Source · Ombudsman decisions
PSOW Individual Decisions
3,196 total decisions
867 investigated
495 upheld
61% upheld of investigated
Years: Oct 2013–Jun 2026
3,196 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Outcome breakdown
| Outcome | Decisions | Share |
|---|---|---|
| Upheld | 495 | 15% |
| Partly upheld | 30 | 1% |
| Not upheld | 342 | 11% |
| Closed / other | 163 | 5% |
Most-complained-about organisations
| # | Organisation | Decisions |
|---|---|---|
| 1 | Betsi Cadwaladr University Health Board | 390 |
| 2 | Aneurin Bevan University Health Board | 316 |
| 3 | Cwm Taf Morgannwg University Health Board | 231 |
| 4 | Hywel Dda University Health Board | 220 |
| 5 | Swansea Bay University Health Board | 206 |
| 6 | Cardiff Council | 189 |
| 7 | Cardiff and Vale University Health Board | 183 |
| 8 | Vale of Glamorgan Council | 62 |
| 9 | Hafod Housing Association | 55 |
| 10 | Flintshire County Council | 54 |