Mrs B complained that Cardiff and Vale University Health Board had not properly assessed her son, Mr A’s mental health needs. She said that he had been discharged from services without support and she was worried about his welfare.
The Ombudsman decided that there had been errors in progressing referrals that caused a delay in offering Mr A the support he required. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to offer Mr A support, and write to him within 1 month to apologise for the delays.