3,294 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
The Ombudsman received a complaint that a Member (“the Member”) of Whitland Town Council (“the Council”) had breached the Code of Conduct (“the Code”). It was alleged that the Member breached the Code in relation to an alleged failure to declare an interest in a …
Mrs B complained about the care and treatment her husband, Mr B, received from the Health Board before his death on 14 October 2024. The investigation considered whether the Health Board’s accepted failings in relation to Mr B’s care between August and October 2024 contributed …
Mrs B complained about the care and treatment provided by Hywel Dda University Health Board (“the Health Board”) to her late husband, Mr B. Specifically the investigation considered whether the clinical management of Mr B’s presenting symptoms between 25 and 27 March 2025 was appropriate, …
Mr A complained that Neath Port Talbot Council (“the Council”) declined to investigate his Stage 2 complaint about Children’s Services. The Ombudsman decided that there were aspects of Mr A’s complaint that fell under the restrictions the Council set out when it informed him that …
Mrs C complained that bathroom facilities were notworking when Swansea Council let her a property in Sheltered Housing. The Ombudsman decided that the Council had acted promptly to repair issues with the thermostat and the shower, but had not adequately recognised the inconvenience and distress …
Miss A complained about the care and treatment provided while she was a voluntary inpatient at a mental health services unit under the Health Board. The investigation considered whether appropriate care and treatment was provided under the care of the First Consultant Psychiatrist, between May …
Dr B complained that Hywel Dda University Health Board had failed to issue a response to her complaint, which she made to it in December 2025. The Ombudsman found that the Health Board had failed to provide its complaint response. She said that this caused …
Mr A complained that Hafod Housing Association had failed to appropriately address his concerns when responding to his complaint. The Ombudsman found that the Housing Association had not clearly addressed all of Mr A’s concerns and this caused additional frustration and uncertainty for Mr A. …
Mr A complained that the Health Board did not provide him with a final complaint response or regular updates after he raised a concern with them. The Ombudsman found that there were delays on the Health Board’s part in providing Mr A with a final …
Ms A complained that in September 2025 Aneurin Bevan University Health Board (“the Health Board”) identified that it may have breached its duty of care towards her in 2024, and that it needed to consider her case further via the Redress process. She said that …
Miss P complained that Cardiff Council had failed to provide a response to her social services complaint. The Ombudsman found that the Council had failed to log Miss P’s social services complaint under the Social Services Complaints Procedure. She said that this caused frustration and …
Mr A complained that he had not received a response, within 6 months, to a complaint he submitted to Aneurin Bevan University Health Board (“the Health Board”) regarding the care and treatment his father received. The Ombudsman decided that whilst the Health Board had provided …
Ms B complained because she was unhappy with Torfaen County Borough Council’s (“the Council”) actions in respect of her son’s Individual Development Plan (“IDP”) and in the way the Council handled her complaint. The Ombudsman noted that Ms B had submitted a formal appeal to …
Mr A complained about how Codi Group had handled a complaint he made regarding his father, Mr B, being without heating for a period of time in November 2025. The Ombudsman decided that whilst the Housing Association had issued a complaint response, it remained unclear …
Ms Q complained about the care and treatment her late father, Mr T, received between 14 and 20 October 2022 while at Morriston Hospital. Specifically, we considered: • The management of Mr T’s renal care, and whether any delays in addressing his fluid overload and …
Ms B complained she had not received a response from Hywel Dda University Health Board about the care and treatment her former partner Mr C had received. The Ombudsman decided that whilst the Health Board had provided updates, it had not issued the complaint response. …
Mr B complained that Powys County Council failed to escalate his social services complaint to Stage 2 of its Statutory Social Services Complaint Process. The Ombudsman found that the Council failed to inform Mr B of its reasons for not progressing his complaint to Stage …
Mr A complained that a Surgery in the Hywel Dda University Health Board area failed to address his complaint concerning the care and treatment he received. The Ombudsman found that the Surgery failed to address Mr A’s concerns which caused additional frustration and uncertainty to …
Mr C complained that referrals to a Consultant Cardiologist at Betsi Cadwaladr University Health Board had been misplaced, and he had been wrongly removed from the waiting list. The Ombudsman decided that Mr C’s referrals and place on the waiting list, had not been handled …
Miss A complained that Wrexham County Borough Council failed to address her concerns regarding contact with her nephew. The Ombudsman found that the Council failed to formally address the concerns under the relevant complaint process. This caused additional frustration and uncertainty for Miss A. She …
The Ombudsman received a complaint that a Member (“the Member”) of Magor with Undy Town Council (“the Council”) had breached the Code of Conduct during a pre-election period by endorsing a social media post which alleged criminal conduct by the Complainant, who was standing for …
Mr A complained that Betsi Cadwaladr Health Board (“the Health Board”) failed to address his concerns in its complaint response. The Ombudsman found that the Health Board failed to issue a response which addressed Mr A’s specific requests in respect of his ongoing care and …
Mrs A complained about the care provided to her son by Aneurin Bevan University Health Board (“the Health Board”) for his anaphylactic allergies. She also complained about the Health Board’s handling of her complaint. The Ombudsman found that the Health Board had not appropriately handled …
Mrs A complained that Bridgend County Borough Council had failed to respond to her stage 2 complaint concerning its handling of her Disabled Facilities Grant. The Ombudsman found that the Council had failed to issue a stage 2 complaint response to Mrs A in line …
The Ombudsman received a complaint that a member (“the Member”) of Clyne & Melincourt Community Council (“the Community Council”) had breached the Code of Conduct (“the Code”). It was alleged that the Member made a derogatory comment about the Complainant to one of his business …