Source · Ombudsman decisions
PSOW Individual Decisions
3,196 total decisions
867 investigated
495 upheld
61% upheld of investigated
Years: Oct 2013–Jun 2026
3,196 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Sectors by upheld rate
| Sector | Decisions | Upheld | Rate |
|---|---|---|---|
| Health | 1,938 | 471 | 24% |
| Local Government | 944 | 41 | 4% |
| Housing | 179 | 4 | 2% |
| Education | 7 | 1 | 14% |
| Welsh Government | 2 | 0 | 0% |
| Social Care | 2 | 0 | 0% |
| Policing | 1 | 0 | 0% |