Source · Ombudsman decisions
PSOW Individual Decisions
3,202 total decisions
871 investigated
495 upheld
60% upheld of investigated
Years: Oct 2013–Aug 2026
3,202 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202504636 | Welsh Ambulance Services University NHS Trust | Health | Resolved / Early Resolution | 4 Dec 2025 |
| PSOW-202506922 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 2 Dec 2025 |
| PSOW-202506005 | Cardiff Council | Local Government | Resolved / Early Resolution | 2 Dec 2025 |
| PSOW-202408702 | Welsh Ambulance Services University NHS Trust | Health | Not Upheld | 2 Dec 2025 |
| PSOW-202502900 | Conwy County Borough Council | Local Government | Withdrawn | 2 Dec 2025 |
| PSOW-202502900 | Conwy County Borough Council | Local Government | Withdrawn | 2 Dec 2025 |
| PSOW-202406674 | Cwm Taf Morgannwg University Health Board | Health | Upheld | 2 Dec 2025 |
| PSOW-202502522 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 2 Dec 2025 |
| PSOW-202506194 | Carmarthenshire County Council | Local Government | Resolved / Early Resolution | 1 Dec 2025 |
| PSOW-202503804 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 28 Nov 2025 |
| PSOW-202504289 | Cardiff and Vale University Health Board | Health | Resolved / Early Resolution | 27 Nov 2025 |
| PSOW-202407433 | Cardiff Council | Local Government | Upheld | 27 Nov 2025 |
| PSOW-202505562 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 27 Nov 2025 |
| PSOW-202506578 | Cardiff Council | Local Government | Resolved / Early Resolution | 27 Nov 2025 |
| PSOW-202504850 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 26 Nov 2025 |
| PSOW-202505396 | Cyngor Gwynedd | Local Government | Resolved / Early Resolution | 26 Nov 2025 |
| PSOW-202501259 | Powys County Council | Local Government | Resolved / Early Resolution | 25 Nov 2025 |
| PSOW-202504469 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 25 Nov 2025 |
| PSOW-202505478 | Valleys To Coast Housing | Housing | Resolved / Early Resolution | 25 Nov 2025 |
| PSOW-202503834 | A GP Practice in the area of Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 25 Nov 2025 |
| PSOW-202506306 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 24 Nov 2025 |
| PSOW-202408569 | A GP Practice in the area of Swansea Bay University Health Board | Health | Upheld | 21 Nov 2025 |
| PSOW-202408292 | Swansea Bay University Health Board | Health | Upheld | 21 Nov 2025 |
| PSOW-202503090 | Cardiff and Vale University Health Board | Health | Resolved / Early Resolution | 21 Nov 2025 |
| PSOW-202504141 | Caredig | Resolved / Early Resolution | 21 Nov 2025 |