Public sector digital capacity
Lack of sufficient digital capacity within government departments, posing significant risks to transformation programmes.
Strongest theme matches
Mixed across source types and ranked by classifier confidence plus text match strength.
Committee recommendation
100match
#51 - 1st Report - Rewiring the state: Delivering digital government
The digital ID will be a significant test of the government’s wider digital transformation ambitions: if it does not succeed, or results in a worse experience for citizens when they interact with government, there will be far-reaching political consequences. Citizens’ consent is a pre-requisite for delivering digital transformation, and the widespread concern about the presence of Palantir in...
Matched on
terms: digital, public, sector
Committee recommendation
90match
#46 - 1st Report - Rewiring the state: Delivering digital government
The government should publish a technology sovereignty strategy that sets out how it intends to support the development of sovereign alternatives to incumbent providers across the public sector. Informed by the cross-government definition and list of required sovereign capabilities recommended above, the strategy should set stretching targets for the procurement of sovereign, open-source alternatives and detail further support...
Matched on
terms: digital, public, sector
Committee recommendation
85match
#14 - 2nd Report - AI and creative technology scaleups: less talk, more action
The AI Opportunities Action Plan is a positive step towards seizing opportunities in this transformational technology, and the Government’s response to it is encouraging. However, achieving these goals will demand a mindset shift across the public sector, accompanied by bold policy reforms and robust political commitment. The Government should not underestimate the scale of the challenge.
Matched on
terms: digital, public, sector
Committee recommendation
81match
#22 - 1st Report - Large language models and generative AI
We recommend that the Government explores the options for and feasibility of acquiring a sovereign LLM capability. No option is risk free, though commissioning external developers might work best. Any public sector capability would need to be designed to the highest ethical and security standards, in line with the recommendations made in this report. (Paragraph 107) Risk
Matched on
terms: digital, public, sector
Committee recommendation
81match
#9 - 10th Report - Government shared services
We noted parallels between the Shared Services Strategy and other cross-government cloud transformation initiatives. The Office for National Statistics launched the Integrated Data Service (IDS) programme in 2020.16 The programme set out to harness cloud platforms and innovative systems and processes to improve the usability of data across government in decision-making. Digital transformation also promised efficiency gains through...
Matched on
terms: digital, public
Committee recommendation
78match
#49 - 1st Report - Rewiring the state: Delivering digital government
While technology can help improve people’s experience of public services, and activities such as banking are increasingly done online, the difference between interactions with the state and a bank is that citizens have a choice 57 about which bank to interact with and can freely move between different providers. We therefore welcome confirmation that the new digital ID...
Matched on
terms: digital, public
Committee recommendation
78match
#44 - 1st Report - Rewiring the state: Delivering digital government
Building sovereign alternatives to US tech providers will require targeted support for start-ups in strategic sectors; a robust approach to competition policy that does not shy away from confrontation with incumbent firms but instead supports the development of a diverse ecosystem of providers; and establishing technology and digital procurement targets that build a more diverse and competitive landscape....
Matched on
terms: digital, sector
Inquiry recommendation
76match
COVID-M5.11 - Data and Technology in Emergency Procurement
Within three years of the publication of this Report, the systems for the procurement and distribution of healthcare equipment should be digitalised and interoperable across the UK government and devolved administrations. As a minimum, these systems should be able to use technology to collect, share and analyse data across the UK in real time on: pandemic stockpiles, health...
Matched on
terms: capacity, digital, public, sector
NAO recommendation
76match
Using data analytics to tackle fraud and error
Recommendation 8: The Public Sector Fraud Authority should work with the Government Digital Service to publish a playbook on how public bodies can develop the multidisciplinary team and capability to develop and deploy counter-fraud data analytics.
Matched on
terms: digital, public, sector
HSSIB recommendation
74match
Digital tools for online consultation in general practice
National healthcare organisations can improve patient safety by creating the conditions within which online consultation tools can be effectively implemented, including ensuring general practice has the resources, capacity and capabilities to meet the needs of its patients.
Matched on
terms: capacity, digital
NAO recommendation
72match
Government's approach to technology suppliers: addressing the challenges
Individual departments and public bodies should: f) ensure that CDIOs are responsible for overseeing commercial contracting involving technology suppliers, supported by their own departmental digital commercial teams. Large digital change programmes should not have business cases approved and contracts agreed without digital experts agreeing that requirements have been properly understood and articulated and are deliverable;
Matched on
terms: digital, public
Committee recommendation
70match
#2 - 5th Report - Data and digital trade
In light of a rapid global transformation in how trade is delivered and ordered, the Government should support and contribute to global efforts to develop commonly agreed typologies and categories for digital trade.
Matched on
terms: digital
NAO recommendation
70match
Digital transformation in government: addressing the barriers to efficiency
CDDO should c) continue to push for central reforms in the way digital change is justified, funded and procured and work with policymakers, who often do not have the digital skills to understand how digital services work, to improve policy-making in this area
Matched on
terms: digital
Committee recommendation
69match
#20 - 1st Report - Large language models and generative AI
A sovereign UK LLM capability could deliver substantial value if challenges around reliability, ethics, security and interpretability can be resolved. LLMs could in future benefit central departments and public services for example, though it remains too early to consider using LLMs in high-stakes applications such as critical national infrastructure or the legal system.
Matched on
terms: digital, public
Committee recommendation
69match
#16 - 1st Report - Large language models and generative AI
Recent Government investments in advanced computing facilities are welcome, but more is needed and the Government will struggle to afford the scale required to keep pace with cutting edge international competitors. The Government should provide more incentives to attract private sector investment in compute. These should be structured to maximise energy efficiency.
Matched on
terms: digital, sector
Committee recommendation
69match
#28 - 78th Report - The Bank of England’s Real-Time Gross Settlement Renewal Programme
The Bank told us that it will continue adapting RTGS to respond to developments in the wider payments landscape, to provide both the infrastructure and the technological platform to support innovation. It explained that payment technologies and settlement models are evolving, including emerging distributed ledger technologies, new approaches to cross-border settlement and the potential future use of digital...
Matched on
terms: digital, public
Committee recommendation
66match
#1 - 5th Report - Data and digital trade
In order to regulate and support digital trade and the digital economy effectively, the Government must be able adequately to categorise or classify, define, quantify and measure it.
Matched on
terms: digital
Committee recommendation
66match
#48 - 1st Report - Rewiring the state: Delivering digital government
As part of the government’s wider reset in its relations with the European Union, and its technology sovereignty strategy, DSIT should establish a unit dedicated to monitoring and disseminating digital government best practice from across the EU, with a remit to engage with Commission and member state-level bodies. This unit should have a particular focus on how the...
Matched on
terms: digital
Committee recommendation
65match
#40 - 4th Report - BBC Royal Charter Review
With adequate safeguards around the protection of original content and intellectual property, we support the BBC expanding its activities on YouTube to make sure it is reaching audiences, particularly young audiences, where they are. The BBC should clarify if they consider YouTube-first content to be covered by the Terms of Trade for the independent production sector. (Conclusion, Paragraph...
Matched on
terms: digital, sector
Committee recommendation
65match
#17 - 1st Report - Large language models and generative AI
Equitable access will be key. UK Research and Innovation and DSIT must ensure that both researchers and SMEs are granted access to high-end computing facilities on fair terms to catalyse publicly beneficial research and commercial opportunity.
Matched on
terms: digital, public
Committee recommendation
65match
#19 - 10th Report - Government shared services
Departments and ALBs are migrating to shared services from different starting points. While some departments are on ageing legacy systems, three departments—the Department for Education, HM Treasury and the Home Office—have already invested in modern, cloud-based platforms that also provide back-office operations like finance and HR.48 Although the Matrix cluster has made plans to onboard the Department for...
Matched on
terms: public
Committee recommendation
65match
#18 - 9th Report - Large business tax compliance
We asked HMRC when it expects to see the benefits of the extra investment in its IT. HMRC told us that by the end of the Spending Review period it wants to be a digital first organisation, with 90% of customer interactions going through digital channels. It also expects to bring up its security maturity level to meet...
Matched on
terms: digital, public
HSSIB recommendation
65match
Mental health inpatient settings: Creating conditions for the delivery of safe and therapeutic care to adults — HSSIB
Providers of mental health inpatient care can support patient safety by evaluating and addressing local barriers to the effective use of technology to support patient care, including through gaining insights from people with lived experience (patients and staff) and ensuring the digital infrastructure is available, usable and reliable. HSSIB proposes the following safety responses for integrated care boards...
Matched on
terms: digital, sector
Committee recommendation
62match
#3 - 5th Report - Data and digital trade
Although digital trade is a rapidly growing and developing area of clear importance to UK trade, the frameworks for digital trade governance are still evolving domestically and globally. This has led to a somewhat fragmented overall picture in policy and regulatory terms. Seeking to use regulatory cooperation and to make progress towards commonly agreed definitions and standards with...
Matched on
terms: digital
NAO recommendation
61match
The challenges in implementing digital change
h) produce departmental strategies and plans for how to manage the legacy IT estate so that maintenance, support and decommissioning are systematically addressed and required funding is ringfenced; and
Matched on
terms: digital
Committee recommendation
61match
#25 - First Report - A hostage to fortune: ransomware and UK national security
Crypto-assets are the lifeblood of the ransomware ecosystem, and have been a major driver of the increased threat. The Government is making welcome reforms to the A hostage to fortune: ransomware and UK national security 67 UK’s legislative regime underpinning crypto-asset seizure, but we have heard that the NCA has insufficient capacity and skills to make full use...
Matched on
terms: capacity
Committee recommendation
61match
#40 - 2nd Report - Lost in translation? Interpreting services in the courts
Remote interpreting in courts is hampered by a lack of infrastructure such as insufficient audio-visual equipment and the integration of remote links into court proceedings. Many of these issues could be addressed with thoughtful refurbishment of the court estate.
Matched on
terms: public
Committee recommendation
61match
#27 - 12th Report - Government compensation schemes
Peter Gibson from Fighting With Pride told us that the MoD initially promised victims regular updates during the claim process, but this did not come to fruition, and it also said the MoD launched the scheme without delivering its online case management system, that allows claimants to view the status of their claim and which generates automatic updates.73...
Matched on
terms: public
Committee recommendation
57match
#32 - 4th Report - BBC Royal Charter Review
The government is consulting on whether DTT is switched off in 2034 or
Matched on
terms: digital
Committee recommendation
57match
#21 - 1st Report - Large language models and generative AI
We do not recommend using an ‘off the shelf’ LLM or developing one from scratch: the former is too risky and the latter requires high-tech R&D efforts ill-suited to Government. But commissioning an LLM to high specifications and running it on internal secure facilities might strike the right balance. The Government might also make high-end facilities available to...
Matched on
terms: digital
Committee recommendation
57match
#15 - 2nd Report - AI and creative technology scaleups: less talk, more action
The Government must take immediate action to deliver the AI Opportunities Action Plan. Delivery of the plan must be supported by sustained political commitment and a laser focus on delivering growth. Implementation must be joined-up and pragmatic, and focus on solving immediate challenges.
Matched on
terms: digital
Committee recommendation
57match
#45 - 2nd Report - Lost in translation? Interpreting services in the courts
The Government should introduce dedicated audio equipment, including sound booths, for interpreters as part of court refurbishments, and provide appropriate portable equipment for un-refurbished courts.
Matched on
terms: public
Committee recommendation
57match
#42 - 2nd Report - Lost in translation? Interpreting services in the courts
The Government should use their court refurbishment project to ensure that the court estate infrastructure is suitable for remote interpreting, including appropriate audio -visual equipment, court layout and procedures. It should also ensure that the necessary infrastructure, training and culture change are implemented to maximise the benefits of remote interpreting where appropriate.
Matched on
terms: public
Committee recommendation
57match
#25 - 78th Report - The Bank of England’s Real-Time Gross Settlement Renewal Programme
The Bank took an early decision that, to support system security and long-term resilience, it would run, maintain and update the new RTGS itself, once live. It also owns the intellectual property for the new system. The Bank highlighted that knowledge transfer was an important part of the programme, which was designed so that the Bank would take...
Matched on
terms: public
Committee recommendation
57match
#18 - 78th Report - The Bank of England’s Real-Time Gross Settlement Renewal Programme
The Bank told us that the RTGS programme reinforced the importance of investing in new technology at the right time and that it could not “keep pushing the investment to the right” without increasing the risk of obsolescence or making future change more difficult.38 The Bank said that its experience with the RTGS is now shaping how it...
Matched on
terms: public
Committee recommendation
57match
#16 - 78th Report - The Bank of England’s Real-Time Gross Settlement Renewal Programme
The Bank made an early strategic decision to move away from its legacy system for the RTGS and use a new technology approach, one of the first central banks to do so.34 The Bank explained that although the legacy system was reliable and remained operational, it had limited flexibility 27 C&AG’s Report, para 1.18 28 Q 7; C&AG’s...
Matched on
terms: public
Committee recommendation
57match
#9 - 78th Report - The Bank of England’s Real-Time Gross Settlement Renewal Programme
The Deputy Governor noted that he had limited prior experience in technology projects, so it was essential to create “a team of people who knew what they were doing”.17 One early decision on the programme was to work in partnership with an external supplier, as the Bank did not have the in-house expertise to modernise the RTGS itself.18...
Matched on
terms: public
Committee recommendation
57match
#7 - 78th Report - The Bank of England’s Real-Time Gross Settlement Renewal Programme
To secure the anticipated benefits from the new system, the Bank must make good on its plans for maintenance and further enhancement of the RTGS. Delivering long-term value from the new RTGS depends on the Bank’s ability to sustain and adapt the system as the payment landscape evolves. To maintain security, the Bank operates, maintains and updates the...
Matched on
terms: public
Committee recommendation
57match
#4 - 78th Report - The Bank of England’s Real-Time Gross Settlement Renewal Programme
The Bank took the strategic opportunity to move the RTGS to a new technology structure which better supports innovation, rather than patch up the existing legacy system. The Bank made an early strategic decision to move away from its old, existing (but not obsolete) legacy system to a more modern modular technology, one of the first central Banks...
Matched on
terms: public
Committee recommendation
57match
#13 - 7th Report - Transnational repression in the UK
We welcome the Government’s publication of online guidance for people experiencing TNR. This is a positive step towards providing easily accessible information on TNR and helping victims understand avenues of support available to them. (Conclusion, Paragraph 48) 42
Matched on
terms: public
Committee recommendation
57match
#19 - 6th Report - The Access to Work scheme
The productivity of the Department’s case managers is hampered by the fact that the scheme relies on three IT systems, which require case managers to transfer information manually from one system to another.33 The Department explained that it had more modern systems at the start of the process to allow customers to apply online, and at the end...
Matched on
terms: public
NAO recommendation
57match
Digital Services at the Border
c) continue to monitor its technical capability and skills to deliver the programme during rollout and urgently rectify any key shortfalls it identifies;
Matched on
terms: digital
IOPC learning recommendation
56match
Recommendations - Cambridgeshire Constabulary, October 2024
The IOPC recommends that Cambridgeshire Constabulary work towards obtaining incident data recorders (IDR)/Driver and vehicle data management systems (DVDMS) for their vehicles. Roads Policing APP states: “The accuracy and inherent independence of information automatically recorded by retrofit, dedicated IDRs or other DVDMS is of great value to investigators of post-pursuit incidents. DVDMS also provides the opportunity to both...
Matched on
terms: capacity, public
NAO recommendation
56match
Managing central government property
c) The OGP should: ? take prompt and decisive action to establish its new property asset register, InSite, minimising additional cost to the taxpayer; and ? analyse how and why the inSite project has failed to meet its goals and deadlines, producing lessons learned that can be used to inform future digital projects. Alongside this, the OGP should...
Matched on
terms: digital
NAO recommendation
56match
Improving the performance of major equipment contracts
d) The Department should work with the Cabinet Office and HM Treasury to address shortfalls in vital contract and programme management skills. Differing levels of remuneration and terms of employment between different parts of the Department, between the Department and other parts of government, and between government and other sectors create long-term skills gaps. Reliance on buying in...
Matched on
terms: sector
Committee recommendation
53match
#33 - 4th Report - BBC Royal Charter Review
The transition to IPTV may bring benefits, but will also mean a more competitive environment for the BBC to operate in. It cannot presume that its content will be easily found on a smart television. The prominence regime in the Media Act needs to be fully implemented as soon as possible. (Conclusion, Paragraph 135) 58
Matched on
terms: digital
Committee recommendation
53match
#30 - 4th Report - BBC Royal Charter Review
The BBC remains a highly trusted news provider. It must therefore continue to innovate in how and where it delivers news, so it can be found in the places where audiences are, particularly young audiences, and in formats that are appealing without losing its own values. (Conclusion, Paragraph 128)
Matched on
terms: digital
Committee recommendation
53match
#11 - 4th Report - BBC Royal Charter Review
As the BBC leans into the creator economy across the country, it should strategically develop its current estate with facilities that can harness the potential of new media and support the creator economy. It would be a statement of the BBC’s intention to connect with creators, drive skills and give a stronger voice and greater opportunities to more...
Matched on
terms: digital
Committee recommendation
53match
#25 - 1st Report - Who watches the watchdogs? Improving the performance, independence and accountability of UK regulators
While there are many high-quality staff at the UK’s regulators, there are skills gaps in some areas, particularly in areas of rapid change such as digital and technological skills. The ability of regulators to understand, manage and, if necessary, enforce against activities in their areas of responsibility will be impaired if they cannot access these skills.
Matched on
terms: digital
Committee recommendation
53match
#44 - 2nd Report - Lost in translation? Interpreting services in the courts
The introduction of sound booths would allow interpreters to undertake an improved level of simultaneous interpreting through audio equipment without interruption of court proceedings. This would also remove whispered interpreting in the dock, allowing for better independent assessment.
Matched on
terms: public