Recommendation 13

We know that many FCO staff went above and beyond to deliver admirable service in extremely difficult circumstances. However, there were areas where efforts fell short. By not adapting quickly to changing circumstances the FCO appeared out of touch with the needs of the general public. Too many UK citizens were not provided with the support that they should reasonably expect to receive. (Paragraph 34) 18 Flying Home: The FCO’s consular response to the COVID-19 pandemic