Source · PSOW (Public Services Ombudsman for Wales)

A Dental Practice in the area of Swansea Bay University Health Board

PSOW (Public Services Ombudsman for Wales) Other Reference PSOW-202502980 Sector Health Category Clinical treatment outside hospital; Dentist Decided 20 January 2026

Full decision

Clinical treatment outside hospital; Dentist: A Dental Practice in the area of Swansea Bay University Health Board Report Date 20/01/2026 Case Against A Dental Practice in the area of Swansea Bay University Health Board Subject Clinical treatment outside hospital; Dentist Case Reference Number 202502980 Outcome Voluntary settlement The investigation considered whether the dentures provided to Mr A were clinically appropriate, including the advice provided about their longevity. By way of an outcome Mr A wanted the cost of the dentures reimbursed.

The Dental Practice agreed as part of a settlement to reimburse Mr A the sum of £260 for the dental treatment it provided in 2025, which included the cost of the dentures. It also said that as part of wider learning the Dental Practice will feed back any points of learning to the Dentist.

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Other decisions involving A Dental Practice in the area of Swanse…

Reference Date Summary Outcome
PSOW-202505764 12 Jan 2026 Mrs C complained that the Practice failed to provide a response to her complaint about her ill-fitting denture. The Ombudsman … Resolved / Early Resolution
PSOW-202406395 20 Aug 2025 Mr C complained on behalf of his wife, Mrs C, about the care and treatment she received from a dental … Not Upheld
PSOW-202404270 21 Oct 2024 Mr M complained that the Practice had failed to respond to his complaints about the poor care and treatment provided … Resolved / Early Resolution
PSOW-202402661 30 Sep 2024 Mr C who had complained to the Dental Practice about the poor fitting dentures that he had paid for, was … Resolved / Early Resolution
PSOW-202202747 16 Jan 2024 We investigated complaints made by Mr A about his treatment by his Dental Practice. These consisted of whether the decision … Not Upheld
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