Mr A complained that Powys County Council failed to respond to the complaint regarding the length of time to hold the multi-agency meeting.
The Ombudsman found that, while the Council had provided explanations regarding other concerns, it has not addressed the matter of the delays in holding the multi-agency meeting. The Ombudsman said this caused uncertainty and frustration for Mr A and decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Council’s agreement to, within 2 weeks, undertake a review of the Section 5 process and provide an outcome to the complainant.