Source · CQC inspection
PHOENIX HEALTH KARE
Type Social Care Org
Region Yorkshire & Humberside
Last inspected 14 Aug 2023
Overall rating: Requires Improvement View full CQC report
Domain ratings
Safe
Requires Improvement
Effective
Requires Improvement
Caring
Good
Responsive
Requires Improvement
Well-led
Requires Improvement
Earlier inspection findings
Must-do actions (3)
Must-do action 1 of 3
Must do
Effective
Consent was not recorded, mental capacity had not been assessed and best interests decisions were not documented.
Must-do action 2 of 3
Must do
Safe
Robust systems were not in place to ensure the safe management of medicines. We were not assured people received their medicines as prescribed.
Must-do action 3 of 3
Must do
Well-led
Robust governance systems were not evident. Contemporaneous care records had not been maintained.
Should-do actions (1)
Should-do action 1 of 1
Should do
Well-led
The provider refers to current CQC guidance about meeting their reporting responsibilities.