Source · PSOW (Public Services Ombudsman for Wales)

A GP Practice in the area of Cwm Taf Morgannwg University Health Board

PSOW (Public Services Ombudsman for Wales) Resolved / Early Resolution Reference PSOW-202507206 Sector Health Category Health Decided 16 January 2026

GP Continuity of Care Breakdown Patient safety governance

Full decision

Mrs A complained about the care and treatment she received during an appointment with a General Practitioner.

The Ombudsman found that the Surgery responded to her complaint but failed to directly address the concerns she raised. This caused additional frustration and uncertainty for Mrs A. The Ombudsman decided to settle the complaint without an investigation.

The Ombudsman sought and gained the Surgery’s agreement to issue a further complaint response to Mrs A, within 3 weeks, addressing the concerns raised.

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Other decisions involving A GP Practice in the area of Cwm Taf Mo…

Reference	Date	Summary	Outcome
PSOW-202509521	28 Apr 2026	Miss A complained that a GP at the Practice had used his mobile phone as a torch during an intimate …	Resolved / Early Resolution
PSOW-202508472	12 Feb 2026	Miss A complained to the Practice in June 2025regarding the treatment she received. The Ombudsman found that, while the Practice …	Resolved / Early Resolution
PSOW-202406857	18 Dec 2024	Mrs X complained that the Practice had failed to respond to her email dated 24 November in respect of her …	Resolved / Early Resolution
PSOW-202302449	17 Jun 2024	Mrs A complained about the care and treatment that her father, Mr B, received from a GP surgery in the …	Upheld

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