Source · LGO (Local Government & Social Care Ombudsman)

London Borough of Redbridge

LGO (Local Government & Social Care Ombudsman) Other Reference 25-011-417 Sector Other Categories Category Other Decided 27 September 2025

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Full decision

The Ombudsman's final decision

Summary: We will not investigate this complaint that the Council has failed to supply information Mr X has requested from it about its enforcement of a penalty charge notice as this is best dealt with by the Information Commissioner’s Office.

The complaint

Mr X complains the Council has not supplied information he requested from it about its enforcement of a penalty charge notice. Mr X says the Council has told him it is not dealing with this as a request under the Freedom of Information Act.

The Ombudsman’s role and powers

We normally expect someone to refer the matter to the Information Commissioner if they have a complaint about data protection. However, we may decide to investigate if we think there are good reasons. (Local Government Act 1974, section 24A(6), as amended)

How I considered this complaint

I considered information provided by the complainant.

I considered the Ombudsman’s Assessment Code.

My assessment

The Information Commissioner’s Office (ICO) is the UK’s independent regulator in respect of access to information and is best placed to assess whether the Council has properly dealt with Mr X’s request for information and whether he is entitled to see the information he has requested. As such, we will not investigate.

Final decision

We will not investigate Mr X’s complaint because it is best dealt with by the ICO.

Investigator's decision on behalf of the Ombudsman

View original on LGO (Local Governme… website

Other decisions involving London Borough of Redbridge

Reference Date Summary Outcome
25-028-046 Other
25-018-529 Other
25-015-877 Other
25-001-413 Other
25-002-357 Upheld
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