Source · Select Committees · Foreign Affairs Committee
Recommendation 12
12
Paragraph: 33
Automated answerphone messages told travellers around the world that our embassies and consulates were closed.
Recommendation
Automated answerphone messages told travellers around the world that our embassies and consulates were closed. It is extraordinary that the FCO had no control over the answerphone messages of its own embassies. This oversight prevented many from accessing the advice and support that they needed. The FCO should make it an immediate priority to ensure that these answerphone messages can be controlled centrally.
Paragraph Reference:
33
Government Response
A response document is linked to this report, dated 23 October 2020. Response attribution to this conclusion has not been verified. Read the response document ↗