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PSOW Individual Decisions

3,294 total decisions 892 investigated 495 upheld 60% upheld of investigated Years: Oct 2013–Sep 2026

3,294 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.

Organisation accountability

Top 20 by upheld rate (min 5 investigated). Benchmark 60%. Sparklines: 2013–2026.

Based on 892 investigated decisions (excludes 167 closed after initial enquiries).

# Organisation Trend Investigated Upheld Not upheld Upheld rate vs avg
1 Swansea Council 7 6 1 86% +26pp
2 Powys Teaching Health Board 6 5 1 83% +23pp
3 Cardiff Council 14 9 3 79% +19pp
4 Betsi Cadwaladr University Health Board 165 115 40 76% +16pp
5 Swansea Bay University Health Board 76 49 22 71% +11pp
6 Cwm Taf Morgannwg University Health Board 106 71 34 68% +8pp
7 Hywel Dda University Health Board 63 40 20 68% +8pp
8 Bridgend County Borough Council 6 4 2 67% +7pp
9 Aneurin Bevan University Health Board 106 67 36 66% +6pp
10 Cardiff and Vale University Health Board 66 37 25 62% +2pp
11 A GP Practice in the area of Aneurin Bevan University Health Board 20 11 8 60% avg
12 A GP Practice in the area of Betsi Cadwaladr University Health Board 22 12 9 59% -1pp
13 A GP Practice in the area of Swansea Bay University Health Board 14 8 6 57% -3pp
14 Velindre University NHS Trust 7 4 3 57% -3pp
15 Welsh Ambulance Services NHS Trust 11 6 5 55% -5pp
16 Wrexham County Borough Council 6 2 3 50% -10pp
17 A GP Practice in the area of Cardiff & Vale University Health Board 11 4 6 45% -15pp
18 Powys County Council 7 3 4 43% -17pp
19 Welsh Ambulance Services University NHS Trust 8 3 5 38% -22pp
20 Flintshire County Council 9 3 6 33% -27pp
All-organisation benchmark 60% —