Miss A complained that Betsi Cadwaladr University Health Board had failed to arrange a meeting which she requested in September 2025. The Ombudsman found that the Health Board had failed to arrange a meeting with Miss X and her advocate. The Ombudsman said this caused frustration for Miss X. The Ombudsman decided to settle the complaint without an investigation. The Ombudsman sought and gained the Health Board’s agreement to, within 4 weeks, offer an apology and explanation to Miss X for the delay in arranging a meeting and to arrange a meeting with Miss X and her advocate.
Source · PSOW (Public Services Ombudsman for Wales)
Betsi Cadwaladr University Health Board
PSOW (Public Services Ombudsman for Wales)
Resolved / Early Resolution
Reference PSOW-202507699
Sector Health
Category Health
Decided 23 January 2026
View Betsi Cadwaladr University Health Board scorecard
Full decision
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