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Auckland House

Type Social Care Org Region South East Last inspected 21 Dec 2022

Archived This service was archived (deregistered) by CQC on 4 Jul 2023. The ratings below are historical and do not reflect a current service.

Location rating: Inadequate  View location on CQC

Location ratings by domain

Five CQC key questions

Ratings held for this CQC location, last inspected 21 December 2022. Ratings extracted from individual reports are shown separately below.

Safe
Inadequate
Effective
Requires Improvement
Caring
Good
Responsive
Good
Well-led
Inadequate

Most recent report indexed for actions

The date and rating here are from an individual report, not necessarily the location's latest assessment. Report ratings are extracted with AI; verify the original PDF.

Type: Inspection report
Date: 21 December 2022
Rating extracted from this report: Inadequate
Actions indexed: 8 must-do 1 should-do

Read this inspection PDF

AI-extracted 17 Feb 2026

Earlier inspection findings

pre-2024 framework · 8 must-do 1 should-do

Must-do actions (8)

Legal requirements based on regulation breaches identified during inspection.

Must-do action 1 of 8
Must do
Well-led
The failure to notify the Care Quality Commission of significant events was a breach of Regulation 18 of the Care Quality Commission (Registration) Regulations 2009.
Regulation: Regulation 18 Registration Regulations 2009 Notifications of other incidents
⚠ The failure to notify the Care Quality Commission of significant events was a breach of Regulation 18 of the Care Quality Commission (Registration) Regulations 2009.
Must-do action 2 of 8
Must do
Caring
The failure to notify the Care Quality Commission of significant events was a breach of Regulation 18 of the Care Quality Commission (Registration) Regulations 2009.
Regulation: Regulation 9 HSCA RA Regulations 2014 Person-centred care
⚠ The failure to notify the Care Quality Commission of significant events was a breach of Regulation 18 of the Care Quality Commission (Registration) Regulations 2009.
Must-do action 3 of 8
Must do
Safe
Failure to act in accordance with the requirements of the Mental Capacity Act was a breach of Regulation 11 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
Regulation: Regulation 11 HSCA RA Regulations 2014 Need for consent
⚠ Failure to act in accordance with the requirements of the Mental Capacity Act was a breach of Regulation 11 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
Must-do action 4 of 8
Must do
Safe
The failure to establish and operate recruitment procedures effectively was a breach of Regulation 19 of the Health and Social Care Act 2—8 (Regulated Activities) Regulations 2014
Regulation: Regulation 19 HSCA RA Regulations 2014 Fit and proper persons employed
⚠ The failure to establish and operate recruitment procedures effectively was a breach of Regulation 19 of the Health and Social Care Act 2—8 (Regulated Activities) Regulations 2014
Must-do action 5 of 8
Must do
Safe
The failure to have the proper and safe use of medicines was a breach of Regulation 12 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014
Regulation: Regulation 12 HSCA RA Regulations 2014 Safe care and treatment
⚠ The failure to have the proper and safe use of medicines was a breach of Regulation 12 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014
Must-do action 6 of 8
Must do
Safe
The failure to ensure people were provided with safe care and treatment and risks were assessed, monitored and mitigated was a breach of regulation 12 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014
Regulation: Regulation 12 HSCA RA Regulations 2014 Safe care and treatment
⚠ The failure to ensure people were provided with safe care and treatment and risks were assessed, monitored and mitigated was a breach of regulation 12 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014
Must-do action 7 of 8
Must do
Safe
The failure to assess the risk of and prevent and control the risk of the spread of infection was a breach of Regulation 12 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
Regulation: Regulation 12 HSCA RA Regulations 2014 Safe care and treatment
⚠ The failure to assess the risk of and prevent and control the risk of the spread of infection was a breach of Regulation 12 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
Must-do action 8 of 8
Must do
Well-led
The failure to operate effective systems to assess, monitor and improve the service, was a continued breach of Regulation 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
Regulation: Regulation 17 HSCA RA Regulations 2014 Good governance
⚠ The failure to operate effective systems to assess, monitor and improve the service, was a continued breach of Regulation 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

Should-do actions (1)

Recommended improvements to enhance service quality.

Should-do action 1 of 1
Should do
Well-led
We recommend the provider seeks current guidance and best practice on systems and processes for engaging people and seeking feedback and update their practice accordingly.

Previous inspection

1 August 2019
Rating extracted from this reportRequires Improvement
TypeComprehensive inspection
Actions 3 should-do

Read previous inspection PDF

3 repeated