Source · Select Committees · Foreign Affairs Committee
Recommendation 10
10
Paragraph: 31
The move to using social media for mass communications was partially successful.
Conclusion
The move to using social media for mass communications was partially successful. However, accessing online information was particularly difficult for elderly people and those with certain disabilities. The FCO placed too much reliance on this generic advice and this approach disadvantaged those with medical conditions and those stuck in remote areas, as they were unable to access advice tailored to their current circumstances. Many people were not treated with the empathy and compassion that they should rightly expect. It’s disappointing that the FCO fell so short of expectations in this area. Whilst we welcome the shift to communicating general messages via social media, this should not be at the expense of offering bespoke communication and advice, often this kind of information is vital.
Paragraph Reference:
31
Government Response
A response document is linked to this report, dated 23 October 2020. Response attribution to this conclusion has not been verified. Read the response document ↗