Nurses Friend

We recommend the provider consider current guidance on risk assessments for people who require support to mitigate the risk of pressure ulcers and falls.

Risk assessments and care plans were in place where restrictive intervention may be required to keep people safe, these would benefit from review to ensure they contained more detailed information where people may require intervention from staff during personal care. We discussed this with the registered manager who agreed to review these documents.

The provider was not always clear on regulatory requirements. They had not always ensured records relating to the legal entity of the provider were clear, or that they understood the appropriate use of a satellite office. [A satellite office is an office in which administrative activities may take place, but no regulated activity is managed from the office.] These concerns were discussed at the time of inspection and the provider understood they needed to take action to address these concerns.