Source · National Audit Office

Digital transformation in government: addressing the barriers to efficiency

This report assesses how government is trying to address the underlying issues that make digital transformation so difficult to achieve.

Published: 10 Mar 2023 Recommendations: 9 Type: Value for Money NAO confirmed: 9 Department: Cabinet Office
Dept: Cabinet OfficeCross-government Topics: Commercial and financial managementDigital transformationDigital, data and technologyEfficiency and savingsLegacy systems nao.org.uk → PDF →

Recommendations

9 items
9 accepted 6 implemented 2 in progress

Recommendation 1

Addressee: Department for Science, Innovation and Technology · Source location: Page 16, 31

CDDO should b) increase its capability-building through formal training and mentoring support to help senior non-specialist leaders develop their understanding of government's operating environment and the constraints posed by legacy data and systems

Response position: Accepted

Delivery: No longer relevant · End of spending review 2021 · Confirmed by NAO

Recommendation 2

Addressee: Cabinet Office · Source location: Page 16, 31

CDDO should c) continue to push for central reforms in the way digital change is justified, funded and procured and work with policymakers, who often do not have the digital skills to understand how digital services work, to improve policy-making in this area

Response position: Accepted

Delivery: Implemented · End of spending review 2021 · Confirmed by NAO

Recommendation 3

Addressee: Cabinet Office · Source location: Page 16, 31

CDDO should d) work with HM Treasury to address the balance between capital and resource in departments' spending requirements

Response position: Accepted

Delivery: Implemented · End of spending review 2021 · Confirmed by NAO

Recommendation 4

Addressee: Cabinet Office · Source location: Page 16, 31

Departments should g) ensure that membership of their most senior decision-making board includes at least one senior digital leader

Response position: Accepted

Delivery: Implemented · End of spending review 2021 · Confirmed by NAO

Recommendation 5

Addressee: Cabinet Office · Source location: Page 16, 31

CDDO should e) review what departments can realistically achieve in terms of closing their skills gap and keep the scope of Roadmap activities under continuous review to ensure it matches available resources, accepting that prioritisation may be necessary

Response position: Accepted

Delivery: Implemented · End of spending review 2021 · Confirmed by NAO

Recommendation 6

Addressee: Cabinet Office · Source location: Page 16, 31

Departments should f) appoint at least one non-executive director with digital, data and technology expertise

Response position: Accepted

Delivery: Implemented · End of spending review 2021 · Confirmed by NAO

Recommendation 7

Addressee: Cabinet Office · Source location: Page 16, 31

Departments should i) establish an approach to stop new services being built on the existing costly and inefficient legacy foundations

Response position: Accepted

Delivery: Implemented · End of spending review 2021 · Confirmed by NAO

Recommendation 8

Addressee: Cabinet Office · Source location: Page 16, 31

Departments should h) appoint senior service owners for all major services with accountability for the full end to end service, decision making authority to deliver all aspects, and responsibility for developing operating and continually improving the service

Response position: Accepted

Delivery: In progress · End of spending review 2021 · Confirmed by NAO

Recommendation 9

Addressee: Cabinet Office · Source location: Page 16, 31

CDDO should a) continue to enlist proactive engagement and involvement from permanent secretaries in securing the support of senior leaders beyond the digital function

Response position: Accepted

Delivery: In progress · End of spending review 2021 · Confirmed by NAO

Public Accounts Committee follow-up

1 report

The Public Accounts Committee examined this NAO report and published its own recommendations. The government responds to PAC recommendations via Treasury Minutes.