National emergency preparedness communication
The UK lagging behind other nations in national public communication campaigns and strategies for emergency preparedness.
Source spread
Where this theme appears
This theme appears across 19 independent accountability sources, so the source mix matters as much as the headline total.
55 inquiry recs
18 PFD reports
378 committee recs
8 HSSIB recs
1 CQC action
10 ICIBI recs
1 IOPC rec
18 NAO recs
7 IMB recs
7 Scottish FAIs
13 DHR recs
1 PHSO decision
4 LGO/SPSO decisions
1 CJINI report
3 ISC reports
Browse by source
Source-grouped records are useful for tracing where a concern came from. Large sections show the 50 strongest matches for that source; counts still show the full theme total.
Inquiry recommendations(55)— showing 50 strongest matches
92 — Weekly notification of standby vessel locations
Recommendation: The owners of standby vessels should be required to notify the regulatory body weekly as to the locations and functions of their vessels in the ensuing week. A copy of such notification should also be given to the DoT (para …
Unknown
FENN-152 — Consider national disaster planning desk for experience and emergency coordination
Recommendation: Consideration should be given to a national disaster planning desk where the experience gained from disasters and their investigation and civil emergencies can be retained. Advice on the coordination of individual emergency plans should also be available at a national …
Unknown
MAI-169 — Review Operation Plato guidance
Recommendation: Those organisations should consider what changes need to be made to the Counter Terrorism Policing Headquarters Operation Plato guidance in order to achieve those aims.
Gov response: Accepted in full
Accepted
MAI-168 — Review Major Incident plans for joint working
Recommendation: Those organisations should consider what changes need to be made to Major Incident plans in order to achieve those aims.
Gov response: Accepted in full
Accepted
MAI-167 — Clarify Casualty Collection Point terminology
Recommendation: The terms Casualty Collection Point and Casualty Clearing Station are capable of being confused, one for the other, particularly in circumstances of stress. That happened on the night of the Attack. The National Ambulance Resilience Unit should consider whether different …
Gov response: Accepted in full
Accepted
MAI-151 — App for commander contact details
Recommendation: The Home Office, the College of Policing, the Fire Service College and the National Ambulance Resilience Unit should consider together whether an app giving ready access to the contact details for all on-duty and on-call commanders is feasible and, if …
Gov response: Accepted in full
Accepted
MAI-150 — Police notice of significant pre-planned events
Recommendation: The Home Office, the College of Policing and His Majesty's Inspectorate of Constabulary and Fire and Rescue Services should develop a system for ensuring that the duty command structure in each police service has notice of any significant pre-planned event, …
Gov response: Accepted in full
Accepted
MAI-146 — Public education on first responder interventions
Recommendation: The Home Office should consider the introduction of a public education programme to educate the public in first responder interventions.
Gov response: Accepted in full
Accepted
MAI-145 — Strategic Co-ordinating Group within two hours
Recommendation: The Home Office should consider the introduction of a national standard requiring a meeting of the Strategic Co-ordinating Group to take place no more than two hours after the declaration of a Major Incident where more than one emergency service …
Gov response: Accepted in full
Accepted
MAI-142 — Compel LRF attendance from Category 1 and 2 responders
Recommendation: The Home Office should consider empowering the leadership of local resilience forums to compel the attendance of a senior representative of its Category 1 and Category 2 responders at all local resilience forum meetings. Inspections by His Majesty's Inspectorate of …
Gov response: Accepted in full
Accepted
MAI-141 — Nationally agreed format for all emergency plans
Recommendation: The Home Office, His Majesty's Inspectorate of Constabulary and Fire and Rescue Services, the College of Policing, the Fire Service College, the National Ambulance Resilience Unity, individual police services and JESIP should develop a nationally agreed format for all plans, …
Gov response: Accepted in full
Accepted
MAI-140 — Review Major Incident plans for interoperability
Recommendation: The Home Office, His Majesty's Inspectorate of Constabulary and Fire and Rescue Services, the College of Policing, the Fire Service College, the National Ambulance Resilience Unit, individual police services and JESIP should review what changes need to be made to …
Gov response: Accepted in full
Accepted
MAI-139 — Review and update JESIP Joint Doctrine
Recommendation: The Home Office, His Majesty's Inspectorate of Constabulary and Fire and Rescue Services, the College of Policing, the Fire Service College, the National Ambulance Resilience Unit and JESIP should review and, as necessary, update the Joint Doctrine: The Interoperability Framework …
Gov response: Accepted in full
Accepted
MAI-138 — Common terminology for non-Plato hazardous zones
Recommendation: The Home Office, His Majesty's Inspectorate of Constabulary and Fire and Rescue Services, the College of Policing, the Fire Service College, the National Ambulance Resilience Unit and JESIP should ensure that all emergency services use common terminology to describe the …
Gov response: Accepted in full
Accepted
MAI-137 — Common terminology for Operation Plato zones
Recommendation: The Home Office, His Majesty's Inspectorate of Constabulary and Fire and Rescue Services, the College of Policing, the Fire Service College, the National Ambulance Resilience Unit and JESIP should ensure that all emergency services use common terminology to describe the …
Gov response: Accepted in full
Accepted
MAI-136 — Awareness of specialist capabilities across services
Recommendation: The Home Office, His Majesty's Inspectorate of Constabulary and Fire and Rescue Services, the College of Policing, the Fire Service College, the National Ambulance Resilience Unit and all local resilience forums should take steps to ensure, whether through multi-agency training …
Gov response: Accepted in full
Accepted
MAI-135 — Action cards for emergency services in Major Incidents
Recommendation: The Home Office, His Majesty's Inspectorate of Constabulary and Fire and Rescue Services, the College of Policing, the Fire Service College and the National Ambulance Resilience Unit should oversee the development and implementation of action cards for the police, fire …
Gov response: Accepted in full
Accepted
MAI-134 — Fire service notice of significant pre-planned events
Recommendation: The Home Office, His Majesty's Inspectorate of Constabulary and Fire and Rescue Services, and the Fire Service College should develop a system for ensuring that the duty command structure in each fire and rescue service has notice of any significant …
Gov response: Accepted in full
Accepted
MAI-130 — Public Access Trauma kit availability
Recommendation: The Home Office and the Department of Health and Social Care should consider how to ensure Public Access Trauma kits are available in all locations where they are most likely to be needed.
Gov response: Accepted in full
Accepted
MAI-129 — Threshold for Ambulance Liaison Officer at events
Recommendation: The Home Office and the Department of Health and Social Care should consider how the threshold for a requirement that an Ambulance Liaison Officer be present at an event is to be identified.
Gov response: Accepted in full
Accepted
MAI-128 — National systems to record lessons from exercises
Recommendation: The Home Office and the Department for Levelling Up, Housing and Communities should ensure that there exist robust national and local systems to identify and record the lessons learned from all multi-agency exercises and ensure that change is implemented as …
Gov response: Accepted in full
Accepted
MAI-127 — Robust debrief systems for multi-agency exercises
Recommendation: The Home Office and the Department for Levelling Up, Housing and Communities should ensure that there exist robust national and local systems and sufficient resources to make sure that the debrief process following multi-agency exercises is effective to capture the …
Gov response: Accepted in full
Accepted
MAI-123 — GM Resilience Forum tri-service plan reviews
Recommendation: The Greater Manchester Resilience Forum should oversee, at least every six months, a regular tri-service review of the Major Incident plans used by Greater Manchester Police, Greater Manchester Fire and Rescue Service and North West Ambulance Service. The purpose of …
Gov response: Accepted in full
Accepted
MAI-122 — Maintain radio communications during Major Incidents
Recommendation: The emergency services should prepare, train and exercise for how they will maintain effective radio communications between emergency responders on the ground, commanders and control rooms, during the response to a Major Incident.
Gov response: Accepted in full
Accepted
MAI-120 — Consider air ambulance integration into response
Recommendation: The Department of Health and Social Care, the NHS, the National Ambulance Resilience Unit, ambulance service trusts, Air Ambulances UK, Counter Terrorism Policing Headquarters and JESIP should consider whether air ambulances should be integrated into the emergency response to Major …
Gov response: Accepted in full
Accepted
MAI-119 — Integrate air ambulances into Major Incident response
Recommendation: The Department of Health and Social Care, the NHS, the National Ambulance Resilience Unit, ambulance service trusts, Air Ambulances UK, Counter Terrorism Policing Headquarters and JESIP should consider what staff training and resources would be required to integrate air ambulance …
Gov response: Accepted in full
Accepted
MAI-64 — Create centralised NaCTSO training library
Recommendation: NaCTSO should create a centralised library of training materials.
Gov response: Accepted in full
Accepted
MAI-42 — SMG sharing of emergency response plans
Recommendation: SMG should review its processes to ensure that it shares with Greater Manchester Police, Greater Manchester Fire and Rescue Service, British Transport Police and North West Ambulance Service its most current emergency response plans and policies for dealing with an …
Gov response: Accepted in full
Accepted
MAI-41 — Include NWAS capabilities in GMP Major Incident Plan
Recommendation: Greater Manchester Police's Major Incident Plan should be reviewed to ensure that it includes clear guidance on the capabilities of North West Ambulance Service, including its Hazardous Area Response Team, Ambulance Intervention Team and Special Operations Response Team, as well …
Gov response: Accepted in full
Accepted
MAI-40 — Include GMFRS capabilities in GMP Major Incident Plan
Recommendation: Greater Manchester Police's Major Incident Plan should be reviewed to ensure that it includes clear guidance on the capabilities of Greater Manchester Fire and Rescue Service, including its Specialist Response Team, as well as on the importance of joint working.
Gov response: Accepted in full
Accepted
MAI-39 — Single consolidated GMP Operation Plato plan
Recommendation: Greater Manchester Police should review its Operation Plato plans to ensure that there is only a single plan to which all can work and that this plan gives clear and consistent guidance on how to respond to an Operation Plato …
Gov response: Accepted in full
Accepted
MAI-37 — Ensure GMP role cards are accessible
Recommendation: Greater Manchester Police should ensure that its role cards are always immediately accessible to the officers who are to perform those roles.
Gov response: Accepted in full
Accepted
MAI-36 — Regular expert review of GMP Major Incident plans
Recommendation: Greater Manchester Police should ensure that its plans for responding to a Major Incident, including a terrorist incident, are reviewed regularly by those with the appropriate skills and experience to make meaningful improvements to each plan. This must include a …
Gov response: Accepted in full
Accepted
MAI-34 — Review GMFRS information sharing during incidents
Recommendation: Greater Manchester Fire and Rescue Service should review its guidance and policies on how it receives and passes on information during a Major Incident. It is important that, for any update given, it is established when the last time the …
Gov response: Accepted in full
Accepted
MAI-28 — Senior emergency service representation at LRFs
Recommendation: Each emergency service should ensure that it is represented at a senior level at every meeting of a local resilience forum.
Gov response: Accepted in full
Accepted
MAI-27 — Review terrorist attack notification procedures
Recommendation: Counter Terrorism Policing Headquarters should review the procedures by which it is notified of a terrorist attack to ensure that all police services know that this is an early priority.
Gov response: Accepted in full
Accepted
MAI-24 — Review combined vs separate Gold/Silver Control Rooms
Recommendation: Counter Terrorism Policing Headquarters and the College of Policing should review the advantages and disadvantages of a combined Silver and Gold Control Room as opposed to separate rooms, and issue guidance for all police services on best practice.
Gov response: Accepted in full
Accepted
MAI-22 — Unarmed officer training on Operation Plato
Recommendation: Counter Terrorism Policing Headquarters and the College of Policing should ensure that all unarmed frontline police officers receive training in what Operation Plato is and what will be expected of them following such a declaration. The training should include the …
Gov response: Accepted in full
Accepted
MAI-21 — Firearms officer training on Operation Plato
Recommendation: Counter Terrorism Policing Headquarters and the College of Policing should ensure that all firearms officers, including firearms commanders, receive adequate training in Operation Plato, including in what such a declaration means and the demands it will place upon them. This …
Gov response: Accepted in full
Accepted
MAI-16 — BTP coordination with Home Office police services
Recommendation: British Transport Police should work with the Home Office police services with which it shares policing responsibilities at or for a particular location: a. to agree which police service has primacy in the event of a Major Incident; b. to …
Gov response: Accepted in full
Accepted
MAI-11 — Continue first aid and CPR in National Curriculum
Recommendation: As of September 2020, all primary and secondary school pupils were required to be taught health education, including first aid, as part of the National Curriculum. This involves children aged over 12 being taught CPR. This is necessary. The Department …
Gov response: Accepted in full
Accepted
MAI-4 — Appoint control room intelligence collators (Fire)
Recommendation: All fire and rescue services should consider appointing a person within their control rooms who, in the event of a Major Incident, has the sole role of gathering and collating all available information and intelligence, and sharing it internally and …
Gov response: Accepted in full
Accepted
MAI-3 — Cross-border ambulance training and exercising
Recommendation: All ambulance service trusts should undertake training and exercising with neighbouring ambulance service trusts to ensure that cross-border support is efficient and effective.
Gov response: Accepted in full
Accepted
MAI-2 — Appoint control room intelligence collators (Ambulance)
Recommendation: All ambulance service trusts should consider appointing a person within their control rooms who, in the event of a Major Incident, has the sole role of gathering and collating all available information and intelligence, and sharing it internally and externally …
Gov response: Accepted in full
Accepted
48 — Safety briefings for passengers
Recommendation: Safety briefings or other appropriate means of communicating safety information to passengers should be adopted, including pointing out safety notices to passengers. ATOC should monitor the methods adopted by TOCs and issue guidance documents after a suitable trial period, including …
Unknown
44 — Review of internal safety features in passenger vehicles
Recommendation: A review should be carried out by ATOC, with input from all interested bodies, on the ways in which internal safety features may be modified and standardised to provide the best practicable means of emergency exit under accident conditions, including …
Unknown
22 — Contingency plans for media interest
Recommendation: All agencies involved in child protection work should have a contingency plan to enable them to make an effective and appropriate response to media interest to be mounted if occasion should require it and consideration should be given to a …
Unknown
77 — Helicopter flight following system
Recommendation: Operators should adopt a flight following system for determining at short notice the availability and capacity of helicopters in the event of an emergency. This system could be either a system operated by the individual operator or a North Sea-wide …
Unknown
63 — Radio Room in the TSR
Recommendation: It should be required by regulation that a Radio Room with facilities for external communications should be located in the TSR (para 19.179). On existing installations where the Radio Room is not in the TSR, these facilities should be in …
Unknown
COVID-M2.17 — Public Emergency Information Portal
Recommendation: The UK government, Scottish Government, Welsh Government and Northern Ireland Executive should develop an online portal for use in future civil emergencies, where members of the public can access information on the legal restrictions that apply in their area and …
Gov response: 6.4. The Welsh Government accepts in principle the Inquiry’s recommendation 17, for a single repository of information on legal restrictions and other guidance. We agree it is essential that the public in Wales can access …
Accepted in part
Prevention of Future Deaths reports(18)
Betty Grace Payne
Concerns: The coroner identified a need for improved information sharing with the Fire Service about vulnerable individuals at risk of fire. Where information cannot be shared, local authority staff could receive training to conduct home fire safety checks.
Overdue
Essa Shah
Concerns: The hospital's literature provided to new mothers about the dangers of co-sleeping is available only in the English language.
Response (Luton Dunstable University Hospital): • The Trust will create Feeding Packs containing a UNICEF leaflet in Bengali, Punjabi, and Urdu. • The Trust will continue to use a produced video and verbal communication for … (AI summary)
Responded
Sophie Allen
Concerns: The coroner raised concerns about the ongoing danger of looped blind cords to young children, emphasising the risk posed by millions of blinds already installed in homes. There is a need for extended public awareness campaigns for parents, grandparents, and carers.
Response: • The Department for Business, Innovation and Skills supports the British Blind and Shutters Association and RoSPA's "Make it Safe Campaign" through widespread distribution of 1.6 million leaflets and extensive … (AI summary)
Responded
Javaid Iqbal
Concerns: The coroner noted that charcoal packaging instructions not to use indoors lacked prominence and did not explicitly warn of the risk of death from carbon monoxide poisoning.
Overdue
Sousse (Tunisia)
Concerns: Concerns were raised that other travel companies may lack security advisors at board level and may not prominently display links to the Government's Travel Aware programme, potentially impacting hotel security and public awareness of terrorist risks.
Overdue
Rasikaben Chauhan
Concerns: The coroner noted a lack of clarity regarding whether awareness about a specific risk had been raised at local or national levels with relevant community and religious organisations.
Response (Northampton County Council): • Northamptonshire Fire and Rescue Service (NFRS) made the risks and circumstances of the death known to other UK Fire Services via a national communication tool. • NFRS delivered specific … (AI summary)
Overdue
Kurt Cochran; Leslie Rhodes; Aysha Frade; Andreea Cristea; PC Keith Palmer.
Concerns: The coroner noted a lack of clear national-level work to provide wide-ranging, proactive advice on protective security measures for urban roadways and public areas at risk of terrorist attack.
Response (Parliamentary Authorities): • The Parliamentary Authorities confirmed that the automation and ease of use of Carriage Gates have been considered as part of the New Palace Yard security project, with advice sought … (AI summary)
Response (Metropolitan Police Service): • The Metropolitan Police Service has introduced new procedures for communicating post instructions, including direct emails with confirmation, hard copies, and a temporary sign-off system, alongside trialling a new digital … (AI summary)
Response (BVRLA): • The BVRLA has increased the amount of counter-terrorism training and guidance made available to vehicle rental and leasing firms. • The BVRLA and its members routinely share data and … (AI summary)
Response (Maritime Coastguard Agency): • The Maritime and Coastguard Agency (MCA) considered the matter of providing guidance on the removal of unconscious persons or bodies from the water. • The MCA held discussions with … (AI summary)
Response (Transport for London): • Transport for London (TfL) implemented internal changes in October 2017 to improve the communication of security advice and established an arrangement with the Metropolitan Police Service for counter-terrorism security … (AI summary)
Response (Home Office): • The Government agreed with the Chief Coroner’s recommendations. • The Government confirmed it had taken action to address the recommendations. (AI summary)
Response (London Ambulance Service): • The London Ambulance Service noted that the Chief Coroner's report did not identify any matters of concern in respect of its operations. • The London Ambulance Service stated that … (AI summary)
Responded
Joshua Edwards
Concerns: The coroner raised concerns regarding ambulance delays caused by road closures for a public event, noting that crews were unclear on their authority to cross closures. The report also identified a need for event organisers to facilitate emergency vehicle access and for clearer signage at crossing points.
Response (Leeds City Council): • The Ambulance Service reviewed its response to events with road closures, implementing new education for Emergency Medical Directors and processes for call handling. • Processes were established for managing … (AI summary)
Responded
London Bridge & Borough Market Terror Attack
Concerns: The coroner noted gaps in legal requirements for vehicle rental companies to report suspicious hirers or share intelligence, and the lack of a system to prevent individuals of interest from hiring vehicles. Concerns were also raised regarding the absence of sufficient protective barriers at London Bridge, despite prior recommendations.
Response (City of London Police): • City of London Police (CoLP) has amended its Joint Operating Principles and Operation Plato guidance, and has scheduled further Marauding Terrorist Attack exercises for 2020. • CoLP has enhanced … (AI summary)
Response (BVRLA): • The BVRLA has been recognised as an approved authorised partner by the Department for Transport, enabling it to make the Rental Vehicle Security Scheme (RVSS) a mandatory requirement for … (AI summary)
Response (London Ambulance Service): • The Joint Operating Principles of the Emergency Services (JOPs) were reviewed, updated, and implemented in February 2019 to allow for a more flexible response to various attack methodologies. • … (AI summary)
Response (Home Office): • The Home Office and its partners are undertaking multiple reviews and considering new legislative requirements across various counter-terrorism domains, including crowded places security and extremist material. • Significant operational … (AI summary)
Response (Metropolitan Police Service): • The MPS continues to seriously consider opportunities to improve communication between the emergency services. • Work is underway to trial a “London Emergency Services Contact Centre” involving representatives from … (AI summary)
Responded
Beryl Holland
Concerns: The coroner noted a lack of national guidance for managing pressure ulcer risks in Emergency Departments. This can result in inadequate Trust policies, particularly for vulnerable patients experiencing prolonged stays in the ED awaiting ward transfer.
Response (National Institute for Health and Care Excellence): • NICE stated that its existing guideline (CG179) provides advice on managing and reducing pressure ulcer risks in emergency department settings. • NICE indicated that no further action was required … (AI summary)
Response (the Department for Health and Social Care): • The Department for Health and Social Care stated that the National Institute for Health and Care Excellence (NICE) provides a clinical guideline for the prevention and management of pressure … (AI summary)
Responded
Jon James
Concerns: The coroner notes the absence of national NICE guidance for Acute Behavioural Disturbance (ABD). Experts believe such guidance would prevent future deaths and provide practical support for medical professionals, police, and other responders.
Response (National Institute for Health and Care Excellence): • NICE has published a guideline (NG10) on violence and aggression, which includes a recommendation for staff training to distinguish between excited delirium states and other conditions. • NICE stated … (AI summary)
Responded
Fishmongers’ Hall Inquests
Concerns: The report described serious deficiencies in the management of Usman Khan, including insufficient experience, training, and psychological assessment. It also highlighted a lack of communication and an incomplete risk assessment for the event, along with missed opportunities for expert guidance.
Response (Learning Together Network CIC): • The Learning Together Network CIC stated it did not employ staff or run Learning Together partnerships, and was not involved in arranging the Fishmongers’ Hall event. • The CIC … (AI summary)
Response (Staffordshire Police): • Staffordshire Police prepared a response to the seven Matters of Concern identified by the Coroner. • The response incorporated contributions from Counter Terrorism Policing Headquarters and West Midlands Counter … (AI summary)
Response (Office for Students): • The Office for Students accepted recommendations MC1, MC2, and MC5. • It stated it would write to all registered higher education providers in England to make them aware of … (AI summary)
Response (College of Policing): • The College of Policing stated it would continue to work closely with other bodies to contribute to managing the risks posed by terrorist offenders. • The College of Policing … (AI summary)
Response (West Midlands Police): • West Midlands Police stated it had prepared and enclosed its response to the Matters of Concern. • Counter Terrorism Policing Headquarters provided responses that were incorporated into the West … (AI summary)
Response (Home Office): • The Home Office and Security Service stated they had prepared a collective response. • Comments on each of the specific recommendations were annexed to the letter. • The Home … (AI summary)
Response (Department for Education): • The Department for Education accepted the recommendations in the PFD report in full. • The Department for Education committed to working with colleagues across Whitehall and the higher education … (AI summary)
Response (Ministry of Justice): • The Ministry of Justice stated it had prepared a response. • Comments on each of the specific recommendations were annexed to the letter. (AI summary)
Response (University of Cambridge): • The University provided its new Policy and Guidance for staff and students working, managing or engaging with activities involving people who have offended. • The University provided the Institute … (AI summary)
Responded
Kirsty McKie
Concerns: The coroner raised concerns about low awareness among UK nationals in Bali regarding methanol poisoning from counterfeit alcohol. They noted a lack of UK Government publicity on this risk, suggesting this information could help prevent future deaths.
Response (Foreign Commonwealth and Development Office): • The FCDO updated its Indonesia travel advice to provide more detailed information on methanol poisoning risks, symptoms, and preventative measures. • The British Consulate in Bali reached an agreement … (AI summary)
Responded
Benn Curran-Nicholls
Concerns: The coroner identified a risk of future deaths in similar circumstances, noting that informing the public, particularly carers of children, could help reduce this risk.
Response (UK Health Security Agency): • UKHSA North West highlighted the prevention of future deaths report and associated risk to Directors of Public Health in the North West. • UKHSA North West shared general resources … (AI summary)
Overdue
Michael Pender, Jan Klempar and Paul Mullen
Concerns: The coroner raised concerns that seasonal lifeguards were ineligible for furlough, leading to staff shortages, and that the RNLI received no advance notice of lockdown relaxation, making it impossible to provide lifeguards when beaches reopened. Difficulties in sourcing PPE were also noted.
Response (Cabinet Office): • Concerns regarding lifeguard furlough eligibility were shared with HM Treasury and HMRC, and concerns regarding PPE supply were passed to the Department of Health and Social Care. • The … (AI summary)
Responded
James Furlong, Joseph Ritchie-Bennett and David Wails
Concerns: The specific concerns to prevent future deaths could not be identified as they were not included in the provided document.
Response (NHS England): • NHS England's South East region re-procured mental health services at HMP Bullingdon and HMP Huntercombe, with Oxford Health NHS Foundation Trust now providing these services. • A Mental Health … (AI summary)
Response (Berkshire Healthcare): • The 'One Team' model, including a 'One Assessment' process and multidisciplinary team meetings, is being implemented with a full rollout planned for August 2024. • A new risk form … (AI summary)
Response (Oxford Health NHS Foundation Trust): • The Trust detailed its current provision of psychological services at HMP Bullingdon and HMP Huntercombe, including referral processes, waiting list management, and staffing. • A business case has been … (AI summary)
Response (Thames Valley Police): • Thames Valley Police and Counter Terrorism Policing South-East (CTPSE) initiated a comprehensive review of CTPSE’s Fixed Intelligence Management Unit (FIMU) in March 2024 to enhance intelligence assessment and dissemination. … (AI summary)
Response (Midlands Partnership NHS): • The Trust refreshed its psychology pathway, updated referral criteria, and is standardising psychological care pathways across prisons, with completion expected by the end of August 2024. • All individuals … (AI summary)
Response (Ministry of Justice): • The Ministry of Justice and NHS England published a refreshed Offender Personality Disorder Pathway Strategy for 2023-2028 and are rolling out the RECONNECT service to improve continuity of care … (AI summary)
Response (Home Office): • The Home Office launched a new joint Prevent case management system in May 2024 and developed a new Prevent Assessment Framework (PAF) for rollout in Autumn 2024. • The … (AI summary)
Responded
Nargis Begum
Concerns: The coroner noted a lack of public understanding regarding the need to report motorway problems like stationary vehicles to National Highways, observing that public information campaigns had not effectively conveyed this message.
Response (National Highways): • National Highways launched campaigns in 2021 and 2022 to raise awareness of the eCall function for reporting incidents. • The Highway Code was updated in September 2021 to include … (AI summary)
Responded
Katie Overd
Concerns: The coroner notes a lack of proactive public communication regarding the 'Right Care Right Person' policy, which could lead to delays in the public seeking emergency assistance for family members.
Response (RCRP Strategic Partnership Board): • The Right Care Right Person (RCRP) Strategic Oversight Board will review the learning from this case. • Greater Manchester Police explored direct call transfer with the North West Ambulance … (AI summary)
Response (Deputy Mayor of Greater Manchester): • The Deputy Mayor stated that further consideration would be given to the matter with relevant agencies. • The Deputy Mayor indicated that various options for public communication would be … (AI summary)
Response (College of Policing): • The College of Policing stated that it was agreed and remains the position that the focus is on the public calling 999, allowing local pathways to triage calls, rather … (AI summary)
Responded
Select committee recommendations(378)— showing 50 strongest matches
#30 —
Recommendation: The Government should increase its ambitions for the Economic Security Advisory Service to ensure that it acts as a centre for collaboration and information-sharing. Alongside its proposed functions, its remit should also encompass: • The functions of the previous Economic …
#29 —
Recommendation: The severity and breadth of the threats facing UK economic security will require a step change in information sharing between Government and the private sector. Businesses need accurate, up-to-date and actionable insights in order to plan investments and work constructively …
#3 —
Recommendation: The Government should adopt, and clearly set out, the strategic principles of a new doctrine for economic security. From our consideration of the evidence and comparisons with other jurisdictions, we recommend that this might best incorporate six core principles - …
#97 —
Recommendation: The RAND Corporation also noted that there was an opportunity to learn from Norway, Sweden and Finland’s Total Defence concepts, which emphasise “bolstering national preparedness and societal and psychological resilience in the face of sub-threshold threats”. 116 Finland’s accession to …
Response attribution not verified
#67 —
Recommendation: Prof Zysk told us that despite the tensions between Russia and the West it is critical to maintain communication channels to support deconfliction efforts in the Arctic: “That is a very important instrument to reduce the risk of conflict and …
Response attribution not verified
#64 —
Recommendation: Reduced channels of communication make it harder to deconflict military activity and avoid misunderstanding or miscalculation. Increased tensions between Russia and the West and vehemently anti-Western attitudes among the Russian leadership may also complicate efforts to de-escalate following an incident. …
Response attribution not verified
#29 —
Recommendation: DESNZ should commission research in the next six months into the public acceptability of hydrogen storage, in particular in the local communities which are most likely to host it. A public information and dialogue campaign that explains the envisaged role …
Response attribution not verified
#23 —
Recommendation: As a first step , the UK Government should build public understanding around the role the general population can play in building national resilience and contributing to national security and defence, moving beyond the notion that defence is the sole …
Response attribution not verified
#22 —
Recommendation: Engaging the whole of society in defence is crucial for building a resilient and prepared nation. This involves the integration of civilian capabilities, community engagement, and the emotional aspects of national defence.
Response attribution not verified
#47 —
Recommendation: We commend the Government’s progress in establishing the SLAPPs Taskforce. We urge participants to maintain momentum. Particular attention should be paid to engaging the police to establish a standard way of reporting intimidation of journalists, and tackling transnational repression from …
Response attribution not verified
#37 —
Recommendation: The Government should focus more on strengthening long- term resilience. We suggest four priorities. (1) First is recognising more explicitly the value of a financially sustainable news sector: this is the best way to maintain a shared understanding of facts. …
Response attribution not verified
#19 —
Recommendation: The previous administration hoped that better information through the usual channels would tackle the rise of misinformation about climate and the energy transition. We are concerned that simply providing 30 information will not be enough. For those already opposed to …
#13 —
Recommendation: SMEs are being overlooked in the energy transition. As trusted local voices and the primary source of advice for many consumers, they have significant potential to build public confidence in the transition. The previous administration did not make sufficient use …
#11 —
Recommendation: The Government will only secure buy-in to the energy transition if it means reduced cost and less inconvenience. Support for the Clean Energy Mission and the broader energy transition will only build if people can see not just the broader …
#10 —
Recommendation: Farming organisations should be more vocal in communicating the impact of climate change on food production and the role of the energy transition in safeguarding long-term food security. Government should work with the sector to ensure the case for climate …
#8 —
Recommendation: The Government should use the evidence of this summer’s heatwaves to make the case for the transition directly and without hedging, including publishing UKHSA’s attribution of heat-related deaths and NHS pressures to climate change as they become available, and stating …
#7 —
Recommendation: Public awareness of the health impacts of climate change remains low, although it remains to be seen whether the experiences of heatwaves this summer begins to increase awareness of the ways that climate change is already affecting both public health …
#6 —
Recommendation: The Government should better communicate the national security dividends of transitioning to renewable energies and the opportunity to increase the UK’s resilience in an increasingly volatile geopolitical world. It should more consistently draw out the links between low carbon energy …
#2 —
Recommendation: The Government should urgently supplement the work of Energising Britain by developing and implementing a cross-departmental, benefit- led communications strategy for energy transition, ensuring consistent messaging on its health, economic, national security, food security and social co-benefits. This should prioritise …
#31 —
Recommendation: The Government would benefit from having a more open public conversation about nuclear threats, spending choices and future nuclear security programmes. It should set out how it plans to extend UK-France collaboration on nuclear security. (Recommendation, Paragraph 136) 66 Pillar …
Response attribution not verified
#18 —
Recommendation: The Government must provide more detail on what the national conversation on security and resilience will look like, including who will be leading it and how it will ensure oversight between different Government departments responsible for its delivery. As part …
Response attribution not verified
#17 —
Recommendation: The Government has identified the need for a whole-of-society approach to security and resilience through a national conversation, but it is not evident that this message is getting through to the public. There is a long way to go to …
Response attribution not verified
#20 —
Recommendation: The issue of quarantine periods is beyond our remit, so we will limit our comments to saying that the timing and guidance about quarantining have been far from clear. Whilst we understand that there was considerable uncertainty around how the …
Response attribution not verified
#5 —
Recommendation: With no clear messaging from the Government about when spectators can expect to return to sporting events, we support calls from elite sports organisations for the Government to extend its financial assistance for those organisations that are unable to generate …
Response attribution not verified
#5 —
Recommendation: We have also noted that the Joint Ministerial Committee (JMC) has not been used as a method of intergovernmental communication throughout the pandemic, although we have heard suggestions that it would not have been fit for purpose in the COVID-19 …
Response attribution not verified
#3 —
Recommendation: We are concerned to hear that Ministerial Implementation Groups (MIGs) and COBRA have ceased to meet in the context of the pandemic. From what we have heard about how communication standards currently stand, decision-makers in devolved nations have come to …
Response attribution not verified
#2 —
Recommendation: The UK Government has failed to make clear when its messaging applies only to England, causing unnecessary confusion in the devolved nations. There should be messaging clarity to minimise confusion across national boundaries, and this must begin to happen with …
Response attribution not verified
#13 —
Recommendation: We know that many FCO staff went above and beyond to deliver admirable service in extremely difficult circumstances. However, there were areas where efforts fell short. By not adapting quickly to changing circumstances the FCO appeared out of touch with …
Response attribution not verified
#12 —
Recommendation: Automated answerphone messages told travellers around the world that our embassies and consulates were closed. It is extraordinary that the FCO had no control over the answerphone messages of its own embassies. This oversight prevented many from accessing the advice …
Response attribution not verified
#11 —
Recommendation: The failure of the FCO to provide clear advice on what would happen on arrival to the UK caused many travellers a great deal of unnecessary anxiety. The FCO should give clear advice on the situation on the ground in …
Response attribution not verified
#10 —
Recommendation: The move to using social media for mass communications was partially successful. However, accessing online information was particularly difficult for elderly people and those with certain disabilities. The FCO placed too much reliance on this generic advice and this approach …
Response attribution not verified
#9 —
Recommendation: The FCO may have been able to communicate more effectively and proactively had it established a logging system to record the location and contact details of UK citizens abroad. This could have proved particularly helpful for those without access to …
Response attribution not verified
#8 —
Recommendation: There were real communication problems, particularly early on in the crisis–many people’s calls were not answered and many were left waiting on the phone for long periods of time. The FCO successfully scaled up their operation during the crisis, but …
Response attribution not verified
#7 —
Recommendation: Given the economic impacts of the COVID-19 pandemic, many people may need to seek extensions to the FCO’s travel loans. The FCO has advised that there may be some flexibility in repayment timetables for those genuinely committed to repaying, but …
Response attribution not verified
#54 —
Recommendation: As part of this Covid-19 strategy, the Home Office should publish the Public Health England guidance that it has taken to inform its decisions about ending the current 62 Home Office preparedness for COVID-19 (Coronavirus): institutional accommodation measures to support …
Response attribution not verified
#52 —
Recommendation: We urge the Home Office to follow MHCLG’s lead and to agree jointly with local authorities, devolved nations and third sector partners a sensible and fair extension to the current measures in place for asylum seekers that reduces the public …
Response attribution not verified
#49 —
Recommendation: It is essential that lessons are learned from the dispersal from Urban House, and that clear policies are put in place to ensure effective communication between providers and local authorities in the event of further outbreaks in asylum accommodation, and …
Response attribution not verified
#46 —
Recommendation: We are extremely concerned at this failure of communication by Mears Group with the receiving local authorities, and at the lack of arrangements for testing individuals who were being moved across the country out of an accommodation centre where other …
Response attribution not verified
#45 —
Recommendation: As government lockdown restrictions are eased, it is imperative that the Home Office and its providers communicate in a clear and timely manner to key national and local actors. The Government needs now to work closely with stakeholders across both …
Response attribution not verified
#43 —
Recommendation: The Home Office and its providers must communicate timely and accurate information to NGOs as well as to service providers working to support people in immigration detention.
Response attribution not verified
#40 —
Recommendation: Government guidance which came into force on 5 May 2020, although it was not published until 5 June, confirmed that individuals at high risk of contracting Covid-19 should be treated as AAR Level 3 cases. This clarification, which confirms the …
Response attribution not verified
#38 —
Recommendation: Before taking any final decision to remove temporary support for asylum seekers, the Home Office and its accommodation providers must engage and consult closely with Public Health England, devolved governments, Strategic Migration Partnerships, asylum dispersal councils and local public health …
Response attribution not verified
#25 —
Recommendation: We recommend that the Government continues to work with trusted partners such as Doctors of the World UK to translate all updated Covid-19 guidance for the general public into the languages most commonly spoken by those individuals in the asylum …
Response attribution not verified
#24 —
Recommendation: While we welcome the communication of Covid-19 guidance by providers to their service users, we urge all providers to check regularly with their service users, and with wider stakeholders, to ensure that they are receiving up to date and timely …
Response attribution not verified
#3 —
Recommendation: It is entirely reasonable and predictable that consumers would want to buy more food in anticipation of a lockdown, the need to self-isolate if they developed COVID-19 symptoms; or school closures and changed working patterns resulting in more meals eaten …
Response attribution not verified
#45 —
Recommendation: It is concerning that the Foreign and Commonwealth Office and the Department for Transport have issued contrasting advice to the public on more than one occasion, at a time when providing clarity about the new travel corridors and nurturing confidence …
Response attribution not verified
#38 —
Recommendation: The disruption to travel plans and surprise caused by removing Spain from the travel corridor list demonstrates how essential it is that surveillance data is shared with the public openly and frequently. Potential travellers must be presented with the risks …
Response attribution not verified
#37 —
Recommendation: The Government has rightly warned now that “no travel is risk free”. However, stronger warnings should have been given at the time the travel corridors were first introduced in early July. The Government’s mixed messages at that time were regrettable. …
Response attribution not verified
#17 —
Recommendation: The Government’s published draft legislation for implementing future local lockdowns (referred to in Chapter 2 of this report) should mean that it is easier to publish all information immediately when implementing new local lockdowns or relaxing local lockdowns slowly. However, …
Response attribution not verified
#3 —
Recommendation: The Government’s messaging on who could continue to work was not as clear as it should have been. The closure of schools and definitions of “key workers” caused some industries to close that could have continued to operate, such as …
Response attribution not verified
HSSIB safety recommendations(8)
Covid-19 transmission in hospitals: management of the risk - a prospective safety investigation
It is recommended that the Department of Health and Social Care reviews and identifies the mechanisms which enabled regional and local organisations to adapt and respond with agility during the pandemic. This should inform the development of a strategic approach …
Safety Recommendation
NHS 111’s response to callers with Covid-19-related symptoms during the pandemic
The UK Health Security Agency has taken steps to assure itself of the safe and effective delivery of telephone triage for future healthcare emergencies. These have been tested through the delivery of services for Monkey Pox and Avian Flu.
Safety Action
Covid-19 transmission in hospitals: management of the risk - a prospective safety investigation
It is recommended that the Department of Health and Social Care, working with NHS England and NHS Improvement, Public Health England, and other partners as appropriate, develops a transparent process to co-ordinate the development, dissemination and implementation of national guidance …
Safety Recommendation
Transfer of critically ill adults
It is recommended that the Association of Ambulance Chief Executives should work with partners to define best practice standards for the criteria, format, delivery and receipt of ambulance service pre-alerts.
Safety Recommendation
Covid-19 transmission in hospitals: management of the risk - a prospective safety investigation
It may be beneficial to have greater consistency in the provision of FFP3 respirator masks to assist in their response to COVID-19.
Safety Observation
Recognition of the acutely ill infant
It may be beneficial if the current resources and educational materials available to parents and carers on assessment, advice and guidance for the unwell infant/child, for example mobile apps, are reviewed and governed through a national assurance process. The intention …
Safety Observation
Maternity pre-arrival instructions by 999 call handlers
HSIB recommends that the Department of Health and Social Care identifies a suitable regulatory mechanism to provide formal oversight of 999 maternity pre-arrival instructions across NHS-funded care in England.
Safety Recommendation
NHS 111’s response to callers with Covid-19-related symptoms during the pandemic
It may be beneficial for strategic stakeholders in the healthcare system to understand and articulate adjustments in risk tolerance and thresholds in critical situations. During the investigation, HSIB became aware of changes the UK Health Security Agency made to processes …
Safety Observation
NCEPOD recommendations(1)
CQC inspection actions(1)
ICIBI immigration recommendations(10)
An inspection of Border Force’s fast parcels operations (May–July 2023)
Establish a national working group to better engage with its wide range of external stakeholders working in fast parcels, focused on:
An inspection of contingency asylum accommodation for families with children in Northern …
The Home Office should work with contractors providing accommodation, and advice, issue reporting and eligibility services, to:
An inspection of the Home Office’s Afghan resettlement schemes (October 2022 – …
The Home Office should publish information regarding the pause to processing overseas applications to Afghan resettlement schemes, including the reason(s) for the pause, the date the pause took effect and …
An inspection of contingency asylum accommodation (November 2023 – June 2024)
Improve communication with asylum seekers by: a) [as soon as is practicable] establishing mechanisms for informing asylum seekers of the progress of their claim through Home Office generated updates (e.g. …
An inspection of contingency asylum accommodation (November 2023 – June 2024)
Define roles and responsibilities (Home Office, accommodation providers, others) in respect of providing purposeful activities (e.g. education, recreational activities, volunteering opportunities) for service users in contingency asylum accommodation and establish …
An inspection of contingency asylum accommodation (November 2023 – June 2024)
Improve stakeholder engagement in relation to the whole of the asylum accommodation estate (initial, dispersal, contingency) by: a) Creating stakeholder ‘maps’ identifying who the key stakeholders (overall and broken down …
An inspection of the Home Office’s management of fee waiver applications (August …
Develop an external stakeholder engagement strategy that covers in-country, child citizenship and overseas fee waivers. The AHRO central engagement team will develop a strategy in partnership with the appropriate teams …
An inspection of the Border Force operation to deter and detect clandestine …
Produce and publish an ‘engagement plan’ for industry stakeholders, which includes seeking regular feedback about the impacts that the Clandestine Entrant Civil Penalty Scheme (CECPS) is having on drivers, owners …
An inspection of the Home Office’s use of age assessments (July 2024 …
In relation to all aspects and stages of age assessment (initial age decisions, the end-to-end age dispute process, and the National Age Assessment Board): Produce a stakeholder map and engagement …
An inspection of General Maritime (October 2024 – February 2025)
Develop and implement a communications strategy to promote Border Force’s general maritime work internally within the Home Office, and with external stakeholders and the public (incorporating Project Kraken and other …
NAO audit recommendations(18)
The supply of personal protective equipment (PPE) during the COVID-19 pandemic
Clear, timely, two-way information and communication are vital for both providing services at the front-line and for managing the response at the national level. This includes information on national and local PPE stocks and requirements, and feedback loops. Deficiencies in …
Accepted
Government resilience: extreme weather
The Cabinet Office should set out what a resilient UK looks like, a strategy to deliver this, and the specific roles of government, the private and voluntary sectors and the public. The Cabinet Office, working with LGDs should: ? assess …
Partially accepted
The government’s preparedness for the COVID-19 pandemic: lessons for government on risk …
The Cabinet Office should establish who leads and manages whole-system risks. Working with other departments, it should clarify and publicise the government’s risk appetite for whole-system emergencies as a basis for proportionate planning across government for these types of risk …
Partially accepted
Protecting and supporting the clinically extremely vulnerable during lockdown
For future pandemic planning, government should consider how it will approach balancing the relative merits of central, universal offers of support against targeted local support.
Accepted
Protecting and supporting the clinically extremely vulnerable during lockdown
MHCLG should set out how it can establish the capacity and capability of local authorities to support shielding-type exercises in a timely way in the event of future pandemics or civil emergencies and how it can engage more effectively with …
Accepted
Protecting and supporting the clinically extremely vulnerable during lockdown
DHSC should establish a robust plan on how to communicate clearly, quickly and consistently with CEV people to ensure that people are clear if they need to shield, why they need to shield, how to shield and the support available …
Accepted
The government’s approach to test and trace in England – interim report
e) take steps to increase public engagement and compliance with self-isolation. NHST&T is one of a number of bodies, alongside local authorities and the police, who can influence compliance. It must work closely with these bodies, drawing on the best …
Rejected
The government’s approach to test and trace in England – interim report
d) model and communicate as early as possible how changes in testing policy are likely to affect the workload of national and local tracing services. Such changes could include increased testing of certain categories of key worker and the introduction …
Rejected
The government’s approach to test and trace in England – interim report
c) set out a clear strategy for how national and local tracing teams will work together, informed by a good understanding of local authority capacity and performance. The number of local authority-run schemes is set to increase, and NHST&T needs …
Rejected
The supply of personal protective equipment (PPE) during the COVID-19 pandemic
Emergency plans for dealing with a pandemic must provide for appropriate stockpiles of high-quality PPE together with comprehensive and resilient arrangements for the rapid procurement and distribution of PPE, based on reliable information. Plans need to include distribution of PPE …
Accepted
Government resilience: extreme weather
LGDs, working with the Cabinet Office, should develop a set of resilience standards for infrastructure and give regulators consistent climate resilience roles. Government has already committed to improve standards for resilience by 2030. It should set out a pathway to …
Partially accepted
Government resilience: extreme weather
The Cabinet Office, working with other departments, should strengthen leadership, accountability and assurance arrangements for the management of extreme weather risks. This could build on the new Climate Resilience Board that will oversee strategic, cross-cutting climate adaptation and resilience issues. …
Accepted
Test and trace in England – progress update
c) As overall speed, reach and levels of public compliance still constrain the effectiveness of the test and trace approach, by October 2021, the Department, through NHST&T and working with relevant delivery partners, must set out plans for improving and …
Partially accepted
Test and trace in England – progress update
b) The Department and UKHSA should, by the end of December 2021, assess what standing capacity and infrastructure needs to be retained from NHST&T for future emergency responses, alongside plans for how this could be scaled up and down as …
Accepted
Test and trace in England – progress update
To continue to improve test and trace performance and give NHST&T and its successor bodies the best chance of securing their intended impact: a) The Department, through NHST&T, and UKHSA if responsible, should, by the end of July 2021, develop …
Partially accepted
Local government finance in the pandemic
h) In preparation for, and to mitigate the impacts of, future pandemics or similar crises, the Department needs to: • incorporate an assessment of the sector’s resilience to a future pandemic or similar crisis as part of its ongoing monitoring …
Accepted
The supply of personal protective equipment (PPE) during the COVID-19 pandemic
Effective governance, lines of accountability, and resourcing responsibilities are important for an effective rapid-response in an emergency situation. Developing these arrangements, and ensuring that they remain up to date, should be part of the emergency plan for activation when required.
Partially accepted
Decarbonising home heating
On establishing a pathway towards decarbonising home heating, DESNZ should: a Establish an overarching long-term consumer engagement plan to support achieving key milestones, such as the phase-out of the sale of new fossil fuel boilers by 2035. This should include …
Partially accepted
IMB individual recommendations(7)
Exeter (2020)
Will the Prison Service ensure the right balance between managing COVID-19 risks and providing sufficient meaningful activity and time out of cell, and that prisons are prepared and encouraged to restore activities as soon as it is safe? There are concerns that prisons will continue to operate restricted regimes “as the new normal” and for longer than is necessary. (See …
HMPPS
In Progress
Usk and Prescoed (2021)
The Board asks that the Minister recognises this and secures raised priority (through the JCVI) to enable officers and men to be included in future vaccination priority lists.
Ministry of Justice
Rejected
The Verne (2021)
The Board invites the Minister to reflect on the need, in any future pandemic, for prison staff to be treated as a priority group in respect of vaccination.
Ministry of Justice
Noted
Morton Hall IRC (2021)
We hope that, in the event of any future need for health pandemic (or similar) rules that the introduction and relaxation of rules in IRCs is kept in line with those in the wider community rather than moving at a different pace, as we found with football and communal worship in the centre.
Home Office
Leicester (2020)
Although outside the reporting period, the Board wishes to inform the minister that the restrictions imposed by the measures to combat COVID-19 were carried out in a fair and humane manner, with prisoner welfare the first concern. There was a consistent regime, allowing daily telephone contact with the family and regular exercise for each prisoner. It is to the credit …
Ministry of Justice
In Progress
Sudbury (2021)
Some measures introduced because of Covid-19, such as the more regulated queuing at mealtimes, have proved popular with many prisoners. Do you anticipate retaining these after the return to 'normal' life? If there is another national lockdown, will the prison be in a better position to respond?
Governor / Director
Northumberland (2020)
Whilst the Board fully supports the protective measures deployed by the prison to proactively mitigate any potential negative consequences of the pandemic, we welcome the return to enhanced regimes and recommencement of social visits for the men at HMPN at the earliest possible opportunity.
Governor / Director
Health investigations(5)
An independent inquiry into the care and treatment of JK: … — Rec 6.7
The Trust should undertake a review of the briefing/debriefing system for staff and families following major incidents. Trust policies and procedures allow for these briefing to take place, however it would appear that processes are understood poorly and do not occur in a systematic manner.
Southern Health NHS Foundation Trust
south_east
*Mental health homicide investigation legacy report into the care and … — Rec 4
The Trust should ensure that one of the functions of the incident co-ordination group is to devise and agree a communications plan to ensure that appropriate service users and their families are communicated with in a co-ordinated way. This must extend to retaining contact details for key family members of …
south_east
Independent investigation: Ms B, Cheltenham (2008) — Rec 4
The Trust should ensure that one of the functions of the incident co-ordination group is to devise and agree a communications plan to ensure that appropriate service users and their families are communicated with in a co-ordinated way.
south_west
Investigation into matters relating to Jimmy Savile at Leeds General … — Rec 21
The Trust should develop a major strategic plan for the management of potentially catastrophic issues where public confidence in the organisation may be at stake in the light of unprecedented events. This will enable greater clarity and consistency in matters of communication, accountability and action (source: chapters eight and nine).
Leeds Teaching Hospitals NHS Trust
north_east_yorkshire
The Path to Safer Beginnings in Wales: National Assurance Assessment … — Rec 2d
We recommend that Welsh Government supports Health Boards by providing clear, accessible and evidence-based public information resources, to enable consistent, accurate and timely communication with women, families and communities at a regional and local level.
wales
Accepted
Scottish Fatal Accident Inquiries(7)
Alexander William Riddoch
In my view, this Inquiry has drawn attention to a state of matters affecting the supply of electrical power across the country which does require to be examined more closely. In view of the variety of social and economic conflicting interests involved it may be that there will require to be a multi- agency nationally based systematic enquiry and analysis …
Aug 2010
Craig Currie, William Carty, Stephen Carty and Thomas Douglas
And further recommends (i) That a register of local assistance which excludes the ambulance service be made up by Strathclyde Police and circulated to the emergency services and that the register includes the names of persons and equipment available to be called upon in an emergency rescue situation. (ii) That in the event of an emergency involving Strathclyde Police and …
Oct 2011
Alison Hume
Interpretation of what constitutes “a structure” in terms of undertaking a rescue ought to be defined expansively. If anything, the additional functions of Section 4 of the SI infer a requirement to prepare and plan for subsurface operations, and therefore “structures” should be interpreted, not only to include an edifice or building, but any manmade or engineered construction which ought …
Nov 2011
John Campbell MacKinnon
In the circumstances where a vehicle strikes an overhead power line, the safest course of action for a driver or other occupant is to remain within the vehicle unless it ignites in which case he should jump out of it without touching the exterior of the vehicle and “bunny-hop” away from it keeping both feet as close together as possible …
Jan 2014
Graham Greig Paterson
(1) Consideration should be given by Scottish Government and relevant stakeholders to discovering a means, whether statutory or otherwise, to ensure that mountain guides in Scotland are properly qualified and equipped to provide a commercial mountain guiding service for adults. (2) The relevant authorities should inform the public of the importance for amateur climbers and hill walkers of at least …
Dec 2014
Alexandra Carmen Michaela Schwenger
Further publicity in relation to the obligations imposed by the Fire (Scotland) Act 2005 on those who provide sleeping accommodation in their own homes. b) Preparing and publishing a short and accessible summary setting out what is required of persons who make such provision. c) Identifying and publicising a list of persons able to assist with the preparation of a …
Dec 2008
Zach Aaron Banner
The following recommendations are made: 1. That once normality has resumed following the Covid-19 pandemic, the Police Service of Scotland, in consultation with the current transporting agency, local Health Boards and the Scottish Prison Service, should review the contents and layout of the current Personal Escort Record in light of this determination and consider whether any improvements could be made …
Apr 2020
Independent reviews(50)
Jones: Patronising Disposition Review — Rec 8
As a further point of learning, the experience described in chapter 1 of this report should also act as a reminder to those organisations and individuals which are called upon to make public comments in the immediate aftermath of serious incidents that the public narrative, once established, is difficult to …
Policing & Security
Pitt Floods Review — Rec 88
The Government should establish a National Resilience Forum to facilitate national level multi-agency planning for flooding and other emergencies.
Other
Pitt Floods Review — Rec 82
Following major flooding events, the Government should publish monthly summaries of progress of the recovery phase, including the numbers of households still displaced from all or part of their homes.
Other
Pitt Floods Review — Rec 81
There should be an agreed framework, including definitions and timescales, for local-central recovery reporting.
Other
Pitt Floods Review — Rec 71
The Department of Health and other relevant bodies should develop a single set of flood-related health advice for householders and businesses which should be used by all organisations nationally and locally and made available through a wide range of sources.
Other
Pitt Floods Review — Rec 70
The Government should establish a programme to support and encourage individuals and communities to be better prepared and more self-reliant during emergencies, allowing the authorities to focus on those areas and people in greatest need.
Other
Pitt Floods Review — Rec 69
The public should make up a flood kit – including personal documents, insurance policy, emergency contact numbers (including local council, emergency services and Floodline), torch, battery or wind-up radio, mobile phone, rubber gloves, wet wipes or antibacterial hand gel, first aid kit and blankets.
Other
Pitt Floods Review — Rec 68
Council leaders and chief executives should play a prominent role in public reassurance and advice through the local media during a flooding emergency, as part of a coordinated effort overseen by Gold Commanders.
Other
Pitt Floods Review — Rec 67
The Cabinet Office should provide advice to ensure that all Local Resilience Forums have effective and linked websites providing public information before, during and after an emergency.
Other
Pitt Floods Review — Rec 66
Local authority contact centres should take the lead in dealing with general enquiries from the public during and after major flooding, redirecting calls to other organisations when appropriate.
Other
Pitt Floods Review — Rec 65
The Met Office and Environment Agency should urgently complete the production of a sliding scale of options for greater personalisation of public warning information, including costs, benefits and feasibility.
Other
Pitt Floods Review — Rec 64
Local Resilience Forums should continue to develop plans for door-knocking, coordinated by local authorities, to enhance flood warnings before flooding and to provide information and assess welfare needs once flooding has receded.
Other
Pitt Floods Review — Rec 63
Flood risk should be made part of the mandatory search requirements when people buy property, and should form part of Home Information Packs.
Other
Pitt Floods Review — Rec 62
The Environment Agency should work urgently with telecommunications companies to facilitate the roll-out of opt-out telephone flood warning schemes to all homes and businesses liabile to flooding, including those with ex-directory numbers.
Other
Pitt Floods Review — Rec 61
The Environment Agency should work with local responders to raise awareness in flood risk areas and identify a range of mechanisms to warn the public, particularly the vulnerable, in response to flooding.
Other
Pitt Floods Review — Rec 60
The Government should implement a public information campaign which draws on a single definitive set of flood prevention and mitigation advice for householders and businesses, and which can be used by media and the authorities locally and nationally.
Other
Pitt Floods Review — Rec 59
The Risk and Regulation Advisory Council should explore how the public can improve their understanding of community risks, including those associated with flooding, and that the Government should then implement the findings as appropriate.
Other
Pitt Floods Review — Rec 57
The Government should provide Local Resilience Forums with the inundation maps for both large and small reservoirs to enable them to assess risks and plan for contingency, warning and evacuation and the outline maps be made available to the public online as part of wider flood risk information.
Other
Pitt Floods Review — Rec 35
The Met Office and Environment Agency should issue joint warnings and impact information on severe weather and flooding emergencies to responder organisations and the public.
Other
Pitt Floods Review — Rec 34
The Met Office and the Environment Agency should issue warnings against a lower threshold of probablity to increase preparation lead times for emergency responders.
Other
Pitt Floods Review — Rec 33
The Environment Agency should provide a specialised site-specific flood warning service for infrastructure operators, offering longer lead times and greater levels of detail about the velocity and depth of flooding.
Other
Pitt Floods Review — Rec 31
In flood risk areas, insurance notices should include information on flood risk and the simple steps that can be taken to mitigate the effects.
Other
Pitt Floods Review — Rec 29
The Government and the insurance industry should work together to deliver a public education programme setting out the benefits of insurance in the context of flooding.
Other
Pitt Floods Review — Rec 26
The Government should develop a single set of guidance for local authorities and the public on the use and usefulness of sandbags and other alternatives, rather than leaving the matter wholly to local discretion.
Other
Pitt Floods Review — Rec 6
The Environment Agency and the Met Office should work together, through a joint centre, to improve their technical capability to forecast, model and warn against all sources of flooding.
Other
Pitt Floods Review — Rec 3
The Met Office should continue to improve its forecasting and predicting methods to a level which meets the needs of emergency responders.
Other
Kerslake Review — Rec 50
First response agencies and local authorities should review the resources available to their Press Offices in response to a major incident and consider whether adequate arrangements are in place to flex capacity quickly if further support is needed to deal with the demands of the media. This could be done …
Policing & Security
Accepted
Kerslake Review — Rec 49
Statutory Responders should engage with local trusted press and broadcasters as key participants in planning and rehearsing responses to major incidents to anticipate and test out ways in which families and victims can be best protected from inappropriate press approaches, whilst recognising the legitimate desire of journalists to report on …
Policing & Security
Accepted
Kerslake Review — Rec 33
Public Health England’s guidance on vaccination as a result of blood-borne virus risks in similar incidents should be recirculated nationally
Policing & Security
Accepted
Kerslake Review — Rec 29
All Local Resilience Fora should review their planning assumptions and expectations in relation to multi-agency communications during major incidents. Emphasis should be placed on identifying potential single points of failure in communication networks (i.e. technological and command) and building in resilience and/or alternative contingencies to avoid such failures
Policing & Security
Accepted
Kerslake Review — Rec 19
In order to safeguard the future integrity of the National Mutual Aid Telephony system, the Home Office should urgently secure appropriate guarantees from Vodafone that the necessary fall-back and disaster recovery arrangements are in place to address the failures which occurred on 22nd / 23rd May 2017
Policing & Security
Accepted
Kerslake Review — Rec 15
Greater Manchester Police should initiate a robust testing procedure to ensure the on-going suitability and resilience of its multi-agency emergency call-out procedures to ensure all relevant agencies receive timely notification of and activation in an incident
Policing & Security
Accepted
Kerslake Review — Rec 14
Greater Manchester Police, as lead responder during terrorist incidents and on behalf of the Greater Manchester Resilience Forum, should review the technical capability and capacity of communications links between the Greater Manchester Police Force Duty Officer and other partners’ control rooms and critical response assets (e.g. Inter-Agency Liaison Officers)
Policing & Security
Accepted
Kerslake Review — Rec 13
Greater Manchester Police, as lead responder during terrorist incidents and on behalf of the Greater Manchester Resilience Forum, should review the procedures and protocols underpinning the expectations placed on direct communications links between the Greater Manchester Police Force Duty Officer and other partners’ control rooms and critical response assets (e.g. …
Policing & Security
Accepted
Kerslake Review — Rec 10
Greater Manchester Fire and Rescue Service should review the procedures, protocols and expectations that underpin communications links between its Inter-Agency Liaison Officers, the GMP Force Duty Officer and other partners’ control rooms and critical response assets (e.g. Hazardous Area Response Teams)
Policing & Security
Accepted
Kerslake Review — Rec 7
Agencies across Greater Manchester should be minded to explore the use of encrypted social media in improving their internal emergency activation arrangements, together with their internal communication systems for updating staff during an emergency
Policing & Security
Accepted
Kerslake Review — Rec 4
Greater Manchester Resilience Forum members should adopt the common understanding of specific terms and phrases which impact on multi-agency working that is defined within the Lexicon of UK Civil Protection Terminology (e.g. rendezvous point, forward command point, holding area)
Policing & Security
Accepted
Kerslake Review — Rec 3
Greater Manchester Resilience Forum members should develop contingencies to enable METHANE messages to be shared directly between partner agencies’ control rooms immediately upon receipt of a message from the incident scene
Policing & Security
Accepted
Shawcross Review — Rec 33
Develop specific measures to counter the anti-Prevent campaign at universities. Higher and further education co-ordinators should work closely with institutional safeguarding leads to co-ordinate activities for students and staff which directly take-on and challenge disinformation about Prevent. The Department for Education should develop a network of speakers who are able …
Policing & Security
Accepted
Shawcross Review — Rec 32
Prevent-funded civil society organisations and counter-narrative projects should take on extremism-linked activists who seek to demonise the scheme. Civil society organisations should be ready and able to challenge and expose groups which promote disinformation about Prevent, particularly through media and social media campaigns.
Policing & Security
Accepted
Shawcross Review — Rec 30
Establish a dedicated unit within the Homeland Security Group to rapidly rebut misinformation about Prevent and challenge inaccuracies via traditional and social media. The unit should co-ordinate with government departments to produce national resources for civil society organisations and Prevent delivery partners in local communities. These resources should tackle myths …
Policing & Security
Accepted
Pitt Floods Review — Rec 76
Local authorities should coordinate a systematic programme of community engagemment in their area during the recovery phase.
Other
Pitt Floods Review — Rec 55
The Government should strengthen and enforce the duty on Category 2 responders to share information on the risks to their infrastructure assets, enabling more effective emergency planning within Local Resillience Forums.
Other
Pitt Floods Review — Rec 50
The Government should urgently begin its systematic programme to reduce the disruption of essential services resulting from natual hazards by publishing a national framework and policy statement setting out the process, timescales and expectations.
Other
Kerslake Review — Rec 44
In the immediate aftermath of a mass fatalities incident, police forces should consider how they might establish effective arrangements for the collection, collation and retrieval of potential casualty data, during the inevitable period between the event occurring and the Casualty Bureau being fully operational. These arrangements should be made public …
Policing & Security
Accepted
Kerslake Review — Rec 9
Greater Manchester Fire and Rescue Service and North West Fire Control should revise their policies and procedures (including action plans) for Bomb, Explosion and Marauding Terrorist Firearms Attack to ensure that greater emphasis is placed on multi-agency co-location, communication and coordination
Policing & Security
Accepted
Shawcross Review — Rec 31
RICU should equip Prevent practitioners with better information about extremism-linked campaigns to undermine their work. This should include information about the networks involved and narratives used. Prevent-funded civil society organisations should be supported and encouraged to use this information to publicly challenge those who promote disinformation in an effort to …
Policing & Security
Accepted
Pitt Floods Review — Rec 91
Each Oversight and Scrutiny Committee should prepare an annual summary of actions taken locally to manage flood risk and implement this Review, and these reports should be public and reviewed by Government Offices and the Environment Agency.
Other
Cantle Report — Rec 6.16
However, LSPS should avoid linking each member to particular groups or areas which may lead to the development a silo mentality which mitigates against a partnership approach. The emphasis should also be firmly on inclusive communications, not simply on those areas that are the focus of the latest initiative.
Other
Cantle Report — Rec 6.15
Each LSP should draw up a communications strategy which ensures a much fuller understanding of its programmes and priorities. This should include a training package for LSP members and formal links to a network of community organisations across the area. Resources will be required to facilitate this, but for the …
Other
LGO / SPSO decisions(4)
24-004-073 — Peterborough City Council
Summary: We will not investigate Mrs X’s complaint about how the Council considered and publicised information about the COVID-19 vaccines. There is insufficient evidence of fault or injustice to warrant an investigation by the Ombudsman.
LGO (Local Government & …
Environment And Regulation
Jul 2024
21-015-240 — London Borough of Bromley
Summary: We will not investigate this complaint about the Council’s approach to mask wearing when its environmental health officers visit members of the public. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is not enough …
LGO (Local Government & …
Environment And Regulation
Feb 2022
22-010-750 — Hartlepool Borough Council
Summary: We will not investigate this complaint that the Council did not respond to the complainant’s questions about the pandemic and vaccines. This is because there is insufficient evidence of injustice and we can exercise discretion in whether to investigate a complaint.
LGO (Local Government & …
Other Categories
Nov 2022
22-008-405 — Kent County Council
Summary: We will not investigate Mrs X’s complaint about the Council’s refusal of permission for a jubilee street party, and its response to her complaint. Even if there was Council fault, there is not enough injustice caused by its decision to warrant an investigation. We do not investigate complaints about …
LGO (Local Government & …
Transport And Highways
Oct 2022
Domestic Homicide Reviews(13)
Flintshire — recommendation 11.23b
The advice and guidance given, on how to seek help in an emergency situation and the pitfalls of relying on silent calls, needs to form part of any training or publicity.
Public services
Flintshire — recommendation 11.23a
All spoken advice and leaflets nationally and locally should reflect the above.
Public services nationally | Public services …
Central Bedfordshire — recommendation 15
CBC Housing to ensure all staff provide an out of office automatic reply on their emails and phone messaging service to include hours of work and provide support service information for those in crisis. This will provide clarity for those contacting in an emergency that they will not receive an …
CBC Housing
Pembrokeshire — recommendation 24
Public bodies should take action to ensure public health messaging is communicated more effectively to Older People
Public Bodies
Pembrokeshire — recommendation 15
Co-design an information campaign with older people that is aimed at increasing older people and the general publics’ awareness and recognition of abuse and where/how to access information and support locally. This information should be made available in community settings accessed by older people e.g. GP surgeries, pharmacies, libraries, community …
Regional VAWDASV Board
Norfolk — recommendation 8
Websites including the Norfolk County Council assisted technology site, the Fire & Rescue Service home safety site, and other county websites which give home safety advice, to insert a prominently displayed message, strongly advising that at least two people’s phones, tablets or similar devices should be linked to wi-fi enabled …
Norfolk County Council | Norfolk Fire …
Norfolk County Council
Flintshire — recommendation 11.23c
The Silent Solutions method needs wide ranging and frequent publicity and needs to feature in advice leaflets, procedures and training for all agencies who give advice, or assist victims of Domestic Abuse both locally and nationally (Recommendation for Regional Domestic Abuse Advisor and National Recommendation for Welsh Assembly and Home …
Regional Domestic Abuse Advisor | Welsh …
Welsh Government
Isle of Wight — recommendation 6.9
As a basic principle of emergency response, South Central Ambulance Service should work with Wightlink to ensure that there is a mutual understanding of how to access ferry terminals and that Wightlink reinforce their operating instructions that ensure that emergency services are called to the first available terminal and that …
South Central Ambulance Service | Wightlink
South Central Ambulance Service …
East Sussex — recommendation One
ESSCP to review and update its communication strategy for the wider community to raise awareness about domestic abuse in all its forms including, controlling coercive behaviour, stalking, emotional abuse, and economic abuse. Information also to include the behaviours of a victim and a perpetrator and what is new for the …
ESSCP
East Sussex — recommendation 3
East Sussex Safer Communities Board to raise the public awareness of domestic abuse.
East Sussex Safer Communities Board
Swindon — recommendation 12
Publicise within the GP Practice information regarding the support that Swindon Women’s Aid can provide confidentially to victims of domestic Abuse. i.e. a leaflet showing that : Swindon Women's Aid is a domestic abuse service for residents living in the Swindon area. The service operates 24 hours a day and …
Swindon GP Practices | Swindon ICB
NHS Bath and North …
Preston — recommendation 2
Develop short code/key words to alert office/staff member of an incident. Universal key words to be agreed upon.
Home Care Mellor
Castle Point — recommendation 13
The existence of the Domestic Violence Disclosure Scheme known as 'Clare's Law' which gives members of the public a ‘right to ask’ the Police for information where they have concerns that their partner may pose a risk to them, or where a member of their family or a friend have …
Southend, Essex and Thurrock Domestic Abuse …
CJINI inspection reports(1)
ISC reports(3)
Inquiry into Intelligence, Assessments and Advice prior to the Terrorist Bombings on Bali 12 October 2002
Special Report
Dec 2002
Report into the London Terrorist Attacks on 7 July 2005
Special Report
May 2006
Review of the Intelligence on the London Terrorist Attacks on 7 July 2005
Special Report
May 2009