Source · Ombudsman decisions
PSOW Individual Decisions
3,294 total decisions
892 investigated
495 upheld
60% upheld of investigated
Years: Oct 2013–Sep 2026
3,294 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Outcome breakdown
| Outcome | Decisions | Share |
|---|---|---|
| Upheld | 495 | 15% |
| Partly upheld | 39 | 1% |
| Not upheld | 358 | 11% |
| Closed / other | 167 | 5% |
Organisations with the most published decisions
| # | Organisation | Decisions |
|---|---|---|
| 1 | Betsi Cadwaladr University Health Board | 398 |
| 2 | Aneurin Bevan University Health Board | 326 |
| 3 | Cwm Taf Morgannwg University Health Board | 235 |
| 4 | Hywel Dda University Health Board | 232 |
| 5 | Swansea Bay University Health Board | 216 |
| 6 | Cardiff Council | 194 |
| 7 | Cardiff and Vale University Health Board | 188 |
| 8 | Vale of Glamorgan Council | 64 |
| 9 | Swansea Council | 57 |
| 10 | Flintshire County Council | 56 |