Mrs X complained that Conwy County Borough Council failed to provide her son with appropriate educational provision. She said that this resulted in significant gaps in his education, emotional wellbeing, and social development.
The Ombudsman noted that the Council had provided a response to Mrs X’s complaint, however she was concerned that it did not address all of Mrs X’s concerns. As a result, she decided to settle the complaint without an investigation.
The Ombudsman sought and obtained the Council’s agreement to contact Mrs X within 3 weeks to arrange a meeting to discuss all aspects of her complaint.