National emergency preparedness communication
The UK lagging behind other nations in national public communication campaigns and strategies for emergency preparedness.
Source spread
Where this theme appears
This theme appears across 10 independent accountability sources, so the source mix matters as much as the headline total.
47 inquiry recs
18 PFD reports
348 committee recs
10 ICIBI recs
1 IOPC rec
18 NAO recs
7 IMB recs
1 PHSO decision
4 LGO/SPSO decisions
Browse by source
Source-grouped records are useful for tracing where a concern came from. Large sections show the 50 strongest matches for that source; counts still show the full theme total.
Inquiry recommendations(47)
FENN-152 — Consider national disaster planning desk for experience and emergency coordination
Recommendation: Consideration should be given to a national disaster planning desk where the experience gained from disasters and their investigation and civil emergencies can be retained. Advice on the coordination of individual emergency plans should also be available at a national …
Unknown
MAI-169 — Review Operation Plato guidance
Recommendation: Those organisations should consider what changes need to be made to the Counter Terrorism Policing Headquarters Operation Plato guidance in order to achieve those aims.
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
MAI-168 — Review Major Incident plans for joint working
Recommendation: Those organisations should consider what changes need to be made to Major Incident plans in order to achieve those aims.
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
MAI-167 — Clarify Casualty Collection Point terminology
Recommendation: The terms Casualty Collection Point and Casualty Clearing Station are capable of being confused, one for the other, particularly in circumstances of stress. That happened on the night of the Attack. The National Ambulance Resilience Unit should consider whether different …
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
MAI-151 — App for commander contact details
Recommendation: The Home Office, the College of Policing, the Fire Service College and the National Ambulance Resilience Unit should consider together whether an app giving ready access to the contact details for all on-duty and on-call commanders is feasible and, if …
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
MAI-150 — Police notice of significant pre-planned events
Recommendation: The Home Office, the College of Policing and His Majesty's Inspectorate of Constabulary and Fire and Rescue Services should develop a system for ensuring that the duty command structure in each police service has notice of any significant pre-planned event, …
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
MAI-146 — Public education on first responder interventions
Recommendation: The Home Office should consider the introduction of a public education programme to educate the public in first responder interventions.
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
MAI-145 — Strategic Co-ordinating Group within two hours
Recommendation: The Home Office should consider the introduction of a national standard requiring a meeting of the Strategic Co-ordinating Group to take place no more than two hours after the declaration of a Major Incident where more than one emergency service …
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
MAI-142 — Compel LRF attendance from Category 1 and 2 responders
Recommendation: The Home Office should consider empowering the leadership of local resilience forums to compel the attendance of a senior representative of its Category 1 and Category 2 responders at all local resilience forum meetings. Inspections by His Majesty's Inspectorate of …
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
MAI-141 — Nationally agreed format for all emergency plans
Recommendation: The Home Office, His Majesty's Inspectorate of Constabulary and Fire and Rescue Services, the College of Policing, the Fire Service College, the National Ambulance Resilience Unity, individual police services and JESIP should develop a nationally agreed format for all plans, …
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
MAI-140 — Review Major Incident plans for interoperability
Recommendation: The Home Office, His Majesty's Inspectorate of Constabulary and Fire and Rescue Services, the College of Policing, the Fire Service College, the National Ambulance Resilience Unit, individual police services and JESIP should review what changes need to be made to …
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
MAI-139 — Review and update JESIP Joint Doctrine
Recommendation: The Home Office, His Majesty's Inspectorate of Constabulary and Fire and Rescue Services, the College of Policing, the Fire Service College, the National Ambulance Resilience Unit and JESIP should review and, as necessary, update the Joint Doctrine.
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
MAI-138 — Common terminology for non-Plato hazardous zones
Recommendation: The Home Office, His Majesty's Inspectorate of Constabulary and Fire and Rescue Services, the College of Policing, the Fire Service College, the National Ambulance Resilience Unit and JESIP should ensure that all emergency services use common terminology to describe the …
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
MAI-137 — Common terminology for Operation Plato zones
Recommendation: The Home Office, His Majesty's Inspectorate of Constabulary and Fire and Rescue Services, the College of Policing, the Fire Service College, the National Ambulance Resilience Unit and JESIP should ensure that all emergency services use common terminology to describe the …
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
MAI-136 — Awareness of specialist capabilities across services
Recommendation: The Home Office, His Majesty's Inspectorate of Constabulary and Fire and Rescue Services, the College of Policing, the Fire Service College, the National Ambulance Resilience Unit and all local resilience forums should take steps to ensure, whether through multi-agency training …
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
MAI-135 — Action cards for emergency services in Major Incidents
Recommendation: The Home Office, His Majesty's Inspectorate of Constabulary and Fire and Rescue Services, the College of Policing, the Fire Service College and the National Ambulance Resilience Unit should oversee the development and implementation of action cards for the police, fire …
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
MAI-134 — Fire service notice of significant pre-planned events
Recommendation: The Home Office, His Majesty's Inspectorate of Constabulary and Fire and Rescue Services, and the Fire Service College should develop a system for ensuring that the duty command structure in each fire and rescue service has notice of any significant …
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
MAI-130 — Public Access Trauma kit availability
Recommendation: The Home Office and the Department of Health and Social Care should consider how to ensure Public Access Trauma kits are available in all locations where they are most likely to be needed.
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
MAI-129 — Threshold for Ambulance Liaison Officer at events
Recommendation: The Home Office and the Department of Health and Social Care should consider how the threshold for a requirement that an Ambulance Liaison Officer be present at an event is to be identified.
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
MAI-128 — National systems to record lessons from exercises
Recommendation: The Ministry of Housing, Communities and Local Government should ensure that there exist robust national and local systems to identify and record the lessons learned from all multi-agency exercises and ensure that change is implemented as a result, where change …
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
MAI-127 — Robust debrief systems for multi-agency exercises
Recommendation: The Home Office and the Department for Levelling Up, Housing and Communities should ensure that there exist robust national and local systems and sufficient resources to make sure that the debrief process following multi-agency exercises is effective to capture the …
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
MAI-123 — GM Resilience Forum tri-service plan reviews
Recommendation: The Greater Manchester Resilience Forum should oversee, at least every six months, a regular tri-service review of the Major Incident plans used by Greater Manchester Police, Greater Manchester Fire and Rescue Service and North West Ambulance Service. The purpose of …
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
MAI-122 — Maintain radio communications during Major Incidents
Recommendation: The emergency services should prepare, train and exercise for how they will maintain effective radio communications between emergency responders on the ground, commanders and control rooms, during the response to a Major Incident.
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
MAI-120 — Consider air ambulance integration into response
Recommendation: The Department of Health and Social Care, the NHS, the National Ambulance Resilience Unit, ambulance service trusts, Air Ambulances UK, Counter Terrorism Policing Headquarters and JESIP should consider whether air ambulances should be integrated into the emergency response to Major …
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
MAI-119 — Integrate air ambulances into Major Incident response
Recommendation: The Department of Health and Social Care, the NHS, the National Ambulance Resilience Unit, ambulance service trusts, Air Ambulances UK, Counter Terrorism Policing Headquarters and JESIP should consider what staff training and resources would be required to integrate air ambulance …
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
MAI-64 — Create centralised NaCTSO training library
Recommendation: NaCTSO should create a centralised library of training materials.
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
MAI-42 — SMG sharing of emergency response plans
Recommendation: SMG should review its processes to ensure that it shares with Greater Manchester Police, Greater Manchester Fire and Rescue Service, British Transport Police and North West Ambulance Service its most current emergency response plans and policies for dealing with an …
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
MAI-41 — Include NWAS capabilities in GMP Major Incident Plan
Recommendation: Greater Manchester Police's Major Incident Plan should be reviewed to ensure that it includes clear guidance on the capabilities of North West Ambulance Service, including its Hazardous Area Response Team, Ambulance Intervention Team and Special Operations Response Team, as well …
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
MAI-40 — Include GMFRS capabilities in GMP Major Incident Plan
Recommendation: Greater Manchester Police's Major Incident Plan should be reviewed to ensure that it includes clear guidance on the capabilities of Greater Manchester Fire and Rescue Service, including its Specialist Response Team, as well as on the importance of joint working.
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
MAI-39 — Single consolidated GMP Operation Plato plan
Recommendation: Greater Manchester Police should review its Operation Plato plans to ensure that there is only a single plan to which all can work and that this plan gives clear and consistent guidance on how to respond to an Operation Plato …
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
MAI-37 — Ensure GMP role cards are accessible
Recommendation: Greater Manchester Police should ensure that its role cards are always immediately accessible to the officers who are to perform those roles
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
MAI-36 — Regular expert review of GMP Major Incident plans
Recommendation: Greater Manchester Police should ensure that its plans for responding to a Major Incident, including a terrorist incident, are reviewed regularly by those with the appropriate skills and experience to make meaningful improvements to each plan. This must include a …
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
MAI-34 — Review GMFRS information sharing during incidents
Recommendation: Greater Manchester Fire and Rescue Service should review its guidance and policies on how it receives and passes on information during a Major Incident. It is important that, for any update given, it is established when the last time the …
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
MAI-28 — Senior emergency service representation at LRFs
Recommendation: Each emergency service should ensure that it is represented at a senior level at every meeting of a local resilience forum.
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
MAI-27 — Review terrorist attack notification procedures
Recommendation: Counter Terrorism Policing Headquarters should review the procedures by which it is notified of a terrorist attack to ensure that all police services know that this is an early priority.
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
MAI-24 — Review combined vs separate Gold/Silver Control Rooms
Recommendation: Counter Terrorism Policing Headquarters and the College of Policing should review the advantages and disadvantages of a combined Silver and Gold Control Room as opposed to separate rooms, and issue guidance for all police services on best practice.
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
MAI-22 — Unarmed officer training on Operation Plato
Recommendation: Counter Terrorism Policing Headquarters and the College of Policing should ensure that all unarmed frontline police officers receive training in what Operation Plato is and what will be expected of them following such a declaration. The training should include the …
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
MAI-21 — Firearms officer training on Operation Plato
Recommendation: Counter Terrorism Policing Headquarters and the College of Policing should ensure that all firearms officers, including firearms commanders, receive adequate training in Operation Plato, including in what such a declaration means and the demands it will place upon them. This …
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
MAI-16 — BTP coordination with Home Office police services
Recommendation: British Transport Police should work with the Home Office police services with which it shares policing responsibilities at or for a particular location: a. to agree which police service has primacy in the event of a Major Incident; b. to …
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
MAI-11 — Continue first aid and CPR in National Curriculum
Recommendation: As of September 2020, all primary and secondary school pupils were required to be taught health education, including first aid, as part of the National Curriculum. This involves children aged over 12 being taught CPR. This is necessary. The Department …
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
MAI-4 — Appoint control room intelligence collators (Fire)
Recommendation: All fire and rescue services should consider appointing a person within their control rooms who, in the event of a Major Incident, has the sole role of gathering and collating all available information and intelligence, and sharing it internally and …
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
MAI-3 — Cross-border ambulance training and exercising
Recommendation: All ambulance service trusts should undertake training and exercising with neighbouring ambulance service trusts to ensure that cross-border support is efficient and effective.
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
MAI-2 — Appoint control room intelligence collators (Ambulance)
Recommendation: All ambulance service trusts should consider appointing a person within their control rooms who, in the event of a Major Incident, has the sole role of gathering and collating all available information and intelligence, and sharing it internally and externally …
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
COVID-M2.17 — Public Emergency Information Portal
Recommendation: The UK government, Scottish Government, Welsh Government and Northern Ireland Executive should develop an online portal for use in future civil emergencies, where members of the public can access information on the legal restrictions that apply in their area and …
Gov response: The government agrees with the Inquiry that it is important that there is a resource, or set of resources, that allows the public to easily access information on legal restrictions and associated guidance that applies …
Accepted in Part
COVID-M2.14 — Accessible Emergency Communications
Recommendation: The UK government and the devolved administrations should each develop action plans for how government communications will be made more accessible during a pandemic. As a minimum, these should include making provision for the translation of government press conferences into …
Gov response: No formal response published by this government.
Accepted
P2-56 — Clarify casualty bureau purpose and limitations
Recommendation: That what in the past has been called by the police a 'casualty bureau' be described in a way that makes it clear that it does not provide information to the public about people affected by the emergency. (113.78)
Gov response: The National Police Chiefs' Council (NPCC) accepts this recommendation. The NPCC has been working to discharge a similar recommendation made in 2018 by the Kerslake independent review of the Manchester Arena bombing. It has updated …
Accepted
ICL-6 — LPG Safety Communications
Recommendation: There should be prompt and effective communication between all interested parties of all technical developments in matters of LPG safety.
Gov response: The Government agrees with Lord Gill that effective communication is vitally important to ensuring the continuing safety of small bulk LPG installations. There have been significant efforts between HSE and UKLPG to establish strong communication …
Accepted
Prevention of Future Deaths reports(18)
Betty Grace Payne
Concerns: Insufficient information sharing about vulnerable individuals with the Fire Service and a lack of training for Local Authority staff on home fire safety checks increase fire risks for the elderly.
Overdue
Essa Shah
Concerns: Crucial literature on the dangers of co-sleeping is only available in English, preventing non-English speaking mothers from accessing vital safety information.
Response (Luton Dunstable University Hospital): Luton and Dunstable University Hospital will ensure Feeding Packs are created containing a UNICEF leaflet in Bengali, Punjabi, and Urdu to advise of the dangers of co-sleeping. Community Midwives will …
Responded
Sophie Allen
Concerns: Looped blind cords continue to pose a serious strangulation risk to young children, with existing installations in homes lacking the improved safety features of new standards.
Response: BIS acknowledges the concerns and describes existing campaigns and partnerships promoting blind cord safety led by the British Blind and Shutters Association (BBSA) and the Royal Society for the Prevention …
Responded
Javaid Iqbal
Concerns: Charcoal packaging warnings about indoor use lack prominence and do not explicitly highlight the risk of death from carbon monoxide poisoning.
Overdue
Sousse (Tunisia)
Concerns: Travel companies lacked board-level security advisors and failed to prominently display government travel advice, leaving customers potentially uninformed about terrorism risks in destination countries.
Overdue
Rasikaben Chauhan
Concerns: There is a lack of clear communication and awareness-raising regarding a specific risk with relevant community and religious organisations.
Response (Northampton County Council): The fire service has made the risks and circumstances which led to the death known to other UK Fire Services. They are also working with local community groups to deliver …
Overdue
Kurt Cochran; Leslie Rhodes; Aysha Frade; Andreea Cristea; PC Keith Palmer.
Concerns: A Prevention of Future Deaths report was issued to multiple authorities following the Westminster terror attack to address systemic issues related to such events.
Response (Parliamentary Authorities): The Parliamentary Authorities confirm that they already plan to consider the automation of Carriage Gates and their general ease of use as part of the ongoing renewal project; and external …
Response (Metropolitan Police Service): The MPS will revise Post Instructions to relevant groups by direct emails, in hard copy and/or via electronic devices; MPS is working with MO19 and the National Police Chief’s Council …
Response (BVRLA): The BVRLA has increased counter terrorism training and guidance made available to vehicle rental and leasing firms, and routinely shares data and intelligence with police and counter terrorist authorities. The …
Response (Maritime Coastguard Agency): The MCA states sufficient guidance already exists in the public domain for operating commercial vessels and leisure boats on navigable rivers and canals, referring to existing codes and training courses.
Response (Transport for London): TfL implemented internal changes in October 2017 to improve communication of security advice. TfL is currently reviewing the height of all its bridge parapets to identify those that are below …
Response (Home Office): The Home Office states the government accepts the Chief Coroner's recommendations and has taken action. The Department for Transport (DfT) launched the Rental Vehicle Security Scheme (RVSS) on 6th December …
Response (London Ambulance Service): The London Ambulance Service states that the Chief Coroner found no matters of concern regarding their actions, so they will not be taking any further action.
Responded
Joshua Edwards
Concerns: Ambulance response was delayed by public event road closures and unclear authority for crews to cross them. Event organizers need to brief staff and public on emergency vehicle priority.
Response (Leeds City Council): Following a previous incident, the Ambulance Service implemented learning points, including education for staff. The council hosts a joint emergency services/council Safety Advisory Group and has discussed the events of …
Responded
London Bridge & Borough Market Terror Attack
Concerns: The coroner identified matters of concern which are being reported to the addressees, after taking into account submissions from the bereaved.
Response (City of London Police): The City of London Police (CoLP) are working with partner agencies to test interoperability of communications and enhance training scenarios, including a 7 day live trial in February 2020 to …
Response (BVRLA): The BVRLA has worked with the DfT and law enforcement to prevent the use of rental vehicles in terrorist attacks, providing training, guidance and engagement opportunities to members, and has …
Response (London Ambulance Service): The LAS is planning a live trial for seven days in February 2020, with LAS and LFB staff based in the MPS control room, and will analyze the outcome and …
Response (Home Office): The Home Office acknowledges the coroner's concerns and provides context, stating that the issues raised are technical and will be considered by the police in collaboration with the Emergency Services …
Response (Metropolitan Police Service): The MPS is trialing a "London Emergency Services Contact Centre" with representatives from the LFB and LAS deployed within the Specialist Operations Room, with a table top exercise followed by …
Responded
Beryl Holland
Concerns: Inconsistent hospital policies and a lack of national guidance for managing pressure ulcer risks in Emergency Departments led to prolonged waits and inadequate care for vulnerable patients.
Response (National Institute for Health and Care Excellence): NICE notes that its guideline CG179 provides relevant guidance on pressure sore prevention in emergency departments and no further action is required, but mentions a multi-year programme to improve how …
Response (the Department for Health and Social Care): The Department for Health and Social Care notes the existence of NICE guidelines on pressure sore prevention and that Stockport NHS Foundation Trust has adopted a Patient Safety Checklist and …
Responded
Jon James
Concerns: There is no national NICE guidance on Acute Behavioural Disturbance, which is vital for emergency services and police, contributing to a rising number of related deaths.
Response (National Institute for Health and Care Excellence): NICE acknowledges concerns about the need for guidance on acute behavioral disturbance (ABD) and will consider this in a future update to its guideline on violence and aggression (NG10).
Responded
Fishmongers’ Hall Inquests
Concerns: This document is a questionnaire for the jury, intended to determine the means and circumstances by which Jack Merritt and Saskia Jones died, focusing on identifying any errors, omissions, or circumstances that may have caused or contributed to their deaths.
Response (Staffordshire Police): CTPHQ now has CT Nominal Management specialist trained officers who will attend all future CT MAPPA (Category 4) cases and are responsible for designing and delivering a risk management plan …
Response (Learning Together Network CIC): The Learning Together Network CIC states it cannot take steps on the recommendations as it did not employ staff or run partnerships, and will be dissolved in January 2022.
Response (Office for Students): The Office for Students will write to all registered higher education providers in England, making them aware of the report and asking them to consider changes to their approach to …
Response (College of Policing): The College of Policing acknowledges the concerns raised and states its commitment to supporting other bodies in achieving improvements in terrorist offender management. They provide broader offender management training products …
Response (West Midlands Police): CTPHQ now has CT Nominal Management specialist trained officers who will attend all future CT MAPPA (Category 4) cases and are responsible for designing and delivering a risk management plan …
Response (Department for Education): The Secretary of State will engage with the higher education sector to encourage action to implement the recommendations and officials have spoken to the Office for Students to encourage them …
Response (Ministry of Justice): MoJ accepted recommendations relating to the Fishmongers' Hall attack. A new framework is being designed for Learning Together activity in prisons. Statutory guidance on MAPPA meetings will be strengthened, and …
Response (Home Office): The government is legislating a new power of personal search through the Police, Crime, Sentencing and Courts Bill, allowing police to stop and search terrorist offenders on license under certain …
Response (University of Cambridge): The University of Cambridge has created a new policy and guidance for staff and students working with people who have offended, and the Institute of Criminology has developed a Risk …
Responded
Kirsty McKie
Concerns: There is low awareness among UK travellers of methanol poisoning risk from counterfeit alcohol abroad, exacerbated by insufficient government publicity compared to other nations.
Response (Foreign Commonwealth and Development Office): The British Consulate in Bali will place an information banner about methanol poisoning risks in the international arrival area of the local airport from June to December, and the FCDO …
Responded
Benn Curran-Nicholls
Concerns: An unspecified risk of death exists in similar circumstances; public awareness, especially for child carers, is crucial to reduce these risks.
Response (UK Health Security Agency): UKHSA highlighted the risk of ingesting yew tree berries to Directors of Public Health across the NW and to the other eight English regions and Devolved Administrations; shared general resources …
Overdue
Michael Pender, Jan Klempar and Paul Mullen
Concerns: Government policies on lifeguard furlough and lack of advance notice for lockdown relaxation severely hampered RNLI's ability to staff beaches, contributing to drownings due to unpatrolled coastlines.
Response (Cabinet Office): The Cabinet Office has shared concerns about RNLI lifeguard furlough eligibility with HMT and HMRC and refers the overall Covid-19 measures to the UK Covid-19 Inquiry. The MCA works with …
Responded
James Furlong, Joseph Ritchie-Bennett and David Wails
Concerns: No specific concerns were detailed in the provided text, only a general statement about "The Failures that Contributed to the Deaths".
Response (NHS England): NHS England acknowledges concerns about secondary healthcare in prisons, particularly staffing shortages, but focuses its response on NHS England's remit. They have engaged regional colleagues and will consider responses from …
Response (Berkshire Healthcare): Berkshire Healthcare has continued developing the One Team model, implemented monthly audits of Community Mental Health Team caseloads, and conducted various training programs (suicide awareness, trauma-informed care). They have also …
Response (Oxford Health NHS Foundation Trust): Oxford Health NHS Foundation Trust will consider introducing guidance for psychological therapy staff about recording when an individual declines treatment in prison, to include guidance that declined offers of treatment …
Response (Thames Valley Police): Thames Valley Police details actions taken by both the force and Counter Terrorism Policing South-East, including improvements to intelligence dissemination, Prevent training, MAPPA procedures, and Operation Plato. A multi-agency exercise …
Response (Midlands Partnership NHS): Midlands Partnership NHS Foundation Trust has refreshed the psychology pathway and updated referral criteria, and is standardising practice in regard to psychological care pathways. They have also developed a pilot …
Response (Ministry of Justice): The Ministry of Justice outlines changes to probation and prison procedures, including enhanced risk assessment tools, improved information sharing through MAPPA, and updated training for staff. These changes aim to …
Response (Home Office): The Home Office describes ongoing improvements to the Prevent programme including reviews, case assurance, and annual statistics. They are implementing improved information sharing practices and conducting assurance reviews of training …
Responded
Nargis Begum
Concerns: The public lacks crucial understanding and awareness regarding their responsibility to report motorway incidents, despite existing SMART motorway campaigns, leaving stationary vehicles a significant hazard.
Response (National Highways): National Highways expresses sympathy and highlights existing measures to improve safety, including public awareness campaigns and the Smart Motorway Safety Evidence Stocktake and Action Plan. They urge road users to …
Responded
Katie Overd
Concerns: A lack of proactive public communication about the "Right Care Right Person" policy risks the public delaying seeking emergency assistance, misunderstanding response times.
Response (RCRP Strategic Partnership Board): The RCRP Strategic Partnership Board acknowledges the concerns and explains that Right Care: Right Person (RC:RP) is an internal process for directing calls to the most appropriate service. They state …
Response (Deputy Mayor of Greater Manchester): The Deputy Mayor will further consider with relevant agencies the options that will best meet the needs of the public, recognising that NWAS would not have powers of entry and …
Response (College of Policing): The College of Policing explains that Right Care Right Person (RCRP) focuses on internal triage processes between agencies, not on directing the public to specific services when calling for emergency …
Responded
Select committee recommendations(348)— showing 50 strongest matches
#31 —
Recommendation: The Government would benefit from having a more open public conversation about nuclear threats, spending choices and future nuclear security programmes. It should set out how it plans to extend UK-France collaboration on nuclear security. (Recommendation, Paragraph 136) 66 Pillar …
Gov response: The Government agrees with the Committee’s conclusion. The National Security Strategy and SDR outlined the threat picture and the UK’s intention publicly. A further £6bn was announced through the SDR to upgrade our nuclear submarine …
No Published Response
#18 —
Recommendation: The Government must provide more detail on what the national conversation on security and resilience will look like, including who will be leading it and how it will ensure oversight between different Government departments responsible for its delivery. As part …
Gov response: Through the Resilience Action Plan, we have committed to communicating the actions recommended for individuals, households, communities and businesses to increase their own preparedness and resilience, as set out on GOV.UK/Prepare. And through the Strategic …
No Published Response
#17 —
Recommendation: The Government has identified the need for a whole-of-society approach to security and resilience through a national conversation, but it is not evident that this message is getting through to the public. There is a long way to go to …
Gov response: Through the Resilience Action Plan, we have committed to communicating the actions recommended for individuals, households, communities and businesses to increase their own preparedness and resilience, as set out on GOV.UK/Prepare. And through the Strategic …
No Published Response
#20 —
Recommendation: The issue of quarantine periods is beyond our remit, so we will limit our comments to saying that the timing and guidance about quarantining have been far from clear. Whilst we understand that there was considerable uncertainty around how the …
Gov response: The Government has kept quarantine and travel corridor arrangements under regular review, and has added or removed countries from the list on several occasions since the implementation of quarantine policy. Risk assessments are conducted by …
Under Consideration
#5 —
Recommendation: With no clear messaging from the Government about when spectators can expect to return to sporting events, we support calls from elite sports organisations for the Government to extend its financial assistance for those organisations that are unable to generate …
Gov response: . The Covid-19 pandemic has presented a significant challenge to many of DCMS’ sectors including sport and we understand that pausing the planned 1 October changes for a return of socially distanced crowds at sporting …
Under Consideration
#5 —
Recommendation: We have also noted that the Joint Ministerial Committee (JMC) has not been used as a method of intergovernmental communication throughout the pandemic, although we have heard suggestions that it would not have been fit for purpose in the COVID-19 …
Gov response: HM Treasury (HMT) and HM Revenue and Customs (HMRC) have committed to undertaking a detailed evaluation of the Coronavirus Job Retention Scheme (CJRS) and the Self-Employment Income Support Scheme (SEISS). Given the economic and fiscal …
Under Consideration
#3 —
Recommendation: We are concerned to hear that Ministerial Implementation Groups (MIGs) and COBRA have ceased to meet in the context of the pandemic. From what we have heard about how communication standards currently stand, decision-makers in devolved nations have come to …
Gov response: Interim report recommendations: (7) Evidence heard on the role of the Office of the Secretary of State for Scotland (Scotland Office) echoes the findings of the previous Committee, which found that Scottish and UK Ministerial …
Under Consideration
#2 —
Recommendation: The UK Government has failed to make clear when its messaging applies only to England, causing unnecessary confusion in the devolved nations. There should be messaging clarity to minimise confusion across national boundaries, and this must begin to happen with …
Gov response: The UK Government remains committed to concluding the Intergovernmental Relations (IGR) review, working closely with the DAs to agree a finalised product. In August and September, Ministers from all administrations met to discuss an interim …
Under Consideration
#13 —
Recommendation: We know that many FCO staff went above and beyond to deliver admirable service in extremely difficult circumstances. However, there were areas where efforts fell short. By not adapting quickly to changing circumstances the FCO appeared out of touch with …
Gov response: We agree that this is a priority and we are taking action accordingly. There are over 200 automated caller greeting answerphones (auto-attendants) deployed globally at FCDO posts with separate night and day mode messages. The …
Under Consideration
#12 —
Recommendation: Automated answerphone messages told travellers around the world that our embassies and consulates were closed. It is extraordinary that the FCO had no control over the answerphone messages of its own embassies. This oversight prevented many from accessing the advice …
Gov response: The FCDO is responsible for communicating necessary information about foreign travel, but we learnt from feedback early in the crisis that we needed to do more to support other government departments give information about what …
Under Consideration
#11 —
Recommendation: The failure of the FCO to provide clear advice on what would happen on arrival to the UK caused many travellers a great deal of unnecessary anxiety. The FCO should give clear advice on the situation on the ground in …
Gov response: At early stages in the crisis the situation in many countries was confused and uncertain. It therefore took longer than we would have liked to be able to provide specific guidance on when and how …
Under Consideration
#10 —
Recommendation: The move to using social media for mass communications was partially successful. However, accessing online information was particularly difficult for elderly people and those with certain disabilities. The FCO placed too much reliance on this generic advice and this approach …
Gov response: As discussed with the FAC during previous inquiries, the LOCATE system was discontinued in 2013 since only 1% of BNs were registered on the database, and it failed to provide an accurate picture of numbers …
Accepted
#9 —
Recommendation: The FCO may have been able to communicate more effectively and proactively had it established a logging system to record the location and contact details of UK citizens abroad. This could have proved particularly helpful for those without access to …
Gov response: As the report notes, we substantially expanded our telephony and communications capabilities over the course of the crisis. We are committed to maintaining and improving the resilience and flexibility of our communications systems and particularly …
Under Consideration
#8 —
Recommendation: There were real communication problems, particularly early on in the crisis–many people’s calls were not answered and many were left waiting on the phone for long periods of time. The FCO successfully scaled up their operation during the crisis, but …
Gov response: British nationals who are overseas and wish to return to the UK, but cannot afford travel costs and have no other options for getting funds to return home, may apply for an emergency repatriation loan …
Under Consideration
#7 —
Recommendation: Given the economic impacts of the COVID-19 pandemic, many people may need to seek extensions to the FCO’s travel loans. The FCO has advised that there may be some flexibility in repayment timetables for those genuinely committed to repaying, but …
Gov response: British nationals who are overseas and wish to return to the UK, but cannot afford travel costs and have no other options for getting funds to return home, may apply for an emergency loan from …
Accepted
#54 —
Recommendation: As part of this Covid-19 strategy, the Home Office should publish the Public Health England guidance that it has taken to inform its decisions about ending the current 62 Home Office preparedness for COVID-19 (Coronavirus): institutional accommodation measures to support …
Gov response: The Government is grateful for the committee’s report and we remain committed to supporting those in our accommodation and those detained in our care, appropriately throughout this changing period. However, we do not believe that …
Under Consideration
#52 —
Recommendation: We urge the Home Office to follow MHCLG’s lead and to agree jointly with local authorities, devolved nations and third sector partners a sensible and fair extension to the current measures in place for asylum seekers that reduces the public …
Gov response: We welcome the Committee’s recognition of the additional and extended support that the Home Office has provided to asylum seekers whose claims have been fully determined. otherwise no longer be eligible was undertaken in consultation …
Under Consideration
#49 —
Recommendation: It is essential that lessons are learned from the dispersal from Urban House, and that clear policies are put in place to ensure effective communication between providers and local authorities in the event of further outbreaks in asylum accommodation, and …
Gov response: 18 Home Office preparedness for COVID-19 (coronavirus): institutional accommodation: The Government expects the highest standards from all of our contractors and we work closely with asylum accommodation providers to monitor and ensure they continue to …
Under Consideration
#46 —
Recommendation: We are extremely concerned at this failure of communication by Mears Group with the receiving local authorities, and at the lack of arrangements for testing individuals who were being moved across the country out of an accommodation centre where other …
Gov response: 18 Home Office preparedness for COVID-19 (coronavirus): institutional accommodation: The Government expects the highest standards from all of our contractors and we work closely with asylum accommodation providers to monitor and ensure they continue to …
Under Consideration
#45 —
Recommendation: As government lockdown restrictions are eased, it is imperative that the Home Office and its providers communicate in a clear and timely manner to key national and local actors. The Government needs now to work closely with stakeholders across both …
Gov response: COVID-19 global pandemic, the Home Office has been working closely with Public Health leads to put in place a range of measures to support people in the asylum accommodation and immigration removal centre estates. This …
Under Consideration
#43 —
Recommendation: The Home Office and its providers must communicate timely and accurate information to NGOs as well as to service providers working to support people in immigration detention.
Gov response: We welcome the Committee’s recognition of immigration detention’s response to this unprecedented health crisis, and of our commitment to return to business as usual in a careful and considered way. On 26 March the High …
Under Consideration
#40 —
Recommendation: Government guidance which came into force on 5 May 2020, although it was not published until 5 June, confirmed that individuals at high risk of contracting Covid-19 should be treated as AAR Level 3 cases. This clarification, which confirms the …
Gov response: We welcome the Committee’s recognition of immigration detention’s response to this unprecedented health crisis, and of our commitment to return to business as usual in a careful and considered way. On 26 March the High …
Under Consideration
#38 —
Recommendation: Before taking any final decision to remove temporary support for asylum seekers, the Home Office and its accommodation providers must engage and consult closely with Public Health England, devolved governments, Strategic Migration Partnerships, asylum dispersal councils and local public health …
Gov response: Replied together with 50. The experience of the pandemic has demonstrated the importance of implementing this Committee’s previous recommendations both in respect of asylum accommodation and immigration detention. We welcome the Home Office’s commitment to …
Not Addressed
#25 —
Recommendation: We recommend that the Government continues to work with trusted partners such as Doctors of the World UK to translate all updated Covid-19 guidance for the general public into the languages most commonly spoken by those individuals in the asylum …
Gov response: throughout the pandemic to ensure accommodation, transportation and support services to eligible asylum seekers are delivered. In accordance with relevant local and national public health requirements providers have made appropriate temporary amendments to their operational …
Under Consideration
#24 —
Recommendation: While we welcome the communication of Covid-19 guidance by providers to their service users, we urge all providers to check regularly with their service users, and with wider stakeholders, to ensure that they are receiving up to date and timely …
Gov response: throughout the pandemic to ensure accommodation, transportation and support services to eligible asylum seekers are delivered. In accordance with relevant local and national public health requirements providers have made appropriate temporary amendments to their operational …
Under Consideration
#3 —
Recommendation: It is entirely reasonable and predictable that consumers would want to buy more food in anticipation of a lockdown, the need to self-isolate if they developed COVID-19 symptoms; or school closures and changed working patterns resulting in more meals eaten …
Gov response: The Government worked closely with supermarkets to develop and share messaging that aimed to help consumers understand the resilient nature of our food supply chains and the impact of their own actions when shopping on …
Not Addressed
#45 —
Recommendation: It is concerning that the Foreign and Commonwealth Office and the Department for Transport have issued contrasting advice to the public on more than one occasion, at a time when providing clarity about the new travel corridors and nurturing confidence …
Gov response: We agree with the Committee that communication of guidance and clarity of advice is important. Throughout the COVID-19 response, we have ensured that gov.uk is the single source for policy and operational changes. We have …
Accepted
#38 —
Recommendation: The disruption to travel plans and surprise caused by removing Spain from the travel corridor list demonstrates how essential it is that surveillance data is shared with the public openly and frequently. Potential travellers must be presented with the risks …
Gov response: that is currently infectious in each country, virus incidence rates, trends (including rates of change) in incidence and deaths, transmission status and international epidemic intelligence as well as information on a country’s testing capacity and …
Under Consideration
#37 —
Recommendation: The Government has rightly warned now that “no travel is risk free”. However, stronger warnings should have been given at the time the travel corridors were first introduced in early July. The Government’s mixed messages at that time were regrettable. …
Gov response: Replied together with 37. The Government should publish these prevalence rates now and explain why Spain was included on the travel corridors list. (Paragraph 194) And with 48. Effective quarantine arrangements require high levels of …
Not Addressed
#17 —
Recommendation: The Government’s published draft legislation for implementing future local lockdowns (referred to in Chapter 2 of this report) should mean that it is easier to publish all information immediately when implementing new local lockdowns or relaxing local lockdowns slowly. However, …
Gov response: HMG notes the Committee’s concerns and recognises that there has, on occasion, been an interval between the announcement of changes, and the making of the regulations that—at least in part—underpin those changes. We acknowledge this …
Under Consideration
#3 —
Recommendation: The Government’s messaging on who could continue to work was not as clear as it should have been. The closure of schools and definitions of “key workers” caused some industries to close that could have continued to operate, such as …
Gov response: The Government had always and continues to make every effort to communicate any and all changes to COVID-19 policy to the public as clearly and simply as possible. When national restrictions were introduced in March, …
Under Consideration
#23 —
Recommendation: When it imposes and removes social restrictions, the Government needs to be as clear as possible that a) there are harms in restrictions and there is a trade-off between these harms and the harms of the virus spreading; and b) …
Gov response: Throughout this crisis, the government’s economic priority has been to protect people’s jobs and livelihoods. The government has spent over £200 billion to protect jobs and businesses. Since the publication of your report, the Prime …
Under Consideration
#21 —
Recommendation: The Government should as soon as possible set out in a public document the type of support available to local authorities in the event of a localised lock-down and how it will work with local authorities to support local businesses.
Gov response: Thank you for sending a copy of your recent report Economic impact of coronavirus: the challenges of recovery. This letter constitutes HM Treasury’s response on the broad range of issues mentioned in your report. Throughout …
Under Consideration
#2 —
Recommendation: Consumption is returning following the lifting of Government restrictions. However, continued consumer caution around re-engaging with the economy, the prospect of more localised outbreaks and a second wave are dampening a full recovery to pre- pandemic levels of consumer spending. …
Gov response: Thank you for sending a copy of your recent report Economic impact of coronavirus: the challenges of recovery. This letter constitutes HM Treasury’s response on the broad range of issues mentioned in your report. Throughout …
Under Consideration
#139 —
Recommendation: Several public health experts stressed to us that an effective messaging and communications strategy was a crucial part of the response to a pandemic. In July 2020, Sir Paul Nurse argued in evidence to the Health and Social Care Committee …
Gov response: As the report points out, public health communications are key to the public’s understanding of and compliance with non-pharmaceutical interventions. Messaging from the government early in the pandemic was strong, effective, and undoubtedly contributed to …
Under Consideration
#139 —
Recommendation: Several public health experts stressed to us that an effective messaging and communications strategy was a crucial part of the response to a pandemic. In July 2020, Sir Paul Nurse argued in evidence to the Health and Social Care Committee …
Gov response: The government accepts this recommendation. The government recognises that the pandemic response requires a multifaceted communication strategy, capable of adapting to and addressing a variety of concerns. There were many factors that influenced public behaviour …
Under Consideration
#17 — Communication failures hampered support scheme reach to vulnerable households in need
Recommendation: Although the Department worked with local authorities on some of the schemes aimed at households who were harder to reach,44 the low take–up suggests that this approach did not identify all those in need.45 The Department said that it attempted …
Gov response: 3.1 The government agrees with the Committee’s recommendation. Target implementation date: December 2025 3.2 The Warm Home Discount scheme currently supports over 3 million low income and fuel poor households with an annual energy bills …
Partially Accepted
#118 — Consider physical cash value in emergency preparedness and severe payment system outages
Recommendation: In discharging its responsibility for national security and resilience, HM Treasury must consider the value of physical cash in emergency preparedness. This may include recommending that cash is held by individuals in case of emergency, and considering what role cash …
Gov response: The Government agrees it is important to continually monitor the impact of how cash access is being tackled internationally, recognising it is not alone in experiencing a decline in cash use and that measures used …
Accepted
#14 — Proactively engage with wider society to build consensus on threats to the UK.
Recommendation: At societal level, the Ministry of Defence should draw on its understanding of the threats faced to make a greater impact by proactively engaging far more with wider society, both public and private—for example, critical national industries, schools and communities—to …
Gov response: The MOD’s purpose is to protect the nation, leading on defence and the use of the Armed Forces. It is working closely with other Government departments, including playing a leading role in the development of …
Under Consideration
#13 — Adopt a 'leading from behind' approach to share MOD expertise with other departments.
Recommendation: The Ministry of Defence should proactively adopt a greater ‘leading from behind’ approach to sharing its leadership, organisational and wider expertise with other departments to bolster their intrinsic long-term resilience planning and preparedness. This should reduce their demands on the …
Gov response: The MOD’s purpose is to protect the nation, leading on defence and the use of the Armed Forces. It is working closely with other Government departments, including playing a leading role in the development of …
Under Consideration
#12 — Ensure a dedicated Homeland Security Minister coordinates national preparedness and resilience efforts.
Recommendation: The Government should ensure there is a dedicated Homeland Security Minister to coordinate across central, regional and local Government, industry and wider society to rapidly enhance the UK’s national preparedness and resilience. (Recommendation, Paragraph 80)
Gov response: National security is the first priority of Government. Homeland security is delivered by a number of government departments. Overall responsibility for national resilience, national security and cross-government coordination sits with the Chief Secretary to the …
Under Consideration
#10 — Homeland resilience will require more cross-Government planning and a dedicated Security Minister.
Recommendation: As the recent SDR sets out, homeland resilience will become a significant activity for the MOD in the coming years and will require more cross- Government planning and coordination. The MOD is unlikely to lead many of these work streams. …
Gov response: The MOD’s purpose is to protect the nation, leading on defence and the use of the Armed Forces. It is working closely with other Government departments, including playing a leading role in the development of …
Under Consideration
#23 — Commit to clear timelines, a delivery plan, and prompt communication during BTOM transition.
Recommendation: During the transition away from the BTOM, the Department should commit to clear timelines for decision-making, a delivery plan, and communicate changes promptly to allow businesses to plan with confidence. (Recommendation, Paragraph 40)
Gov response: The Government accepts this recommendation. We agree with the committee that it is vital to ensure timelines for decision making and delivery are communicated throughout the transition from the BTOM to the UK-EU SPS Agreement …
Accepted
#30 — Establish a comprehensive national flood reporting and information service by March 2026.
Recommendation: The Government should establish a single, widely promoted national flood reporting and information service by March 2026. This service should build upon and expand the existing Floodline system to provide a clear point of contact for all types of flooding, …
Gov response: The government is responding to the recommendation at paragraph 102 and the recommendation at paragraph 109 together as the recommendations are closely linked. We agree with the need to ensure clear and well communicated sources …
Not Addressed
#29 — Single national flood reporting and information service is a strategic necessity.
Recommendation: A single national flood reporting and information service is not just a communications improvement; it is a strategic necessity. Without a clear, accessible point of contact, the public remains confused, response is delayed, and resilience efforts are undermined. Establishing this …
Gov response: The government is responding to the recommendation at paragraph 102 and the recommendation at paragraph 109 together as the recommendations are closely linked. We agree with the need to ensure clear and well communicated sources …
Not Addressed
#28 — Launch major national flood awareness campaign to increase preparedness and educate communities.
Recommendation: The Government must launch a major national flood awareness campaign, co-designed with flood-affected communities and delivered with trusted local partners such as flood wardens, schools, the media, and frontline services. This campaign should be coordinated across relevant public bodies and …
Gov response: We agree with the importance of effective public communication. The Environment Agency currently has a dedicated week of annual flood awareness raising activity known as Flood Action Week and is committed to continually improving the …
Accepted
#27 — Public awareness of flood risk remains dangerously low, undermining national resilience.
Recommendation: Public awareness of flood risk is dangerously low, undermining national flood resilience efforts. Too many people do not understand the risks they face, how to respond to warnings, or how to protect their homes. This reflects both a strategic failure …
Gov response: We agree with the importance of effective public communication. The Environment Agency currently has a dedicated week of annual flood awareness raising activity known as Flood Action Week and is committed to continually improving the …
Accepted
#8 — Government failed to communicate modal shift intentions clearly to maritime sector stakeholders
Recommendation: If stakeholders within the maritime sector do not believe that the draft revised Ports National Policy Statement is sufficiently clear in promoting modal shift, then the Government has failed to communicate its stated intention. (Conclusion, Paragraph 57)
No Published Response
#31 — Cabinet Office leadership on resilience lacks external engagement and a clear plan.
Recommendation: The Cabinet Office’s leadership in this area appears to be inward focused rather than engaging with other Government departments and wider society. What is required is a clear plan and consistent messaging with well-defined leadership responsibilities—resilience and readiness are not …
Gov response: The Resilience Action Plan, published on 8 July, sets out the UK Government’s strategic vision for a stronger and more resilient UK and the steps being taken to deliver this. This action plan articulates an …
Under Consideration
#30 — Cross-government working on homeland defence and resilience remains significantly inadequate.
Recommendation: Cross-government working on homeland defence and resilience is nowhere near where it needs to be. The Government has said repeatedly that we are in an era of new threat, yet decision-making is slow and opaque. (Conclusion, Paragraph 123)
Gov response: The Resilience Action Plan, published on 8 July, sets out the UK Government’s strategic vision for a stronger and more resilient UK and the steps being taken to deliver this. This action plan articulates an …
Under Consideration
ICIBI immigration recommendations(10)
An inspection of Border Force’s fast parcels operations (May–July 2023)
Establish a national working group to better engage with its wide range of external stakeholders working in fast parcels, focused on:
An inspection of contingency asylum accommodation for families with children in Northern …
The Home Office should work with contractors providing accommodation, and advice, issue reporting and eligibility services, to:
An inspection of the Home Office’s Afghan resettlement schemes (October 2022 – …
The Home Office should publish information regarding the pause to processing overseas applications to Afghan resettlement schemes, including the reason(s) for the pause, the date the pause took effect and …
An inspection of contingency asylum accommodation November 2023 – June 2024
Improve communication with asylum seekers by: a) [as soon as is practicable] establishing mechanisms for informing asylum seekers of the progress of their claim through Home Office generated updates (e.g. …
An inspection of contingency asylum accommodation November 2023 – June 2024
Define roles and responsibilities (Home Office, accommodation providers, others) in respect of providing purposeful activities (e.g. education, recreational activities, volunteering opportunities) for service users in contingency asylum accommodation and establish …
An inspection of contingency asylum accommodation November 2023 – June 2024
Improve stakeholder engagement in relation to the whole of the asylum accommodation estate (initial, dispersal, contingency) by: a) Creating stakeholder ‘maps’ identifying who the key stakeholders (overall and broken down …
An inspection of the Home Office’s management of fee waiver applications (August …
Develop an external stakeholder engagement strategy that covers in-country, child citizenship and overseas fee waivers. The AHRO central engagement team will develop a strategy in partnership with the appropriate teams …
An inspection of the Border Force operation to deter and detect clandestine …
Produce and publish an ‘engagement plan’ for industry stakeholders, which includes seeking regular feedback about the impacts that the Clandestine Entrant Civil Penalty Scheme (CECPS) is having on drivers, owners …
An inspection of the Home Office’s use of age assessments (July 2024 …
In relation to all aspects and stages of age assessment (initial age decisions, the end-to-end age dispute process, and the National Age Assessment Board): Produce a stakeholder map and engagement …
An inspection of General Maritime (October 2024 – February 2025)
Develop and implement a communications strategy to promote Border Force’s general maritime work internally within the Home Office, and with external stakeholders and the public (incorporating Project Kraken and other …
NAO audit recommendations(18)
The supply of personal protective equipment (PPE) during the COVID-19 pandemic
Clear, timely, two-way information and communication are vital for both providing services at the front-line and for managing the response at the national level. This includes information on national and local PPE stocks and requirements, and feedback loops. Deficiencies in …
Accepted
Government resilience: extreme weather
The Cabinet Office should set out what a resilient UK looks like, a strategy to deliver this, and the specific roles of government, the private and voluntary sectors and the public. The Cabinet Office, working with LGDs should: ? assess …
Partially accepted
The government’s preparedness for the COVID-19 pandemic: lessons for government on risk …
The Cabinet Office should establish who leads and manages whole-system risks. Working with other departments, it should clarify and publicise the government’s risk appetite for whole-system emergencies as a basis for proportionate planning across government for these types of risk …
Accepted
Protecting and supporting the clinically extremely vulnerable during lockdown
For future pandemic planning, government should consider how it will approach balancing the relative merits of central, universal offers of support against targeted local support.
Accepted
Protecting and supporting the clinically extremely vulnerable during lockdown
MHCLG should set out how it can establish the capacity and capability of local authorities to support shielding-type exercises in a timely way in the event of future pandemics or civil emergencies and how it can engage more effectively with …
Accepted
Protecting and supporting the clinically extremely vulnerable during lockdown
DHSC should establish a robust plan on how to communicate clearly, quickly and consistently with CEV people to ensure that people are clear if they need to shield, why they need to shield, how to shield and the support available …
Accepted
The government’s approach to test and trace in England – interim report
e) take steps to increase public engagement and compliance with self-isolation. NHST&T is one of a number of bodies, alongside local authorities and the police, who can influence compliance. It must work closely with these bodies, drawing on the best …
Rejected
The government’s approach to test and trace in England – interim report
d) model and communicate as early as possible how changes in testing policy are likely to affect the workload of national and local tracing services. Such changes could include increased testing of certain categories of key worker and the introduction …
Rejected
The government’s approach to test and trace in England – interim report
c) set out a clear strategy for how national and local tracing teams will work together, informed by a good understanding of local authority capacity and performance. The number of local authority-run schemes is set to increase, and NHST&T needs …
Rejected
The supply of personal protective equipment (PPE) during the COVID-19 pandemic
Emergency plans for dealing with a pandemic must provide for appropriate stockpiles of high-quality PPE together with comprehensive and resilient arrangements for the rapid procurement and distribution of PPE, based on reliable information. Plans need to include distribution of PPE …
Accepted
Government resilience: extreme weather
LGDs, working with the Cabinet Office, should develop a set of resilience standards for infrastructure and give regulators consistent climate resilience roles. Government has already committed to improve standards for resilience by 2030. It should set out a pathway to …
Partially accepted
Government resilience: extreme weather
The Cabinet Office, working with other departments, should strengthen leadership, accountability and assurance arrangements for the management of extreme weather risks. This could build on the new Climate Resilience Board that will oversee strategic, cross-cutting climate adaptation and resilience issues. …
Accepted
Test and trace in England – progress update
c) As overall speed, reach and levels of public compliance still constrain the effectiveness of the test and trace approach, by October 2021, the Department, through NHST&T and working with relevant delivery partners, must set out plans for improving and …
Partially accepted
Test and trace in England – progress update
b) The Department and UKHSA should, by the end of December 2021, assess what standing capacity and infrastructure needs to be retained from NHST&T for future emergency responses, alongside plans for how this could be scaled up and down as …
Accepted
Test and trace in England – progress update
To continue to improve test and trace performance and give NHST&T and its successor bodies the best chance of securing their intended impact: a) The Department, through NHST&T, and UKHSA if responsible, should, by the end of July 2021, develop …
Partially accepted
Local government finance in the pandemic
h) In preparation for, and to mitigate the impacts of, future pandemics or similar crises, the Department needs to: • incorporate an assessment of the sector’s resilience to a future pandemic or similar crisis as part of its ongoing monitoring …
Accepted
The supply of personal protective equipment (PPE) during the COVID-19 pandemic
Effective governance, lines of accountability, and resourcing responsibilities are important for an effective rapid-response in an emergency situation. Developing these arrangements, and ensuring that they remain up to date, should be part of the emergency plan for activation when required.
Partially accepted
Decarbonising home heating
On establishing a pathway towards decarbonising home heating, DESNZ should: a Establish an overarching long-term consumer engagement plan to support achieving key milestones, such as the phase-out of the sale of new fossil fuel boilers by 2035. This should include …
Partially accepted
IMB individual recommendations(7)
Exeter (2020)
Will the Prison Service ensure the right balance between managing COVID-19 risks and providing sufficient meaningful activity and time out of cell, and that prisons are prepared and encouraged to restore activities as soon as it is safe? There are concerns that prisons will continue to operate restricted regimes “as the new normal” and for longer than is necessary. (See …
HMPPS
In Progress
Usk and Prescoed (2021)
The Board asks that the Minister recognises this and secures raised priority (through the JCVI) to enable officers and men to be included in future vaccination priority lists.
Ministry of Justice
Rejected
The Verne (2021)
The Board invites the Minister to reflect on the need, in any future pandemic, for prison staff to be treated as a priority group in respect of vaccination.
Ministry of Justice
Noted
Morton Hall IRC (2021)
We hope that, in the event of any future need for health pandemic (or similar) rules that the introduction and relaxation of rules in IRCs is kept in line with those in the wider community rather than moving at a different pace, as we found with football and communal worship in the centre.
Home Office
Leicester (2020)
Although outside the reporting period, the Board wishes to inform the minister that the restrictions imposed by the measures to combat COVID-19 were carried out in a fair and humane manner, with prisoner welfare the first concern. There was a consistent regime, allowing daily telephone contact with the family and regular exercise for each prisoner. It is to the credit …
Ministry of Justice
In Progress
Sudbury (2021)
Some measures introduced because of Covid-19, such as the more regulated queuing at mealtimes, have proved popular with many prisoners. Do you anticipate retaining these after the return to 'normal' life? If there is another national lockdown, will the prison be in a better position to respond?
Governor / Director
Northumberland (2020)
Whilst the Board fully supports the protective measures deployed by the prison to proactively mitigate any potential negative consequences of the pandemic, we welcome the return to enhanced regimes and recommencement of social visits for the men at HMPN at the earliest possible opportunity.
Governor / Director
LGO / SPSO decisions(4)
24-004-073 — Peterborough City Council
Summary: We will not investigate Mrs X’s complaint about how the Council considered and publicised information about the COVID-19 vaccines. There is insufficient evidence of fault or injustice to warrant an investigation by the Ombudsman.
LGO (Local Government & …
Environment And Regulation
Jul 2024
21-015-240 — London Borough of Bromley
Summary: We will not investigate this complaint about the Council’s approach to mask wearing when its environmental health officers visit members of the public. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is not enough …
LGO (Local Government & …
Environment And Regulation
Feb 2022
22-010-750 — Hartlepool Borough Council
Summary: We will not investigate this complaint that the Council did not respond to the complainant’s questions about the pandemic and vaccines. This is because there is insufficient evidence of injustice and we can exercise discretion in whether to investigate a complaint.
LGO (Local Government & …
Other Categories
Nov 2022
22-008-405 — Kent County Council
Summary: We will not investigate Mrs X’s complaint about the Council’s refusal of permission for a jubilee street party, and its response to her complaint. Even if there was Council fault, there is not enough injustice caused by its decision to warrant an investigation. We do not investigate complaints about …
LGO (Local Government & …
Transport And Highways
Oct 2022