their respective …
Gov response: On 30 April 2021, the Catholic Council for the Inquiry stated that the role description for the Lead Bishop for the Catholic Bishops' Conference of England and Wales was approved and Bishop Paul Mason was …
Accepted
40 — Publish interim online harms code of practice
Recommendation: The government should publish, without further delay, the interim code of practice in respect of child sexual abuse and exploitation as proposed by the Online Harms White Paper (published April 2019).
Gov response: On 15 December 2020, the UK government published the Interim Code of Practice on Child Sexual Abuse and Exploitation.
Accepted
IBI-12e — PACAC Role for Future Inquiries
Recommendation: PACAC should accept the role in respect of any future statutory inquiry of reviewing the government’s timetable for consideration of recommendations, and of its progress towards implementation of that inquiry’s recommendations.
Gov response: The Government accepts the principles behind recommendations 12d) and 12e), and notes that they are for Parliament to consider. Alongside the UK Government's response to the House of Lords Statutory Inquiries Committee report, the UK …
Accepted in Part
IBI-12d — PACAC Oversight of Implementation
Recommendation: The Public Administration and Constitutional Affairs Committee (“PACAC”) should review both the progress towards responding to the Inquiry’s recommendations and, to the extent that they are accepted, implementing those recommendations.
Gov response: The Government accepts the principles behind recommendations 12d) and 12e), and notes that they are for Parliament to consider. Alongside the UK Government's response to the House of Lords Statutory Inquiries Committee report, the UK …
Accepted in Part
IBI-12b — Parliamentary Progress Report
Recommendation: During that period, and before the end of this year – the Government should report back to Parliament as to the progress made on considering and implementing the recommendations.
Gov response: The Government understands that the delay on the part of successive governments to take heed of the need for a public inquiry to be held into this matter has led to a fundamental loss of …
Accepted
IBI-12a — Implementation Commitment Within 12 Months
Recommendation: Within the next 12 months, the Government should consider and either commit to implementing the recommendations which I make, or give sufficient reason, in sufficient detail for others to understand, why it is not considered appropriate to implement any one …
Gov response: The Government understands that the delay on the part of successive governments to take heed of the need for a public inquiry to be held into this matter has led to a fundamental loss of …
Accepted
IBI-11d — Ministerial Reasons for Disagreement
Recommendation: If the minister disagrees with the recommendation, they must set out in detail and publish reasons for this disagreement which are sufficient to satisfy PACAC that the matter has been carefully and properly considered.
Gov response: UK Government It is clear that blood products and blood were contaminated, and despite a wealth of evidence, no action was taken to spell out the risks, and insufficient precautions were taken. It is also …
Accepted in Part
IBI-11b — Parliamentary Referral to PACAC
Recommendation: If there is sufficient support from within Parliament for there to be an inquiry, the question whether there should be one should be referred to the Public Administration and Constitutional Affairs Committee (PACAC) for it to consider the question.
Gov response: UK Government It is clear that blood products and blood were contaminated, and despite a wealth of evidence, no action was taken to spell out the risks, and insufficient precautions were taken. It is also …
Accepted in Part
FENN-140 — Railway Inspectorate to review fire precaution enforcement role
Recommendation: The Railway Inspectorate shall review its role in enforcing fire precautions under health and safety legislation in the light of this Investigation.
Unknown
FENN-131 — Railway Inspectorate to review LU safety management and enlist external advice.
Recommendation: The Railway Inspectorate shall keep the management of safety by London Underground under review. It must enlist outside advice.
Unknown
FENN-129 — Bring Railway Inspectorate to full establishment to fulfil safety responsibilities.
Recommendation: The Railway Inspectorate must be brought up to establishment to carry out its responsibilities under section 3 of the Health and Safety at Work etc. Act 1974.
Unknown
FENN-79 — Establish system for auditing London Underground operational safety with Board reports
Recommendation: London Regional Transport shall establish a system whereby the safety of operation of London Underground can be the subject of audit. The Board of London Regional Transport shall receive reports on such audit.
Unknown
FENN-56 — Chief Safety Inspector to review, identify hazards, recommend policies, and audit safety
Recommendation: The Chief Safety Inspector shall review existing safety arrangements, identify hazards, recommend policies, objectives and systems to meet those hazards, and thereafter audit the effectiveness of the system. He should have direct access to the Chief Executive of London Underground …
Unknown
CR18 — MAIB publication of implementation measures
Recommendation: The Marine Accident Investigation Branch should make publicly available on its website, as soon as possible after they are received, the details of implementation measures taken by those to whom a recommendation is addressed, or an explanation for not taking …
Response Pending
CR12 — Independent external oversight body
Recommendation: An independent external body should be given responsibility for the regular assessment of the effectiveness and efficiency of HM Coastguard. Consideration should be given to extending the remit of His Majesty's Inspectorate of Constabulary and Fire and Rescue Services as …
Response Pending
CR11 — Coastguard role in legislation
Recommendation: The role and functions of HM Coastguard should be set out in up-to-date legislation.
Response Pending
P2-16 — Trust boards assure recommendation implementation
Recommendation: Trust boards should assure themselves that the recommendations in this Report have been implemented.
Gov response: The Government has agreed to accept in principle this recommendation subject to further work to determine its full impact.
Accepted in Part
P1-13 — Board review governance - assurance not reassurance
Recommendation: We have illustrated throughout this Report how Maidstone and Tunbridge Wells NHS Trust relied on reassurance rather than assurance in monitoring its processes. The Board must review its governance structures and function in light of this.
Gov response: Implemented. The Trust Board has reviewed its governance structures to ensure proper assurance mechanisms are in place rather than relying on reassurance. (Source: Trust assurance statement, February 2024; confirmed in Written Ministerial Statement HCWS132, 15 …
Accepted
ETI-24 — Duty of Disclosure Legislation
Recommendation: Scottish Ministers should consider the need for legislation to impose a similar duty of disclosure to that owed by policyholders to their insurers upon a company, its directors, employees or consultants and upon a local authority and its officials towards …
Gov response: The Scottish Government stated it is 'giving careful consideration' to recommendations about provisions for misleading evidence. Source: Transport Secretary Statement, 2 November 2023.
Response Unclear
ETI-23 — Criminal Sanctions for Misleading Information
Recommendation: In addition to civil liability from any sanction introduced in accordance with Recommendation 22, Scottish Ministers should consider whether there is need for a statutory criminal offence involving strict liability once it is established that information or reports were misleading …
Gov response: The Scottish Government stated it is 'giving careful consideration' to recommendations about civil damages provisions and criminal statutory offences for misleading evidence. The Government noted that existing remedies may already exist under delictual liability and …
Response Unclear
ETI-22 — Civil Sanctions for Misleading Reports
Recommendation: Where a company, including an ALEO, knowingly submits a report or other information to local authority officials that is misleading by reason of the inclusion of false statements or the omission of relevant facts, or where such officials knowingly submit …
Gov response: The Scottish Government stated it is 'giving careful consideration' to recommendations about civil damages provisions and criminal statutory offences for misleading evidence. The Government noted that existing remedies may already exist under delictual liability and …
Response Unclear
ETI-21 — Duty of Officials to Councillors
Recommendation: Local authority officials should be mindful at all times of the distinction in roles between them and councillors, who are solely responsible for strategic decisions, and of their duty to provide accurate reports to councillors to enable them to take …
Gov response: Council Leader Cammy Day stated: 'We know that serious mistakes were made in the construction of the original tram line.' The Council broadly agrees with Lord Hardie's recommendations but notes improvements were already implemented for …
Accepted
Prevention of Future Deaths reports(19)
Kuldip Singh Dhillon
Concerns: Widespread common practice of unrestrained palletised loads on vehicles poses significant safety risks, compounded by insufficient enforcement and auditing of transport regulations by the Department of Transport.
Overdue
Michael Joseph Hirrell
Concerns: Npower representatives did not recognise the deceased as a vulnerable person despite visible signs; personnel felt unable to halt disconnection; and Ofgem was not informed of the death until the coroner's office notified them.
Response (OFGEM): OFGEM will monitor suppliers' performance regarding non-domestic disconnections and work with the coroner on reviewing the Safety Net provisions, considering how to promote them to non-domestic suppliers. They also provided …
Response: Energy UK revised the Energy UK Safety Net to clarify protections for vulnerable domestic consumers using a shared non-domestic supply, publishing the updated version on their website. Signatories aim to …
Response (NPOWER): Npower has briefed affected teams on process changes, organized face-to-face training with annual refresher, and introduced a trial period ceasing disconnection of shared commercial and domestic supplies during winter months. …
Responded
Dean Elie
Concerns: The report highlights a need for consideration of further legislation to address a critical point, indicating a gap in existing legal frameworks relevant to preventing future deaths.
Response (Department of Health): The Department of Health acknowledges the concerns about ensuring patients with capacity attend medication reviews, but states there are no plans to extend mental health legislation and refers to the …
Responded
Michael Hoolickin
Concerns: The coroner is reporting to prevent future serious further offence reviews following a death.
Response (the National Police Chiefs Council): The NPCC acknowledges the concerns and explains its role in encouraging collaboration between forces, stating that it will share the report and IOM guidance with chief constables across the country, …
Response (HM Prison and Probation Service): The Probation Service acknowledges the need for learning and improvement. The Greater Manchester IOM Framework is currently subject to review and your concerns will be considered as part of this …
Response (Greater Manchester Police): Response contains no text.
Response (Lancashire Constabulary.): Response contains no text.
Responded
Thelma Joyce
Concerns: The report provided no specific details regarding the matters of concern, indicating a boilerplate introduction without further content.
Response (NHS England): NHS England is reviewing the evidence for DPD testing, with a decision expected by April 2020 on whether to routinely commission it. Steps have been taken to ensure a supply …
Responded
Oliver Weston
Concerns: An OFSTED inspection of a children's home was deficient, failing to consider relevant safeguarding information and misinterpreting evidence. Lack of guidance for publishing reports in "exceptional circumstances" led to arbitrary decisions.
Overdue
Oli Hoque
Concerns: The MHRA's inability to compel timely clinical data hinders robust safety investigations into potential vaccine adverse events, impacting public interest in drug safety.
Response (Department of Health and Social Care): The MHRA has worked with the NHS to enable interoperability and connectivity of reporting systems, such as the new Learning from Patient Safety Events System (LPSE) to allow automatic electronic …
Responded
Charles Stringer
Concerns: The council demonstrated a lack of reflection and action on pothole management, with insufficient information for inspectors, mechanistic risk assessments, poor communication, and slow repairs.
Response (Surrey County Council): Surrey County Council has reinforced the process for Surrey Police and the Surrey Contact Centre to notify the Highways Service immediately in the event of serious injuries or deaths related …
Responded
Garry Mills
Concerns: The £250 per week allowance for living expenses in Proceeds of Crime Act Restraint Orders has not been reviewed since 2009, making it insufficient. Varying this sum is difficult as legal aid is rarely available and assets cannot fund representation.
Pending
Gareth Willington
Concerns: The lack of mandatory personal flotation device wearing on fishing vessel decks at sea unnecessarily increases the risk of death.
Response (Maritime and Coastguard Agency): The Maritime and Coastguard Agency (MCA) is reviewing its policies regarding personal flotation devices (PFDs) on fishing vessels as a high priority, considering additional steps including new legislation. This work …
Responded
Daniel Willington
Concerns: The lack of mandatory personal flotation device wearing on fishing vessel decks at sea unnecessarily increases the risk of death.
Response (Maritime and Coastguard Agency): The Maritime and Coastguard Agency is reviewing its policies on mandatory personal flotation devices (PFDs) on fishing vessels and considering new legislation. An update will be provided in early 2017 …
Responded
Kathleen Holme
Concerns: The automatic air freshener lacked prominent warnings about fire risks near naked flames, with critical safety information being too small on packaging and absent from the device itself.
Response (SC Johnson): SC Johnson states that their Glade Automatic Air Fresheners meet or exceed current regulatory requirements regarding labeling and classification, and therefore no action needs to be taken. They will keep …
Responded
Tahnie Martin
Concerns: Past building inspections failed to identify unsafe roof structures or document access issues, leading to unmaintained hazards and a risk of future incidents.
Response (Tahnie martin): RICS Regulation is currently reviewing its 'Building Surveys and Technical Due Diligence of Commercial Property' Guidance Note, with revisions due for completion in February 2018, and will consider the coroner's …
Overdue
Stephen Buck
Concerns: The common practice of operatives working in close proximity to reversing trucks for ticketing spoil removal increases safety risks, suggesting a need for technological solutions.
Response (Stephen Buck): • The respondent stated that managing workplace transport risks has been a high priority for the WISH Forum since 2001. • The respondent noted that guidance document "Waste 09 – …
Responded
Garry Mills
Concerns: The coroner raises concerns that the £250 per week allowance for reasonable living expenses under Proceeds of Crime Act Restraint Orders, which has not been reviewed since 2009, is insufficient given the increased cost of living, especially for those with dependents.
Overdue
Susan Toft
Concerns: The detachment of a wheelchair seat cushion after only 9 months raised concerns about the robustness of the attachment method, and a lack of assessment of the vehicle restraint system's fit contributed to the deceased being thrown into the footwell during transport.
Overdue
Catherine Oliver
Concerns: Prolonged storage of household items in the main living area created a hazard for an elderly tenant, and there were no clear policies or time limits governing such storage or mitigating steps.
Overdue
Susan Whittles
Concerns: Nationals of non-designated countries who fail a GB driving test can continue to drive in the UK for up to 12 months on their foreign licence without supervision, despite not meeting the DVSA's safety standards.
Responded
Laura Newlands
Concerns: Incomplete safety plans, missed professional meetings, and an unreviewed case closure by Children's Social Services left a vulnerable young person without adequate support.
Pending
Select committee recommendations(4331)— showing 50 strongest matches
#24 —
Recommendation: We are disappointed by the limited progress the Government has made against several of the Committee’s previous recommendations. We ask that the Government, in further discussions with the EU, re- double its efforts to secure meaningful improvements for the UK. …
Response Pending
#7 —
Recommendation: Given the passage of time since the judgment in the SW case, we recommend that both Houses should approve the draft remedial order. (Recommendation, Paragraph 57)
Response Pending
#6 —
Recommendation: Although the draft remedial order is narrowly drafted, it would remove the specific incompatibility identified in the SW case. (Conclusion, Paragraph 56)
Response Pending
#2 —
Recommendation: The committee accepts the government’s view that there is a “compelling reason” to make a remedial order. (Conclusion, Paragraph 38)
Response Pending
#1 —
Recommendation: We remind the department that Parliament expects the government to respond to the report of a committee within two months. If the department is not able to provide a response within two months, it must write to the committee to …
Response Pending
#15 —
Recommendation: The Government should use the opportunity provided by the forthcoming primary legislation to finally resolve all the outstanding issues in the McKerr group of cases. (Recommendation, Paragraph 139) 45
Response Pending
#14 —
Recommendation: Over twenty years on from some of the judgments, it is deeply regrettable that the full implementation of the judgments in the McKerr group of cases has still not taken place. The repeal and replacement of the Legacy Act is …
Response Pending
#13 —
Recommendation: It is of course open to either or both Houses of Parliament to refuse to approve the draft remedial order. However, we do not think there are any legal or constitutional reasons why the Government should not proceed by way …
Response Pending
#12 —
Recommendation: We recommend that the Government is clearer about its timetable for consultation and bringing forward primary legislation to resolve the remaining matters arising from the Re Dillon case and fulfilling its other pledges on Northern Ireland Legacy, including the restarting …
Response Pending
#11 —
Recommendation: Victims, their families, and all the communities affected by the Troubles deserve greater clarity about the timetable of the Government’s plans to finally address Legacy issues. We agree that the Government is right to consult with the affected parties. However, …
Response Pending
#9 —
Recommendation: We note that the Government is not seeking to rectify all of the declarations of incompatibility issued by the Court of Appeal in Re Dillon, due in large part to its pending Supreme Court appeal. We are broadly satisfied that …
Response Pending
#7 —
Recommendation: The Government should clarify why it has chosen not to address the incompatibility of section 45 via the Proposed Order and whether the declaration of incompatibility in relation to that section is subject to appeal 43 to the Supreme Court. …
Response Pending
#6 —
Recommendation: We are unclear why the declaration of incompatibility in relation to section 45 is not addressed by the Proposed Order. (Conclusion, Paragraph 102)
Response Pending
#3 —
Recommendation: We recommend that the Government sets out its ‘compelling reasons’ for proceeding by way of remedial order in greater detail when it lays its further draft order. (Recommendation, Paragraph 87)
Response Pending
#1 —
Recommendation: The Government should amend the Proposed Order so that, when laid in draft, it cites in the preamble which one of the conditions in section 10(1) (a) HRA is met in respect of the declaration of incompatibility made by the …
Response Pending
#17 —
Recommendation: The Government should undertake every effort to prosecute British individuals held in camps in NES where there is evidence that they were involved in Daesh crimes. (Recommendation, Paragraph 98) 34
Gov response: 25. The responsibility for detention and camp facilities in North-East Syria and the welfare, detention, transfer or prosecution of detainees is ultimately a matter for authorities under whose jurisdiction the individuals are detained. The committee …
Not Accepted
#12 —
Recommendation: The Government must provide greater transparency as to the use of deprivation of citizenship powers, including by providing regularly updated data to the public. The Chief Inspector of Borders and Immigration, or the Independent Reviewer of Terrorism Legislation if his …
Gov response: 20. There is sufficient oversight and transparency of the use of the deprivation power. The Government publishes data in relation to deprivation of British citizenship on conducive grounds (section 40(2) of the BNA 1981) in …
Accepted
#11 —
Recommendation: The UK uses deprivation of citizenship orders more than almost any country in the world. At the same time that it is important for the Government to be able to take steps such as citizenship stripping in the interests of …
Gov response: 20. There is sufficient oversight and transparency of the use of the deprivation power. The Government publishes data in relation to deprivation of British citizenship on conducive grounds (section 40(2) of the BNA 1981) in …
Accepted
#10 —
Recommendation: We urge the Government to use its influence to ensure that such valuable evidence is not lost and that it is kept safe from both state and non- state actors who could put the lives of survivors at risk. The …
Gov response: 10. The Government does not accept the Committee’s assessment that there is a lack of cooperation between UK investigative and prosecuting bodies, such as the War Crimes Unit of the Metropolitan Police, and the Crown …
Not Accepted
#6 —
Recommendation: The Government should amend the International Criminal Court Act 2001 to remove the requirements of UK nationality and residency. The relevant guidelines should also be amended to ensure that presence in the UK is not 32 a prerequisite to initiating …
Gov response: 8. The UK’s policy on Universal Jurisdiction is based on the principle that investigations and prosecutions should take place close to where crimes occur, allowing for better access to robust evidence and witnesses. The UK …
Not Accepted
#5 —
Recommendation: The UK legal framework applicable to international crimes is inconsistent. Whilst it is possible to prosecute individuals for torture and grave breaches of the Geneva Conventions committed abroad, it is not possible to prosecute individuals for genocide, crimes against humanity, …
Gov response: 5. Agree. The UK Government supports accountability in appropriate jurisdiction in our national laws and upholding our international obligations under the Geneva Conventions. This includes UK court jurisdiction under the International Criminal Court Act (ICCA) …
Under Consideration
#4 —
Recommendation: Where the UK has jurisdiction over international crimes, the UK should seek to investigate and prosecute such crimes. (Recommendation, Paragraph 44)
Gov response: 5. Agree. The UK Government supports accountability in appropriate jurisdiction in our national laws and upholding our international obligations under the Geneva Conventions. This includes UK court jurisdiction under the International Criminal Court Act (ICCA) …
Under Consideration
#3 —
Recommendation: The Government has told us that the most appropriate forums for prosecuting individuals are the jurisdictions where the crimes were committed. Given the concerns with regard to fair trial rights, capacity, and resources, we must not rely on other countries …
Gov response: 5. Agree. The UK Government supports accountability in appropriate jurisdiction in our national laws and upholding our international obligations under the Geneva Conventions. This includes UK court jurisdiction under the International Criminal Court Act (ICCA) …
Accepted
#2 —
Recommendation: Terrorism charges do not capture the nature and scale of crimes committed against victims. Where there is sufficient evidence to provide a realistic prospect of conviction for international crimes, individuals should be prosecuted for such crimes. (Recommendation, Paragraph 37)
Gov response: 1. Agree. The UK approach to holding perpetrators of serious crimes accountable is to pursue justice wherever possible and in conformity with the rule of law. Perpetrators of international crimes must similarly face justice, in …
Accepted
#1 —
Recommendation: We welcome the Government’s commitment to achieve justice for survivors of Daesh crimes. However, not a single Daesh fighter has been successfully prosecuted in the UK for committing international crimes, such as genocide. (Conclusion, Paragraph 36)
Gov response: 1. Agree. The UK approach to holding perpetrators of serious crimes accountable is to pursue justice wherever possible and in conformity with the rule of law. Perpetrators of international crimes must similarly face justice, in …
Accepted
#25 —
Recommendation: The Mental Health Bill should be amended to ensure that the Human Rights Act, and the protection it provides, applies whenever people receive publicly funded mental health treatment or after–care, or are deprived of their liberty on mental health grounds. …
Gov response: We agree that this should be remedied and committed in the previous house to continue work on this issue. The Government tabled an amendment at Commons Committee, which seeks to address issues with the variations …
Partially Accepted
#24 —
Recommendation: The Human Rights Act provides legal protection against, and redress for, human rights violations in the UK. Recent case law has highlighted a gap in that human rights protection for mental health patients in state commissioned but privately provided care. …
Gov response: We agree that this should be remedied and committed in the previous house to continue work on this issue. The Government tabled an amendment at Commons Committee, which seeks to address issues with the variations …
Accepted
#7 —
Recommendation: We therefore welcome the Government’s commitment to provide a Written Ministerial Statement to both Houses of Parliament on an annual basis, updating on progress on implementation. (Conclusion, Paragraph 60)
Gov response: Both the Mental Health Act and Mental Capacity Act provide appropriate procedural safeguards to ensure that the individuals Article 5 human right to liberty and security is protected during their detention. The nature of the …
Accepted
#20 —
Recommendation: Given that the threshold for imposing interim SCPOs is substantially lower than for full SCPOs, there is a risk that they could be imposed in circumstances that do not justify a full SCPO. (Conclusion, Paragraph 166) To ensure respect for …
Gov response: With regard to Interim SCPOs (ISCPOs), the Bill provides that the High Court may impose an ISCPO where it considers it “just to do so.” This standard enables the court to act swiftly in circumstances …
Not Accepted
#16 —
Recommendation: The Government has provided for the retrospective validation of fees charged without any statutory basis. We ask the Government to clarify its justification for the retrospective validation of these fees. (Conclusion, Paragraph 141) 63 Conditions on leave and bail
Gov response: The Government maintains its position that the legislation is justified and proportionate. Article 1 of Protocol 1 to the European Convention on Human Rights protects the right to the peaceful enjoyment of possessions. The Government …
Under Consideration
#12 —
Recommendation: We agree with our predecessor Committee that section 29 IMA, which broadens the public order disqualification in section 63 of the Nationality and Borders Act, is not compatible with the UK’s obligations under ECAT and Article 4 of the ECHR. …
Gov response: As noted above, the Government is committed to ensuring an effective immigration and asylum system and has retained certain measures of the IMA 2023 where they have been assessed as beneficial to that aim. The …
Not Accepted
#3 —
Recommendation: In relation to clauses 13 and 14: a. The Government should give consideration to amending the scope of the offences to ensure that they only apply to persons involved in the smuggling of persons for direct or indirect financial or …
Gov response: Introducing a requirement for financial or material gain would severely undermine the purpose of the new offences. These clauses are specifically drafted to enable early disruption of criminal enterprises, often before any financial benefit can …
Not Accepted
#2 —
Recommendation: We support the Government’s intention to disrupt and deter organised immigration crime and to safeguard life. However, we are concerned that the precursor offences, as currently drafted, create uncertainty, extend beyond the Government’s stated legitimate aim, and risk inadvertently criminalising …
Gov response: We would start by reaffirming the intention of these new offences to enable earlier, faster disruption of organised immigration crime. This criminality puts vulnerable people, the very groups to which the report refers, at risk …
Under Consideration
#166 —
Recommendation: conclusion Given that the threshold for imposing interim SCPOs is substantially lower than for full SCPOs, there is a risk that they could be imposed in circumstances that do not justify a full SCPO. recommendation To ensure respect for Convention …
Gov response: With regard to Interim SCPOs (ISCPOs), the Bill provides that the High Court may impose an ISCPO where it considers it “just to do so.” This standard enables the court to act swiftly in circumstances …
Not Accepted
#148 —
Recommendation: We note the Minister’s comments that these powers are intended to be used in cases involving, amongst other things, serious international crimes. Where there is sufficient evidence that persons have been involved in serious international crimes such as genocide, such …
Gov response: The Home Office will always seek to deport or remove those foreign nationals who pose a threat to the UK or whose behaviour is such that they do not qualify for international protection. Where the …
Under Consideration
#147 —
Recommendation: Following an analysis of clause 43, the House of Lords Constitution Committee, in its report on the Bill, concluded: “[w]e draw the attention of the House to the broad and subjective power in clause 43. We recommend narrowing the power …
Gov response: The Home Office will always seek to deport or remove those foreign nationals who pose a threat to the UK or whose behaviour is such that they do not qualify for international protection. Where the …
Accepted
#146 —
Recommendation: Amnesty describes this as an “extraordinary overreach of power”.190 Public Law Project notes that these restrictions are akin to those imposed on national security grounds (Terrorism Prevention and Investigation Measures), and that the same types of restrictions would be used …
Gov response: The Home Office will always seek to deport or remove those foreign nationals who pose a threat to the UK or whose behaviour is such that they do not qualify for international protection. Where the …
Under Consideration
#145 —
Recommendation: The Minister for Border Security and Asylum, Dame Angela Eagle MP, said during the Bill’s passage through the House of Commons that: “The powers will be used only in cases involving conduct such as war crimes, crimes against humanity, extremism …
Gov response: The Home Office will always seek to deport or remove those foreign nationals who pose a threat to the UK or whose behaviour is such that they do not qualify for international protection. Where the …
Under Consideration
#144 —
Recommendation: The safeguards are limited to a prohibition that these powers cannot be used in relation to a British citizen or settled person. Other than this, they can be used by immigration officers with no threshold and no time limit. The …
Gov response: The Home Office will always seek to deport or remove those foreign nationals who pose a threat to the UK or whose behaviour is such that they do not qualify for international protection. Where the …
Accepted
#141 —
Recommendation: conclusion The Government has provided for the retrospective validation of fees charged without any statutory basis. We ask the Government to clarify its justification for the retrospective validation of these fees. 181 Ipswich Town v Suffolk Chief Constable [2017] EWHC …
Gov response: The Government maintains its position that the legislation is justified and proportionate. Article 1 of Protocol 1 to the European Convention on Human Rights protects the right to the peaceful enjoyment of possessions. The Government …
Accepted
#140 —
Recommendation: The Government maintains that in any event it is justified for legislation to take away these claims, because it is fair and in the public interest that service users should pay a reasonable fee for the service, and it is …
Gov response: The Government maintains its position that the legislation is justified and proportionate. Article 1 of Protocol 1 to the European Convention on Human Rights protects the right to the peaceful enjoyment of possessions. The Government …
Not Accepted
#139 —
Recommendation: The ECHR memorandum suggests that a claim to recover fees would not meet this test, because its legal basis would be too uncertain.179 The Government argues that the relevant case law180 only covers claims wrongly levied by the State, and …
Gov response: The Government maintains its position that the legislation is justified and proportionate. Article 1 of Protocol 1 to the European Convention on Human Rights protects the right to the peaceful enjoyment of possessions. The Government …
Under Consideration
#138 —
Recommendation: There may be a breach of Article 1 of Protocol 1 if legislation deprives potential claimants of the value of their claim. To constitute a property right protected by the ECHR, the claim must have a sufficient basis in national …
Gov response: The Government maintains its position that the legislation is justified and proportionate. Article 1 of Protocol 1 to the European Convention on Human Rights protects the right to the peaceful enjoyment of possessions. The Government …
Under Consideration
#137 —
Recommendation: Clause 57 of the Bill also has retrospective effect. It “establishes retrospective power for the charging of fees for services related to the comparability, recognition or assessment of qualifications obtained outside and within the United Kingdom”.176 Such fees have been …
Gov response: The Government maintains its position that the legislation is justified and proportionate. Article 1 of Protocol 1 to the European Convention on Human Rights protects the right to the peaceful enjoyment of possessions. The Government …
Under Consideration
#131 —
Recommendation: We note that the House of Lords Constitution Committee has frequently raised concerns about retrospective provisions, arguing that retrospective legislation “is unacceptable other than in very exceptional circumstances” and that, when used, “measures with retrospective effect must have the strongest …
Gov response: Clause 41 of the Bill clarifies the existing statutory powers of detention where the Home Office is considering whether deportation is conducive to the public good and consequential amendments to existing powers to take biometrics …
Under Consideration
#123 —
Recommendation: recommendation We share the concerns of our predecessor Committee that, whilst the states listed may be considered safe in general, this does not guarantee the safety of all individuals from these states, especially those who are members of particular social …
Gov response: As noted in the report, section 59 of the IMA 2023 has not yet been fully commenced. If commenced, it would broaden the application of the existing inadmissibility provisions at section 80A of the Nationality, …
Not Accepted
#122 —
Recommendation: In its observations on the Bill, the UNHCR states: “while designation of safe countries may be used as a procedural tool to prioritise or accelerate the examination of applications in carefully circumscribed situations, it does not displace the requirement for …
Gov response: As noted in the report, section 59 of the IMA 2023 has not yet been fully commenced. If commenced, it would broaden the application of the existing inadmissibility provisions at section 80A of the Nationality, …
Not Accepted
#121 —
Recommendation: In relation to India, Rainbow Migration shared two examples of clients who have been granted asylum in the UK: a. “A trans woman from India came out to her parents at age fourteen. They reacted very negatively, locking her in …
Gov response: As noted in the report, section 59 of the IMA 2023 has not yet been fully commenced. If commenced, it would broaden the application of the existing inadmissibility provisions at section 80A of the Nationality, …
Under Consideration
#120 —
Recommendation: In relation to Georgia, the Refugee Council notes that “in December 2024 the current Government sanctioned five Georgian officials for serious human rights violations. This included the Minister for Interior and the Director of the Tbilisi Police Department. The press …
Gov response: As noted in the report, section 59 of the IMA 2023 has not yet been fully commenced. If commenced, it would broaden the application of the existing inadmissibility provisions at section 80A of the Nationality, …
Not Accepted
#119 —
Recommendation: Section 59 includes a Henry VIII clause that permits the Secretary of State to add to the list of safe countries by regulations. This power is in force and has already been used to add Georgia and India to the …
Gov response: As noted in the report, section 59 of the IMA 2023 has not yet been fully commenced. If commenced, it would broaden the application of the existing inadmissibility provisions at section 80A of the Nationality, …
Accepted
CQC inspection actions(11)
Winterton House
There must be displayed at each premises from which the service provider provides a regulated activities at least one sign showing the most recent rating by the Commission that relates to the service providers performance at those premises.
Must Do
PHOENIX HEALTH KARE
The provider refers to current CQC guidance about meeting their reporting responsibilities.
Should Do
New Dawn Healthcare - Unit 18 Blackheath Business Centre
The provider failed did not inform the CQC that they had moved offices and were operating from an unregistered location.
Must Do
St Clare's Hospice
The provider should clearly identify timely actions and clear lines of accountability, following clinical governance meetings.
Should Do
St Clare's Hospice
The provider should discuss all clinical risks with trustees to demonstrate sufficient scrutiny is applied to all concerns.
Should Do
Southwinds
The provider must display their rating on their web site.
Must Do
Chiltern View
The provider failed to comply with imposed conditions to seek written approval before admitting people to the service
Must Do
Auckland House
The failure to notify the Care Quality Commission of significant events was a breach of Regulation 18 of the Care Quality Commission (Registration) Regulations 2009.
Must Do
Auckland House
The failure to notify the Care Quality Commission of significant events was a breach of Regulation 18 of the Care Quality Commission (Registration) Regulations 2009.
Must Do
Shining Star Home Care Limited
There is a requirement on provider's to complete the Provider Information Return (PIR) when requested to do so. The PIR request was sent to the provider on 20 April 2022. No completed PIR was returned to the Care Quality Commission.
Should Do
Nurses Friend
The provider was not always clear on regulatory requirements. They had not always ensured records relating to the legal entity of the provider were clear, or that they understood the appropriate use of a satellite office. [A satellite office is …
Should Do
HMICFRS recommendations(7)
FRS 2023-25 CoC Recommendations: Shropshire Fire and Rescue Service
Cause of concern: The service doesn’t have adequate processes, controls or internal governance arrangements in place to manage strategic risks, performance and improvement plans. Recommendation: The service should develop an action plan to make sure all processes in place to …
Recommendation
FRS 2023-25 CoC Recommendations: Buckinghamshire Fire and Rescue Service
Cause of concern: The service hasn’t done enough since our last inspection to address its areas for improvement and provide clear direction to make sure that its teams can prioritise work according to risk. Recommendation: Within 28 days, the service …
Recommendation
State of Fire and Rescue: National Recommendations
By 1 March 2025, the Home Secretary should introduce amendments to Parliament concerning the inspectors of fire and rescue that: (a) place a requirement on fire and rescue authorities to publish comments, within 56 days, in response to HMICFRS inspection …
Recommendation
Report on the Suzy Lamplugh Trust's super-complaint: The police response to stalking
By 27 June 2025 (nine months from publication), the NPCC should share a report summarising the progress forces have made against their action plans.
Recommendation
Report on the Suzy Lamplugh Trust's super-complaint: The police response to stalking
By 30 March 2025 (six months from publication), chief constables and police and crime commissioners should publish an action plan on their force website setting out the steps they are taking in response to the recommendations.
Recommendation
Report on the Suzy Lamplugh Trust's super-complaint: The police response to stalking
By 22 November 2024 (56 days from publication), chief constables and police and crime commissioners should write to HMICFRS, the IOPC and the College of Policing setting out their response to the recommendations.
Recommendation
Police perpetrated domestic abuse: Report on the Centre for Women's Justice super-complaint
Advise the College of Policing, IOPC and HMICFRS within 56 days of the date of publication of this report whether they accept the recommendations made to them. Chief constables should direct their responses to the NPCC and PCCs should direct …
Recommendation
ICIBI immigration recommendations(18)
An inspection of Border Force operations at south coast seaports
Set specific deadlines for the implementation of recommendations made by the Inspectorate (and by the Border Force Operational Assurance Directorate) and put appropriate measures in place to ensure that these …
An inspection of the Home Office’s Afghan resettlement schemes (October 2022 – …
The Home Office should establish a consistent assurance regime with a focus on decision quality.
An inspection of Border Force practice and procedures in relation to firearms …
Review existing risk management practice to ensure a consistent national standard is maintained for the production, review, oversight and audit of risk assessments, risk registers and safe systems of work.
An inspection of Border Force practice and procedures in relation to firearms …
Appoint a Border Force Senior Responsible Owner to provide clear strategic direction and ownership of firearms related activity.
An inspection of contingency asylum accommodation November 2023 – June 2024
Overhaul contract compliance and assurance checks by revisiting the relevant recommendations from ICIBI’s 2018 and 2021 inspections of asylum accommodation and, in light of these: a) review the department’s approach …
An inspection of contingency asylum accommodation November 2023 – June 2024
Strengthen governance arrangements for the management of asylum accommodation, including proposed and existing large and medium contingency accommodation sites, by ensuring that: a) lines of reporting and accountability are clearly …
An inspection of the Border Force operation to deter and detect clandestine …
Designate a Home Office-wide ‘owner’ for clandestine entry, with overall responsibility for the efficiency and effectiveness of the Migration and Border System’s efforts to deter, detect, and manage clandestine entry …
Inspection report on country of origin information, July 2016
3. Ensure that full account is taken of the review by UNHCR of US State Department (USSD) reports issued under the current administration when deciding what reliance to place on …
Inspection report on country of origin information, July 2016
2. Indicate within future COI products where CPIT is aware of and has considered non-English language sources, but has decided that it is unnecessary to have them translated, giving the …
Inspection report on country of origin information, July 2016
Reconsider its response to the May 2016 recommendation from ICIBI that it “should ensure that the Country Policy and Information Team (CPIT) is resourced to fund the translation into English …
Inspection report on country of origin information, July 2017
3. Ensure that full account is taken of the review by UNHCR of US State Department (USSD) reports issued under the current administration when deciding what reliance to place on …
Inspection report on country of origin information, July 2017
2. Indicate within future COI products where CPIT is aware of and has considered non-English language sources, but has decided that it is unnecessary to have them translated, giving the …
Inspection report on country of origin information, July 2017
Reconsider its response to the May 2016 recommendation from ICIBI that it “should ensure that the Country Policy and Information Team (CPIT) is resourced to fund the translation into English …
An inspection of Border Force insider threat (January – March 2023)
Conduct a review of the effectiveness of the Joint Anti-Corruption Intelligence Team and map its outcomes, using data to support decisions and recommendations, to ensure the team is adding value …
A re-inspection of Border Force’s management of Project KRAKEN at small seaports …
The Home Office should develop and finance its own social media campaign to continually raise awareness of Project Kraken.
A re-inspection of Border Force’s management of Project KRAKEN at small seaports …
The Home Office should develop a mechanism to track the outcomes of intelligence generated through Project Kraken and use the information to assess the effectiveness of the project and promote …
Inspection report of family reunion applications, September 2016
Home Office response to the recommendations The Home Office accepts or partially accepts all recommendations.
Inspection report on an interim re-inspection of family reunion, July 2017
Review progress on recommendations two to four from ICIBI’s 2019 inspection of family reunion applications (in the context of the new Croydon team), with a view to implementing them as …
PPO death in custody recommendations(5)
The Prison Group Director for Bedford, Cambridgeshire and Norfolk
The Prison Group Director for Bedford, Cambridgeshire and Norfolk should ensure that prisons fully cooperate with PPO requests for information and understand that the PPO should have unfettered access to any information relevant to their investigations.
The Governor of HMP Nottingham
The Governor should ensure that staff respond to requests for information from the PPO in a timely and sufficiently detailed and robust manner.
The Governor of HMP Wandsworth
The Governor should ensure that, as set out in PSI 58/2010, staff provide all relevant material to the Ombudsman.
The Governor
The Governor should ensure that staff provide all relevant information requested by the Prison and Probation Ombudsman’s office, including a prisoner’s telephone calls, in line with PSI 58/2010.
The Governor
The Governor should ensure that the cost of Mr Warry’s cremation is reimbursed, without further delay.
NAO audit recommendations(209)— showing 50 strongest matches
A planning and spending framework that enables long-term value for money
Parliament expects to be able to hold the government to account for its delivery of value for taxpayers? money. To do so, Parliament needs timely, complete and transparent information on the government?s objectives, business planning, funding allocations, performance against objectives, …
Accepted
A planning and spending framework that enables long-term value for money
Parliament expects to be able to hold the government to account for its delivery of value for taxpayers? money. To do so, Parliament needs timely, complete and transparent information on the government?s objectives, business planning, funding allocations, performance against objectives, …
Accepted
A planning and spending framework that enables long-term value for money
Parliament expects to be able to hold the government to account for its delivery of value for taxpayers? money. To do so, Parliament needs timely, complete and transparent information on the government?s objectives, business planning, funding allocations, performance against objectives, …
The UK border: Implementing an effective trade border
Following the next spending review, the Cabinet Office should re-evaluate the metrics it intends to use to measure the efficiency and effectiveness of the border for users and the government, and commit to public annual reporting against these. This should …
Partially accepted
Cabinet Office functional savings
b) include in its report an explanation of: ? the challenges and limitations of calculating and reporting efficiencies, ? how it intends to use the figures produced by functions, ? why the different methodological approaches used are robust enough to …
Accepted
Local authority investment in commercial property
The Department, working with CIPFA as appropriate, should review the prudential framework, its oversight and intervention arrangements, and underpinning data to ensure they remain fit for purpose in the context of an increase in local authority commercial activity. In doing …
Accepted
Local authority investment in commercial property
The Department needs to articulate clearly both the nature and scale of behaviour causing it concern in relation to both borrowing in advance of need and disproportionate borrowing. It should: • monitor trends more actively at sector level to understand …
Accepted
Dangerous cladding: the government’s remediation portfolio
MHCLG should consider whether there is additional information and data that it could publish about the portfolio that would: enhance the level of transparency for Parliament and the public over portfolio performance ? and therefore whether it is achieving value …
Accepted
The UK border: Implementing an effective trade border
Following the next spending review, the Cabinet Office, working with other departments, should confirm the government?s plans for taking forward the different elements of its 2025 UK Border Strategy. It should also clarify the arrangements to be put in place …
Partially accepted
Implementing statutory biodiversity net gain
On determining impact, Defra, working with Natural England, should: publish information annually ? for example, within Defra?s annual progress reports on the Environmental Improvement Plan ? on what statutory BNG has delivered so far towards the stated policy objectives, outcomes …
Accepted
Civil service leadership capability
g. Cabinet Office should develop a plan for external recruitment as part of its work on the new SCS strategy, reflecting assessments of priority areas (for example for particular skills or organisations) and whether the current system is working. It …
Accepted
Civil service leadership capability
f. The Cabinet Office should assess where a system-level view of capabilities and needs would be most valuable. It should develop mechanisms for producing this assessment.
Accepted
Civil service leadership capability
e. The Cabinet Office should develop and communicate a coherent view of expectations. It should explore ways to test whether leaders are clear on what is expected of them.
Accepted
Civil service leadership capability
d. The Cabinet Office should map for all its leadership capability activities the evaluation that it has already undertaken. It should prepare a strategy and plan for evaluation of activities and outcomes where it identifies gaps in coverage.
Accepted
Civil service leadership capability
c. The Cabinet Office should formally analyse the enablers of and barriers to achieving its objectives for leadership capability, to assess the extent of its influence over those factors. It should build from this analysis plans for action to address …
Accepted
Civil service leadership capability
b. The Cabinet Office should work with departments, professions and functions to set out more clearly the specific outcomes that it wants to achieve from leadership capability as a whole system, and criteria for judging success. The Cabinet Office should …
Accepted
Civil service leadership capability
a. The Cabinet Office, working with departments, professions and functions, should set out more clearly who is accountable for different activities that contribute to improved leadership capability.
Accepted
Rail reform: the rail transformation programme
After the current interim work, and when DfT comes to fully resetting rail reform in the future, it should ensure it: ? has secured full commitment across government for its ambitions for rail reform; ? has agreed its scope and …
Accepted
Supporting mobile connectivity
As it develops the wireless infrastructure strategy, DSIT should...learn lessons from its experience on previous digital infrastructure programmes, including the risk that advances in technology coupled with the practical and commercial barriers to deploying infrastructure in remote areas could perpetuate …
Accepted
Supporting mobile connectivity
As it develops the wireless infrastructure strategy, DSIT should...collect the data needed to assess to what extent the market will meet the UK?s future connectivity needs, and the government funding that may be required
Partially accepted
Supporting mobile connectivity
As it develops the wireless infrastructure strategy, DSIT should...determine the combination of enablers that will be required to deliver this connectivity (for example, 4G, wired connectivity, standalone 5G, other new technologies) and where they will need to be deployed to …
Partially accepted
Supporting mobile connectivity
As it develops the wireless infrastructure strategy, DSIT should...set out target dates for taking key decisions about the outcomes it is seeking, the connectivity that will be needed to realise them, and the input DSIT will need from other government …
Partially accepted
Supporting mobile connectivity
DSIT and BDUK should ensure that there is sufficient focus on delivering the 4G performance that consumers and businesses need. They should...assess how any actions they take to address the affordability of the SRN programme affect outcomes for consumers.
Accepted
Supporting mobile connectivity
DSIT and BDUK should ensure that there is sufficient focus on delivering the 4G performance that consumers and businesses need. They should...monitor how consumers and businesses are using 4G in SRN areas to ensure that intended benefits are being realised, …
Accepted
Supporting mobile connectivity
DSIT and BDUK should ensure that there is sufficient focus on delivering the 4G performance that consumers and businesses need. They should...continue to work with Ofcom to improve processes for measuring coverage to ensure that 4G coverage data reliably reflect …
Accepted
Supporting mobile connectivity
DSIT and BDUK should ensure that there is sufficient focus on delivering the 4G performance that consumers and businesses need. They should: carry out a detailed analysis of the outcomes they are seeking to achieve from improving connectivity in remote …
Accepted
Supporting mobile connectivity
DSIT and BDUK should ensure that their arrangements for oversight of MNOs on the SRN programme enable effective decision-making. BDUK should ensure that it receives timely and detailed financial and performance data across the programme to allow it to monitor …
Accepted
Lessons learned: tackling fraud and protecting propriety in government spending during an …
g) We recommend that HM Treasury should strengthen existing guidance to: encourage, where AOs believe it is appropriate to take risks with propriety or proceed with incomplete information or process, but have not sought a ministerial direction, to publish a …
Accepted
Lessons learned: tackling fraud and protecting propriety in government spending during an …
i) Where the initial fraud impact assessment indicates a risk of fraud, we recommend that HM Treasury: require that business cases include a budget and high-level milestones for implementing the fraud risk management cycle. High-level milestones might include, for example, …
Accepted
Lessons learned: tackling fraud and protecting propriety in government spending during an …
f) We recommend that HM Treasury should strengthen existing guidance to: clarify that, where a ministerial direction is used, AOs should still use the AO assessment process to set out how propriety will be managed. Where an AO cannot fully …
Accepted
Lessons learned: tackling fraud and protecting propriety in government spending during an …
s) We recommend that the Cabinet Office and HM Treasury: adopt a presumption of transparency around the recipients of emergency payments to act as a deterrent to their improper use and to aid in reporting of fraud ? this should …
Rejected
Lessons learned: tackling fraud and protecting propriety in government spending during an …
r) We recommend that the Cabinet Office and HM Treasury: seek to automate transparency over spending so publication requires little or no human involvement, building on current plans on contract awards following the Procurement Act 2023.
Accepted
Lessons learned: tackling fraud and protecting propriety in government spending during an …
q) We recommend that the Cabinet Office and HM Treasury: embed into their guidance and training the expectations of how decisions on public spending are to be recorded during an emergency to uphold accountability. Use this to emphasise to staff …
Accepted
Lessons learned: tackling fraud and protecting propriety in government spending during an …
e) We recommend that HM Treasury should strengthen existing guidance to: support AOs to use AO assessments to structure their thinking and record judgements about the balance of priorities with respect to propriety. This should include consideration of the limitations …
Accepted
Non-executive appointments
h.) Publish data on when decisions are made to provide transparency on appointments.
Accepted
Non-executive appointments
g.) Consider how it could develop a risk-based system for appointments and where appropriate, for example, in the case of lower-risk appointments, see if there are new approaches, such as delegated sign-off, it could introduce to reduce the time the …
Accepted
Non-executive appointments
f.) Consider the opportunities afforded by the new system in matching candidates to potential positions. This could include: ? fast-tracking appointable candidates for other roles; ? how it makes the process easier when a re-appointment is the best course of …
Accepted
Non-executive appointments
e Establish new targets for measuring success regarding the diversity of non-executive directors and use the new data system to track and publish progress against these targets.
Accepted
Non-executive appointments
d.) Work with departments and their arm?s-length bodies to improve consistency of approach to appointments across government, through support, guidance and sharing of good practice.
Accepted
Non-executive appointments
c.) Work with departmental appointments teams to: ? understand where there are delays in the system and use this data to streamline the process where possible; and ? improve how organisations identify the skills and diversity they need for a …
Accepted
Non-executive appointments
b.) Use the data from its new tracking system to provide departmental Permanent Secretaries with regular information on: ? how appointments are being logged and maintained in the new data system; ? the progress of appointments within their departments; and …
Accepted
Non-executive appointments
Cabinet Office should: a.) Set out what good looks like for the appointments process, which should include who needs to be involved at each stage, the length of time the process should take and how candidates will be kept informed. …
Accepted
Tax measures to encourage economic growth
HMRC should publicise the areas where it would welcome academic research on tax reliefs.
Accepted
Tax measures to encourage economic growth
HMRC should monitor agent activity to assess the risks for tax reliefs and intervene early where it sees that expected standards of behaviour are not being met
Accepted
Tax measures to encourage economic growth
Where the costs of tax reliefs rise rapidly, and beyond an economically credible scenario, HMRC should, where proportionate, investigate a sample of claims to check whether there is widespread non-compliance. It should put in place a rapid response capability where …
Accepted
Tax measures to encourage economic growth
HMRC should demonstrate that it has applied lessons learned from the problems with the R&D SME relief to other reliefs that could be vulnerable to similar control failures
Accepted
Tax measures to encourage economic growth
HMRC should improve the transparency of relief costs by committing to provide comparisons of forecast and outturn costs compiled on the same basis. This should also inform internal reporting and analysis: ? HMRC should report where tax reliefs greatly exceed …
Accepted
Tax measures to encourage economic growth
HMRC should design proportionate controls and plan interventions at the beginning of a relief?s lifecycle based on risk assessment and learnings from other reliefs to: ? establish appropriate up-front checks on generous reliefs; ? set out plans for evaluations to …
Accepted
Tax measures to encourage economic growth
HM Treasury and HMRC should ensure the annual budget for evaluating tax reliefs is commensurate with the number and complexity of reliefs that need evaluating each year. The departments should ensure evaluations are completed in a timely way and commit …
Partially accepted
Tax measures to encourage economic growth
HM Treasury and HMRC should make a clear articulation of resources required to effectively administer and evaluate tax reliefs in tax information and impact notes. HMRC needs to ensure that teams can access the subject matter expertise needed for complex …
Accepted
PHSO ombudsman recommendations(7)
Discharge from mental health care: making it safe and patient-centred
The Government must show its commitment to transforming and improving mental health care by introducing the Mental Health Bill to Parliament as a priority.
Broken trust: making patient safety more than just a promise
The Government should seek cross-party support for embedding patient safety and the culture and leadership needed to support it as a long-term priority.
Women's State Pension age: our findings on injustice and associated issues
Given what our Principles, DWP's own guidance and HM Treasury's guidance say, Parliament may want to take steps to make sure DWP is held to account to demonstrate continuous improvement in the service it provides.
Women's State Pension age: our findings on injustice and associated issues
We did not find that the sample complainants suffered an unremedied injustice because of maladministration in DWP's communication about the number of National Insurance qualifying years needed for a full State Pension. But it is possible others have lost opportunities …
Women's State Pension age: our findings on injustice and associated issues
Our Principles for Remedy say public bodies should offer remedies, where appropriate, to others who have suffered injustice as a result of the same maladministration. We would have recommended DWP provides a remedy for others who have suffered injustice because …
Women's State Pension age: our findings on injustice and associated issues
We would have recommended DWP acknowledges the maladministration we have found and apologises for the impact it has had on complainants and others similarly affected.
Broken trust: making patient safety more than just a promise
The Department of Health and Social Care should commission an independent review of what an effective set of patient safety oversight bodies would look like. The review must include meaningful engagement with NHS leaders, staff, patients and families.
Victims' Commissioner recommendations(2)
Justice delayed: The impact of the Crown Court backlog on victims, victim …
Recommendation: The Ministry of Justice reinstate the Courts’ Inspectorate. Related document Justice delayed: The impact of the Crown Court backlog on victims, victim services and the criminal justice system
Justice delayed: The impact of the Crown Court backlog on victims, victim …
Recommendation: The Lord Chancellor must require the criminal justice inspectorates to perform a joint inspection every 5 years1 to look at the experiences, needs and rights of victims across the system including consideration of victim demographics, communication, and accessibility. This …
IMB individual recommendations(57)— showing 50 strongest matches
Chelmsford (2024)
In previous years, the Board has highlighted many issues concerning life in HMP Chelmsford and the wider prison system. To our dismay, this has mostly led to the various Ministry of Justice Minsters doing little or nothing to address those concerns. Our voices need not only to be heard but actively listened to.
Ministry of Justice
In Progress
Scotland and Northern Ireland Short-Term Holding Facilities (STHF) (2024)
To ensure transparency and drive improvement, require routine proactive publication of performance metrics such as those provided to HM Inspectorate of Prisons in its January 2024 inspection and the results of internal assurance and contract monitoring activities undertaken by the Home Office.
Other
Wandsworth (2025)
Following the UN, you advised that the Government was redirecting £100m from across the Prison Service, which will be spent over five years to deliver urgent improvements. How much has actually been spent and on what?
Ministry of Justice
In Progress
Swaleside (2021)
The Board has major concerns that it may not be able to carry out its monitoring function satisfactorily with the imposed reduction in rota visits. (see section 8)
HMPPS
Noted
North West and Midlands STHF (2024)
The Board remains very disappointed that our Annual Report of 2022 was never even acknowledged or responded to by the minister. The Board continues to be assured that its work is valuable and appreciated, but this is questionable if our detailed reports are ignored. It is therefore our recommendation that all reports are responded to in good time.
Other
North West and Midlands STHF (2024)
The Home Secretary visited the Liverpool Reporting Centre 8th June 2023 and very disappointedly did not visit the holding room. When this omission was questioned the Board was advised the Home Secretary was ‘very busy’. The Board, whilst appreciating how busy Ministers are, would recommend that whenever Ministerial visits are arranged to any facility in the IDE, a period is …
Other
Low Newton (2024)
For some time now the IMB have not had the opportunity to attend adjudications; how can we work to improve this situation over the next year?
Governor / Director
London STHF (2024)
We have experienced long delays in receiving responses for some rota reports. We would like timely responses so that we can be assured that our concerns are being addressed. At the time of writing, we are waiting for responses on eight reports for the reporting year.
Home Office
Five Wells (2024)
Are there plans to address the Board’s concerns that progress towards making the IMB Secretariat a separate entity to the MoJ has not been given Parliamentary time, and that the current public appointment system does not serve the best interests of recruiting new members?
Other
Partially Accepted
Dartmoor (2024)
When will the IPP Annual Report, due in March 2024, be published?
HMPPS
Implemented
Wandsworth (2025)
There has been no satisfactory answer to any of the questions asked of the Prison Service in our previous annual report. Please could you answer the questions?
HMPPS
Scotland and Northern Ireland short-term holding facilities (STHF) (2025)
How did you investigate the apparent serious governance failures that led Mitie Care and Custody, in May 2024, to issue an instruction mandating the blanket use of handcuffs – a directive it later rescinded?
Home Office
North East Midlands, Yorkshire & Humber STHF (2025)
We call upon the Home Office and the IMB staff team to cooperate in obtaining an independent legal opinion on the records and data that the IMB needs to have unfettered access to in order to fulfil its statutory duties.
Home Office
North East Midlands, Yorkshire & Humber STHF (2025)
We recommend that the matter is investigated urgently by the Home Office. We also request that the IMB be given reasons as to why our concerns have not been responded to.
Home Office
North East Midlands, Yorkshire & Humber STHF (2025)
We have yet to hear of any progress or outcome from the review and recommend that the Home Office provides the IMB with a clear timeline and process for consulting with the IMB on the content and outcome of the review.
Home Office
North East Midlands, Yorkshire & Humber STHF (2025)
In the light of the problems getting responses from the Home Office identified earlier in this report (see above section), we recommend that the protocol between the IMB and the Home Office is revised to incorporate a fixed procedure and timescale for responses to concerns the IMB escalates to the Home Office.
Ministry of Justice
Norwich (2020)
What is the minister's vision for the future of the IMB?
Ministry of Justice
In Progress
Maidstone (2021)
Support the restoration of local governor control of establishments.
Other
Werrington (2022)
How can you guarantee that the IMB, which provides external scrutiny, is able to monitor such crucial processes as rule 49 reviews?
Governor / Director
Ranby (2022)
Could the minister assure the Board that this situation is receiving their urgent attention and that something is being done about it?
Other
In Progress
Kent Coast Short Term Holding Facilities (STHF) (2022)
Request that their constructive engagement with the Board continues and that senior personnel continue to attend the monthly Board meetings. Ensure that the cleaning contract for KIU & Manston marquees have consistent high levels of service.
Other
Kent Coast Short Term Holding Facilities (STHF) (2022)
Request that their constructive engagement with the Board continues and that senior personnel continue to attend the monthly Board meetings. The Board should receive weekly figures from Manston, with length of stay included from all contractors on the site.
Home Office
Portland (2024)
Will the Minister address the serious shortcomings in the management processes in HMPPS, particularly with reference to the poorly planned early release scheme introduced to the service?
Ministry of Justice
Implemented
London STHF (2024)
The Board would like a small group, accompanied by a higher officer, to visit the CWAs, as agreed in writing by BF last year, and now request that this is an unannounced visit rather than one scheduled in advance.
Home Office
Guys Marsh (2024)
HMPPS’s stated priority is ‘to deliver the Government’s vision and investment’3. What is the vision that HMPPS is to deliver?
Ministry of Justice
Noted
Downview (2024)
What additional external checks are carried out by HMPPS to ensure the accuracy of data reported by the prison?
HMPPS
North East Midlands, Yorkshire & Humber STHF (2025)
The IMB should be given its own direct, independent access to electronic records. It is not adequate for IMB access to records to be dependent on Border Force or other facility staff gathering and curating print-outs of records. Such a system is inefficient, it hinders the IMB’s ability to get a full picture of cases and, in a worst case …
Ministry of Justice
Littlehey (2025)
The Minister will wish to note the Board’s dismay at the refusal to extend a member’s tenure, condemning the Board to two members in 2026, against a complement of 16 in a prison with some 1,240 prisoners. This will make it impossible to deliver all our statutory requirements; by necessity, there will be periods when we are unable to provide …
Ministry of Justice
In Progress
Birmingham (2025)
How will the Governor increase accountability at all levels within the prison?
Governor / Director
Noted
Winchester (2020)
Will the Governor provide the Board with clerking support that meets, more closely, the tasks agreed in the memorandum of understanding between the IMB and the Ministry of Justice (see section 8)?
Governor / Director
Isle of Wight (2020)
The HMIP inspection identified four areas that required external support from HMPPS; the subsequent Independent Review of Progress (IRP) report noted that: ‘these were rejected and so no progress had been made’. The IRP visit in January 2020 noted improvement by local management but there was a lack of support from the Prison Service nationally – including in ensuring basic …
HMPPS
In Progress
Gartree (2020)
Will the minister share the decision-making process not to include prison officers as key workers who could access the vaccine for COVID-19 as a priority group?
Ministry of Justice
Haverigg (2021)
Is HMPPS able to reassure the Board that priority will be given to resolving this long-standing issue?
HMPPS
In Progress
Deerbolt (2021)
Can we have a more suitable venue for rule 49 and rule 47.
Governor / Director
Coldingley (2021)
Would the Minister please advise the Board what the current plans are for addressing this issue?
Ministry of Justice
In Progress
Manchester (2022)
Does the Governor have plans to address this?
Governor / Director
In Progress
Manchester (2022)
How does the Governor plan to address this?
Governor / Director
In Progress
Manchester (2022)
Does HMPPS plan any review of this process to identify how it could be improved?
HMPPS
Implemented
Manchester (2022)
Does HMPPS plan to take any action to address these issues at national level?
HMPPS
Implemented
Maidstone (2022)
Support the restoration of local Governor control of establishments.
Ministry of Justice
Implemented
Leicester (2022)
Can the minister reassure the Board that this will be addressed soon?
Ministry of Justice
Guys Marsh (2022)
The Prison White Paper published in December 2021 contains a blueprint for prison reform over the next ten years. It contains many welcome commitments to safety, education and resettlement. Can the Minister give any assurances that these commitments will be translated into action as opposed to aspirational theory?
Ministry of Justice
Bure (2022)
Will the Minister act swiftly on this report?
Ministry of Justice
Hollesley Bay (2023)
The Board expresses profound disappointment at this decision and urges that it is revisited as soon as possible.
Ministry of Justice
Rejected
Haverigg (2023)
The Board urges the Prison Service to review and, where necessary, revise the framework, ensuring the necessary safeguards and sanctions are in place to improve performance.
HMPPS
Ford (2023)
There is, we understand, a Memorandum of Understanding between the Management Board of the Independent Monitoring Boards and HMPPS regarding the proper provision of a clerk to support the efficient and effective function of the Board. For some years, HMP Ford has not been allocated the hours to provide this support, which is an exception around the prison estate. Whilst …
HMPPS
Wakefield (2025)
The Board asks that responses from the Governing Governor are included in the Ministerial reply to this annual report. Whilst we appreciate that this is matter is not unique to Wakefield, it is nevertheless important that the Governing Governor’s reply is made a matter of the public record.
Ministry of Justice
Rejected
Low Newton (2020)
How does the Governor see the establishment progressing in the next three to five years?
Governor / Director
Isle of Wight (2020)
The IMB would significantly benefit from a telephone system in their office in Albany to enable them to contact prisoners in their cells; this would ensure efficient and effective use of IMB members’ time. While accepting that finance is always an issue, the IMB makes limited demands on prison resources.
Governor / Director
Noted
Humber (2020)
The national leadership of the Prison Service has, in the opinion of the Board, hindered the ability of the prison to progress with the recovery process. They have been frustrated at the slow pace of recovery set out by national guidance from HMPPS, which has allowed little, if any room, for autonomy. The Board is of the opinion, in relation …
HMPPS
Health investigations(2)
Themes and lessons learnt from NHS investigations into matters relating … — Rec R14
Monitor and the Trust Development Authority should exercise their powers to ensure that NHS hospital trusts comply with recommendation 12.
national
Accepted
Themes and lessons learnt from NHS investigations into matters relating … — Rec R13
Monitor, the Trust Development Authority, the Care Quality Commission and NHS England should exercise their powers to ensure that NHS hospital trusts, (and where applicable, independent hospital and care organisations), comply with recommendations 1, 2, 4, 5, 7, 9, 10 and 11.
national
Accepted
Article 2 learning points(1)
Detention investigations(10)
Investigation into the Failing of Medomsley Detention Centre — Rec 3
The third is that despite criminal convictions, civil cases and compensation paid to the victims of Medomsley, none of them have ever received a public apology. If I were to recommend that any party should do so, then victims would, justifiably, view any subsequent public statements as forced and therefore …
Prisons
Assessment of government progress in implementing the report on the … — Rec 27
I recommend that a copy of this report be shared with HM Chief Inspector of Probation for her consideration.
Immigration Detention
Investigation into the Disturbance and Fire at Yarl's Wood Removal … — Rec 51
Finally, an independent element should be introduced at the apex of the system. HM Chief Inspector of Prisons has called for the appointment of an independent Ombudsman for the immigration detention estate. The Refugee Council quite independently recommended the same. Given our existing responsibility for death in custody investigations in …
Immigration Detention
Assessment of government progress in implementing the report on the … — Rec 32
The Home Offce should review the case for an independent element in case progression panels considering those detained for more than six months.
Immigration Detention
Assessment of government progress in implementing the report on the … — Rec 15
I recommend new arrangements for the consideration of Rule 35 reports. This should include referrals to a new body – which could be within the Home Offce but separate from the caseworker responsible for detention decisions.
Immigration Detention
Assessment of government progress in implementing the report on the … — Rec 14
The Independent Chief Inspector of Borders and Immigration should be invited to report annually to the Home Secretary on the working of the Adults at Risk process.
Immigration Detention
Review into the Welfare in Detention of Vulnerable Persons — Rec 61
As part of the examination of its own processes that I have proposed, I recommend that the Home Office consider if and what ways an independent element can be introduced into detention decision making.
Immigration Detention
Investigation into Allegations of Racism and Mistreatment of Detainees at … — Rec 54
I recommend that IND establishes the office of Prisons and Probation Ombudsman on an administrative basis as the independent tier of its detainee complaints system as a matter of priority. The Ombudsman should be required expressly to act as guardian of the whole complaints system and funded accordingly.
Immigration Detention
Assessment of government progress in implementing the report on the … — Rec 34
The Home Offce should review whether fgures relating to deaths in and after detention should be issued on a regular basis.
Immigration Detention
Investigation into the Disturbance and Fire at Yarl's Wood Removal … — Rec 17
IND reviews its systems for assessing contract bids in the light of the Yarl’s Wood experience. In particular, consideration should be given to bringing in independent expertise to help with the assessment.
Immigration Detention
PHSO casework decisions(39)
P-002731 — HM Treasury
Mr and Mrs C complains that HM Treasury didn’t act as it should have on concerns put to it in 2017 about Safe Hands Funeral Plans. They also complain that HM Treasury delayed progressing new legislation.
UK Government
Jun 2024
P-002675 — HM Treasury
Mr and Mrs D complain HM Treasury (HMT) did not act as it should have on concerns put to it in 2017 about their funeral plan provider. They say HMT was told this provider was in breach of regulations that exempted funeral plan firms from Financial Conduct Authority (FCA) regulation …
UK Government
Jun 2024
P-002676 — HM Treasury
Mrs P complains HM Treasury did not act as it should have on concerns put to it in 2017 about a funeral plan provider (the Provider). She also complains that HM Treasury delayed progressing new legislation.
UK Government
Jun 2024
P-002681 — HM Treasury
Mr K complains HM Treasury (HMT) did not act on concerns put to it in 2017 about a funeral plan provider. He says HMT was told the Provider was in breach of regulations so should have been regulated by the Financial Conduct Authority (FCA), but HMT did not act.
UK Government
Jun 2024
P-002659 — HM Treasury
Mr and Mrs W complain that HM Treasury did not act on concerns put to it in 2017 about a funeral plan provider.
UK Government
Jun 2024
P-002680 — HM Treasury
Mr O complained about HM Treasury regarding its oversight of the Financial Conduct Authority.
UK Government
Jun 2024
P-002706 — HM Treasury
Mr and Mrs B complain about how HM Treasury responded to concerns raised in 2017 about a funeral plan provider, they say due to a lack of action, they have lost their funeral plans and the money they paid in to them.
UK Government
Jun 2024
P-002660 — HM Treasury
Miss R complains HM Treasury (HMT) did not act on concerns put to it in 2017 about a funeral plan provider. She says HMT was told the Provider was in breach of regulations so should have been regulated by the Financial Conduct Authority (FCA), but HMT did not act.
UK Government
Jun 2024
P-002714 — HM Treasury
Mr and Mrs R complain HM Treasury (HMT) did not act as it should have on concerns put to it in 2017 about Safe Hands Funeral Plans. They also complain HMT delayed progressing new legislation.
UK Government
Jun 2024
P-002717 — HM Treasury
Ms A complains HM Treasury did not act or direct the FCA to act despite having the power to make it investigate. She also complains HM Treasury delayed progressing new legislation.
UK Government
Jun 2024
P-001529 — Driver and Vehicle Licensing Agency
Mr B complains that the DVLA’s policies are not transparent or publicly available, they took too long corresponding with him, and they did not write to him when they were told to.
UK Government
Upheld
Sep 2022
P-001786 — Medicines and Healthcare products Regulatory Agency
Mrs H complains the Medicines and Healthcare products Regulatory Agency (MHRA) decided the failure of her knee replacement was not worth following up and it made its decision based on the manufacturer's report, instead of investigating fully itself.
UK Government
Feb 2023
P-002715 — HM Treasury
Mr K complains that HM Treasury did not act as it should have on concerns put to it in 2017 about a funeral plan provider (the provider). He also complains that HM Treasury delayed progressing new legislation.
UK Government
Jun 2024
P-002724 — HM Treasury
Mrs A complained about HM Treasury regarding its oversight of the Financial Conduct Authority.
UK Government
Jun 2024
P-002723 — HM Treasury
Ms E complains that HM Treasury did not act as it should have on concerns put to it in 2017 about a funeral plan provider (the provider). He also complains that HM Treasury delayed progressing new legislation.
UK Government
Jun 2024
P-002826 — HM Treasury
Ms M complains HM Treasury did not act as it should have on concerns put to it in 2017. She also complains it delayed progressing new legislation.
UK Government
Jul 2024
P-003983 — Charity Commission
Mr I says the Charity Commission refused to investigate serious maladministration he reported to them.
UK Government
Sep 2025
P-001802 — NHS England
Mr I complains NHS England’s Independent Review Panel (IRP) meeting went ahead without him and NHS England did not record the meeting.
NHS in England
Feb 2023
P-001979 — Department for Business, Energy and Industrial Strategy
Mr O complains BEIS published a consultation on the reintroduction of imperial units and measures in June 2022 that was misleading, did not allow for a full range of views and was not conducted in line with the Civil Service Code.
UK Government
May 2023
P-002021 — Office for Standards in Education, Children's Services and …
Mr Y complains Ofsted wrongfully told him that his application for an agency to be registered would be rejected. He said he challenged this and Ofsted changed its decision but the process took a long time and affected him financially.
UK Government
Jun 2023
P-002429 — Office of Gas and Electricity Markets (OFGEM)
Mr P complains about Ofgem’s decision to withdraw his eligibility to the Domestic Renewable Heat Incentive scheme.
UK Government
Jan 2024
P-002823 — HM Treasury
Mr and Mrs Z complain about how HM Treasury responded to concerns raised in 2017 about a funeral plan provider, they say due to a lack of action, they have lost their funeral plans and the money they paid in to them.
UK Government
Jul 2024
P-002893 — Health and Safety Executive
Mr L complains the HSE did not investigate his son's accident at work.
UK Government
Jul 2024
P-001555 — Charity Commission
Mr T complains about the Charity Commission's handling of his concerns about a charity and the way it oversaw the running of the charity.
UK Government
Sep 2022
P-001682 — Department for Culture, Media and Sport
Mr R complains DCMS released guidance 36 hours after step three of the government's COVID-19 roadmap came into effect, to say indoor singing groups were not allowed. He also complains DCMS did not explain why it made its decision late and did not answer his complaint.
UK Government
Not Upheld
Nov 2022
P-002006 — The Pensions Regulator
Mr A complains about the decision not to publish a determination notice.
UK Government
Not Upheld
Nov 2022
P-001836 — Information Commissioner's Office
Mr T complains the Information Commissioner’s Office applied an incorrect burden of proof when considering his complaint between September and November 2021.
UK Government
Dec 2022
P-002258 — HM Courts and Tribunals Service
Mr R complains that a speeding fine was sent to him 14 days after the offence. He also complains that HMCTS failed to record the phone calls he made to sort things out, after promising it would do this as part of a reasonable adjustment.
UK Government
Oct 2023
P-002261 — Rural Payments Agency
Mr S complains the Agency did not tell him he had not submitted his Countryside Stewardship Scheme revenue claim successfully and it did not pay him any of the 2022 revenue.
UK Government
Oct 2023
P-002271 — HM Revenue and Customs
Mrs A complains HMRC transferred her tax credit debt to DWP for collection even though it had cancelled her direct debit repayment plan in 2015. She says it also did not take account of a payment her sister made to clear the debt.
UK Government
Oct 2023
P-002315 — Independent Case Examiner
Ms A complains the DWP did not treat her fairly when it decided in 2000 that she had been overpaid Income Support and needed to repay the benefits. She complains about how ICE investigated her complaint about the DWP.
UK Government
Nov 2023
P-002308 — Advisory, Conciliation and Arbitration Service (Acas)
Mrs X complains that ACAS did not recognise that a ‘TUPE transfer’ had happened in April 2021 and it gave incorrect advice about the effect of signing a conciliation agreement on her Employment Tribunal claim.
UK Government
Nov 2023
P-002623 — Veterans UK
Mr E complains about how Veterans UK administered his application for compensation under the Armed Forces Compensation Scheme. Mr E complains it initially wrongly categorised his injuries, leading to delays, and did not offer an appropriate compensation award.
UK Government
May 2024
P-002592 — Insolvency Service
Mr N complains the Insolvency Service unfairly started proceedings against him on 6 July 2015 to disqualify him from becoming the director of a company.
UK Government
May 2024
P-003212 — Office of the Immigration Services Commissioner
Ms A complains OISC did not investigate her concerns about the way the Immigration Advisory Service conducted the judicial review application of her husband’s deportation in 2021.
UK Government
Dec 2024
P-004522 — Charity Commission
Mr O complains on 1 August 2024 the Charity Commission declined to investigate his concerns about a charity.
UK Government
Dec 2025
P-003826 — Ministry of Justice
Mr J complains that in January 2020, the Minister approved three documents which are ineffective or include errors. He says the Minister should not have approved these documents as they do not have any legal powers.
UK Government
Jul 2023
P-003396 — Home Office
Ms L says the Windrush compensation scheme (WCS) gave her the wrong amount of compensation for loss of access to employment, and the impact on her life. She says WCS ignored evidence and provided misleading information throughout the process. She also complains about lengthy delays and lack of transparency and …
UK Government
Mar 2025
P-004360 — Charity Commission
Mr P complains the Charity Commission did not act on his evidence concerning a Charity's 2022-2023 accounts or his removal as a trustee.
UK Government
Nov 2025
LGO / SPSO decisions(996)
23-010-781 — Torridge District Council
Summary: Miss X complained the Council’s land assets list does not meet the requirements of the Local Government Transparency Code 2015. We find the Council at fault which caused Miss X uncertainty and frustration. The Council has confirmed it will update its land assets list in the coming year to …
LGO (Local Government & …
Other Categories
Upheld
Jul 2024
PSOW-202100842 — Llanigon Community Council
The Ombudsman received a complaint that a member (“the Member”) of Llanigon Community Council (“the Council”) had breached the Code of Conduct. It was alleged that the Member had: Behaved in a disrespectful, aggressive, and very intimidating manner towards the complainant in a Council meeting on 9 December 2020. Bullied …
PSOW (Public Services Om…
Local Government
Not Upheld
Jul 2022
PSOW-202404346 — Ogmore Valley Community Council
The Ombudsman received a complaint that a Member (“the Member”) of Ogmore Vale Community Council (“the Council”) had breached the Code of Conduct (“the Code”). It was alleged that the Member had acted on behalf of the Council without its approval or consent, when advancing an application for grant funding. …
PSOW (Public Services Om…
Local Government
Not Upheld
Sep 2025
PSOW-202403971 — St Nicholas & Bonvilston Community Council
The Ombudsman received a complaint that a Member (“the Member”) of the Council had breached the Code of Conduct. At the time of the events complained about, the Complainant was also a Member of the Council. She alleged that, prior to a Council meeting, the Member had shared a copy …
PSOW (Public Services Om…
Local Government
Nov 2025
22-001-307 — Birmingham City Council
Summary: We will not pursue Mr X’s complaint about the Council’s failure to collect household waste. This is because the Council has agreed to our recommendations to monitor collections and pay Mr X £200 to recognise the injustice he has been caused.
LGO (Local Government & …
Environment And Regulation
Upheld
Jun 2022
22-001-177 — Birmingham City Council
Summary: The Council is at fault for delaying consideration of this complaint under the children’s statutory complaints procedure. The Council has agreed to make a payment to the complainant for the time and trouble its delay has caused.
LGO (Local Government & …
Children S Care Services
Upheld
Jun 2022
21-013-125 — Birmingham City Council
Summary: Mr X complained the Council failed to respond to his representations against four Penalty Charge Notices (PCNs) for entering a Clean Air Zone. The Council failed to both consider and respond to Mr X’s representations which was not in line with relevant regulations. To remedy the frustration and uncertainty …
LGO (Local Government & …
Transport And Highways
Upheld
Jun 2022
20-012-914 — Shropshire Council
Summary: Mr and Mrs X complained about the Council’s handling and decision on their complaints about breaches of planning control, resulting in their loss of amenity, loss of property value and distress. We find no fault in the Council’s decision making but we find fault in its communications. We recommend …
LGO (Local Government & …
Planning
Upheld
Jun 2022
201003119 — Clackmannanshire Council
In 2002 the council promoted the Stirling-Alloa-Kincardine Railway and Linked Improvement Bill as an item of private legislation to the Scottish Parliament. Mr C attended public meetings and objected to the bill. He complained that during the consultation period the council failed to include full relevant information about the times …
SPSO (Scottish Public Se…
Local Government
Not Upheld
May 2012
201807779 — Dumfries and Galloway Council
C, an advice worker, complained about the council on behalf of their client (A). A's relative (B) was placed with them after difficulties in their parents' circumstances. It was initially agreed that a parenting assessment be carried out, which led to a joint care arrangement being agreed. However, an incident …
SPSO (Scottish Public Se…
Local Government
Upheld
Jun 2020
201807257 — Aberdeen City Council
Mrs C complained that the council had failed to take reasonable enforcement action over breaches of planning control by the operator of a café. Mrs C said that the council had been aware of these breaches for an extended period of time and that the breaches included a failure to …
SPSO (Scottish Public Se…
Local Government
Upheld
Jun 2020
25-010-976 — London Borough of Islington
LGO (Local Government & …
Other Categories
24-009-742 — Worcestershire County Council
LGO (Local Government & …
Other Categories
Upheld
25-017-383 — Wiltshire Council
LGO (Local Government & …
Other Categories
PSOW-202005972 — Tiers Cross Community Council
The Ombudsman received a complaint from a member of the public (“the complainant”) that a member (“the Member”) of Tiers Cross Community Council (“the Council”) had failed to declare an interest in an environmental/planning matter, had disclosed confidential information, and had emailed the complainant’s employer in an attempt to discredit …
PSOW (Public Services Om…
Local Government
Not Upheld
Jun 2022
PSOW-202107167 — Abergele Town Council
The Ombudsman received a complaint that a Former Member (“the Member”) of Abergele Town Council (“the Council”) had breached the Code of Conduct because of failings when acting in their capacity as Clerk to a Board under the control of this and a neighbouring council (“the Board”). The Member was …
PSOW (Public Services Om…
Local Government
Not Upheld
May 2023
PSOW-202105443 — Abertillery & Llanhilleth Community Council
The Ombudsman’s office received a complaint that a Member (“the Member”) of Abertillery & Llanhilleth Community Council (“the Council”) had breached the Code of Conduct. It was alleged that the Member had signed documents which resulted in excessive gratuity payments being made to the Council’s Former Clerk and Former Secretary, …
PSOW (Public Services Om…
Local Government
May 2023
PSOW-202106161 — St Harmon Community Council
The Ombudsman’s office received a complaint that a former member (“the Former Member”) of St Harmon Community Council (“the Council”) had breached the Code of Conduct. It was alleged that the Former Member had provided false information to Audit Wales. The investigation considered whether the Former Member failed to comply …
PSOW (Public Services Om…
Local Government
Mar 2023
PSOW-201805958 — Barry Town Council
In December 2018, the Ombudsman’s office received a complaint from the Monitoring Officer of the Vale of Glamorgan Council that the Former Member (who was still a member of both town and county Councils at the time) had been charged with historic sexual offences and, as such, may have brought …
PSOW (Public Services Om…
Local Government
Mar 2023
PSOW-201806120 — Barry Town Council
In December 2018, the Ombudsman’s office received a complaint from the Monitoring Officer of the Vale of Glamorgan Council that the Former Member (who was still a member of both town and county Councils at the time) had been charged with historic sexual offences and, as such, may have brought …
PSOW (Public Services Om…
Local Government
Mar 2023
PSOW-202205954 — Conwy County Borough Council
The Ombudsman received a complaint that a Member (“the Member”) of Conwy County Borough Council (“the Council”) had breached the Code of Conduct (“the Code”) by participating and voting in a Council meeting, which he attended virtually, while appearing to be driving. The Ombudsman’s investigation considered whether the Member had …
PSOW (Public Services Om…
Local Government
Not Upheld
Sep 2023
PSOW-202102478 — Abertillery & Llanhilleth Community Council
The Ombudsman received a complaint that a Former Member of Abertillery & Llanhilleth Community Council (“the Council”) had failed to appropriately declare an interest in Human Resources (“HR”) matters relating to the Former Clerk to the Council and had improperly gained an advantage for himself. During the course of that …
PSOW (Public Services Om…
Local Government
Not Upheld
Aug 2023
PSOW-202005463 — Abertillery & Llanhilleth Community Council
The Ombudsman received a complaint from a Member of Abertillery & Llanhilleth Community Council (“the Council”) against a fellow Member (at that time) (“the Former Member”). It was alleged that the Former Member had failed to appropriately declare an interest in Human Resources (“HR”) matters relating to the Former Clerk …
PSOW (Public Services Om…
Local Government
Not Upheld
Aug 2023
PSOW-202201793 — Ffestiniog Town Council
The Ombudsman received a complaint that a Member (“the Member”) of Ffestiniog Town Council (“the Council”) had breached the Code of Conduct (“the Code”) by failing to declare a personal and prejudicial interest when the Council took the decisions relating to a Land Registry application which had been made by …
PSOW (Public Services Om…
Local Government
Not Upheld
Sep 2023
PSOW-202207282 — Neath Port Talbot Council
The Ombudsman received a complaint that a member (“the Member”) of Neath Port Talbot Council (“the Council”) had breached the Code of Conduct. It was alleged that the Member was arrested by the Police on suspicion of driving his car whilst being under the influence of alcohol. Our finding, under …
PSOW (Public Services Om…
Local Government
Jan 2024
PSOW-202200739 — Vale of Glamorgan Council
The Ombudsman received a referral that a member (“the Member”) of Vale of Glamorgan Council (“the Council”) had breached the Code of Conduct (“the Code”) when he applied for a number of business grants. The investigation considered whether the Member failed to comply with paragraphs 4(b), 4(d), 6(1)(a), 7(a), 7(b), …
PSOW (Public Services Om…
Local Government
Jan 2024
PSOW-202108695 — Chirk Town Council
The Ombudsman’s office received a complaint that a former member (“the Former Member”) of Chirk Town Council (“the Council”) had breached the Code of Conduct. The investigation found that the Former Member’s conduct was suggestive of a breach of paragraph 6(1)(a). The report on the investigation was referred to the …
PSOW (Public Services Om…
Local Government
Feb 2025
21-000-529 — London Borough of Sutton
Summary: Mr X complains that the Council has failed to investigate properly his complaint about member conduct. The Ombudsman has found fault in the way the Council considered his complaint in that an incorrect assumption was made when deciding not to pursue a formal investigation. However, the Ombudsman does not …
LGO (Local Government & …
Other Categories
Upheld
Jan 2022
21-000-484 — West Sussex County Council
Summary: The Council failed to explain the reasons for its decision on Mr B’s Community Initiative Fund application. The Council should be open and transparent on decisions it makes. The Ombudsman found no evidence to question the decision itself, even though Mr B disagrees with it. So regardless of the …
LGO (Local Government & …
Other Categories
Upheld
Jan 2022
21-015-239 — Bromsgrove District Council
Summary: We will not investigate Mr X’s complaint about the Council’s response to a code of conduct complaint he made against a councillor. This is because there is not enough evidence of fault to warrant an investigation.
LGO (Local Government & …
Other Categories
Feb 2022
22-000-969 — Wirral Metropolitan Borough Council
Summary: We will not investigate this complaint about how the Council’s Monitoring Officer dealt with a complaint about the conduct of a councillor. This is because we are unlikely to find fault.
LGO (Local Government & …
Other Categories
May 2022
21-011-162 — London Borough of Barnet
Summary: We will not investigate this complaint about how the Council’s Monitoring Officer dealt with a complaint about the conduct of two local councillors. This is because we are unlikely to find fault.
LGO (Local Government & …
Other Categories
May 2022
21-017-440 — Stockport Metropolitan Borough Council
Summary: Ms C complained the Council issued a wrong invoice, which it has later failed to correct. We found there was fault, for which the Council has already apologised. It has also identified suitable actions to try and ensure this will not happen again.
LGO (Local Government & …
Adult Care Services
Upheld
Jun 2022
21-016-931 — London Borough of Hackney
Summary: We will not investigate this complaint about the Council’s failure to confirm a telephone conversation in writing. This is because the Council has already apologised for the distress caused.
LGO (Local Government & …
Housing
Jun 2022
22-003-709 — South Oxfordshire District Council
Mr X says the Council has failed to answer his Freedom of Information request properly. We will not investigate this complaint. This is because it is reasonable for Mr X to complain to the Information Commissioner’s Office as the specialist information rights agency.
LGO (Local Government & …
Other Categories
Jun 2022
22-003-154 — West Northamptonshire Council
Summary: We will not investigate this complaint about how the Council’s Police, Fire and Crime Panel considered a complaint about the Police, Fire and Crime Commissioner. This is because it is unlikely an investigation would find fault in how the Panel considered the complaint.
LGO (Local Government & …
Other Categories
Jul 2022
23-015-569 — Plymouth City Council
Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of a councillor. This is because we are unlikely to find fault and the complainant has not suffered significant injustice.
LGO (Local Government & …
Other Categories
Apr 2024
23-020-237 — South Tyneside Metropolitan Borough Council
Summary: We will not investigate this complaint that the Council did not follow its own planning rules. This is because the complaint is a late complaint due to the passage of time and so falls outside our jurisdiction.
LGO (Local Government & …
Planning
Apr 2024
23-020-150 — London Borough of Merton
Summary: We will not investigate this complaint about the Council’s decision not to prosecute a local trader. This is because the Council’s actions did not cause the complainant significant injustice. Also, we cannot achieve the outcome the complainant wants, which is to force the Council to prosecute the trader and …
LGO (Local Government & …
Environment And Regulation
Apr 2024
23-015-191 — Newcastle-under-Lyme Borough Council
Summary: We will not investigate this complaint about comments about a planning application published on the Council’s website. This is because it is unlikely an investigation would add to the Council’s response or achieve anything more for the complainants. The complainants have also not suffered any significant injustice.
LGO (Local Government & …
Planning
May 2024
23-021-320 — Brighton & Hove City Council
Summary: We will not investigate Miss X’s complaint the Council censored her views at a public meeting. Any injustice is not significant enough to justify our involvement and the concerns raised would be better addressed to her local councillor or MP.
LGO (Local Government & …
Other Categories
May 2024
23-020-817 — Royal Borough of Kensington & Chelsea
Summary: We will not investigate this complaint about the Council’s decision to refuse the complainant a parking permit. This is because the complaint dates back to 2016 and is late. There is also insufficient evidence of fault by the Council to warrant our involvement.
LGO (Local Government & …
Transport And Highways
May 2024
23-020-531 — Malvern Hills District Council
Summary: We will not investigate this complaint about the Council’s handling of a reported breach of planning control. This is because there is not enough evidence of fault.
LGO (Local Government & …
Planning
May 2024
23-020-224 — North Somerset Council
Summary: We will not investigate Mr X’s complaint about the approval of a neighbour’s planning application and how the Council dealt with a possible breach of planning control. This is because there is not enough evidence of fault and Mr X has not suffered significant injustice.
LGO (Local Government & …
Planning
May 2024
24-000-993 — Rochdale Metropolitan Borough Council
Summary: We will not investigate this complaint about a listed building enforcement notice. The notice was served 13 years ago, and it was reasonable for Ms X to use her right of appeal to the Planning Inspectorate if she wished to challenge the notice at the time. There is insufficient …
LGO (Local Government & …
Planning
May 2024
24-000-846 — Chorley Borough Council
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because we are unlikely to find fault.
LGO (Local Government & …
Planning
May 2024
24-000-157 — London Borough of Hillingdon
Summary: We will not investigate this complaint about the Council’s decision not to take enforcement action against an outbuilding. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The complaint is late and there are no good …
LGO (Local Government & …
Planning
May 2024
24-000-156 — Castle Point Borough Council
Summary: We will not investigate this complaint about the Council’s handling of a complaint about councillor conduct as the complainant is not impacted by this personally to a degree that would warrant our involvement.
LGO (Local Government & …
Other Categories
May 2024
24-001-175 — Buckinghamshire Council
Summary: We will not investigate this complaint about how the Council dealt with the complainant’s application for a lawful development certificate and its decision to refuse the complainant’s request for a refund of the application fee he paid. This is because the complaint does not meet the tests in our …
LGO (Local Government & …
Planning
May 2024
24-000-200 — Norfolk County Council
Summary: We will not investigate this complaint about the Council’s decision not to consult with a particular school as part of the Education Health and Care Plan process. This is because there is not enough evidence of fault.
LGO (Local Government & …
Education
May 2024