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Source · National Audit Office

Digital Services at the Border

This report examines the Digital Services at the Border programme to assess whether it has delivered value for money.

Published: 9 Dec 2020 Recommendations: 5 Type: Value for Money NAO confirmed: 5 Department: Home Office
Dept: Home Office Topics: Border controlBorders and immigrationDigital servicesDigital transformationDigital, data and technologyLegacy systems nao.org.uk →

Recommendations

5 items
5 accepted 5 implemented

Recommendation 1

Addressee: Home Office · Source location: Page 14, paragraph 26, point a

The Department should:
a) build on the recent progress the programme board has made in understanding risks, and its tracking of progress, to set up ways of working in line with the scale and pace of implementation it now requires to deliver the programme. This should include ensuring that feedback mechanisms with front-line users allow it to respond rapidly to their views;

Response position: Accepted

Delivery: Implemented · 04/2021 · Confirmed by NAO

Recommendation 2

Addressee: Home Office · Source location: Page 14, paragraph 26, point b

b) check and plan for the implications of its mitigation actions if key elements of the programme are not ready or working effectively to the timescales it requires;

Response position: Accepted

Delivery: Implemented · 04/2021 · Confirmed by NAO

Recommendation 3

Addressee: Home Office · Source location: Page 14, paragraph 26, point c

c) continue to monitor its technical capability and skills to deliver the programme during rollout and urgently rectify any key shortfalls it identifies;

Response position: Accepted

Delivery: Implemented · 04/2021 · Confirmed by NAO

Recommendation 4

Addressee: Home Office · Source location: Page 14, paragraph 26, point d

d) set out and monitor the dependencies between the programme and the delivery and performance of other, related activities, and the consequences of further delay upon the benefits it expects to realise from the new systems; and

Response position: Accepted

Delivery: Implemented · 10/2021 · Confirmed by NAO

Recommendation 5

Addressee: Home Office · Source location: Page 14, paragraph 26, point e

e) analyse the key dependencies the programme has with other Home Office systems, both current and planned, and set out its high-level plans for managing the time and functionality dependencies between programmes.

Response position: Accepted

Delivery: Implemented · 05/2021 · Confirmed by NAO

Public Accounts Committee follow-up

1 report

The Public Accounts Committee examined this NAO report and published its own recommendations. The government responds to PAC recommendations via Treasury Minutes.