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Chiltern View

Type Social Care Org Region East Last inspected 10 Jan 2023

Archived This service was archived (deregistered) by CQC on 11 Apr 2023. The ratings below are historical and do not reflect a current service.

Location rating: Inadequate  View location on CQC

Location ratings by domain

Five CQC key questions

Ratings held for this CQC location, last inspected 10 January 2023. Ratings extracted from individual reports are shown separately below.

Safe
Inadequate
Effective
Inadequate
Caring
Inadequate
Responsive
Inadequate
Well-led
Inadequate

Most recent report indexed for actions

The date and rating here are from an individual report, not necessarily the location's latest assessment. Report ratings are extracted with AI; verify the original PDF.

Type: Inspection report
Date: 13 April 2023
Rating extracted from this report: Inadequate
Actions indexed: 9 must-do

Read this inspection PDF

AI-extracted 17 Feb 2026

Earlier inspection findings

pre-2024 framework · 9 must-do

Must-do actions (9)

Legal requirements based on regulation breaches identified during inspection.

Must-do action 1 of 9
Must do
Responsive
The provider must ensure people receive person-centred care, that care plans are followed, people's preferences are observed, and that people are not isolated and have meaningful engagement or occupation.
Regulation: Regulation 9 HSCA RA Regulations 2014 Person-centred care
⚠ People did not receive person-centred care. Care plans were not followed and people's preferences were not observed. People were isolated and had no meaningful engagement or occupation
Must-do action 2 of 9
Must do
Caring
The provider must ensure staff always treat people with respect, and uphold their dignity and privacy.
Regulation: Regulation 10 HSCA RA Regulations 2014 Dignity and respect
⚠ Staff did not always treat people with respect, or uphold their dignity and privacy
Must-do action 3 of 9
Must do
Safe
The provider must ensure people are provided with safe care in relation to assessing and managing risk, pressure care, medicines management, infection prevention and control and continence care.
Regulation: Regulation 12 HSCA RA Regulations 2014 Safe care and treatment
⚠ People were not provided with safe care in relation to assessing and managing risk, pressure care, medicines management, infection prevention and control and continence care.
Must-do action 4 of 9
Must do
Safe
The provider must ensure their systems and processes are used effectively to protect people from harm.
Regulation: Regulation 13 HSCA RA Regulations 2014 Safeguarding service users from abuse and improper treatment
⚠ The provider's systems and processes had not been used effectively to protect people from harm.
Must-do action 5 of 9
Must do
Effective
The provider must ensure people are protected from the risk of malnourishment and dehydration.
Regulation: Regulation 14 HSCA RA Regulations 2014 Meeting nutritional and hydration needs
⚠ People were not protected from the risk of malnourishment and dehydration
Must-do action 6 of 9
Must do
Effective
The provider must ensure the premises are clean and maintained to a suitable standard to meet the needs of people using the service, and that equipment is used effectively to support people's needs.
Regulation: Regulation 15 HSCA RA Regulations 2014 Premises and equipment
⚠ The premises were not clean or maintained to a suitable standard to meet the needs of people using the service. Equipment was not used effectively to support people's needs.
Must-do action 7 of 9
Must do
Well-led
The provider must ensure quality monitoring systems are used to identify and address shortfalls in the quality of the service, and that management oversight is effective.
Regulation: Regulation 17 HSCA RA Regulations 2014 Good governance
⚠ The provider had not used quality monitoring systems to identify and address shortfalls in the quality of the service. Management oversight was poor.
Must-do action 8 of 9
Must do
Safe
The provider must ensure pre-employment checks are robustly carried out to ensure only people suitable to the role are employed.
Regulation: Regulation 19 HSCA RA Regulations 2014 Fit and proper persons employed
⚠ Pre employment checks were not always robustly carried out to ensure only people suitable to the role were employed.
Must-do action 9 of 9
Must do
Safe
The provider must ensure there are enough staff deployed throughout the home to ensure people's care and support needs are met safely.
Regulation: Regulation 18 HSCA RA Regulations 2014 Staffing
⚠ The provider had not ensured there were enough staff deployed throughout the home to ensure people's care and support needs were met safely.

Previous inspection

10 January 2023
Rating extracted from this reportInspected but not rated
TypeTargeted inspection
Actions 3 must-do

Read previous inspection PDF

1 resolved 2 repeated