Clinical treatment outside hospital; GP: A GP Practice in the area of Betsi Cadwaladr University Health Board Report Date 23/01/2026 Case Against A GP Practice in the area of Betsi Cadwaladr University Health Board Subject Clinical treatment outside hospital; GP Case Reference Number 202505794 Outcome Not Upheld Mrs A complained that there was a failure by the GP Practice to refer her brother to secondary care in a timely manner between March and May 2024. As a result, there was a delay in identifying that his previously diagnosed bowel cancer had spread to his right parotid gland (a salivary gland just beneath and in front of the ear).
The investigation found that the GP Practice’s management and care was reasonable and appropriate. Based on her brother’s presenting symptoms, there was no reason to suppose that they were anything other than an ear infection/congestion. Mrs A’s complaint was not upheld.