Source · CQC inspection
Nurses Friend
Type Social Care Org
Region East Midlands
Last inspected 2 Jun 2023
Archived This service was archived (deregistered) by CQC on 19 Dec 2023. The ratings below are historical and do not reflect a current service.
Location rating: Requires Improvement View location on CQC
Location ratings by domain
Safe
Requires Improvement
Effective
Good
Caring
Requires Improvement
Responsive
Requires Improvement
Well-led
Requires Improvement
Most recent report indexed for actions
Type: Focused inspection
Date: 2 June 2023
Rating extracted from this report: Requires Improvement
Actions indexed:
3 should-do
AI-extracted 17 Feb 2026
Earlier inspection findings
Should-do actions (3)
Should-do action 1 of 3
Should do
Safe
We recommend the provider consider current guidance on risk assessments for people who require support to mitigate the risk of pressure ulcers and falls.
Should-do action 2 of 3
Should do
Safe
Risk assessments and care plans were in place where restrictive intervention may be required to keep people safe, these would benefit from review to ensure they contained more detailed information where people may require intervention from staff during personal care. We discussed this with the registered manager who agreed to review these documents.
Should-do action 3 of 3
Should do
Well-led
The provider was not always clear on regulatory requirements. They had not always ensured records relating to the legal entity of the provider were clear, or that they understood the appropriate use of a satellite office. [A satellite office is an office in which administrative activities may take place, but no regulated activity is managed from the office.] These concerns were discussed at the time of inspection and the provider understood they needed to take action to address these concerns.