Appoint control room intelligence collators (Ambulance)
Manchester Arena Inquiry · Manchester Arena Inquiry: Volume 2: Emergency Response · Issued 3 November 2022 · Addressed to: Ambulance Services
Government responseUK Government: Accepted (Nov 2025)
DeliveryCabinet Office says in progress (Feb 2026)
Recommendation, verbatim from the inquiry
●Inquiry recommendation
All ambulance service trusts should consider appointing a person within their control rooms who, in the event of a Major Incident, has the sole role of gathering and collating all available information and intelligence, and sharing it internally and externally to the extent appropriate.
Manchester Arena Inquiry, Manchester Arena Inquiry: Volume 2: Emergency Response · 3 Nov 2022 Source PDF →
Published evidence summary
AI-generated evidence summary
The Inquiry asked ambulance trusts to consider appointing dedicated control room intelligence collators. The Cabinet Office reported in February 2026 that all ambulance trusts have processes to share information between emergency services control rooms and are utilising guidance to implement best practice, stating that the recommendation "can be marked as complete" (Cabinet Office, Feb 2026). Appointing dedicated intelligence collators is not mentioned in the update (Cabinet Office, Feb 2026). Earlier, the UK Government accepted the recommendation in full in November 2025 (Cabinet Office response, Nov 2025).
AI-generated summary of the record on this page, checked by a second model and automatic checks, 5 Oct 2026.
About this summary
Government response
●UK Government · Accepted · 14 Nov 2025
Accepted in full
Response document: Manchester Arena Inquiry recommendations (GOV.UK page linking to the Manchester Arena Inquiry Recommendations Dashboard)
Delivery
●Cabinet Office says in progress · 27 Feb 2026
All ambulance trusts have processes in place to share information between emergency services control rooms, the guidance is being utilised to implement best practice and this recommendation can be marked as complete.
Earlier statements on delivery (0)
●Cabinet Office · 14 Nov 2025
All ambulance trusts have processes in place to share information between emergency services control rooms, the guidance is being utilised to implement best practice and this recommendation can be marked as complete.
From: Manchester Arena Inquiry Recommendations Dashboard, original version (data file)
Published evidence
●JESIP · 1 Apr 2024
JESIP Joint Doctrine updated to v3.1 (April 2024) following inquiry findings on interoperability failures. Operation Plato reformed to cover all terrorist attack types, not just firearms. Emphasis extended beyond command-level to frontline responders.
JESIP Joint Doctrine Version 3.1, April 2024View source →
How this page is built
The recommendation and the government responses are verbatim from primary documents. Delivery statements and other bodies' findings are shown in their own words, each with its source. The summary is written by this site and labelled as such. The Index does not paraphrase sources or characterise intent; it records what has been published.