We investigated Mr A’s complaint against a GP Practice in the area of Aneurin Bevan University Health Board (“the Practice”) that 2 safeguarding referrals made by the Practice to Social Services were not appropriate.
The investigation found that both referrals were appropriate and the complaint was not upheld. The decision to make the first referral was appropriate. Even though there was no substantial new accusation contained in the second referral, safeguarding guidance is clear that this should not deter a professional from making a further referral if concerns continue.