Source · PSOW (Public Services Ombudsman for Wales)

Powys County Council

PSOW (Public Services Ombudsman for Wales) Resolved / Early Resolution Reference PSOW-202501295 Sector Local Government Category Other Decided 27 January 2026

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Complaint record keeping failures

Full decision

Mr A complained that Powys County Council failed to respond to the complaint regarding the length of time to hold the multi-agency meeting.

The Ombudsman found that, while the Council had provided explanations regarding other concerns, it has not addressed the matter of the delays in holding the multi-agency meeting. The Ombudsman said this caused uncertainty and frustration for Mr A and decided to settle the complaint without an investigation.

The Ombudsman sought and gained the Council’s agreement to, within 2 weeks, undertake a review of the Section 5 process and provide an outcome to the complainant.

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Other decisions involving Powys County Council

Reference	Date	Summary	Outcome
PSOW-202307747	—	The Ombudsman received a complaint that a member (“the Member”) of Powys County Council (“the Council”) had breached the Code …	Not Upheld
PSOW-202307747	—	The Ombudsman received a complaint that a member (“the Member”) of Powys County Council (“the Council”) had breached the Code …	Not Upheld
PSOW-202600042	30 Jun 2026	Miss C complained that Powys County Council had wrongly calculated that she had been overpaid Housing Benefit and had not …	Resolved / Early Resolution
PSOW-202601684	18 Jun 2026	Mr A complained that Powys County Council failed to respond to the complaint he submitted. The Ombudsman found that the …	Resolved / Early Resolution
PSOW-202511015	23 Apr 2026	Ms D complained that Powys County Council failed to change the appointed investigator into her complaint despite raising concerns about …	Resolved / Early Resolution

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