Source · National Audit Office

Supporting mobile connectivity

Published: 22 Feb 2024 Recommendations: 9 Type: Value for Money Department: Department for Science, Innovation and Technology

It is unclear whether a government programme to expand 4G coverage to 95% of the UK landmass by December 2025 will be delivered on time.

Dept: Department for Science, Innovation and Technology Topics: Digital infrastructureDigital, data and technology nao.org.uk →

Recommendations

9 items
6 accepted 3 partially accepted 3 implemented 6 in progress
Rec Recommendation Addressee Acceptance Implementation
1
DSIT and BDUK should ensure that their arrangements for oversight of MNOs on the SRN programme enable effective decision-making. BDUK should ensure that it receives timely and detailed financial and performance data across the programme to allow it to monitor progress, have clear sight of reliable forecasts, assess delivery risks, and obtain assurance about the likely outturn costs. DSIT and BDUK should consider whether any further changes to the grant agreement are required to facilitate information sharing, and whether additional financial reviews are needed to understand and verify the reasons for any increases in the cost of the programme.
Ref Page 12, a · Implemented 07/2025
Department for Science, Innovation and Technology Accepted Implemented
2
DSIT and BDUK should ensure that there is sufficient focus on delivering the 4G performance that consumers and businesses need. They should: carry out a detailed analysis of the outcomes they are seeking to achieve from improving connectivity in remote areas and who will benefit, and use this analysis to determine the level of service required
Ref Page 12, b bullet 1 · Implemented 07/2025
Department for Science, Innovation and Technology Accepted Implemented
3
DSIT and BDUK should ensure that there is sufficient focus on delivering the 4G performance that consumers and businesses need. They should...continue to work with Ofcom to improve processes for measuring coverage to ensure that 4G coverage data reliably reflect user experience, particularly in those remote areas covered by the SRN where Ofcom has carried out limited testing
Ref Page 12, b bullet 2 · Implemented 01/2027
Department for Science, Innovation and Technology Accepted In progress
4
DSIT and BDUK should ensure that there is sufficient focus on delivering the 4G performance that consumers and businesses need. They should...monitor how consumers and businesses are using 4G in SRN areas to ensure that intended benefits are being realised, and use this information to inform plans for supporting future connectivity
Ref Page 12, b bullet 3 · Implemented 01/2027
Department for Science, Innovation and Technology Accepted In progress
5
DSIT and BDUK should ensure that there is sufficient focus on delivering the 4G performance that consumers and businesses need. They should...assess how any actions they take to address the affordability of the SRN programme affect outcomes for consumers.
Ref Page 12, b bullet 4 · Implemented 07/2025
Department for Science, Innovation and Technology Accepted Implemented
6
As it develops the wireless infrastructure strategy, DSIT should...set out target dates for taking key decisions about the outcomes it is seeking, the connectivity that will be needed to realise them, and the input DSIT will need from other government bodies to deliver opportunities to use 5G in key sectors;
Ref Page 12, c bullet 1 · Implemented End - 2030
Department for Science, Innovation and Technology Partially accepted In progress
7
As it develops the wireless infrastructure strategy, DSIT should...determine the combination of enablers that will be required to deliver this connectivity (for example, 4G, wired connectivity, standalone 5G, other new technologies) and where they will need to be deployed to meet users? needs;
Ref Page 12, c bullet 2 · Implemented End - 2030
Department for Science, Innovation and Technology Partially accepted In progress
8
As it develops the wireless infrastructure strategy, DSIT should...collect the data needed to assess to what extent the market will meet the UK?s future connectivity needs, and the government funding that may be required
Ref Page 12, c bullet 3 · Implemented End - 2030
Department for Science, Innovation and Technology Partially accepted In progress
9
As it develops the wireless infrastructure strategy, DSIT should...learn lessons from its experience on previous digital infrastructure programmes, including the risk that advances in technology coupled with the practical and commercial barriers to deploying infrastructure in remote areas could perpetuate the rural urban divide
Ref Page 12, c bullet 4 · Implemented End - 2030
Department for Science, Innovation and Technology Accepted In progress

Public Accounts Committee follow-up

1 report

The Public Accounts Committee examined this NAO report and published its own recommendations. The government responds to PAC recommendations via Treasury Minutes.

28 May 2024 Public Accounts C… Thirty-Fifth Report - Supporting mobile connectivity — 15 recommendations · parliament.uk