Source · CQC inspection
New Dawn Healthcare - Unit 18 Blackheath Business Centre
Type Social Care Org
Region London
Last inspected 4 Oct 2022
Overall rating: Requires Improvement View full CQC report
Domain ratings
Safe
Requires Improvement
Effective
Requires Improvement
Caring
Good
Responsive
Requires Improvement
Well-led
Requires Improvement
Earlier inspection findings
Must-do actions (5)
Must-do action 1 of 5
Must do
Well-led
The provider did not always have effective systems to assess, monitor and improve the quality and safety of the service.
Must-do action 2 of 5
Must do
Well-led
The provider failed did not inform the CQC that they had moved offices and were operating from an unregistered location.
Must-do action 3 of 5
Must do
Responsive
The registered person did not always ensure that care was delivered to people with a view to achieving their preferences and ensuring their needs were met.
Must-do action 4 of 5
Must do
Effective
The registered manager did not always seek consent for care and treatment from the relevant person and did not demonstrate they always acted in accordance with the Mental Capacity Act 2005 where a person did not have the mental capacity to make an informed decision.
Must-do action 5 of 5
Must do
Safe
The provider had not always assessed or done all that was reasonably practicable to mitigate the risks to the safety of service users. The provider did not always ensure the proper and safe management of medicines.
Should-do actions (1)
Should-do action 1 of 1
Should do
Well-led
We recommend the provider review their working practice to ensure staff receive supervision and staff meetings in line with the provider's policy.