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Mr C complained that Wrexham Council had refused to repair a damaged water pipe, leading to dampness in his property.
The Ombudsman decided that the Council’s investigation of Mr C’s complaint was not sufficiently robust. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Council’s agreement for a manager to review all the evidence relating to the case and provide Mr C with a further response within 4 weeks.
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202200187 | — | The Ombudsman received a complaint that a Member (“the Member”) of Wrexham County Borough Council (“the Council”) had breached the … | Not Upheld |
| PSOW-202501004 | 07 Aug 2025 | Mr C complained that Wrexham County Borough Council failed to take enforcement action in relation to a development adjacent to … | Resolved / Early Resolution |
| PSOW-202500279 | 22 Jul 2025 | Miss A complained about how the Council had determined her application for a disabled facilities grant (“DFG”). Miss A said … | Resolved / Early Resolution |
| PSOW-202305850/202305851/202305851 | 18 Jul 2025 | The Complainant, who held a governance role within Wrexham County Council (“the Council”), alleged that 3 Council members (“the 3 … | Not Upheld |
| PSOW-202407926 | 09 Jul 2025 | Miss B’s son is severely autistic, non-verbal and lacks mental capacity in terms of his care and support needs. Miss … | Resolved / Early Resolution |