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PHOENIX HEALTH KARE

Type Social Care Org Region Yorkshire & Humberside Last inspected 14 Aug 2023

Location rating: Requires Improvement  View location on CQC

Location ratings by domain

Five CQC key questions

Ratings held for this CQC location, last inspected 14 August 2023. Ratings extracted from individual reports are shown separately below.

Safe
Requires Improvement
Effective
Requires Improvement
Caring
Good
Responsive
Requires Improvement
Well-led
Requires Improvement

Most recent report indexed for actions

The date and rating here are from an individual report, not necessarily the location's latest assessment. Report ratings are extracted with AI; verify the original PDF.

Type: Comprehensive inspection
Date: 14 August 2023
Rating extracted from this report: Requires Improvement
Actions indexed: 3 must-do 1 should-do

Read this inspection PDF

AI-extracted 17 Feb 2026

Earlier inspection findings

pre-2024 framework · 3 must-do 1 should-do

Must-do actions (3)

Legal requirements based on regulation breaches identified during inspection.

Must-do action 1 of 3
Must do
Effective
Consent was not recorded, mental capacity had not been assessed and best interests decisions were not documented.
Regulation: Regulation 11 HSCA RA Regulations 2014 Need for consent
⚠ Consent was not recorded, mental capacity had not been assessed and best interests decisions were not documented.
Must-do action 2 of 3
Must do
Safe
Robust systems were not in place to ensure the safe management of medicines. We were not assured people received their medicines as prescribed.
Regulation: Regulation 12 HSCA RA Regulations 2014 Safe care and treatment
⚠ Robust systems were not in place to ensure the safe management of medicines. We were not assured people received their medicines as prescribed.
Must-do action 3 of 3
Must do
Well-led
Robust governance systems were not evident. Contemporaneous care records had not been maintained.
Regulation: Regulation 17 HSCA RA Regulations 2014 Good governance
⚠ Robust governance systems were not evident. Contemporaneous care records had not been maintained.

Should-do actions (1)

Recommended improvements to enhance service quality.

Should-do action 1 of 1
Should do
Well-led
The provider refers to current CQC guidance about meeting their reporting responsibilities.