App for commander contact details
Manchester Arena Inquiry · Manchester Arena Inquiry: Volume 2: Emergency Response · Issued 3 November 2022 · Addressed to: College of Policing, Fire Service College, National Ambulance Resilience Unit, Home Office
Government responseUK Government: Accepted (Nov 2025)
DeliveryCabinet Office says in progress (Feb 2026)
Recommendation, verbatim from the inquiry
●Inquiry recommendation
The Home Office, the College of Policing, the Fire Service College and the National Ambulance Resilience Unit should consider together whether an app giving ready access to the contact details for all on-duty and on-call commanders is feasible and, if so, likely to be of benefit in the response to a Major Incident.
Manchester Arena Inquiry, Manchester Arena Inquiry: Volume 2: Emergency Response · 3 Nov 2022 Source PDF →
Published evidence summary
AI-generated evidence summary
The Inquiry recommended evaluating the feasibility of an app providing commander contact details. In February 2026, the Cabinet Office reported that additional resource had been secured to map technologies used by services and build a network to share best practice (Cabinet Office, Feb 2026). It added in February 2026 that market exploration and national framework options were being considered to scope available technology, noting that this work remained ongoing (Cabinet Office, Feb 2026). Previously, the UK Government accepted the recommendation in full in November 2025 (Cabinet Office response, Nov 2025).
AI-generated summary of the record on this page, checked by a second model and automatic checks, 5 Oct 2026.
Government response
●UK Government · Accepted · 14 Nov 2025
Accepted in full
Response document: Manchester Arena Inquiry recommendations (GOV.UK page linking to the Manchester Arena Inquiry Recommendations Dashboard)
Delivery
●Cabinet Office says in progress · 27 Feb 2026
Additional resource has been secured to progress this work strand enabling the completion of a mapping process to understand what technologies are being used by services and to build a service network to help share best practice. Market exploration and national framework options are currently being considered, to scope what technology is available that could not only fulfil the aspirations set out in this recommendation, but also other key elements relating to improving multi-agency communications and operational police functions. At the time of writing this work is still ongoing.
Earlier statements on delivery (0)
●Cabinet Office · 14 Nov 2025
Additional resource has been secured to progress this work strand enabling the completion of a mapping process to understand what technologies are being used by services and to build a service network to help share best practice. Market exploration and national framework options are currently being considered, to scope what technology is available that could not only fulfil the aspirations set out in this recommendation, but also other key elements relating to improving multi-agency communications and operational police functions. At the time of writing this work is still ongoing.
From: Manchester Arena Inquiry Recommendations Dashboard, original version (data file)
Published evidence
●JESIP · 1 Apr 2024
JESIP Joint Doctrine updated to v3.1 (April 2024) following inquiry findings on interoperability failures. Operation Plato reformed to cover all terrorist attack types, not just firearms. Emphasis extended beyond command-level to frontline responders.
JESIP Joint Doctrine Version 3.1, April 2024View source →
How this page is built
The recommendation and the government responses are verbatim from primary documents. Delivery statements and other bodies' findings are shown in their own words, each with its source. The summary is written by this site and labelled as such. The Index does not paraphrase sources or characterise intent; it records what has been published.