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Mr C complained that Wrexham Council had refused to repair a damaged water pipe, leading to dampness in his property.
The Ombudsman decided that the Council’s investigation of Mr C’s complaint was not sufficiently robust. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Council’s agreement for a manager to review all the evidence relating to the case and provide Mr C with a further response within 4 weeks.
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202200187 | — | The Ombudsman received a complaint that a Member (“the Member”) of Wrexham County Borough Council (“the Council”) had breached the … | Not Upheld |
| PSOW-202410207 | 21 May 2026 | The Ombudsman’s investigation found that there was no evidence that the quality of repairs failed to meet the required standards. … | Partly Upheld |
| PSOW-202600735 | 18 May 2026 | Miss A complained that she was dissatisfied with Wrexham County Borough Council’s response to her complaint about temporary hotel accommodation … | Resolved / Early Resolution |
| PSOW-202501004 | 07 Aug 2025 | Mr C complained that Wrexham County Borough Council failed to take enforcement action in relation to a development adjacent to … | Resolved / Early Resolution |
| PSOW-202500279 | 22 Jul 2025 | Miss A complained about how the Council had determined her application for a disabled facilities grant (“DFG”). Miss A said … | Resolved / Early Resolution |