Source · Ombudsman decisions
PSOW Individual Decisions
3,113 total decisions
854 investigated
495 upheld
61% upheld of investigated
Years: Oct 2013–Apr 2026
3,113 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202505110 | Welsh Ambulance Services University NHS Trust | Health | Resolved / Early Resolution | 22 Oct 2025 |
| PSOW-202503794 | Cyngor Gwynedd | Resolved / Early Resolution | 22 Oct 2025 | |
| PSOW-202503516 | Cardiff and Vale University Health Board | Health | Resolved / Early Resolution | 22 Oct 2025 |
| PSOW-202502905 | Cardiff and Vale University Health Board | Health | Resolved / Early Resolution | 21 Oct 2025 |
| PSOW-202505114 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 20 Oct 2025 |
| PSOW-202309335 | Cwm Taf Morgannwg University Health Board | Health | Not Upheld | 17 Oct 2025 |
| PSOW-202503767 | Merthyr Tydfil Housing Association Ltd | Housing | Resolved / Early Resolution | 17 Oct 2025 |
| PSOW-202401983 | Flintshire County Council | Local Government | Other | 16 Oct 2025 |
| PSOW-202404828 | Cardiff Council | Local Government | Other | 16 Oct 2025 |
| PSOW-202409206 | Cardiff Council | Local Government | Other | 15 Oct 2025 |
| PSOW-202502774 | Wales & West Housing Association | Housing | Resolved / Early Resolution | 15 Oct 2025 |
| PSOW-202504798 | Isle of Anglesey County Council | Local Government | Resolved / Early Resolution | 14 Oct 2025 |
| PSOW-202505232 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 14 Oct 2025 |
| PSOW-202505602 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 14 Oct 2025 |
| PSOW-202503768 | A GP Practice in the area of Hywel Dda University Health Board | Health | Resolved / Early Resolution | 14 Oct 2025 |
| PSOW-202504362 | Bridgend County Borough Council | Local Government | Resolved / Early Resolution | 14 Oct 2025 |
| PSOW-202502977 | Ceredigion County Council | Local Government | Resolved / Early Resolution | 14 Oct 2025 |
| PSOW-202503347 | Trivallis | Resolved / Early Resolution | 13 Oct 2025 | |
| PSOW-202505548 | Cardiff Council | Local Government | Resolved / Early Resolution | 13 Oct 2025 |
| PSOW-202505646 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 13 Oct 2025 |
| PSOW-202504101 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 13 Oct 2025 |
| PSOW-202505451 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 10 Oct 2025 |
| PSOW-202501479 | Swansea Bay University Health Board | Health | Other | 10 Oct 2025 |
| PSOW-202505571 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 9 Oct 2025 |
| PSOW-202505402 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 8 Oct 2025 |