Miss A complained about waste management by Cardiff Council. She complained that the Council had consistently failed to collect her waste.
Miss A also complained that the explanation offered by the Council, that parked vehicles obstruct access for the refuse lorry, failed to recognise that traffic management and enforcement of obstructions are the Council’s responsibility.
When the Ombudsman sought the Council’s comments on the concerns raised, it proposed issuing a fuller coordinated response with its Highways, Housing and Waste service as it had monitored several further missed collections due to vehicles obstructing access to its refuse lorry.
Instead of investigating the complaint, the Ombudsman obtained the Council’s agreement to issue a further coordinated response within 3 weeks.