Source · CQC inspection
Southwinds
Type Social Care Org
Region West Midlands
Last inspected 24 Oct 2017
Overall rating: Inadequate View full CQC report
Domain ratings
Safe
Requires Improvement
Effective
Inadequate
Caring
Requires Improvement
Responsive
Inadequate
Well-led
Inadequate
Earlier inspection findings
Must-do actions (7)
Must-do action 1 of 7
Must do
Well-led
The provider did not notify the Commission without delay of incidents as they were required to do.
Must-do action 2 of 7
Must do
Responsive
The provider did not ensure that people received person centred care that met their needs and reflected their preferences.
Must-do action 3 of 7
Must do
Caring
The provider did not ensure that people were treated with dignity and respect.
Must-do action 4 of 7
Must do
Safe
The provider did not ensure that the premises was safe as fire safety procedures were not followed.
Must-do action 5 of 7
Must do
Effective
The provider did not make arrangements to respond appropriately and in good time to people's changing needs.
Must-do action 6 of 7
Must do
Safe
The premises was not visibly clean and free from odours that were offensive or unpleasant.
Must-do action 7 of 7
Must do
Well-led
The provider did not have effective systems in place to assess, monitor and improve the quality and safety of the service.
Previous inspection
| Rating | Inadequate |
| Type | Comprehensive inspection |
| Actions | 8 must-do |
4 resolved
4 repeated