Public sector digital capacity
Lack of sufficient digital capacity within government departments, posing significant risks to transformation programmes.
Source spread
Where this theme appears
This theme appears across 19 independent accountability sources, so the source mix matters as much as the headline total.
24 inquiry recs
1 PFD report
997 committee recs
20 HSSIB recs
10 CQC actions
4 ICIBI recs
1 IOPC rec
95 NAO recs
86 IMB recs
1 IMB report
3 detention investigation recs
22 DHR recs
10 PHSO decisions
55 LGO/SPSO decisions
12 CJINI reports
9 ISC reports
Browse by source
Source-grouped records are useful for tracing where a concern came from. Large sections show the 50 strongest matches for that source; counts still show the full theme total.
Inquiry recommendations(24)
FP65 — Recommendation 65
Recommendation: The use of technology to assist fingerprint examiners in demonstrating to the court aspects of their evidence should be explored.
No response yet
28 — Avoiding information overload; terminals for NOMIS
Recommendation: Information overload should be avoided by enabling officers to get to the information they need quickly and to bypass the information they do not need. The technology should be up to date, and sufficient terminals should be provided to ensure …
Unknown
COVID-M5.11 — Data and Technology in Emergency Procurement
Recommendation: Within three years of the publication of this Report, the systems for the procurement and distribution of healthcare equipment should be digitalised and interoperable across the UK government and devolved administrations. As a minimum, these systems should be able to …
Gov response: No formal government response published. The Northern Ireland Executive had not published a response to the Module 5 report of 14 July 2026 when the Executive Office's publications list was checked on 25 September 2026.
No response yet
42 — Security information before NOMIS covers it
Recommendation: Since security information is not to be included in the first phase of NOMIS, there remains a need for a national database for security information. Establishments should have the 4x4 system converted to the 5x5 system if that has not …
Unknown
COVID-M5.3 — Emergency Procurement and Distribution Systems
Recommendation: The UK government, Scottish Government, Welsh Government and Northern Ireland Executive, within 12 months of the publication of this Report, should each have ready systems for the emergency procurement and distribution of healthcare equipment. These new systems must: integrate procurement …
Gov response: No formal government response published. The Northern Ireland Executive had not published a response to the Module 5 report of 14 July 2026 when the Executive Office's publications list was checked on 25 September 2026.
No response yet
LADB-3 — Establish common telephone numbers for public major incident information
Recommendation: The police service, in co-operation with the emergency services, should use their best endeavours to ensure that common telephone numbers are issued for the use of members of the public who are seeking to give or obtain information about persons …
Unknown
LADB-2 — Extend computerisation to all police forces for shared information access
Recommendation: Computerisation should be extended to all police forces, so that the information collated by each is readily available to all others (para 4.120).
Unknown
LADB-1 — Computerise system for managing missing persons and casualty information
Recommendation: The system for the reception of information about missing persons, casualties and survivors should be computerised. It should be possible for information which has been received to be entered directly into the computer and for information from it to be …
Unknown
CR2 — Technology for duplicate incident reconciliation
Recommendation: HM Coastguard should seek, at pace, to invest in the technology required to support its ability to reconcile duplicate small boat incidents. Where this cannot be accommodated within the existing budgets of the Maritime and Coastguard Agency, the Department for …
Gov response: Duplicate incidents are those where multiple calls are received about the same boat and/or there are multiple boats in the channel simultaneously, creating a complex and unclear operational picture. Technology and procedures that would usually …
Accepted
COVID-M5.10 — Transparency, Governance and Accountability in Emergencies
Recommendation: The UK government, Scottish Government, Welsh Government and Northern Ireland Executive should improve transparency, governance and accountability for procurement in an emergency. As a minimum, these improvements should include the following: Enhancing transparency Any central digital platform used for procurement …
Gov response: No formal government response published. The Northern Ireland Executive had not published a response to the Module 5 report of 14 July 2026 when the Executive Office's publications list was checked on 25 September 2026.
No response yet
P2-15 — Establish legal recognition and regulation of fire engineer profession
Recommendation: That the profession of fire engineer be recognised and protected by law and that an independent body be established to regulate the profession, define the standards required for membership, maintain a register of members and regulate their conduct. (113.25)
Gov response: The government accepts this recommendation. We recognise the importance of fire engineers in ensuring life safety and will consider how to most effectively protect and regulate the profession.
Accepted
P2-14 — Require test results disclosure and transparency for construction products
Recommendation: a) that copies of all test results supporting any certificate issued by the construction regulator be included in the certificate; b) that manufacturers be required to provide the construction regulator with the full testing history of the product or material …
Gov response: The government accepts this recommendation in principle. Any claims made about a product’s performance, including statements about its suitability for use in certain situations, must be clear, honest and evidenced. Test results relied on when …
Accepted in part
P2-13 — Make construction regulator responsible for product conformity certificates
Recommendation: That the construction regulator should be responsible for assessing the conformity of construction products with the requirements of legislation, statutory guidance and industry standards and issuing certificates as appropriate. We should expect such certificates to become pre-eminent in the market. …
Gov response: The government accepts this recommendation in principle. We have published a construction products green paper alongside the response to the Inquiry that addresses this recommendation more effectively, as it will be considered as part of …
Accepted in part
F136 — Public accountability of commissioners and public engagement
Recommendation: Commissioners need to be recognisable public bodies, visibly acting on behalf of the public they serve and with a sufficient infrastructure of technical support. Effective local commissioning can only work with effective local monitoring, and that cannot be done without …
Gov response: Accepted. NHS England will support and assure clinical commissioning groups to be recognisable, visible local bodies. The National Health Service (Clinical Commissioning Groups) Regulations 2012 already require that clinical commissioning groups’ names reflect their local …
Accepted
F128 — Expert support
Recommendation: Commissioners must have access to the wide range of experience and resources necessary to undertake a highly complex and technical task, including specialist clinical advice and procurement expertise. When groups are too small to acquire such support, they should collaborate …
Gov response: Accepted. Commissioning support services have been developed to provide commissioners with the range of capacity and expertise required to commission effectively. Commissioning comprises some activities for which the statutory commissioning body must retain ultimate responsibility, …
Accepted
F127 — Resources for scrutiny
Recommendation: The NHS Commissioning Board and local commissioners must be provided with the infrastructure and the support necessary to enable a proper scrutiny of its providers' services, based on sound commissioning contracts, while ensuring providers remain responsible and accountable for the …
Gov response: Accepted. The NHS Standard Contract, NHS England’s assurance of clinical commissioning groups, and the development of commissioning support services, together provide a new infrastructure to ensure that commissioners have the capacity and capability to scrutinise …
Accepted
FENN-8 — Timed recording and retrieval system for all controller communications and messages
Recommendation: All messages received or made by HQ and line controllers must be timed and recorded with an effective retrieval system. A telephone system incorporating the most up-to-date facilities shall also be provided, as should data and video transmission equipment.
Unknown
P2-19 — Review architect education and training for fire safety
Recommendation: We recognise that both the Architects Registration Board and the Royal Institute of British Architects have taken steps since the Grenfell Tower fire to improve the education and training of architects. We recommend that they should review the changes already …
Gov response: ARB and RIBA accept this recommendation. The Inquiry’s report notes that both the regulator, the Architects Registration Board (ARB), and the professional body, the Royal Institute of British Architects (RIBA), have taken steps since the …
Accepted
P2-18 — Develop fire engineering courses for construction professionals
Recommendation: That the government, working in collaboration with industry and professional bodies, encourage the development of courses in the principles of fire engineering for construction professionals and members of the fire and rescue services as part of their continuing professional development. …
Gov response: The government accepts this recommendation. We recognise the importance that the principles of fire engineering can have for these professions and others. We will work with industry and professional bodies to consider how best to …
Accepted
P2-17 — Define competent fire engineer knowledge and skills
Recommendation: That the government convene a group of practitioner and academic fire engineers and such other professionals as it thinks fit to produce an authoritative statement of the knowledge and skills to be expected of a competent fire engineer. Such a …
Gov response: The government accepts this recommendation. We will convene a panel of academics and industry experts to consider what should be expected of a competent fire engineer. The panel will also support and advise on the …
Accepted
P2-16 — Increase Masters-level fire engineering course places
Recommendation: That the government take urgent steps to increase the number of places on high-quality masters level courses in fire engineering accredited by the professional regulator. (113.25)
Gov response: The government accepts this recommendation. We recognise the value that more masters level courses in fire engineering could bring and will consider how to most effectively increase their number and take-up.
Accepted
P2-1 — Establish single construction industry regulator
Recommendation: That the government draw together under a single regulator all the functions relating to the construction industry to which we have referred. (113.6)
Gov response: The government accepts this recommendation in principle. The single regulator will deliver the functions specified in the report with two exceptions. We do not believe it is appropriate for the single regulator to undertake testing …
Accepted in part
P2-57 — Local authority review third-party contracts
Recommendation: Local authorities must review all contractual arrangements and agreements with third-party providers of services that care for and transport the deceased. This must include consideration of assurance mechanisms, such as key performance indicators, regular reporting, formal contract review meetings, site …
Gov response: For the remaining 21 recommendations, these remain under consideration.
Response Unclear
DM-23 — Retain documents in digitised form
Recommendation: It is recommended that, whenever a major incident remains under investigation or inquiry, documents should be retained in digitised form, subject to appropriate security measures and made available to those who subsequently and justifiably require access to them.
Gov response: 2.4.4. The new Code of Practice, together with a new, complementary APP on ‘Archiving of records in the public interest’, will set guidance for preserving records where there is a public interest, as well as …
Noted
Select committee recommendations(997)— showing 50 strongest matches
#40 —
Recommendation: With adequate safeguards around the protection of original content and intellectual property, we support the BBC expanding its activities on YouTube to make sure it is reaching audiences, particularly young audiences, where they are. The BBC should clarify if they …
#33 —
Recommendation: The transition to IPTV may bring benefits, but will also mean a more competitive environment for the BBC to operate in. It cannot presume that its content will be easily found on a smart television. The prominence regime in the …
#32 —
Recommendation: The government is consulting on whether DTT is switched off in 2034 or
#30 —
Recommendation: The BBC remains a highly trusted news provider. It must therefore continue to innovate in how and where it delivers news, so it can be found in the places where audiences are, particularly young audiences, and in formats that are …
#11 —
Recommendation: As the BBC leans into the creator economy across the country, it should strategically develop its current estate with facilities that can harness the potential of new media and support the creator economy. It would be a statement of the …
#25 —
Recommendation: Crypto-assets are the lifeblood of the ransomware ecosystem, and have been a major driver of the increased threat. The Government is making welcome reforms to the A hostage to fortune: ransomware and UK national security 67 UK’s legislative regime underpinning …
Response attribution not verified
#43 —
Recommendation: HMPPS should continue investing in its IT systems, such that Probation staff can dedicate more time to people on probation (see also section starting at paragraph 166 on âmaking the most out of partnershipsâ on the partners of the Probation …
Response attribution not verified
#22 —
Recommendation: We recommend that the Government explores the options for and feasibility of acquiring a sovereign LLM capability. No option is risk free, though commissioning external developers might work best. Any public sector capability would need to be designed to the …
Response attribution not verified
#21 —
Recommendation: We do not recommend using an ‘off the shelf’ LLM or developing one from scratch: the former is too risky and the latter requires high-tech R&D efforts ill-suited to Government. But commissioning an LLM to high specifications and running it …
Response attribution not verified
#20 —
Recommendation: A sovereign UK LLM capability could deliver substantial value if challenges around reliability, ethics, security and interpretability can be resolved. LLMs could in future benefit central departments and public services for example, though it remains too early to consider using …
Response attribution not verified
#17 —
Recommendation: Equitable access will be key. UK Research and Innovation and DSIT must ensure that both researchers and SMEs are granted access to high-end computing facilities on fair terms to catalyse publicly beneficial research and commercial opportunity.
Response attribution not verified
#16 —
Recommendation: Recent Government investments in advanced computing facilities are welcome, but more is needed and the Government will struggle to afford the scale required to keep pace with cutting edge international competitors. The Government should provide more incentives to attract private …
Response attribution not verified
#25 —
Recommendation: While there are many high-quality staff at the UK’s regulators, there are skills gaps in some areas, particularly in areas of rapid change such as digital and technological skills. The ability of regulators to understand, manage and, if necessary, enforce …
Response attribution not verified
#3 —
Recommendation: Although digital trade is a rapidly growing and developing area of clear importance to UK trade, the frameworks for digital trade governance are still evolving domestically and globally. This has led to a somewhat fragmented overall picture in policy and …
Response attribution not verified
#2 —
Recommendation: In light of a rapid global transformation in how trade is delivered and ordered, the Government should support and contribute to global efforts to develop commonly agreed typologies and categories for digital trade.
Response attribution not verified
#1 —
Recommendation: In order to regulate and support digital trade and the digital economy effectively, the Government must be able adequately to categorise or classify, define, quantify and measure it.
Response attribution not verified
#15 —
Recommendation: The Government must take immediate action to deliver the AI Opportunities Action Plan. Delivery of the plan must be supported by sustained political commitment and a laser focus on delivering growth. Implementation must be joined-up and pragmatic, and focus on …
Response attribution not verified
#14 —
Recommendation: The AI Opportunities Action Plan is a positive step towards seizing opportunities in this transformational technology, and the Government’s response to it is encouraging. However, achieving these goals will demand a mindset shift across the public sector, accompanied by bold …
Response attribution not verified
#45 —
Recommendation: The Government should introduce dedicated audio equipment, including sound booths, for interpreters as part of court refurbishments, and provide appropriate portable equipment for un-refurbished courts.
Response attribution not verified
#44 —
Recommendation: The introduction of sound booths would allow interpreters to undertake an improved level of simultaneous interpreting through audio equipment without interruption of court proceedings. This would also remove whispered interpreting in the dock, allowing for better independent assessment.
Response attribution not verified
#42 —
Recommendation: The Government should use their court refurbishment project to ensure that the court estate infrastructure is suitable for remote interpreting, including appropriate audio -visual equipment, court layout and procedures. It should also ensure that the necessary infrastructure, training and culture …
Response attribution not verified
#40 —
Recommendation: Remote interpreting in courts is hampered by a lack of infrastructure such as insufficient audio-visual equipment and the integration of remote links into court proceedings. Many of these issues could be addressed with thoughtful refurbishment of the court estate.
Response attribution not verified
#106 —
Recommendation: The potential for regulatory and supervisory technology to automate compliance and improve the regulators’ ability to fulfil their functions is compelling . The FCA and the PRA must review their operational processes and rule-making functions to explore how they might …
Response attribution not verified
#104 —
Recommendation: Several witnesses encouraged the FCA and the PRA to make greater use of regulatory technology, which could help reduce the compliance burden and enhance the monitoring of trends to support supervision. Simon Taylor noted that increased data sharing and standardisation …
Response attribution not verified
#20 —
Recommendation: The potential for regulatory and supervisory technology to automate compliance and improve the regulators’ ability to fulfil their functions is compelling. The FCA and the PRA must review their operational processes and rule-making functions to explore how they might make …
Response attribution not verified
#28 —
Recommendation: The Bank told us that it will continue adapting RTGS to respond to developments in the wider payments landscape, to provide both the infrastructure and the technological platform to support innovation. It explained that payment technologies and settlement models are …
Response attribution not verified
#25 —
Recommendation: The Bank took an early decision that, to support system security and long-term resilience, it would run, maintain and update the new RTGS itself, once live. It also owns the intellectual property for the new system. The Bank highlighted that …
Response attribution not verified
#18 —
Recommendation: The Bank told us that the RTGS programme reinforced the importance of investing in new technology at the right time and that it could not “keep pushing the investment to the right” without increasing the risk of obsolescence or making …
Response attribution not verified
#16 —
Recommendation: The Bank made an early strategic decision to move away from its legacy system for the RTGS and use a new technology approach, one of the first central banks to do so.34 The Bank explained that although the legacy system …
Response attribution not verified
#9 —
Recommendation: The Deputy Governor noted that he had limited prior experience in technology projects, so it was essential to create “a team of people who knew what they were doing”.17 One early decision on the programme was to work in partnership …
Response attribution not verified
#7 —
Recommendation: To secure the anticipated benefits from the new system, the Bank must make good on its plans for maintenance and further enhancement of the RTGS. Delivering long-term value from the new RTGS depends on the Bank’s ability to sustain and …
Response attribution not verified
#4 —
Recommendation: The Bank took the strategic opportunity to move the RTGS to a new technology structure which better supports innovation, rather than patch up the existing legacy system. The Bank made an early strategic decision to move away from its old, …
Response attribution not verified
#27 —
Recommendation: Peter Gibson from Fighting With Pride told us that the MoD initially promised victims regular updates during the claim process, but this did not come to fruition, and it also said the MoD launched the scheme without delivering its online …
#17 —
Recommendation: We are grateful to Penny Young for her work as interim Chair of the UKSA since September 2025 and her role in leading recovery plans for the ONS. We find the priorities set out by the Board to be a …
#58 —
Recommendation: The Ministry of Justice must accelerate plans, and increase funds available, to upgrade the Legal Aid Agency’s digital infrastructure which is not fit for purpose. This should include a commitment and published timeline to fully replace the Client and Cost …
Response status not verified
#56 —
Recommendation: We are concerned that current sums committed to restoring and upgrading the Legal Aid Agency’s IT systems will not be sufficient, and will come too slowly, to prevent further negative impact on the provider base. (Conclusion, Paragraph 168)
Response status not verified
#19 —
Recommendation: Departments and ALBs are migrating to shared services from different starting points. While some departments are on ageing legacy systems, three departments—the Department for Education, HM Treasury and the Home Office—have already invested in modern, cloud-based platforms that also provide …
Response status not verified
#9 —
Recommendation: We noted parallels between the Shared Services Strategy and other cross-government cloud transformation initiatives. The Office for National Statistics launched the Integrated Data Service (IDS) programme in 2020.16 The programme set out to harness cloud platforms and innovative systems and …
Response status not verified
#18 —
Recommendation: We asked HMRC when it expects to see the benefits of the extra investment in its IT. HMRC told us that by the end of the Spending Review period it wants to be a digital first organisation, with 90% of …
Response status not verified
#7 —
Recommendation: DWP should outline how it intends to strengthen its operational processes to support a smoother operation of Connect to Work, including ensuring continuity in case management, updating the tools used for reviewing documentation, and reducing delays caused by slow or …
Response status not verified
#6 —
Recommendation: Support from DWP during the launch of Connect to Work was not consistent across areas. Differences in the quality and clarity of guidance, levels of engagement from Regional Engagement Leads, and the readiness of digital systems created challenges in the …
Response status not verified
#13 —
Recommendation: We welcome the Government’s publication of online guidance for people experiencing TNR. This is a positive step towards providing easily accessible information on TNR and helping victims understand avenues of support available to them. (Conclusion, Paragraph 48) 42
Response attribution not verified
#17 —
Recommendation: The government must set out in detail how it expects to introduce audio recording across the magistrates’ court estate and how recordings will be stored, accessed and transcribed to demonstrate that the necessary systems will be fully operational before the …
Response status not verified
#16 —
Recommendation: Audio recording of magistrates’ court proceedings will require significant investment in infrastructure, secure storage systems and transcription. Based on recent experience, we are sceptical that HMCTS will be able to ensure that all magistrates’ courts can be readily equipped with …
Response status not verified
#19 —
Recommendation: The productivity of the Department’s case managers is hampered by the fact that the scheme relies on three IT systems, which require case managers to transfer information manually from one system to another.33 The Department explained that it had more …
Response status not verified
#51 —
Recommendation: The digital ID will be a significant test of the government’s wider digital transformation ambitions: if it does not succeed, or results in a worse experience for citizens when they interact with government, there will be far-reaching political consequences. Citizens’ …
Response status not verified
#49 —
Recommendation: While technology can help improve people’s experience of public services, and activities such as banking are increasingly done online, the difference between interactions with the state and a bank is that citizens have a choice 57 about which bank to …
Response status not verified
#48 —
Recommendation: As part of the government’s wider reset in its relations with the European Union, and its technology sovereignty strategy, DSIT should establish a unit dedicated to monitoring and disseminating digital government best practice from across the EU, with a remit …
Response status not verified
#46 —
Recommendation: The government should publish a technology sovereignty strategy that sets out how it intends to support the development of sovereign alternatives to incumbent providers across the public sector. Informed by the cross-government definition and list of required sovereign capabilities recommended …
Response status not verified
#44 —
Recommendation: Building sovereign alternatives to US tech providers will require targeted support for start-ups in strategic sectors; a robust approach to competition policy that does not shy away from confrontation with incumbent firms but instead supports the development of a diverse …
Response status not verified
HSSIB safety recommendations(20)
Digital tools for online consultation in general practice
National healthcare organisations can improve patient safety by supporting software developers of online consultation tools to meaningfully involve patients and staff in software design to help better understand their needs. HSSIB suggests the following for integrated care boards Safety response …
Safety Observation
Digital tools for online consultation in general practice
National healthcare organisations can improve patient safety by creating the conditions within which online consultation tools can be effectively implemented, including ensuring general practice has the resources, capacity and capabilities to meet the needs of its patients.
Safety Observation
Digital tools for online consultation in general practice
HSSIB recommends that NHS England develops mechanisms for assuring that integrated care boards support general practices when implementing online consultation. This is to ensure online consultation tools are procured and implemented in ways that best support patient safety.
Safety Recommendation
Digital tools for online consultation in general practice
HSSIB recommends that NHS England undertakes an evaluation of the risks to patient safety of online consultation tools in general practice, taking into account the findings of this investigation, recent research, and the experiences of general practices. This is to …
Safety Recommendation
Healthcare provision in prisons: continuity of care
HSSIB recommends that NHS England, via regional commissioning teams, works with HM Prison and Probation Service to identify barriers to using telemedicine for outpatient appointments, and then implements local solutions to promote and enhance the capability and usability of telemedicine. …
Safety Recommendation
Medication not given: anticoagulation before and after a procedure
How does your organisation consider factors relating to equipment which may affect the successful implementation of EPR/ePMA systems?
Learning Prompt
Mental health inpatient settings: Creating conditions for the delivery of safe and therapeutic care to …
Providers of mental health inpatient care can support patient safety by evaluating and addressing local barriers to the effective use of technology to support patient care, including through gaining insights from people with lived experience (patients and staff) and ensuring …
Safety Observation
Electronic patient record (EPR) systems – thematic review
How does your organisation evaluate whether all necessary elements are in place before an EPR system is implemented or changed, for example through assessment of IT infrastructure and training?
Learning Prompt
Electronic patient record (EPR) systems – thematic review
How does your organisation ensure relevant information is requested from manufacturers and scrutinised during the selection and procurement of systems?
Learning Prompt
The use of an appropriate flush fluid with arterial lines
It may be beneficial to increase the speed of implementation of the use of technology to support closed-loop medicines administration systems.
Safety Observation
Clinical investigation booking systems failures: written communications in community languages
It may be beneficial for NHS healthcare providers to incorporate the NHS Service Standard into agreements with third-party developers of electronic clinical investigation booking systems.
Safety Observation
Clinical investigation booking systems failures: written communications in community languages
It may be beneficial for NHS healthcare providers to incorporate the NHS Service Standard into agreements with third-party developers of electronic clinical investigation booking systems.
Safety Action
Electronic patient record (EPR) systems – thematic review
National bodies responsible for providing digital advice and guidance to NHS organisations can improve patient safety by clarifying consistent definitions for design-related IT terms – such as usability and functionality – and sharing guidance on how to apply design principles …
Safety Observation
Electronic patient record (EPR) systems – thematic review
How does your organisation identify whether an EPR system can perform the tasks needed to meet organisational requirements and meet expected national standards?
Learning Prompt
Electronic patient record (EPR) systems – thematic review
How does your organisation identify requirements for an EPR system to account for organisational and user (patients and staff) needs?
Learning Prompt
Medication not given: administration of time critical medication in the emergency department
Is your organisation aware of any adaptations that staff are required to make to ensure they can use the ePMA system effectively in local environments?
Learning Prompt
Outpatient appointments intended but not booked after inpatient stays
HSIB recommends that NHS England and NHS Improvement develops standards and an operating framework that describes the assurance required for all outpatient appointment booking processes, including after an inpatient stay. The assurance should include feedback mechanisms which provide safeguards that …
Safety Recommendation
Weight-based medication errors in children
HSIB recommends that NHS Digital and NHSX promote the organisational requirements for digital clinical safety, including organisations’ responsibilities in terms of safety cases and clinical safety officers, to encompass system functionality and processes.
Safety Recommendation
Creating conditions for learning from deaths and near misses in inpatient and community mental health …
Organisations can improve patient safety by involving ‘digital experts’ in their electronic patient record system improvement projects. This will support any digital configuration and infrastructure changes required to record person-centred approaches to psychosocial assessments and safety planning.
Safety Observation
Workforce and patient safety
HSSIB recommends that NHS England undertakes an evaluation of the risks to patient safety of online consultation tools in general practice, taking into account the findings of this investigation, recent research, and the experiences of general practices. This is to …
Safety Recommendation
CQC inspection actions(10)
Royal Lancaster Infirmary
The service should consider the improvement of internet connectivity in the department.
Should Do
Furness General Hospital
The service should consider the improvement of internet connectivity in the department.
Should Do
North Tyneside General Hospital
The trust should continue to develop its capacity and sustainability in IT.
Should Do
Berwick Infirmary
The trust should continue to develop its capacity and sustainability in IT.
Should Do
Alnwick Infirmary
The trust should continue to develop its capacity and sustainability in IT.
Should Do
Kidderminster Hospital and Treatment Centre
Monitor the impact of delays by information technology systems for cancer and diabetes services.
Should Do
Poole Hospital
Consider how the website should be used to present documents, policies and communication to the public and interested parties. Ensure documents are current and consider which should be in the public domain.
Should Do
North Manchester General Hospital
The trust should continue to ensure that improvements are made to its IT infrastructure and reduce the risk in cyber vulnerability, system failure and downtime and the associated disruption to clinical services and risk to patient safety.
Should Do
Edgware Community Hospital
The service should ensure internet connectivity at the birth centre improves to maintain safe management of medicines and records.
Should Do
Poole Hospital
Provide improved assurance at board level on progress and problems with technology and digital information systems, including possible poor quality of data.
Should Do
ICIBI immigration recommendations(4)
An inspection of Border Force’s fast parcels operations (May–July 2023)
Introduce a digital solution to record all fast parcels examinations in real time, including the reasons for examinations to provide managers with sufficient management information to plan and assure activity.
An inspection of asylum casework (August 2020 – May 2021)
Expedite ‘Transformation’ plans specifically relating to the creation of a new digital case prioritisation and allocation tool, and the substantive interview appointment booking tool
An inspection of asylum casework (June – October 2023)
Expedite ‘Transformation’ plans specifically relating to the creation of a new digital case prioritisation and allocation tool, and the substantive interview appointment booking tool
An inspection of the Home Office’s use of age assessments (July 2024 …
The Home Office’s Digital, Data, and Technology Team, and others as necessary, should review and agree the NAAB’s IT requirements as a matter of urgency, allocating the necessary funding and …
NAO audit recommendations(95)— showing 50 strongest matches
Digital transformation in government: addressing the barriers to efficiency
CDDO should c) continue to push for central reforms in the way digital change is justified, funded and procured and work with policymakers, who often do not have the digital skills to understand how digital services work, to improve policy-making …
Accepted
Digital transformation in government: addressing the barriers to efficiency
CDDO should b) increase its capability-building through formal training and mentoring support to help senior non-specialist leaders develop their understanding of government's operating environment and the constraints posed by legacy data and systems
Accepted
Using data analytics to tackle fraud and error
Recommendation 8: The Public Sector Fraud Authority should work with the Government Digital Service to publish a playbook on how public bodies can develop the multidisciplinary team and capability to develop and deploy counter-fraud data analytics.
Using data analytics to tackle fraud and error
Recommendation 2: The Public Sector Fraud Authority should maintain a library of digital counter-fraud controls that public bodies can use to find ways to address their fraud risks. This should show the returns on investment that other public bodies have …
Using data analytics to tackle fraud and error
Recommendation 1: The Public Sector Fraud Authority (PSFA) should set out a plan for how it will support public bodies across government to make best use of data analytics to tackle fraud and error. In putting this plan together, PSFA …
Government's approach to technology suppliers: addressing the challenges
g) strengthen their intelligent client function for digital change to identify and develop key requirements before tenders and bid processes commence, improve how policymakers and technical specialists work together with procurement specialists, and ensure that digital specialists take the lead …
Government's approach to technology suppliers: addressing the challenges
Individual departments and public bodies should: f) ensure that CDIOs are responsible for overseeing commercial contracting involving technology suppliers, supported by their own departmental digital commercial teams. Large digital change programmes should not have business cases approved and contracts agreed …
Government's approach to technology suppliers: addressing the challenges
e) address recruitment shortfalls and develop a plan to better equip and train decision-makers with responsibility for initiating digital commercial and contracting. This should include education on legacy data and systems, the importance of understanding the business requirement at a …
Accepted
Customer service
e. HMRC should develop a plan for how it will support customers to use and keep using digital services. Deflection methods may be justified where queries can be fully handled digitally, but HMRC must also be more proactive in helping …
Partially accepted
Customer service
[On developing a more customer-orientated approach;} c. HMRC should ensure it understands how new digital services will support the shift from telephone and correspondence, and manage increasingly complex queries. When developing and introducing new digital services, HMRC should be clear …
Partially accepted
Digital transformation in government: addressing the barriers to efficiency
Departments should h) appoint senior service owners for all major services with accountability for the full end to end service, decision making authority to deliver all aspects, and responsibility for developing operating and continually improving the service
Accepted
Digital transformation in government: addressing the barriers to efficiency
Departments should i) establish an approach to stop new services being built on the existing costly and inefficient legacy foundations
Accepted
Digital transformation in government: addressing the barriers to efficiency
Departments should f) appoint at least one non-executive director with digital, data and technology expertise
Accepted
Digital transformation in government: addressing the barriers to efficiency
CDDO should e) review what departments can realistically achieve in terms of closing their skills gap and keep the scope of Roadmap activities under continuous review to ensure it matches available resources, accepting that prioritisation may be necessary
Accepted
Digital transformation in government: addressing the barriers to efficiency
Departments should g) ensure that membership of their most senior decision-making board includes at least one senior digital leader
Accepted
The challenges in implementing digital change
h) produce departmental strategies and plans for how to manage the legacy IT estate so that maintenance, support and decommissioning are systematically addressed and required funding is ringfenced; and
Accepted
The challenges in implementing digital change
f) strengthen their intelligent client function for digital change including identifying and developing key requirements before tenders and bid processes commence and taking the lead on supplier engagement;
Accepted
Using data analytics to tackle fraud and error
Recommendation 10: a) The Public Sector Fraud Authority should report to Parliament on whether it believes updated legislation is required to make the best use of data analytics to tackle fraud and error; b) the Department for Science, Innovation & …
Using data analytics to tackle fraud and error
Recommendation 7: a) The Public Sector Fraud Authority (PSFA) and the Government Digital Service (GDS)should build on the Digital Economy Act 2017 data-sharing process to introduce a managed process to support public bodies to share data. This managed process should …
Using data analytics to tackle fraud and error
Recommendation 6: The Public Sector Fraud Authority and the Government Digital Service (GDS) should maintain an overview of the key datasets required to support most fraud and error data analytics, and work with the bodies that maintain those datasets to …
Using data analytics to tackle fraud and error
Recommendation 5: a) The Public Sector Fraud Authority should review government functional standards and ?NOVA? standardised functional processes to make recommendations to other functions for where and how they could better tackle fraud and error; b) The Government Digital Service …
Government cyber resilience
Working in alignment with GSG?s government skills strategy, departments should make and enact plans to fill the cyber skills gaps in their workforces. Within the next year, they should: ? undertake a gap analysis of their current cyber workforce to …
Accepted
Government's approach to technology suppliers: addressing the challenges
h) set up the capability needed to improve data and processes to inform decision-making, including a pipeline of supply and demand to help the centre of government in building a more strategic approach to suppliers.
Government's approach to technology suppliers: addressing the challenges
d) work with departments to identify what further negotiation levers they would find useful beyond headline volume and pricing agreements. This should include guidance for contracts for digital procurement setting out how best to navigate options and negotiate on aspects …
Accepted
Government's approach to technology suppliers: addressing the challenges
c) identify what actions it needs to take to secure improvement in governance, processes, guidelines and supplier engagement, to ensure that contracts for different categories of digital activities reflect a planned approach that addresses the business problem to be solved;
Accepted
Government's approach to technology suppliers: addressing the challenges
b) produce a sourcing strategy including how government is better able to maximise its ability to negotiate with ?big tech? and strategic suppliers;
Accepted
Government's approach to technology suppliers: addressing the challenges
In view of government?s decision to locate responsibility for the digital centre in DSIT, to provide effective leadership for government?s digital commercial activities, the digital centre, GCF and CCS should consider who should take responsibility for addressing the issues in …
Accepted
The Farming and Countryside Programme
d ensure continuing developments to the Programme?s digital and data infrastructure comply with Defra?s corporate digital and data principles and reduce reliance on legacy systems as soon as possible;
Accepted
Customer service
i. HMRC should ensure a more consistent approach to introducing major service changes, particularly those to stop or reduce existing services. This approach should include: ? early engagement with stakeholders on potential service changes to anticipate the potential impact on …
Partially accepted
Customer service
[On introducing digital services:] h HMRC should identify and apply learning from the implementation of its digital projects, including using experienced practitioners to lead projects and designing services to handle complex customer journeys and needs from the outset. This approach …
Partially accepted
Customer service
g. HMRC should develop a better understanding of the costs and benefits of its services. This will enable HMRC to better prioritise and plan the services it replaces with digital services. As part of this HMRC should: ? develop accurate …
Partially accepted
Customer service
[On achieving savings;] f HMRC should reduce avoidable, unnecessary and expensive forms of contact. In particular, HMRC should: ? set a target to reduce the volume of failure demand affecting telephone and correspondence each year. It should measure separately failure …
Partially accepted
Customer service
d. HMRC should invest in raising awareness of its digital services. It should be clear with customers about what services are available and what tasks and queries customers can and cannot do digitally.
Partially accepted
Customer service
b. For future spending reviews, HMRC should only plan to realise staff reductions from changes to its digital services once improvements have taken effect and the benefits can be estimated with confidence.
Accepted
NHS England’s modelling for the Long Term Workforce Plan
Recommendation 2: NHSE should improve documentation across the whole of the modelling pipeline to make it easier for future analysts to understand the modelling and any limitations, reproduce model outputs, and update the model when producing future versions.
Accepted
NHS England’s modelling for the Long Term Workforce Plan
Recommendation 1: NHSE should develop a modelling pipeline whose different parts are fully integrated to avoid manual processing, and which creates the capability to more easily test and produce outputs for a wider range of policy options. The pipeline, or …
Accepted
Digital transformation in government: addressing the barriers to efficiency
CDDO should a) continue to enlist proactive engagement and involvement from permanent secretaries in securing the support of senior leaders beyond the digital function
Accepted
Digital transformation in government: addressing the barriers to efficiency
CDDO should d) work with HM Treasury to address the balance between capital and resource in departments' spending requirements
Accepted
Managing central government property
c) The OGP should: ? take prompt and decisive action to establish its new property asset register, InSite, minimising additional cost to the taxpayer; and ? analyse how and why the inSite project has failed to meet its goals and …
Accepted
The challenges in implementing digital change
i) ensure that agile principles and approaches are appropriately applied within the context of significant business programme change, for example by developing interim and target operating models, and having appropriate business and technical architecture in place.
Accepted
The challenges in implementing digital change
g) maximise the chances of effective digital delivery by ensuring that business leaders have sufficient skills, commitment and time to engage in all aspects of governance and decision-making;
Accepted
The challenges in implementing digital change
e) ensure senior digital, data and technology colleagues have wider influence on all change programmes with digital components, by providing strategic direction and oversight at key decision points in the process;
Accepted
Department for Work and Pensions Annual Report and Accounts 2020-21
Perform an assessment of the fraud and error costs of using its legacy systems. The Department needs to understand the impact of not being able to make improvements to its control environment due to the inflexibility of its legacy IT …
Accepted
Improving the performance of major equipment contracts
d) The Department should work with the Cabinet Office and HM Treasury to address shortfalls in vital contract and programme management skills. Differing levels of remuneration and terms of employment between different parts of the Department, between the Department and …
Accepted
The Equipment Plan 2020-2030
The Department needs to focus on strengthening its analytical capacity. Continuing to develop staff with financial qualifications and improve its use of data would help it more effectively produce and analyse the Equipment Plan. It should identify and exploit opportunities …
Accepted
Digital Services at the Border
c) continue to monitor its technical capability and skills to deliver the programme during rollout and urgently rectify any key shortfalls it identifies;
Accepted
Immigration: Skilled Worker visas
Improve efficiency and customer service by using an analysis of its existing management information on operational performance, including from customer surveys, contacts, complaints and appeals, to produce a service improvement plan that identifies service issues, actions to resolve them, and …
Accepted
NHS England’s modelling for the Long Term Workforce Plan
Recommendation 3: Given NHSE's commitment to update the LTWP at regular intervals, it should assign responsibility for understanding the entire modelling pipeline to a small team and ensure that there is sufficient knowledge of the Python and triangulation models available …
Accepted
Lessons learned: tackling fraud and protecting propriety in government spending during an …
r) We recommend that the Cabinet Office and HM Treasury: seek to automate transparency over spending so publication requires little or no human involvement, building on current plans on contract awards following the Procurement Act 2023.
Accepted
Managing government borrowing
d [1]. The government should ensure that it has plans to manage skills and capacity risks to its debt management operations. ? The DMO should implement a plan for mitigating the risks of losing key personnel. ? The NS&I should …
Accepted
IMB individual recommendations(86)— showing 50 strongest matches
Bedford (2020)
Invest in bringing the Prison Service into the 21st century, with the introduction of more widespread forms of electronic communication (for example, in-cell telephony, video contact with families, and so on).
HMPPS
In Progress
Brinsford (2022)
The information technology (IT) at Brinsford is old and failing. While improvements were being discussed and due to be implemented in the 2022-23 reporting year, it needs to be noted that improvements are desperately needed. Hopefully the improvements and investments will improve many outcomes for staff and prisoners.
HMPPS
Implemented
Thameside (2020)
The Director should address endemic facilities failures, including the unreliability and slow repair of the in-cell CMS, serially broken lifts, and the inadequate virtual campus system.
Governor / Director
Noted
Brinsford (2020)
Can the minister provide a date for the introduction of a new information technology system worthy of the 21st century, which can replace the current inefficient and cumbersome paper-based systems in place?
Ministry of Justice
In Progress
Bedford (2020)
Facilitate movement towards a computer-based approach to managing property.
HMPPS
In Progress
Woodhill (2021)
To improve the speed of prison IT systems.
HMPPS
In Progress
Guys Marsh (2021)
HMPPS should prioritize investing in more efficient IT systems to improve both staff efficiency and accurate, timely communication.
HMPPS
In Progress
Wayland (2022)
The Board recommends to the Prison Service that it reviews its decision not to resource a modern IT system to support property management and that it seeks appropriate IT solutions without further delay.
HMPPS
Thameside (2023)
The Board continues to have issues with IT accessibility for new members. The process for setting up new members with IT access is not transparent, involves a number of stages and invariably takes far too long – four to six weeks for some of our recent members.
Governor / Director
In Progress
Hewell (2023)
When will Hewell have access to IT for prisoners? This would be time-saving for staff and will empower prisoners to take responsibility for organising their prison life and activities. It will reduce frustration, delay, and lack of trust inherent in paper-based systems.
HMPPS
Hewell (2024)
When will Hewell have IT access for prisoners? All prisons should allow direct access for prisoners to enable them to be self-directing and reduce the burden and mistrust of paper-based systems.
HMPPS
Partially Accepted
Bristol (2024)
When will HMP Bristol have the information technology to enable prisoners to make applications online, reduce frustrations with existing paper systems and free up staff time?
HMPPS
Noted
Sudbury (2025)
Despite some improvement during the reporting year, the provision of equipment and connectivity to support digital training and web-based learning remains limited, with fewer computers, some work areas not Wi-Fi connected, and no extension of laptop provision. When will this be addressed?
HMPPS
Implemented
Hewell (2025)
Will the Minister ensure that all prisons and prisoners have access to IT systems to increase prisoners’ skills and chances of employment, to free up prison officer time spent on paper systems and to promote a fairer and more transparent regime?
Ministry of Justice
Partially Accepted
Tinsley House IRC (2020)
to continue to explore ways of providing tablet computers in the library at Tinsley House, to enable detainees to download materials, subject to appropriate security checks.
Governor / Director
Ford (2020)
You may remember that HMP Ford developed and extensively tested an innovative IT unit with limited and secure internet access which sat empty for two years. This unit could have been put to vital use during COVID-19 to enable prisoners to start the online registration for Universal Credit, search for employment in these trying times for the country prior to …
HMPPS
In Progress
Cookham Wood (2020)
The lockdown highlighted Cookham Wood’s serious lack of IT facilities and telephone capacity. This greatly inhibited effective communication and planning with external agencies. What will be done to increase IT and telephone communication facilities in YOIs?
HMPPS
In Progress
Bedford (2020)
Consider how the library service is going to be maintained and developed in forthcoming years, given the need to facilitate internet access for prisoners.
HMPPS
Partially Accepted
Thorn Cross (2021)
In our report two years ago we commented on the need to upgrade the IT systems. They are no better. Too much time is wasted waiting for slow systems to respond.
HMPPS
In Progress
Maidstone (2021)
Seek budget for the early implementation of in-cell telephony and better internet bandwidth.
Governor / Director
In Progress
Foston Hall (2021)
Are there plans to address: the ongoing IT problems which result in lengthy delays in resolving problems and replacing broken equipment, undermining the efficient administration of the prison
HMPPS
In Progress
Exeter (2021)
Invest in an IT infrastructure, hardware and technical support which enables prisons to function more effectively and communicate with stakeholders and others in a more diverse and contemporary way (see 3.2.8).
HMPPS
Guys Marsh (2022)
The prison was to receive in-cell technology, now cancelled, so that everyday tasks could be carried out seamlessly by prisoners, and education programmes delivered effectively. Is there to be a review of that decision?
HMPPS
Downview (2022)
What actual progress has been made to implement an effective digital strategy for education, to ensure that digital devices are available within prisons and to ensure safe and secure access to the internet in the women’s estate?
HMPPS
Wayland (2023)
only a full digitisation of the library catalogue will provide the sort of comparable access as is available in the wider community.
Governor / Director
Downview (2023)
lack of infrastructure for digital education.
Other
Feltham (2024)
When will B side prisoners have in-cell laptops that support study on remote learning courses such as the Open University?
HMPPS
In Progress
Feltham (2024)
When will A side education have a new management of information system (MIS)?
HMPPS
In Progress
Sudbury (2025)
What is intended to be done to ensure that all prisoners receive digital technology assessment on their arrival and, if necessary, adequate digital training?
Governor / Director
Standford Hill (2025)
While we appreciate that the prison has tried to obtain authorisation for non-internet mobile phones, this needs to be pursued. The current telephony provision is inadequate.
Governor / Director
Standford Hill (2025)
The provision of PIN phones has been discussed for a very long time. It needs to be implemented to support relationships and rehabilitation.
HMPPS
In Progress
Standford Hill (2025)
Technology to validate release on temporary licence (ROTL) has been suggested in previous reports - we believe this needs to be implemented to save significant staff costs.
HMPPS
Rejected
Send (2025)
Prisoners need access to digital technology to prepare themselves for re-entry to life in the community (7.1).
HMPPS
In Progress
London short term holding facilities (STHF) (2025)
The Board would like the lack of signal in Terminal 2 to be urgently addressed, so that a translation device can be used to communicate with detained people.
Ministry of Justice
London short term holding facilities (STHF) (2025)
The Board would like to see access to Wi-Fi for detained people across all the holding rooms. The trial started late in the year and has been halted. We are pleased to note that there is the intention to restart the trial.
Ministry of Justice
Bristol (2025)
When will Launchpad (a digital programme designed to enhance communications by providing prisoners with access to in-cell laptops and a range of digital services) be installed in HMP Bristol, as the IMB believes this will significantly reduce prisoner frustration and free up staff time to deliver an effective regime?
HMPPS
In Progress
Derwentside (2022)
To improve the communications infrastructure for Derwentside.
Home Office
Wandsworth (2020)
Is there an opportunity to invest in a national electronic prison property system that might replace the current archaic paper-based operation? This is an opportunity not only to save money and human resource, but also to ensure that prisoners have a fairer and more decent experience in prison.
HMPPS
In Progress
Stoke Heath (2020)
The Board feels strongly that the paper-based system for tracking prisoners’ property is out of date and would benefit from technology investment.
HMPPS
In Progress
Leeds (2020)
Are there plans to increase the numbers of telephones for staff that can access the in-cell telephone system and increase the number of computers for staff?
Governor / Director
Send (2021)
The Board is concerned that the Prison Service is currently failing to provide prisoners with the skills required for life in a digital age (7.1).
HMPPS
In Progress
Maidstone (2021)
Finance appropriate technology services for IMBs as suggested by the IMB Secretariat.
Other
Kirkham (2021)
The prison’s IT system is in desperate need of an upgrade. Use of the latest Microsoft packages would enable a more accurate, efficient and robust administration with quicker queries of data and responses to complaints. This would be of benefit to both staff and prisoners.
HMPPS
In Progress
Downview (2021)
Likewise, internal IT systems often appear out of date and challenging to work with, wasting significant amounts of staff time – what are the plans for updating these across the estate?
HMPPS
In Progress
Downview (2021)
Develop an effective digital strategy for education to ensure digital devices are available within prisons and safe and secure access to the internet in the women’s estate.
HMPPS
In Progress
Feltham (2022)
What assistance can be given to IMB members to enable better access to technology within the prison so that members can easily access computer systems while onsite?
Governor / Director
Downview (2022)
Given the significant challenges posed by the lack of IT infrastructure in prison education and barriers created to enabling prisoners to be job-ready, how can digital access be expedited?
Ministry of Justice
Stocken (2023)
Wing-based electronic kiosks should be provided on the wings.
HMPPS
Send (2023)
The continuing failure to roll out digital technology to Send is unacceptable and amounts to unfair treatment for prisoners at Send.
HMPPS
Derwentside IRC (2023)
To improve the communications infrastructure for Derwentside
Home Office
Health investigations(3)
Report of a review in respect of: Mr D and … — Rec 1.11
In relation to the initial delay in identifying the correct address during the 999 call, we believe that the value of installing appropriate software to assist with address identification in all WAST control should be examined to ensure delays with the identification of the location of incidents are minimised.
wales
Independent investigation into the care and treatment of DO — Rec 5
1. It is recommended that the Trust considers whether an IT solution could be adopted which manages patients’ need for information about their inclusion on waiting lists. 2. The Trust should review the manner in which it communicates with the patients of its psychological therapy services who are awaiting access …
DO who committed a homicide in 2013. DO was in receipt of services from South London and Maudsley NHS Foundation Trust
london
Partially Accepted
Independent investigation: Ben Cargill (Mr D), Chesham, Bucks (2004) — Rec ten
The inquiry panel understands that the Trust, together with its partner agencies, is reviewing and developing an electronic data system, which can be used by the multi-disciplinary team. It is further recommended that the Trust: • Reviews the implementation of integrated records to ensure that the transition to this new …
south_east
Detention investigations(3)
Independent Investigation into Concerns about Brook House Immigration Removal Centre — Rec R32
G4S and the SMT should ensure that the welfare team has the technological and administrative support it needs. (To be completed within 6 months)
Immigration Detention
Assessment of government progress in implementing the report on the … — Rec 35
The Home Offce should encourage moves to develop a digital version of the ACDT document.
Immigration Detention
Review into the Welfare in Detention of Vulnerable Persons — Rec 26
I recommend that the Home Office consider how rapidly it can move towards a system of electronic record keeping for the PER and IS91RA.
Immigration Detention
Independent reviews(50)
National workload action group: reports on social worker workload — Rec 15
DfE should, with Social Work England and Ofsted, commission further work to explore the implications of digital practice to determine: • how digital practice approaches should be taught in qualifying and post-qualifying programmes • how the employer and professional regulators should interpret the implications of digital practice in relation to …
Health & Social Care
National workload action group: reports on social worker workload — Rec 14
Organisations producing practice tools for social workers should include information about how they can be used for both face-to-face and digital practice.
Health & Social Care
Building Control Independent Panel — Rec 12
Deliver a single national digital building control portal. Create one route for all submissions, workflows and records, enabling consistent processes and real time regulatory visibility.
Building Safety
Fisher Review (Part 1) — Rec 8
Section 6 of the Code of Practice should make provision for the use of technology to assist in the creation of modern, resource-efficient schedules.
Justice & Legal
Fisher Review (Part 1) — Rec 7
Regarding the identification of relevant and disclosable material, that the following changes be made: a. Identifying Relevant Material — Amend the Code of Practice, creating a new section, 'Reviewing Material', to make clear that technology can be used to identify material which may be relevant to an investigation (as defined …
Justice & Legal
Accepted
Fisher Review (Part 1) — Rec 4
That a new governance model for digital forensics be created to streamline decision-making and standardise access to digital forensic capabilities in all investigations.
Justice & Legal
Accepted
Fisher Review (Part 1) — Rec 1
A Criminal Justice Digital Disclosure Working Group, comprising law enforcement, prosecution, defence and judicial representatives, should be created to consider: a. Existing advanced technological tools for the management of disclosure and evidential material across the criminal justice system and the functionality that these tools provide, including in facilitating access for …
Justice & Legal
Cunliffe Water Commission — Rec 39
Recommendation 39: Standards should be issued for the roll-out of smart meters in the non-household market in England and Wales.
Other
Cunliffe Water Commission — Rec 37
Recommendation 37: The UK and Welsh government should accelerate efforts to reduce household water consumption by introducing compulsory smart metering for a wider range of circumstances.
Other
Cunliffe Water Commission — Rec 30
Recommendation 30: The regulator should significantly accelerate the implementation of digital programmes to support intelligence-led and transparent enforcement and compliance activities.
Other
Corry Defra Regulation Review — Rec 28
Use the momentum of the Defra Group AI Strategy 2030 to identify three high-ambition applications of AI which will (1) build Defra's role as a digital regulator, (2) support both economic growth and nature recovery outcomes, and (3) have an economy of scale across regulators. These applications should be generated …
Other
Corry Defra Regulation Review — Rec 27
Defra needs to build on the early progress being made to deliver a permitting portal which will show the progress of applications and increase transparency, by continuing to accelerate this work and ensuring consistency of approach across regulators, with a clear business case relating to the economic growth benefits from …
Other
Corry Defra Regulation Review — Rec 26
Two 'digital champions' (a Minister and a senior official) should be appointed to accelerate the digital transformation of Defra and its regulators, setting priorities for investment and publishing an external plan within the next six months on how the customer experience and regulatory outcomes will be improved by the changes, …
Other
Corry Defra Regulation Review — Rec 20
A short review is needed to assess the current landscape of chargeable services and cost recovery across Defra, so it can go further in applying the polluter pays principle, to support the Department in providing faster and more transparent digital services to customers.
Other
Newman CAA Review — Rec 4.1
The CAA should finalise, and then implement, its efficiency and reinvestment plan. This includes a significant upgrade in the CAA's IT and ability to deliver services online. The principles of the efficiency and reinvestment plan, including the acceleration of the upgrading of the CAA's IT systems and processes, have been …
Other
Newman CAA Review — Rec 3.7
The CAA should update its website, considering the views of stakeholder groups, including CAA customers and aviation consumers, to improve user experience and enable all stakeholders to more easily navigate, access and understand information, relevant guidance and policies. We recommend that the board approves a timetable for the updating of …
Other
Carter NHS Productivity Review — Rec 9
All trusts should have the key digital information systems in place, fully integrated and utilised by October 2018, and NHS Improvement should ensure this happens through the use of 'meaningful use' standards and incentives.
Health & Social Care
Hall-Pesenti AI Review — Rec 18
Government should ensure that challenges addressed by the Industrial Strategy Challenge Fund (ISCF) and Small Business Research Initiative (SBRI) are designed to attract and support applications of AI across the full range of challenge areas and set funded challenges which use public sector data for AI.
Other
Hall-Pesenti AI Review — Rec 17
Government, drawing on the expertise of the Government Digital Service, the Data Science Partnership and experts working with data in other Departments, should develop a programme of actions to prepare the public sector and spread best practice for applying AI to improve operations and services for citizens.
Other
Hodgson Charities Act Review — Rec 44
The Charity Commission should explore technology-based ways of validating data from the information provided to it in both charities accounts and Annual Return.
Other
Hodgson Charities Act Review — Rec 39
Voluntarily registered charities must submit accounts, for publication on the Commission’s website, but must do so electronically. Submissions by charities that are compulsorily registered but have an income below £25,000 per year must also be electronic.
Other
Hodgson Charities Act Review — Rec 27
Voluntary registration should be introduced by bringing s30(3) of the Charities Act 2011 Act into force, once the process of registering excepted charities with an income over £25,000 has been completed and when all existing organisations wishing to convert to a Charitable Incorporated Organisation have had two years to do …
Other
Wachter NHS IT Review — Rec 9
Ensure Interoperability as a Core Characteristic of the NHS Digital Ecosystem – to Promote Clinical Care, Innovation, and Research. The new effort to digitise the NHS should guarantee widespread interoperability. The goals of interoperability are to enable seamless care delivery across traditional organisational boundaries, and to ensure that patients can …
Health & Social Care
Wachter NHS IT Review — Rec 8
Organise Local/Regional Learning Networks to Support Implementation and Improvement. To support purchasing, implementation, and ongoing improvements by trusts, digital learning networks should be created or supported. Such networks may vary, with some helping in the early stages (choice of EHR system, contracting, implementation) and others at later stages (optimisation, decision …
Health & Social Care
Wachter NHS IT Review — Rec 7
Link National Funding to a Viable Local Implementation/Improvement Plan. The availability of central money to support digitisation should be linked to a parallel investment from each trust, NHS approval of a plan that demonstrates that the trust is adequately prepared to succeed in both digitisation and in promoting regional interoperability, …
Health & Social Care
Wachter NHS IT Review — Rec 6
While Some Trusts May Need Time to Prepare to Go Digital, All Trusts Should be Largely Digitised by 2023. It would be reasonable to expect all trusts to have achieved a high degree of digital maturity by 2023. After that year, no more government subsidies should be made available. The …
Health & Social Care
Wachter NHS IT Review — Rec 5
Allocate the New National Funding to Help Trusts Go Digital and Achieve Maximum Benefit from Digitisation. Given the upfront costs of switching from analog to digital (tens of millions of pounds for a mid-sized trust, still more for a large one), new investments are required to promote digitisation across the …
Health & Social Care
Wachter NHS IT Review — Rec 4
Strengthen and Grow the CCIO Field, Others Trained in Clinical Care and Informatics, and Health IT Professionals More Generally. Given the importance of the workforce to the success of the overall strategy, we recommend an investment in workforce development of £42 million, one percent of the £4.2 billion currently allocated …
Health & Social Care
Wachter NHS IT Review — Rec 3
Develop a workforce of trained clinician-informaticists at the trusts, and give them appropriate resources and authority. We see the absence of professional, well-supported CCIOs with appropriate authority and resources as an enormous obstacle to successful deployment and benefits realisation of health IT at the trust level. Without the availability of …
Health & Social Care
Wachter NHS IT Review — Rec 2
Appoint and Give Appropriate Authority to a National CCIO. In reviewing today's NHS organisational chart and meeting with NHS leaders, we were unable to identify any high-level health IT policymakers who have both clinical training/experience and experience/training in health IT. We believe that such a person – a national CCIO …
Health & Social Care
Francis Curriculum Review — Rec 4
Develops the national curriculum as a digital product that can support teachers to navigate content easily and to see and make connections across key stages and disciplines.
Education
Pitt Floods Review — Rec 44
Category 1 and 2 responders should assess the effectiveness of their emergency response facilities, including flexible accommodation, IT and communications systems, and undertake any necessary improvement works.
Other
Pitt Floods Review — Rec 37
The Environment Agency should work with its partners to progressively develop and bring into use flood visualisation tools that are designed to meet the needs of flood-risk managers, emergency planners and responders.
Other
Pitt Floods Review — Rec 36
The Environment Agency should make relevant flood visualisation data, held in electronic map format, available online to Gold and Silver Commands.
Other
Pitt Floods Review — Rec 4
The Environment Agency should further develop its tools and techniques for predicting and modelling river flooding, taking account of extreme and multiple events and depths and velocity of water.
Other
Bean Economic Statistics Review — Rec D12
Recommended Action 12: Ensure ONS's technology and data systems are capable of supporting the flexible exploitation of very large data sets.
Other
Bean Economic Statistics Review — Rec C9
Recommended Action 9: ONS should continue to develop its new and greatly improved website in order to ensure that its full range of statistics can be easily accessed and viewed.
Other
Bean Economic Statistics Review — Rec B3
Recommended Action 3: Institute an ambitious work programme to evaluate the quantitative implications for the measurement of economic activity associated with the digital economy.
Other
Bean Economic Statistics Review — Rec B
Strategic Recommendation B: Become more agile in the provision of statistics that properly reflect the changing structure and characteristics of the economy Institute an ambitious work programme to evaluate the quantitative implications for the measurement of economic activity associated with the digital economy. In conjunction with suitable partners in academia …
Other
Foster FE Review — Rec 52
LSC and DfES should investigate how internet connectivity for colleges might continue to be supported.
Education
Foster FE Review — Rec 50
The LSC should develop plans to ensure that all colleges have access to – possibly through shared services – state of the art management information systems.
Education
Heseltine Growth Review — Rec 24
A Whitehall management information system must be introduced and should encompass management and financial data as set out in Annex F.
Other
Goldacre Review — Rec Cur 18
Support core capacity in clinical informatics There is a need for profession-building in this space. As an example, the Faculty of Clinical Informatics is small and funded by members. This limits its impact. It is unrealistic to expect individuals to resource the development of professional structures to meet national strategic …
Health & Social Care
Goldacre Review — Rec Cur 17
Ensure universities have core capacity in clinical informatics Evaluate the best means to develop core capacity in universities, capitalising on any training work to embed practical and theoretical informatics research alongside it.
Health & Social Care
Goldacre Review — Rec TRE 55
TRE infrastructure as code and teams Academic funding for TRE work should recognise that digital infrastructure to support efficient, secure, reproducible, high quality science requires delivery of code, and teams who know how to work with that code. Funding should be focused on delivery of innovative methods and working open …
Health & Social Care
Goldacre Review — Rec TRE 54
Standard, national, shared, core compute infrastructure There is - with narrow exceptions - no technical or regulatory justification for any cohort, centre, university or other organisation to insist that all research data they hold should sit on their own machine in their own data centre. Cloud infrastructure is the standard …
Health & Social Care
Goldacre Review — Rec TRE 37
Start with Data Pioneers who can demonstrate computational maturity The best route would be to commence with a Data Pioneer project, identifying between one and three national audit or registry projects that are willing to be resourced to move to a TRE, ideally a national TRE, or use a standard …
Health & Social Care
Goldacre Review — Rec TRE 21
The National TRE should be open to all legitimate users Any national TRE containing national NHS data should be open to all legitimate applicants following a rules-based system including: national NHS service analysts; local NHS service analysts wanting to work on their own local data in a national context; academic …
Health & Social Care
Goldacre Review — Rec TRE 10
All TREs must support code sharing and RAP Adoption of modern open working practices is a core benefit of moving to TREs. All TREs at all scales must support code sharing and minimum RAP working methods. Develop Trustworthy, Agile, Standard Governance for National NHS TREs
Health & Social Care
Goldacre Review — Rec TRE 3
Rapidly agree and publish features for the minimum viable National TRE This team should agree and publish within 2 months, then finalise within 2 months, the core technical design features of a strong MVP for the National TRE that can meet all use cases for the national GP data extract. …
Health & Social Care
PHSO casework decisions(10)
P-001705 — Driver and Vehicle Licensing Agency
DVLA took too long to change his driving licence address, causing his vehicle insurance to be cancelled and resulting in lost earnings.
UK Government
Jan 2023
P-003044 — HM Passport Office
Ms E complained HM Passport Office's online passport application form could not accommodate her daughter's full name, forcing a more expensive paper application and causing her distress.
UK Government
Oct 2024
P-001358 — HM Courts & Tribunals Service
Mr A complained HMCTS incorrectly shared disclosure orders, suffered technology failures during a remote hearing, and delayed complaint responses, causing distress.
UK Government
Apr 2022
P-002620 — Driver and Vehicle Licensing Agency
Mr T complained the DVLA did not award appropriate financial remedy for stress caused by their handling of his renewal applications, which extended his inability to drive.
UK Government
May 2024
P-002704 — Homes England
Mr M complained Homes England delayed issuing a Deed of Postponement, causing financial loss due to higher mortgage rates and distress over investigating the delay.
UK Government
Jun 2024
P-002662 — Driver and Vehicle Licensing Agency
DVLA failed to change his vehicle description to 'campervan/motorhome' after he made specified alterations, leading to an inaccurate insurance valuation.
UK Government
Jun 2024
P-002822 — Office of the Public Guardian
Mr O complained the OPG took too long to process his LPA application, rejected it, and misattributed payment, causing aggravation and frustration.
UK Government
Jul 2024
P-003009 — HM Passport Office
Ms G complained HM Passport Office took 11 weeks to issue an emergency passport, causing distress, financial loss, and preventing her son's medical treatment.
UK Government
Sep 2024
P-001807 — HM Courts and Tribunals Service
Miss U complained HMCTS took two and a half years to refund her court fee, was unreachable for online payment help, and provided incorrect information about an area director.
UK Government
Feb 2023
P-001910 — Student Loans Company
Mr A complained the Student Loans Company incorrectly paid his daughter's student loan into an unknown bank account and provided poor customer service when contacted.
UK Government
Mar 2023
LGO / SPSO decisions(55)
21-016-564 — Transport for London
Summary: We will not investigate Mx X’s complaint that they had to pay a £2.50 congestion charge surcharge as a result of issues with Transport for London’s website. This is because the injustice Mx X claims is not significant.
LGO (Local Government & …
Transport And Highways
Mar 2022
21-016-397 — London Borough of Barnet
Summary: We will not investigate this complaint about the Council’s failure to make its local plan policies easily accessible in the local libraries. Any fault has not caused the complainant a significant personal injustice. And it is for the Planning Inspector to decide whether the Council’s consultation and plan are …
LGO (Local Government & …
Planning
Mar 2022
24-005-020 — Barnsley Metropolitan Borough Council
Summary: We will not investigate this complaint about a failure by the Council’s computer system to migrate details of Mr X’s business when it changed systems. The Council notified Mr X and other service users of the change and asked them to check and to report any problems.
LGO (Local Government & …
Education
Sep 2024
25-000-042 — London Borough of Lambeth
Summary: We will not investigate Mr X’s complaint about how the Council handled his business license application. The Council has apologised and is taking steps to improve its service.
LGO (Local Government & …
Other Categories
Upheld
May 2025
24-009-831 — London Borough of Redbridge
Summary: We will not investigate this complaint about the Council misleading the complainant into paying for an unnecessary application for a Certificate of Lawfulness. The Council has offered to partially refund the fee, less an administrative charge. We consider this is a satisfactory remedy to the complaint.
LGO (Local Government & …
Planning
Upheld
Nov 2024
25-018-552 — South Gloucestershire Council
Summary: We will not investigate Ms X’s complaint about the Council’s decision not to provide her information following her Subject Access Request because the Information Commissioner’s Office is better suited to consider the matter.
LGO (Local Government & …
Other Categories
Dec 2025
21-001-805 — London Borough of Enfield
Summary: Mr B says the Council failed to act to ensure its online reporting service works properly. There is no fault in how the Council dealt with Mr B’s concerns.
LGO (Local Government & …
Other Categories
Not Upheld
Jan 2022
21-008-096 — London Borough of Hillingdon
Summary: The Council has acknowledged that it took too long to provide pre-application advice to Mrs B on her proposed planning application. However, the Council failed to consider the additional time and trouble she had been put to in pursuing matters, and it took too long to refund the fee …
LGO (Local Government & …
Planning
Upheld
Jan 2022
21-016-097 — London Borough of Ealing
Summary: We will not investigate Mr B’s complaint about the Council’s delay responding to his freedom of information request. This is because it is reasonable for Mr B to complain to the Information Commissioner, and if needed, appeal to the tribunal.
LGO (Local Government & …
Other Categories
Feb 2022
22-001-643 — Luton Borough Council
Summary: We will not investigate this complaint about the Council’s response to a Subject Access Request. This is because the Information Commissioner’s Office is the appropriate body to deal with the complaint.
LGO (Local Government & …
Other Categories
May 2022
21-009-792 — Mendip District Council
Summary: We will not investigate this complaint about the Council’s failure to tell the complainant of progress of a planning enforcement case and associated matters. The complainant also says the Council failed to proactively upload documents to its website. It is unlikely that an investigation will lead to a different …
LGO (Local Government & …
Planning
Sep 2022
24-007-346 — Wigan Metropolitan Borough Council
Summary: We will not investigate this complaint about Mr X’s request for information. The Information Commissioner’s Office is the appropriate body to consider his complaint.
LGO (Local Government & …
Other Categories
Oct 2024
25-011-417 — London Borough of Redbridge
Summary: We will not investigate this complaint that the Council has failed to supply information Mr X has requested from it about its enforcement of a penalty charge notice as this is best dealt with by the Information Commissioner’s Office.
LGO (Local Government & …
Other Categories
Sep 2025
25-016-244 — Luton Borough Council
Summary: We will not investigate Mr Y’s complaint about how the Council handled his request for information. The Information Commissioner is better placed to consider this issue.
LGO (Local Government & …
Other Categories
Dec 2025
25-016-097 — Halton Borough Council
Summary: We will not investigate this complaint about the Council’s failure to provide information Mr X has requested. This is because this is a matter better placed for the Information Commissioner’s Office.
LGO (Local Government & …
Other Categories
Jan 2026
21-016-921 — Derbyshire County Council
Summary: We will not investigate this complaint that the Council has failed to properly respond to Mr X’s requests for information as this is a matter for the Information Commissioner’s Office.
LGO (Local Government & …
Other Categories
Feb 2022
21-017-977 — Sefton Metropolitan Borough Council
Mr X says the Council has failed to answer his Freedom of Information request properly. We will not investigate this complaint. This is because it is reasonable for Mr X to complain to the Information Commissioner’s Office as the most appropriate authority for his complaint.
LGO (Local Government & …
Other Categories
Mar 2022
22-000-520 — Plymouth City Council
Summary: We will not investigate this complaint that the Council has not provided information Mr X has requested about how many penalty charge notices it has issued to motorists for parking across dropped kerbs as this is best dealt with by the Information Commissioner’s Office.
LGO (Local Government & …
Transport And Highways
May 2022
22-001-222 — St Helens Metropolitan Borough Council
Summary: We will not investigate Mr B’s complaint about the Council’s delay responding to his freedom of information request. This is because it is reasonable for Mr B to complain to the Information Commissioner.
LGO (Local Government & …
Other Categories
May 2022
22-008-232 — Canterbury City Council
Summary: We will not investigate Mrs B’s complaint that the Council has not provided documents she requested under the Freedom of Information Act. This is because it is reasonable for Mrs B to complain to the Information Commissioner, and if needed, put in an appeal to the tribunal for information …
LGO (Local Government & …
Other Categories
Sep 2022
22-010-755 — North Norfolk District Council
Summary: We will not investigate this complaint about the Council’s description of a planning application on its planning database. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There are insufficient reasons to exercise discretion to consider …
LGO (Local Government & …
Planning
Nov 2022
23-018-472 — Westmorland and Furness Council
Summary: We will not investigate Mrs X’s complaint about the Council’s planning advice service. This is because the Council has provided a suitable remedy for its delay and it is unlikely investigation would achieve anything more for her. If Mrs X wants a binding decision on her proposal she may …
LGO (Local Government & …
Planning
Upheld
Mar 2024
23-020-023 — Ashfield District Council
Summary: We will not investigate Mr X’s complaint about the Council’s pre-application planning advice service. This is because the Council has dealt with Mr X’s request and provided advice on his proposal and there is not enough evidence of fault to warrant a refund of the fee.
LGO (Local Government & …
Planning
Mar 2024
23-014-921 — Sheffield City Council
Summary: We will not investigate this complaint about advice Mr X says he received from the Council concerning his new business venture. This is because an investigation is unlikely to add to that already carried out by the Council or lead to a different outcome.
LGO (Local Government & …
Other Categories
Apr 2024
24-001-350 — Swindon Borough Council
Summary: We will not investigate Mr X’s complaint that a Council has failed to provide him with a recording of a meeting it held with him. This is because it is better dealt with by the Information Commissioner's Office.
LGO (Local Government & …
Other Categories
May 2024
24-001-339 — Elmbridge Borough Council
Summary: We will not investigate Mrs X’s complaint that the Council has failed to provide her information under the Environmental Information Regulations. This is because it is better dealt with by the Information Commissioner's Office.
LGO (Local Government & …
Other Categories
May 2024
24-001-500 — London Borough of Camden
Summary: We will not investigate Mr X’s complaint that he could not open an encrypted email sent by the Council. There is insufficient evidence of fault to warrant an investigation.
LGO (Local Government & …
Other Categories
May 2024
24-005-697 — London Borough of Hounslow
Summary: We will not investigate this complaint about an online form as there is insufficient evidence of fault causing injustice to Mr X.
LGO (Local Government & …
Benefits And Tax
Sep 2024
24-006-355 — Milton Keynes Council
Summary: We cannot investigate Mr X’s complaint about the Council not taking responsibility for the maintenance of an access road leading to the school for which she works. Mrs X has brought the complaint on behalf of the school, which is a public body created for purposes of public service. …
LGO (Local Government & …
Transport And Highways
Sep 2024
25-008-688 — London Borough of Hackney
Summary: We will not investigate Mr B’s complaint about the Council not providing information he has requested about Council spending. This is because Mr B may complain to the Information Commissioner, and if needed, appeal to the tribunal.
LGO (Local Government & …
Other Categories
Jul 2025
25-008-570 — Royal Borough of Kingston upon Thames
Summary: We will not investigate this complaint about Miss X not being able to contact the library directly rather having to go through a call centre. This is because there is insufficient evidence of significant injustice. Additionally, we cannot achieve the outcome she is looking for.
LGO (Local Government & …
Other Categories
Aug 2025
24-011-722 — Royal Borough of Kensington & Chelsea
Summary: We will not investigate Miss X’s complaint about the Council not doing enough to provide adequate Wi-Fi network at a large public event. It is unlikely we would find fault and otherwise there is no worthwhile outcome we can achieve.
LGO (Local Government & …
Other Categories
Oct 2024
24-000-151 — Uttlesford District Council
Summary: Mr X complained that between March 2023 and February 2024 the Council mismanaged its waste collection service resulting in many missed bin collections from his property. The Council accepts its service fell below expected standards during this period but has now provided additional resources and the service is operating …
LGO (Local Government & …
Environment And Regulation
Upheld
Oct 2024
24-009-180 — Birmingham City Council
Summary: Mr B complains he could not view or pay his council tax on his online account with the Council for around two years, due to a system fault the Council did not notice. He also complains the Council gave him wrong advice which resulted in enforcement action being taken …
LGO (Local Government & …
Benefits And Tax
Not Upheld
Dec 2024
24-016-682 — London Borough of Waltham Forest
Summary: We will not investigate this complaint about a ‘right to buy’ application. Mrs X could reasonably have taken court action. It is unlikely we could reach a clear enough view on matters concerning the ‘right to buy’ application. It is more appropriate for the Information Commissioner and Tribunal to …
LGO (Local Government & …
Housing
Dec 2024
201003492 — Student Awards Agency for Scotland
Mr C is an immigrant to the UK, who is studying here and who also has a job. When he applied for an allowance for 2010/11 for living costs support (payable to migrant workers) this was refused, although he had received the allowance the year before. He complained that, in …
SPSO (Scottish Public Se…
Scottish Government and Devolved Administration
Not Upheld
Jul 2011
201205087 — Registers of Scotland
Mrs C's mother purchased parts of a property a few weeks before her death. The application to transfer title was, however, incorrectly submitted and Mrs C's mother was registered as proprietor of the whole property, rather than only parts of it. Mrs C's mother's solicitors realised the error when they …
SPSO (Scottish Public Se…
Scottish Government and Devolved Administration
Not Upheld
Jun 2013
201105518 — Business Stream
A number of years ago, Mr C bought a field next to a farm. The field was served by a water trough. He said that although he considered the water bills to be high, it was only in 2010 that he established that the supply was a joint one with …
SPSO (Scottish Public Se…
Outcome:
Upheld
Sep 2013
201203466 — Business Stream
Mr C complained that Business Stream's handling of his requests for water connections at the business park he owned had not been reasonable. He said that he had faced delays in having some of the units at the business park connected for water. In addition, he considered that Business Stream …
SPSO (Scottish Public Se…
Water
Oct 2013
201508064 — The City of Edinburgh Council
Mr C complained to us about a statutory notice on his property. He complained that the council had failed to act on his assertion that his property had been damaged by the contractors carrying out the statutory notice work and that a breakdown of costs had not been provided to …
SPSO (Scottish Public Se…
Local Government
Not Upheld
Feb 2017
24-017-612 — Transport for London
Summary: The Authority delayed processing Mr X’s private hire driver’s licence application for over two years. It was also at fault in its communications with Mr X. This caused Mr X uncertainty and frustration, put him to time and trouble, and delayed his ability to work in his chosen job. …
LGO (Local Government & …
Environment And Regulation
Upheld
Dec 2025
25-011-770 — London Borough of Hackney
Summary: We will not investigate Mr X’s complaint about how the Council has dealt with his requests for information. This is because the Information Commissioner is better placed to deal with the matter.
LGO (Local Government & …
Other Categories
Dec 2025
21-015-138 — London Borough of Havering
Summary: We cannot investigate this complaint about Penalty Charge Notices. This is because Mr Y has used his right to appeal so we cannot investigate.
LGO (Local Government & …
Transport And Highways
Feb 2022
21-014-916 — Welwyn Hatfield Borough Council
Summary: We will not investigate this complaint about the wrong refuse collection date being shown on the Council’s website, and the failure to collect the complainant’s refuse for a further two weeks. This is because the complaint does not meet the tests in our Assessment Code on how we decide …
LGO (Local Government & …
Environment And Regulation
Feb 2022
21-015-444 — London Borough of Newham
Summary: We will not investigate this complaint about a Penalty Charge Notice. This is because it is reasonable to expect Mr Y to appeal to the London Tribunals.
LGO (Local Government & …
Transport And Highways
Feb 2022
21-011-201 — Torbay Council
Summary: We will not investigate Ms X’s complaint the Council took debt recovery action for a penalty charge notice debt after it accepted she was not the owner of the vehicle. The Council has taken appropriate action by apologising and cancelling the charge. It will make a payment to Ms …
LGO (Local Government & …
Transport And Highways
Upheld
Feb 2022
21-018-973 — Kent County Council
Summary: We will not investigate this complaint about information on a Council website as any fault by the Council has not caused significant injustice to the complainant.
LGO (Local Government & …
Other Categories
Apr 2022
22-000-640 — Somerset West and Taunton Council
Summary: We will not investigate Mr B’s complaint about a Freedom of Information request. This is because it is reasonable for Mr B to complain to the Information Commissioner, and if needed, appeal to the tribunal.
LGO (Local Government & …
Other Categories
Apr 2022
22-007-450 — Essex County Council
Summary: We will not investigate this complaint about providing proof of address or identity to use the recycling centres. This is because there is insufficient evidence of injustice and the complainant can complain to the Information Commissioner.
LGO (Local Government & …
Environment And Regulation
Sep 2022
24-003-687 — Dorset Council
Summary: We will not investigate this complaint about a request for information. The Information Commissioner’s Office is best placed to consider the matter and we could not achieve anything of value.
LGO (Local Government & …
Other Categories
Jul 2024
Domestic Homicide Reviews(22)
Coventry — recommendation 7.4.1
A feasibility study into the use of a referral portal app to be added to the mobile device thus enabling officers to make referrals directly from the scene. At present, front line officers have to return to a police station to do this which can be time consuming; completing a …
West Midlands Police
West Midlands Police
Plymouth — recommendation 7
Devon and Cornwall Police to review the current mobile data technology to ensure frontline officers access to research subjects on their devices and to ensure a timely upload of DASH information onto force systems.
Devon and Cornwall Police
Devon and Cornwall Police
Durham — recommendation 10.2.9
Information technology- Force’s systems support firearms licensing.
Durham Constabulary
Durham Constabulary
Southampton — recommendation 9.4
The Home Office share this DHR with the Ministry of Justice in light of information available at Bail hearings as our understanding is the file size for Body Worn Camera footage cannot be currently accommodated in the Courts IT system.
Home Office | Ministry of Justice
Home Office
Bath and North East Somerset — recommendation R6
Explore IT solutions to reduce potential admin delays in reporting Safeguarding concerns
BANES Local Authority and AWP
Lincoln — recommendation 1
Domestic abuse needs to have a higher profile in the Local Authority's work with Adults and their families. This needs to be supported by a dynamic approach that encapsulates good practice, excellent training and the tools to do the job effectively, e.g., a proficient system including IT and good articulation, …
Adult Social Care
Adult Social Services
Central Bedfordshire — recommendation 5
CBC Children Services to ensure that the ‘get help’ section of the BDAP website is reviewed to make it more easily navigable.
Central Bedfordshire Council Children Services
Central Bedfordshire Council
Central Bedfordshire — recommendation 1.10.6
The programme that is overseeing the procurement of a new electronic client database will ensure that robust training and operational guidance is available to the workforce prior to introduction of the new customer database system.
Central Bedfordshire Council Adult Social Care
Central Bedfordshire Council
Central Bedfordshire — recommendation 1.10.5
The current customer database training will be reviewed by learning and development with practitioner involvement to ensure training modules are available to the workforce until the replacement system is in situ. Locality teams will identify system champions who can offer assistance to less experienced practitioners when required.
Central Bedfordshire Council Adult Social Care
Central Bedfordshire Council
Central Bedfordshire — recommendation 1.10.4
A corporate letter template will be drafted by Integrated Services and sanctioned for use when corresponding with the public around engagement/contact obstacles.
Central Bedfordshire Council Adult Social Care
Central Bedfordshire Council
Stoke-on-Trent — recommendation National Probation S
OASys to be reviewed to support significant events including a changed assessment of the risk of harm.
National Probation Service
National Probation Service
Nottingham — recommendation 2
To consider a web based programme for the recording of information to mitigate any further risk of technology issues (access through the Citrix platform).
Framework Housing Association
Wandle Housing Association
Leicester — recommendation UHL_R2
Explore the possibility of MARAC referrals being completed electronically by senior ED staff
University Hospitals of Leicester NHS Trust
University Hospitals of Leicester …
Wiltshire — recommendation 4.2.1e
To arrange for the applications (Apps) on the SMART devices used within telephone and face-to-face templates for all GP appointments include prompts for domestic abuse. These new applications (Apps) will be rolled out to the primary care networks in the area.
Salisbury Medical Practice
Rotherham — recommendation 3
To review and address client services and needs during information communications technology downtime and responsible officer absences.
South Yorkshire Community Rehabilitation Company
Norfolk — recommendation 35
That the University reviews the existing information provided on its website to ensure that there is a single, easily traced, and navigated pathway to make contact with concerns about a student 24 hours a day and that there is clarity about what anyone raising concerns can expect in terms of …
University of Manchester
The University of Manchester
Sunderland — recommendation SCCG-2
To ensure the learning from this review is highlighted to those leading digital transformation across primary care.
Sunderland Clinical Commissioning Group
Lincoln — recommendation 5
Regarding point 7 above, the Trust will roll out the clinical system portal in 2 phases, commencing in June 2016. This will allow clinical staff to access records from all Trust electronic clinical systems. In order to improve access to all clinical systems and to promote staff accessing historical information …
LPFT
Lincolnshire Partnership NHS Foundation …
Central Bedfordshire — recommendation 1.10.15
Development of an e-learning package.
Bedford Hospital NHS Trust
Bedford Hospital NHS Trust
Central Bedfordshire — recommendation 1.10.3
When practitioner/ supervisor case closure discussions occur narrative, risk assessment and outcome will be recorded on the customer database. Team managers will highlight this expectation to all practitioners via individual team meetings to aid reflection and learning and ensure that practitioners are not reliant of systems and processes and are …
Central Bedfordshire Council Adult Social Care
Central Bedfordshire Council
South Cambridgeshire — recommendation 11
All agencies to review there on line applications forms to make sure that they are in an easy to read format and/or that there is a reference for adults with additional needs, i.e. dyslexia, signposting them to where they can gain the additional support required to complete the relevant forms.
All agencies
Wiltshire — recommendation 4.2.1c
An easy-to-use interpreting Language Line service/App is available for all clinicians to utilise during their consultations, when English is not the patient’s first language.
Salisbury Medical Practice
CJINI inspection reports(12)
A review of how the criminal justice system deals with cyber crime in Northern Ireland- Follow-Up Review
Cyber Crime, Crime
Nov 2023
Criminal Legal Aid Processing: The effectiveness of the Legal Aid Management System in supporting the achievement of strategic business objectives and improved service delivery
Prosecution and the Courts, Legal Aid and Services
Jun 2022
Connecting Criminal Justice: A review of the exchange of information by criminal justice organisations through the Causeway programme
Transforming Justice, The Criminal Justice System
Jul 2006
Connecting Criminal Justice: A Follow-Up Review of the exchange of information by criminal justice organisations through the Causeway IT programme
Transforming Justice, The Criminal Justice System
Oct 2007
Connecting Criminal Justice: A Follow-Up Review of the exchange of information by criminal justice organisations through the Causeway IT programme (Second Follow-Up Review)
Transforming Justice, The Criminal Justice System
Feb 2012
An Inspection of how the Criminal Justice System deals with Cyber Crime in Northern Ireland
Cyber Crime, Crime
Jun 2017
The Availability and use of Management and Performance Management Information in the Criminal Justice System
Governance, The Criminal Justice System
Sep 2017
An Inspection of how the criminal justice system deals with business crime in Northern Ireland
Business Crime, Crime
Oct 2017
A Follow-up review of how the Criminal Justice System deals with Business Crime in N.I.
Business Crime, Crime
Nov 2020
Effective Penalty Enforcement: A review of the impact of current fine default strategy and services
Prosecution and the Courts, Court Operations
Jul 2021
An Inspection of the effectiveness of Criminal Court administration
Court Operations, Prosecution and the Courts
Sep 2024
The Management of Organisational Performance in the Public Prosecution Service for Northern Ireland
Public Prosecution Service for Northern Ireland (PPS), Pros…
Nov 2025
ISC reports(9)
ISC Annual Report 2013-2014
Annual report on the administration, expenditure and work of the UK intelligence community for 2013-2014.
Annual Report
Nov 2014
ISC Annual Report 2015-2016
Annual report on the administration, expenditure and work of the UK intelligence community for 2015-2016.
Annual Report
Jul 2016
ISC Annual Report 2016-2017
Annual report on the administration, expenditure and work of the UK intelligence community for 2016-2017.
Annual Report
Dec 2017
ISC Annual Report 2017-2018
Annual report on the administration, expenditure and work of the UK intelligence community for 2017-2018.
Annual Report
Nov 2018
ISC Annual Report 2018-2019
Annual report on the administration, expenditure and work of the UK intelligence community for 2018-2019.
Annual Report
Jul 2020
ISC Annual Report 2019–2021
Annual report covering 2019 to 2021, spanning a longer period due to the timing of the Committee's reconstitution.
Annual Report
Dec 2021
ISC Annual Report 2021–2022
Annual report on the administration, expenditure and work of the UK intelligence community for 2021-2022.
Annual Report
Dec 2022
ISC Annual Report 2022-2023
Annual report on the administration, expenditure and work of the UK intelligence community for 2022-2023.
Annual Report
Dec 2023
ISC Annual Report 2023–2025
Annual report covering April 2023 to March 2025, spanning two Committees because no report was issued in 2024 due to the dissolution ahead of the general election.
Annual Report
Dec 2025